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  • 池州 | 经验不限 | 学历不限
    • 岗位晋升
    • 技能培训
    • 节日礼物
    • 帅哥多
    • 美女多
    • 包吃包住
    • 员工生日礼物
    • 管理规范
    • 五险
    • 年度旅游
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    【岗位职责】 1、负责酒店人力资源部的全面管理工作,制定和实施人力资源规划。 2、负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。 3、负责酒店高层管理人事的招聘和储备人才库的建设。 4、执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。 5、组织编制工资、人事、考勤、考核等报表。 6、制定和完善酒店组织架构、薪酬体系、绩效管理体系。 【岗位要求】 1、大专以上学历,有相同岗位工作经验3年以上。 2、在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。 3、熟知国家、地区劳动法律法规及相关政策。 4、具备英语听说读写能力。 5、管理类专业,接受过系统的人力资源管理理论培训。
  • 前厅经理

    8千-1万
    合肥 | 5年以上 | 大专 | 食宿面议
    国际高端酒店/5星级 | 50-99人
    • 投递简历
    BASIC FUNCTION基本职能 管理和协调前厅部工作,其中包括房间预定,房价信息,客房分配,信件邮寄信息查询,行李寄存服务和电话转接等。 一、DUTIES AND RESPONSIBILITIES责任和义务 确保能以适当的运作程序进行以下操作: 1. 最大客房入住率。 2. 维持酒店的最高可能平均房价。 3. 客房的正常条件及可用性及时更新。 4.除非有无效原因而拒绝,否则要接受客房预定。 5.检查贵宾房间及有关贵宾的到达。 6. 团队预定情况与销售部保持一致。 7. 与销售部经理及驻店经理讨论可能的关店日期,控制酒店的开店与关店日期。 8. 钥匙控制。 9.确保部门和班次之间高效地收发信件和信息以保持良好沟通。 10.对可能发生的房间变动的控制并对变动做出解释。 11. 预期日、周、月客房占用率与实际占用率对比衡量,将变动记录下来并记入成功预 报账目。做前厅部年度预计报表。 12.即时的准确房态。 13.拟定有关预期客房入住率,预定模式,预期登记入住和结账的管理的书面报告。 14.控制每天的员工人数与工作日程的匹配来节约工资。 15.与人事部协作进行员工雇用与培训的事宜。 16.提升和协助拟定酒店员工有关政策,如礼仪计划,工作表现记录,假期,等等。 17.员工周期表现评估。 18.主管前厅部会议。 19.其他可能分配的相关功能的表现。 20. 执行上级要求的其他工作。 二、JOB SPECIFICATION 职位条件 1. 大学专科毕业以上或同等经验 2. 五年以上从事前厅部工作经历 3. 口头表达和书面表达能力强 4.风度不凡,要求上进 5. 25岁以上 6.必须有销售部和客房部工作经验并且必须了解和具有与密切合作部门协作的能力 7.人际关系良好
  • 芜湖 | 经验不限 | 学历不限 | 提供食宿
    • 带薪年假
    • 技能培训
    • 节日礼物
    • 领导好
    • 管理规范
    • 包吃包住
    • 人性化管理
    • 岗位晋升
    全服务中档酒店/4星级 | 100-499人
    • 投递简历
    【岗位职责】 1、全面负责西餐厅的日常运营管理,包括人员排班、服务标准执行、菜品质量控制等,确保餐厅高效有序运转。 2、制定并落实西餐厅的销售计划及成本控制方案,完成既定的营收与利润目标。 3、监督餐厅卫生、安全及服务流程,确保符合希尔顿品牌标准及当地卫生法规要求。 4、定期组织员工培训,提升团队服务技能与专业素养,维护希尔顿品牌服务形象。 5、处理顾客投诉及突发事件,及时解决问题并优化服务流程,提升顾客满意度。 6、与厨房团队紧密协作,优化菜单设计及出品流程,提升菜品竞争力。 7、负责餐厅物资管理,包括设备维护、餐具盘点及耗材采购,控制运营成本。 【岗位要求】 1、具备酒店或高端西餐厅管理经验,熟悉西餐服务流程及运营模式。 2、出色的团队管理能力,能有效调动员工积极性并提升整体服务水平。 3、较强的成本意识和数据分析能力,能独立制定经营计划并推动执行。 4、优秀的沟通协调能力,能与跨部门团队高效合作。 5、具备敏锐的服务意识,能快速应对顾客需求及突发状况。 6、能适应弹性工作时间,包括周末及节假日排班。
  • 酒店店总

    1万-1.5万
    淮南 | 5年以上 | 大专 | 提供食宿
    综合性酒店 | 50-99人
    • 投递简历
    岗位职责 1. 全面经营管理 - 负责酒店整体运营管理,制定年度经营计划、预算及战略目标,确保酒店营收、利润、GOP等指标达成; - 监督各部门(前厅、客房等)工作,优化服务流程,提升运营效率; -负责门店人员招聘。 2. 服务质量与品牌维护 - 落实集团/品牌服务标准,定期检查设施设备及卫生安全,维护客户满意度(如OTA评分、投诉处理)。 3. 团队建设与管理 - 负责中层管理团队选拔、培训及绩效考核,打造高效协作团队。 - 制定员工激励政策,提升团队凝聚力和服务质量。 4. 成本与风险管理 - 控制酒店成本(能耗、人力、采购等),定期分析经营数据并调整策略。 - 确保酒店合规运营,包括安全、消防、卫生等法律法规的落实。 5. 市场与销售策略 - 制定促销方案。 - 分析竞争对手动态,调整经营策略以保持市场竞争力。 任职要求** 1. 工作经验 - 5年酒店店总经验或知名连锁酒店高管经验(需住店)。 2. 核心能力 - 出色的经营分析能力; - 具备敏锐的市场洞察力,擅长客户关系维护及危机处理; - 优秀的团队领导力、沟通协调能力及抗压能力。 薪资福利 - 面议(绩效奖金+年终奖金)。
  • 国际高端酒店/5星级 | 2000人以上
    • 投递简历
    A Director of Human Resources will manage Human Resource related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives. What will I be doing?   As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, a Director of Human Resources will perform the following tasks to the highest standards:     Plan and forecast the short and long-term talent requirements for the hotel to support its business plans Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants Build a strong career and succession planning system to retain and develop talent Implement training and development strategies to continuously improve performance and customer service Oversee the hotel's human resources database and payroll system Provide a framework for counseling, coaching, and welfare services Manage the Opinion Survey and the calendar of Team Member social events Manage and resolve, promptly and completely, all employee relations issues Maintain an awareness of competitor human resources activities and best practices #LI-VG2 Qualifications - External What are we looking for? A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required Previous human resources management experience in the hotel, leisure, and/or retail sector Excellent leadership skills and exceptional communication skills Strong commercial/business acumen A passion for leadership and the vision to create a winning team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!
  • 芜湖 | 经验不限 | 学历不限
    • 投递简历
    【岗位职责】 1、全面负责酒店人力资源的日常管理工作,制定并执行人力资源战略规划,确保与公司整体战略目标一致。 2、建立健全人力资源管理体系,包括招聘、培训、绩效、薪酬、员工关系等模块的制度与流程优化。 3、主导公司人才招聘工作,制定招聘计划,拓展招聘渠道,确保关键岗位人才的高效引进与配置。 4、设计并实施员工培训与发展计划,提升员工综合素质与专业技能,搭建人才梯队。 5、完善绩效考核体系,推动绩效管理落地,确保考核结果与薪酬激励有效挂钩。 6、处理员工关系问题,协调劳动争议,营造积极向上的企业文化氛围。 7、分析人力资源数据,定期提交人力资源报告,为管理层决策提供数据支持。 8、统筹公司薪酬福利体系的设计与调整,确保市场竞争力与内部公平性。 【岗位要求】 1、具备扎实的人力资源管理理论基础,熟悉国家相关劳动法律法规及政策。 2、至少5年以上人力资源管理工作经验,3年以上同岗位管理经验,酒店行业背景优先。 3、精通招聘、培训、绩效、薪酬等模块的实操经验,能独立搭建人力资源体系。 4、具备优秀的沟通协调能力与团队管理能力,能高效推动跨部门协作。 5、数据敏感度高,擅长通过数据分析发现问题并提出解决方案。 6、抗压能力强,能适应快节奏工作环境,具备战略思维与全局观。 7、具备较强的企业文化塑造与员工关系管理能力。
  • 合肥 | 2年以上 | 大专 | 提供食宿
    • 带薪年假
    • 包吃包住
    • 福利待遇
    • 节日礼物
    • 技能培训
    • 岗位晋升
    • 人性化管理
    • 五险一金
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    【岗位职责】 1、全面负责中餐厅日常运营管理工作,确保服务质量与运营标准 2、制定排班计划并监督执行,合理调配人力资源 3、处理客人投诉及突发事件,维护酒店品牌形象 4、监督食品安全及卫生标准执行,确保符合行业规范 5、负责员工培训与技能指导,提升团队服务水平 6、控制餐厅运营成本,管理物料库存及设备维护 【岗位要求】 1、大专及以上学历,酒店管理或相关专业优先 2、2年以上中餐厅管理经验,熟悉餐饮服务流程 3、具备优秀的团队管理能力和沟通协调能力 4、能适应倒班工作制,抗压能力强 5、普通话流利,具备基础英语沟通能力
  • 总经理

    10万以上
    合肥 | 10年以上 | 大专 | 提供食宿
    国际高端酒店/5星级 | 50-99人
    • 投递简历
    【岗位职责】 1、全面负责酒店的经营管理,制定并执行酒店发展战略、年度经营计划和预算方案,确保酒店经营目标的实现; 2、建立健全酒店管理体系,优化运营流程,提升服务质量和客户满意度; 3、负责酒店市场开发、品牌推广及客户关系维护,提高酒店市场占有率和盈利能力; 4、监督酒店各部门的日常运营,包括前厅、客房、餐饮、财务、人力资源等,确保高效协同; 5、控制酒店成本,合理调配资源,提高经营效益; 6、处理突发事件及客户投诉,维护酒店声誉和形象; 7、负责团队建设与管理,培养和激励员工,提升团队凝聚力和专业水平。 【岗位要求】 1、具备星级酒店管理或相关行业经验,熟悉酒店运营模式及市场动态; 2、出色的领导力和决策能力,能够带领团队达成经营目标; 3、优秀的沟通协调能力和客户服务意识,善于处理复杂问题; 4、具备市场敏锐度,能够制定有效的营销策略并推动执行; 5、责任心强,抗压能力突出,能够在高强度工作环境下保持高效; 6、对酒店行业有热情,愿意长期投入并推动酒店发展。
  • 全国 | 2年以上 | 学历不限 | 提供食宿
    • 全球80家
    • 度假村酒店
    • 一价全包
    • 海外工作机会
    • 每年轮换酒店
    • 多元化团队
    • 员工全球免费
    • 五险一金
    • 岗位晋升
    • 技能培训
    卓越雇主
    卓越雇主
    国际高端酒店/5星级 | 500-999人
    • 投递简历
    岗位职责 1.为客人及员工提供现场医疗救援服务,在医务室提供服务以及在其它时间按需提供服务:接待、检查、照顾、支持、建议和治疗 2. 就发生意外事件的处理方法为所有部门经理提供培训 3. 对所有员工提供预防服务 4. 确保符合度假村的卫生和安全流程 5. 保持医务室设备、医疗箱和急救箱处于正常工作状态 6. 管理库存和订购补给 7. 在日志本上记录日常记录过程 8.与当地医生和医疗机构保持良好的关系、为度假村医生提供技术援助(儿科医生、潜水医生等)  岗位要求 1. 具有相关专业背景及资质 2. 须掌握基础英语及流利普通话,掌握其它外语者更佳  3. 该岗位需每周工作6天  【G.O福利】: 双人住宿; 一日三餐国际自助餐厅; 吧台饮料畅饮; 度假村内所有娱乐活动及场地设施免费使用; 机场接送服务; 工作满一年往返度假村和住址机票; 完善的工作意外伤害保险及社会保险; 国际化G.O团队; 拥有登台演出的机会; 每年轮换海外及大中华区度假村工作机会; Club Med海外度假村免费房间; 快速晋升通道。
  • 全国 | 8年以上 | 大专
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 领导好
    • 年度旅游
    卓越雇主
    卓越雇主
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    工作职责: As Hotel No.2 you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence. Your day to day People Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers.    Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.  Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.  Recommend or initiate any HR elated actions where needed.   Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.  Guest Experience Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members.  Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities.  Responsible Business Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements.  Maintain relations with outside contacts.  Act as public relations representative to raise awareness of hotel and brand in local community.  Drive team member involvement in community organisations, activities and businesses.   Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.  Perform other duties as assigned. May also serve as manager on duty.  Financial Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.  Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty. 任职资格: What We Need from You Obtain thorough understanding of “True Hospitality for Good” Be aspired to grow into hotel General Manager Has cross-functional management experience Be energetic and highly self-motivated
  • 全国 | 2年以上 | 大专 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 员工体检
    • 年终奖金
    国内高端酒店/5星级 | 1000-2000人
    • 投递简历
    【岗位职责】 1、负责酒店前厅部的日常运营管理,确保宾客接待、入住、退房等流程高效顺畅; 2、监督并指导前台员工的服务标准,提升宾客满意度,处理宾客投诉及特殊需求; 3、协调与其他部门(如客房、餐饮、安保等)的沟通协作,确保服务无缝衔接; 4、制定并执行前厅服务标准和操作流程,定期培训员工,提升团队专业能力; 5、分析宾客反馈数据,提出改进建议,优化服务体验; 6、管理前厅物资及设备,确保其正常使用及合理库存; 7、协助完成部门预算编制及成本控制,确保运营效率。 【岗位要求】 1、具备良好的服务意识和职业素养,能够以热情、专业的态度对待宾客; 2、优秀的沟通协调能力,能够高效处理突发问题及宾客投诉; 3、具备团队管理经验,能够带领团队完成目标并提升服务质量; 4、熟练使用酒店管理系统及办公软件; 5、能适应倒班工作制,具备较强的抗压能力。
  • 全国 | 5年以上 | 学历不限
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel. What will I be doing? As the Director of Finance, you will be responsible for performing the following tasks to the highest standards: Financial Accounting & Control: Best practice financial accounting processes in a robust control environment • Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements, and timetables. • Where applicable the above must include the accounts for Hilton International’s branch or subsidiary. • Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel. The balance sheet must be regularly reviewed, and reconciliations performed of all accounts. • Ensure compliance with the Management agreement with Hilton International, and any Owner / Lease agreement. • Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy. • Maintain control over the hotel’s assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel. • Ensure legal and tax compliance and that adequate insurance cover is maintained managing the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place. • Ensure valid permits and licenses have been obtained for such matters as importation, currency transfers and hotel operations (bars, clubs, casinos etc.). • Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel. • Liaise and co-operate with both Internal and External Audit, ensuring that an effective program of in-hotel audit is in place and that corrective action is promptly taken where required. • Give particular emphasis to ensuring that all revenue is captured, making use of a monthly control checklist and conduct interim self-audits as required. • Develop best practice financial accounting and control procedures, with continuous review and development with the aim of maximizing both impact and efficiency. Management Reporting: Focused, innovative and balanced reporting that stimulates management action. • Develop high quality management information and performance measurement that is timely and accurate. Reporting should be thought provoking and action oriented. • Implement reporting that incorporates benchmarking, identification and measurement of key performance indicators, and use of the balanced scorecard. Reporting should not only look to historical performance within the hotel, but also outward and forward. • Ensure corporate reporting is timely and accurate, internally consistent and that, inter alia, Datalink report, Pro-plant system, management reports, trends of operation reports, incremental conversion reports, profit and loss statements, balance sheets and cash flow reports reconcile to the trial balance. Maintain proof of such reconciliations which are conducted each month. Business Support: Provision of the highest standards of financial and commercial support to the Business. • Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data. • Review management information for the hotel and make proposals for the General Manager for value added initiatives. Where appropriate, play the “Devil’s Advocate” to challenge practices and proposals. • Provide financial and commercial skills to support business development initiatives, major pricing decisions and other commercial decision-making. Information Technology & Systems: Optimize the use of I.T. within the finance department to improve efficiency and information. • With Project Managers, support the implementation of financial systems in the hotel. • With the ISM ensure proper use and maintenance of financial systems, including adequate security and back up procedures. • Act as the guardian of the integrity of data flowing into the accounting system, ensuring that the control process is sound in systems that interface directly or indirectly with the accounting system. • Work with colleagues to ensure that errors are corrected at source and processes amended as required to eliminate rather than correct errors. • Continually develop the usage of financial systems in order to ensure highest levels of management reporting, processing and staffing efficiency and thereby return on investment. Investment Optimizing returns on capital investment. • Utilize project evaluation techniques to assist in directing investment to those projects which optimize returns both for the individual project and the enterprise as a whole. • Prepare annual capital plan and direct implementation of this plan, ensuring funding and necessary buying (e.g. Owners) are in place so that the note can be kept at the highest possible standard. • Prepare and review the AFE, ensuring financial accuracy and sound commercial and business judgment is applied to the process, and that authorization is obtained prior to commitment of the hotel to expenditure. • Perform post investment audit on major capital investments, communicating results of post investment reviews within the Management team and ensures actions are taken to learn from such results and maximize returns. • Ensure compliance with HI capital policy, maintaining proper control and recording of project spends. • Where applicable, prepare review and be involved in the production of financials for new developments and acquisitions. Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting. • Take a support role to the General Manager in hotel strategic planning, with particular emphasis on Master-Planning and “thinking outside the box” to identify value opportunities. • Manage the formulation, review and approval process for budgeting within the hotel. • Ensure a regular cycle of forecasting takes place within the hotel with content and detail appropriate to the needs of the operation. • Provides alerts to Senior Management and to Area Office via regular forecasts, outlook reports or via ad-hoc reporting concerning positive or negative trends in the business. • Work with colleagues and the General Manager to ensure consistency and accuracy of communication regarding future trends in the business. Avoid surprises. Investment in People: Ensuring the best person in each job, in an environment of continuous development. • Recruit and retain the best people for the job, especially at Assistant Controller level, making use of succession planning to develop and replace individuals effectively. • Establish and maintain good employee relations within the Finance department. • Aim to maximize efficiency in the accounting department and optimum staffing levels. • Recognize that a highly organized Accounts office is often a sign of an efficient department. • Develop the effectiveness of the hotel finance function through the ongoing training and development of the team. • Lead and motivate the team to high levels of performance. • Ensure that you manage to specific measurable objectives, giving regular feedback including appraisals. • Both the Director of Finance and Assistant Financial Controller should have a personal development plan. • Provide training to enhance the financial skills of the Management Team as a whole, utilizing tools such as Hilton University and Hilton LEXUE. Cash & Working Capital: Optimize cash position in an environment of tight control • Minimize the level of working capital, with particular emphasis on the management of debtors, stocks and sundry receivables. • Maximize interest earnings and minimize interest expense. • Maintain accurate cash flow forecasts for at least one year ahead, and ensure adequate notice is given to Hilton, and to Owners, of any future cash requirements. • Ensure full reconciliation of all bank accounts on a weekly basis, maintaining the highest standards of control over all cash and bank balances at all times. • The role of the Director of Finance is to establish robust credit control and credit management policies with the General Manager and the Commercial Director within the guidelines set out by Group Policy and following best practice principles – once established, the Director of Business Development applies such policies and controls. • It is the responsibility of the Director of Finance to ensure that controls over accounts receivable are being applied correctly and to take action to rectify any problems identified if they are not. • The Director of Finance must review all accounts receivables with the Commercial Director on a monthly basis and ensure that there are no recoverability issues. • It is the responsibility of the Director of Finance to maintain an appropriate reserve for bad or doubtful debts. Cost Management: Support the operation to optimize efficiency of the cost base • Understand and measure cost drivers for the hotel, utilizing innovative analysis to stimulate thought and management action. • Ensure that adequate purchasing procedures are in operation so that purchases of goods and services are made in the most cost-effective manner. • Benchmark costs against other hotels, identifying cost reduction opportunities and managing financial risks of the business. • Set an example to the hotel by operating an efficient and cost-effective Finance department.
  • 全国 | 经验不限 | 学历不限 | 提供食宿
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    岗位职责 1、通过与酒店总经理,营运经理,财务经理和人力资源经理建立高效的工作关系去实施酒店的总体管理战略。 2、在与市场销售有关的酒店战略计划和总体经营目标方面,向总经理提供建议和支持,树立酒店良好的品牌形象。 3、维护集团的标准、品牌的一致性和酒店的形象。 岗位要求 希尔顿花园酒店职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位,您的态度、行为、技能和价值观应符合下列标准: 1、具备优秀的销售技能和技巧。 2、通过探讨和聆听,具备善于发掘客户需求的能力。 3、具备果断、自律的性格。 4、具备高度的自信心,工作的热情和主动权。 5、擅长与不同的人打交道。 6、具备相关销售经验。 7、酒店专业或相关经验的优先。
  • 全国 | 5年以上 | 本科
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.   The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.   This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.  As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members.   What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility.   What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 芜湖 | 经验不限 | 学历不限
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 领导好
    • 年度旅游
    卓越雇主
    卓越雇主
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    工作职责: 职位简介 作为财务及业务支持总监,您将监管酒店的财务运营并确保酒店资产的安全、定期汇报酒店的财务状况,围绕提升酒店的盈利能力提出您的建议。作为酒店所有财务及相关会计事务的主要联系人,与业主、内外部审计人员及监管机构进行接洽。  您的日常工作 员工团队 管理日常工作,确保合理规划和分配任务 通过指导和反馈,发展团队成员,提升其绩效,并设定绩效和发展目标,积极认可优秀表现 为团队提供培训,确保团队成员按照规定履职,达到我们的标准,并提供必要的工作工具 指导团队如何做出能够影响利润的决策 营造良好的工作环境,促进团队的健康发展,通过加强各部门之间的联系,塑造团队合作意识 宾客体验 帮助客人——如果客人提出需求或不满,需要协助,您应该热情地提供帮助 确保酒店具备有效的会计实践,并通过灵活的支付方式(如信用卡系统、客房收费)、库存控制以及解决账务纠纷为宾客提供良好的入住体验 财务回报 通过财务分析、数据趋势及市场信息来预测需求,发现运营与财务中的问题,采取有效举措以扩大财务回报 制定酒店年度运营预算,在预算审核过程中提供各种数据分析支持,帮助各部门主管发现节约成本、增加产能的机会 确保每月对所有会计账目进行对账和调节,并监督信贷扩展流程,催收过期账款 审查酒店定价,向总经理推荐相应的策略;参加销售策略会议 管理应付账款,平衡现金流并维护酒店在供应商中的信誉 针对投资项目,在投入资金之前先分析投资回报,并在项目结束时评估是否达到预期收益目标 通过控制库存(避免过多存货)、信贷和收款、垫付款、定金和汇款等使现金流最大化 企业责任 根据公司政策和操作流程实施并维护可行的会计实践 确保财务管理程序和系统符合道德和法律规范 参与在本地广受认可的专业与行业组织 管理酒店合同(如:供应商租赁和/或服务协议) 任职资格: 会计或财务专业学士学位 / 高等教育资格/或同等学历 4~8年酒店会计或审计经验,至少一年助理财务总监或类似管理职位经验,或教育背景加相关工作经验达到同等水平 具备相关会计管理知识,如酒店店面租赁协商与租赁协议拟定;处理工资支付;执行资产管理职责;提供业务预测、进行置换分析、准备政府报告、进行纳税申报等 具有专业会计、财务职称或证书的候选人将被优先考虑 能说流利的中文,能使用英文作为工作语言
  • 餐饮部总监

    1万-1.5万
    合肥 | 8年以上 | 大专 | 提供食宿
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 五险
    • 年度旅游
    • 包吃包住
    • 节假日福利
    • 生日福利
    • 团建聚餐
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    工作职责: 1、全面负责餐饮部的经营及服务质量管理工作,高效地落实完成上级下达的各项工作任务,在完成战略目标的工作中为总经理提供专业性的建议和行政支持服务; 2、负责制定本部门工作目标、工作任务及流程,完善管理制度,有效协调各部门的关系; 3、负责制定餐饮部门年度工作计划、运用预算和财务计划的编制工作; 4、完成酒店下达的经营指标,完成食品卫生、客户服务等各项管理工作; 5、负责餐饮部员工的选人用人、培训、考核工作; 6、做好市场调研,开发新项目和产品,开展特色经营活动。                   任职资格: 1、大专以上文化程度,30-45岁;3年以上高星级酒店同岗位工作经验; 2、熟悉同行业竞争的动向,具有服务、质量、市场、效益意识,较强的组织管理能力; 3、具有较强的执行能力和监督控制能力;  4、具有良好的沟通能力和解决问题的能力;
  • 全国 | 10年以上 | 本科
    • 五险一金
    • 带薪年假
    • 技能培训
    • 管理规范
    • 岗位晋升
    国内高端酒店/5星级 | 2000人以上
    • 投递简历
    一、Key Responsibilities 职责概述 Using considerable independent initiative and judgment, provides leadership and direction to ensure the efficient, effective and profitable operation of the Hotel on a long term basis. 凭借相当独立的主动性和判断力,为酒店提供领导和方向以确保酒店长期处于高效的、有效的和赢利的经营状态。   二、Essential Duties and Responsibilities 主要职责和责任 1. Establish hotel's business plan, development planning and management policy, to determine the hotel management goal, to direct the mangement team to work; 确立酒店的经营计划、发展规划及经营方针,确定酒店管理目标,领导经营班子成员开展工作。 2. Study and grasp the market change and development situation, make market expansion plans and price system, raise key emphasis in work timely, and directing the implementation; 研究并掌握市场变化和发展情况,制定市场拓展计划和价格体系,适时提出阶段性工作重点,并指挥实施。 3. Decided to hotel organizations and middle management‘s employement and development. Be responsible for the division head's performance evaluation; 决定酒店组织机构及中层以上管理人员培养和使用,负责组织对部门经理的人事考核和业绩评估。 4. Be responsible for the market development and finance planning work; Be responsible for the capital allocation and capital expenditures within the  limits of authority; 全面负责酒店的市场拓展和财务计划工作;在权限内负责酒店内资金调配,审批资金支出等经营事宜。 5. Enhance hotel safety management; 加强酒店的安全管理工作。 6. To follow up other tasks which assigned by superior; 完成公司领导交办的其他工作。   三、Requried Qualifications 资质要求 1. Required Skills / Certificate 技能 / 证书 2. Computer Skill: Skillful to operate Office电脑操作技巧: 熟练使用MS办公软件 3. English Language Level: Fluent in English spoken and written is preferred 英语水平:口语与书写流利为佳   Qualifications 资格 1. Team Focused 关注团队: Support colleagues 给予同事支持 Explain what to do and the reason 阐述工作任务及其原因 2. Action Oriented 行动导向 Strives to deliver consistently 力争始终如一的完成工作 Focus on details and standards 关注个人工作的细节和标准 3. Passionate工作热情 Understand guests’demand and the market 理解客户的需求和市场 Create a positive environment for changing 为变革创造一个积极的环境 4. Business skills 业务技能 Understand the short-term opportunities of reform 了解短期的变革机会 Understand the profit model 了解企业如何盈利   Experience 经历要求 1. Associate degree or above; 全日制大专(含)以上学历。 2. Graduation from Hotel Management,Business Management related professional; 酒店管理、企业管理等相关专业。 3. Work experience of hotel management for five years or above in 5 star hotel; 至少五年以上五星级酒店管理工作经验。 4. Hotel management professional knowledge and leadership skills; 酒店专业知识及领导能力。 5. Organizing And Planning Skills,communication skills,Coordination Skill,leadership skills; 具有很强的计划、组织、沟通、协调、领导能力。 6. Skilled in the use of office automation equipment and realated management software; 熟练运用办公软件及相关管理软件。 7.Excellent written and verbal communication; 具备优秀的书面和口头表达能力。 8. Appreciate Poly culture; 认同保利企业文化。 9. Good Character and Ethics; 有良好的职业操守。 10. Strictly obey the relevant laws and regulations, executive internal policy implement; 严格遵守国家法律法规,执行企业各种规章制度。 11. Strong sense of principle, professional management ability ,a good team spirit of collaboration,excellent interpersonal skills, honest and reliable, decency; 原则性强,职业化规范度高,具有良好的团队协作精神,出色的人际交往能力,诚实可靠、品行端正。 12. Have a strong sense of responsibility and learning ability,a good team spirit of collaboration. 具有较强的工作责任心和学习能力、良好的团队合作意识。
  • Bar Manager

    8千-1.2万
    全国 | 3年以上 | 大专 | 提供食宿
    • 全球80家
    • 度假村酒店
    • 一价全包
    • 海外工作机会
    • 每年轮换酒店
    • 多元化团队
    • 员工全球免费
    • 五险一金
    • 岗位晋升
    • 技能培训
    卓越雇主
    卓越雇主
    国际高端酒店/5星级 | 500-999人
    • 投递简历
    MAIN MISSIONS: -He/she is responsible for budgets of the bar (sales, PMH, HR, energy, consumables) and manages the sales and the bar margins, notably by respecting the partnership agreements. -He/she optimizes the quality of the service, the application the hygiene and the safety procedures and the training of his/her team -He insures the delivery of the services integrating the animation of the village ORGANIZE THE BAR -Adapt the organization (production, distribution, storage) in function of infrastructures and existing equipments, theme and animation program -Establish the technical index cards (cocktails, snacks, glass type, hygiene,) and assure the follow-up -Determine product needs respecting for the ordering schedule -Control the rotation of day stocks taking into account hygiene standards and economical constraint -Apply the F&B agreements partnership according to sector  -Organize the workload of the bar team -Optimize the use of the given material MANAGE THE BAR -Create the conditions (organization, product selection, development) to reach and deliver the bar objectives in the respect with the Quali-Signs -Propose and establish actions to develop the sales and improve margins with the cooperation of the F&B manager or Hotel Services Manager -Identify and argue equipment requirements (PMH, Cleaning products) -Participate in the elaboration of the conditions of contract of the special events -Optimize the pricing, engage promotional actions, strengthen the display   ENFORCE THE APPLICATION OF THE SERVICES FOLLOWING THE DEFINED STANDARDS -Apply the procedures and the standards ("Quali-Signs" "Pro-Signs") -Control the application of Quali-Signs and Pro-Signs in bars - Engage corrective actions to be in line with Quali-Signs and Pro-Signs -Participate with the F&B Manager or Hotel Services Manager in the selection of the local goods (not referenced) -Give an opinion on the quality of the delivered goods -Be present at the key moments of the service to coordinate the teams and be the interlocutor of the GMs -Conceive with the coordinator of animation the “Mise en avant” of the services according to the themes and to the events -Report in the RRB or Responsible Hotelkeeper if necessary  ENFORCE THE APPLICATION OF THE STANDARDS OF HYGIENE AND SAFETY -Apply the HACCP method and the safety regulations - Control the application of the method HACCP and the safety regulations in bars -Engage corrective actions to be in line with the HACCP method and the safety regulations by monthly self-checks -Organize and inspect the cleaning of premises, equipments and materials -Watch the maintenance of premises and equipments -Report in the RRB or Responsible Hotelkeeper if necessary  MANAGE ITS BAR TEAM -Train GO / GE -Evaluate GO / GE on the objectives fixed with them -Reveal in his(her) team the GOs and GEs with potential ( key GO) -Elaborate the hourly schedules of the team, identify needs, establish and follow the punctuality/presence (within the framework of the regulation of the country) - Warn the F&B Manager or HSM if any noticed grave facts -Animate and motivate its team
  • 国际高端酒店/5星级 | 2000人以上
    • 投递简历
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.   The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.   This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.  As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members.   What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility.   What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • IT经理

    8千-1万
    黄山 | 3年以上 | 大专 | 提供吃
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    【岗位职责】 1、负责酒店IT系统的规划、建设、维护及优化,确保系统稳定高效运行; 2、管理酒店网络、服务器、数据库及各类硬件设备,保障信息安全与数据备份; 3、解决日常IT技术问题,为各部门提供及时的技术支持与培训; 4、对接外部供应商,协调IT设备采购、维护及升级工作; 5、制定并执行IT相关管理制度与应急预案,确保系统安全与合规; 6、参与酒店数字化升级项目,推动智能化、信息化建设。 【岗位要求】 1、熟悉酒店行业IT系统架构,具备网络管理、服务器维护及数据库管理经验; 2、精通常见操作系统(如Windows、Linux)及办公软件的部署与维护; 3、具备较强的故障排查与解决能力,能快速响应并处理突发技术问题; 4、良好的沟通协调能力,能与各部门高效协作; 5、责任心强,具备团队管理经验者优先; 6、对新技术敏感,有酒店PMS系统经验者优先。
  • 合肥 | 10年以上 | 大专 | 食宿面议
    国际高端酒店/5星级 | 50-99人
    • 投递简历
    对酒店物业工程部所有计划,指导,控制,合作的工作负责, 如酒店所有用于空调,热交换器,冷冻柜,供水系统,建筑设备和电力中心的电力机械设备的运行和维修。同时也对油漆,木工,电力和家具的修理和保护性维修负责。 一、职责与责任 1、发展和履行酒店里所有机械,设备,仪器和安装的保护性维修系统和程序。 2、统一所有物业部员工的行动,保证物业的安全有序进行。 3、负责根据程序和标准对员工进行培训。 4、召开各部门常规会议以检查运用方法和程序,计划改革以及协调特别工程。 5、服从上级主管部门关于损坏,维修,运行成本,公用消费等的定期报告。向上级建议,协商如何有效使用热,灯,电以及维修计划,程序的合理申请。 6、确定酒店根据政府的要求用于相关记录,允许,执照等。 7、定期巡视,检查工作进程以及建筑设备状况。与外部承包商协商安装维修工作,部门员工应协助他们的工作。 8、对于换新设备,家具,建筑材料,改变新的建筑工程,要与其他部门密切合作。本着控制预算来决定费用成本 9、预备上级部门的批准,在工程方面的节能考虑应在批准后执行。 10、时刻准备应付一切突发事件,例如火灾。 11、建立和执行合理的工作进行记录和报告,存货清单控制方法,工作预定程序、分配或花费。密切控制工作的压力,及工资情况。 12、执行其他部门经理应负的责任。 二、职位要求 1、地方法律所要求执照的持有者。 2、 在酒店同岗位工作至少5年。 3、有电梯、电器线路维保、消防等管理方面的专业知识及证书。 4、计划能力强 5、领导能力强。与部门员工并肩作战,健全热交换,通风以及冷冻方面的技术。 6、熟悉全酒店的运行。
  • 全国 | 3年以上 | 学历不限 | 提供食宿
    • 全球80家
    • 度假村酒店
    • 一价全包
    • 海外工作机会
    • 每年轮换酒店
    • 多元化团队
    • 员工全球免费
    • 五险一金
    • 岗位晋升
    • 技能培训
    卓越雇主
    卓越雇主
    国际高端酒店/5星级 | 500-999人
    • 投递简历
    Mission 1: Ambassador for Université des Talents (UDT): marketing, implementing, creating, improving and communicating Club Med’s employee-development strategy across different platforms: · TRAINER: Facilitate training with excellence. Inspire them! · COORDINATOR: Coordinate technical trainings and talent development with main actors. · CONSULTANT: Facilitate & coach managers to assess · PERFORMANCE: Identify needs and deliver effective solutions. · ADMINISTRATOR: Validate, record, report training activity & results. Assure training & reporting meets UDT and compliance standards. Improve agility & efficiency of our administrative functions.   Mission 2: Improve guest hospitality experience at Club Med, through focus and priority on developing local talents to establish a solid hospitality platfrom in each resort.   Mission 3: Exemplary Ambassador aligned to Club Med’s Values, Management Principles, Upscale Service behaviors & Entrepreneurial Mindset.     JOB SUMMARY: · Responsible for developing, coordinating and implementing various Learning & Development training initiatives aligned to training content & tools. · Supporting and facilitating all GO-GE development initiatives as consultant to village operations at the BU & village levels. · Analyzes, develops, and improves training modules and tools. · Assesses performance issues - researches and proposes actions and/or alternatives. · Optimizes tools & procedures. · Coach Managers · Personally, facilitates and co-facilitates training programs. · Evaluates impact of training solutions. · Documents and reports training results. · Assures local training compliance. · Works with minimal supervision to complete established goals and objectives · Serves as primary contact for Consulting Village Trainer for training programs. Handles and discusses inquiries from trainees & managers about training programs & needs. · Deploys all aspects of high-potential development programs for local GE employees. · Creates/coordinates annual training plan for resort populations. · Plans, organizes, presents, and facilitates training programs for all resort populations. · Creates, manages, participates in and develops a wide variety of learning environments and activities to provide GO-GEs the opportunity to develop their potential and achieve their objectives. · Coaches & supports managers on performance & hospitality challenges. · Reviews, evaluates, modifies and improves existing and proposed training programs. Benchmarks for best practices. · Prepares training aids such as instructional material, handouts, learner workbooks, leader guides, visual aids & evaluation forms. · Prepares training sessions: schedules sessions & locations, coordinates logistics, contacts trainees and managers, sets-up classrooms. · Assures accurate documentation of training records & trainee attendance in Workday and other UDT reporting channels. · Assures local compliance with training & training-related requirements. · Participates collaboratively and professionally with other HR & UDT members to achieve team goals. · Assures effective two-way communication at all levels of responsibility. · Participates in HR and UDT meetings as appropriate. · Continually maintains, updates his/her facilitation & hospitality competencies. · All other duties as assigned.   PROFILE: 1.English (Mandatory) 2.Bachelors / BAC+3 degree in Education, HR Management or HR Development. 3.Experienced hospitality trainer with strong presentation & learner engagement skills. 4.Hospitality Team Management experience. bility to work autonomously in “consultant mode” with minimal supervision. 5.Ability to anticipate and initiate key training priorities aligned to individual development.
  • 全国 | 2年以上 | 大专 | 提供食宿
    • 全球80家
    • 度假村酒店
    • 一价全包
    • 海外工作机会
    • 每年轮换酒店
    • 多元化团队
    • 员工全球免费
    • 五险一金
    • 岗位晋升
    • 技能培训
    卓越雇主
    卓越雇主
    国际高端酒店/5星级 | 500-999人
    • 投递简历
    SERVICE AND ORGANIZATION • Guarantee the application of standards and ensure an optimal customer experience • Apply and enforce the restaurant manager's organization • Ensure the distribution, use and return of laundry • Allocate consumables and PMH products • Alert the restaurant manager about the need for laundry, consumables and PMH • Check the setting up of tables before/during and after the services • Control the dressing and decoration of buffets to enhance the value of kitchen services • Be present during the service and welcome GMs to restaurants • Supervise the restaurant team during the various stages of the service • Control the quality, speed, service and clearing of tables during service • Ensure the promotion of wines on the menu • Control the execution of the task schedule • Replace the Restaurant Manager in case of absence COMPLY WITH HYGIENE & SAFETY STANDARDS IN RESTAURANTS • Check the application of H.A.C.C.P method and the health and safety rules • Alert the restaurant manager to non-compliance with the implementation of the H.A.C.C.P. method and health and safety rules by restaurant teams • Ensure that unaccompanied minors do not consume alcohol, in particular that they do not help themselves at self-service alcoholic beverage dispensing points • Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables • Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers • Ensure the maintenance and preservation of premises, equipment and materials • Transmit to technical services malfunctions and damage observed in restaurants • Respect and control the application of personal hygiene and clothing rules • Apply procedures for closing the activity • Respect the resort’s waste management rules (sorting, collection…) • Limit electricity and water consumption MANAGEMENT • Ensure the reception, implementation and integration of GO/GEs in your department • Define personal objectives and support his team or its affiliates, and evaluate them • Supervise and lead in a transversal logic • Implement and comply with HR procedures and have them validated by your own manager • Manager by proximity: show, train and enforce • Be exemplary through his visibility among teams and customers We hope you are ... • An explorer, available and ready to live in a Club Med resort • An experienced professional with qualifications • Enthusiastic about dining services and team management • A charismatic leader who manages a team of 10 to 30 people • A indispensable right arm, ready to assist the restaurant Manager with organizing the service and managing the teams • A friendly server who welcomes, seats and serves in the dining room (300 to 1000 meals per service) • An outstanding coach who supervises, unites and develops your teams • A good salesperson who stimulates additional sales • A sharp manager who can juggle between orders and stocks • A caretaker who makes certain of application and respect of health and safety standards
  • 国际高端酒店/5星级 | 2000人以上
    • 投递简历
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!
  • 房务总监

    1万-1.5万
    合肥 | 5年以上 | 大专 | 提供食宿
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 五险
    • 年度旅游
    • 包吃包住
    • 节假日福利
    • 生日福利
    • 团建聚餐
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    岗位职责 1、制定和实施房务部的运行计划、预算计划。 2、优化房务部的管理体系。下达房务部的运行管理目标、 3、全面控制部门的管理费用、固定费用和变动费用,节约开支。 4、定时查阅各部门的工作日记和每周总结汇报,督查各部门的工作进度及时发现问题,纠正偏差,作出处理。 5、对本部门的安全、消防、卫生工作负责,及时掌握新的规范、条例。因地制宜的实施好各种防范工作。 6、 熟悉本部门经营范围内的经营管理和行政管理知识,了解与商业、酒店等经营有关的法律法规知识。 岗位要求 1、5年以上,四星级酒店所属区域管理经验,3年以上所属职务经验。 2、形象气质良好 3、了解熟悉客人的消费心理关注客户需求。 4、全面负责房务部的运营、管理及使客房利益最大化。 5、具有良好的沟通技巧和对客沟通能力,和超前的创新意识、营销思路和丰富的房务管理经验。
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