· Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures
· 按照部门的规范和程序提供高标准的餐饮服务。
· Communicates to his/hersuperior any difficulties, guest comments and other relevant information
· 与上级领导交流有关疑难,客人意见和其它相关信息。
· Establishes and maintainseffective employee working relationships
· 与员工建立并保持良好的工作关系。
· Show commitment and ability to develop into Food& Beverage Department as next role
展示自己的能力并设定发展的目标
· Attends and participates indaily briefings and other meetings as scheduled
· 参加和参与每日的例会和其它计划好的会议。
· Attends and participates intraining sessions as scheduled
· 参加和参与计划好的培训课程。
· Prepares for service byensuring:
· 确保部门的以下各项工作就绪为客人提供服务:
o Grooming is impeccable and inaccordance with ICHG personal presentation standards
o 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Outlet equipment is clean
o 设备干净
o Equipment is sorted and stored
o 设备分类且存放好
o Glassware is polished
o 玻璃器皿擦亮
o Flatware is polished
o 擦亮餐具
o China is clean
o 清洁瓷器
o Waiter stations are prepared
o 准备好服务台
o Cutlery is placed for buffetand table service
o 摆放好自助餐桌上的餐具
o Tables are set
o 摆设好餐台
o Reservations are read andfamiliarized
o 阅读并熟悉预订
o Special occasions are ready
o 准备好特别活动
o Music is on
o 放音乐
o Lighting is on
o 开灯
o Outlet is ready for service andguest comfort
o 酒吧准备就绪为客人提供舒适的服务。
o Carries out effective serviceby ensuring:
o 高效的提供服务:
o Guests are greeted and seated
o 迎宾并安排客人就坐
o Daily specials are explainedand upsold
o 说明并推销每日特价
o Food orders are processedaccurately
o 准确的下餐单
o Trays and tray jacks areeffectively used
o 有效的利用托盘和托盘架
o Food orders are taken quickly
o 快速的为客人写餐单
o Payment methods are handledaccurately
o 确的处理付款方法
o Working areas are cleaned andre-set quickly
o 快速的清洁工作区和重新布置
o Bar is clean
o 清洁的酒吧
o Used ashtrays are regularlycleaned
o 定时清理用过的烟灰缸
o Guests are conversed with inrelation to the food and beverage products
o 与客人谈论有关的餐饮产品
· Carries out effective beverageservice by ensuring:
· 通过确保以下内容高效的提供饮品服务:
o Beverages are upsold andregularly replenished, abiding by responsible alcohol service regulations
o 遵守酒精饮料服务归定,推销饮料并定时为客人续酒。
o Converse with Guests aboutwine, advising the types and styles of wine, taking wine orders and servingwine
o 与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒
o Promoting and selling cocktailsto guests
o 向客人推销鸡尾酒
o Making and presenting cocktails
o 调配和装饰鸡尾酒
o Coffee and tea is served hotand in accordance with standard
o 按规范提供热的咖啡和茶
· Take appropriate action toresolve guest complaints
· 正确处理客人的投诉。
· Food and beverage stock isstored in relation to hotel procedures
· 按照酒店的规定存储餐饮存货。
· Performs related duties andspecial projects as assigned
· 承担相关的职责和安排的特别项目。
· Greet all guests and takebeverage and food orders in a prompt and professional manner.
· 快速和专业的迎接所有客人,为客人点餐。
· Serve cocktails and/or menuitems to bar guests; up-sell when taking orders.
· 为酒吧客人提供鸡尾酒和餐单上的项目;点单时向客人推销。
· Perform pre- and post-shiftside-work. Stock service station. Fold and stack cocktail napkins and preparebowls of bar snacks.
· 工作前后的准备和收尾工作。清点服务站。折叠鸡尾酒餐巾和准备酒吧零食。
· Record order on guest check andring up on pre-check register or according to hotel procedures. Complete customer payment transactionsaccording to cash and charge procedures.
· 在客人帐单上进行记录,登录帐号或按酒店程序进行工作。按现金收款程序完成顾客的付款。
· Clear and clean tables in aprompt and efficient manner. Cleanand/or wipe down stools, tables, chairs, walls, windows, mirrors, and floors asnecessary. Empty trash and ashtrays.
· 高效快速的清理和清洁餐台。需要时清理和抹擦废物,桌椅,墙壁,窗户,镜子和地面。清倒垃圾。
· Assist Bartender in preparationof fruits and garnishes; may assist Bartender in setup and replenishment ofappetizers or “happy hour” buffet, if applicable.
· 协助吧台侍应生准备水果和装饰品;必要的话,协助吧台侍应生摆放和补充开胃品或“快乐时光”的自助餐台。
· Monitor guest behavior andamount of alcohol consumption to determine when alcohol service to the guestshould cease; notify management of incidents involving excessive alcoholconsumption or impaired condition of customers; check identification wheneverage of a guest requesting an alcoholic beverage service is questionable.
· 监督客人的行为和酒精饮品消耗量从而决定什么时候应控制客人的酒精量;将因酒精过量而引发的事故或客人的受伤程度汇报给管理层;在对饮用酒精饮品的客人的年龄有质疑时检查客人的身份证。
· Alert Management of any serviceand/or safety issues. Make appropriate service recovery gestures according toestablished guidelines in order to ensure total guest satisfaction.
· 警告管理层有关服务或安全的事宜。按照设定的指导纲要进行适当的补救服务以确保客人的满意度。
· Perform other duties asassigned
· 完成分配给的其它工作。
· Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures
· 按照部门的规范和程序提供高标准的餐饮服务。
· Communicates to his/hersuperior any difficulties, guest comments and other relevant information
· 与上级领导交流有关疑难,客人意见和其它相关信息。
· Establishes and maintainseffective employee working relationships
· 与员工建立并保持良好的工作关系。
· Show commitment and ability to develop into Food& Beverage Department as next role
展示自己的能力并设定发展的目标
· Attends and participates indaily briefings and other meetings as scheduled
· 参加和参与每日的例会和其它计划好的会议。
· Attends and participates intraining sessions as scheduled
· 参加和参与计划好的培训课程。
· Prepares for service byensuring:
· 确保部门的以下各项工作就绪为客人提供服务:
o Grooming is impeccable and inaccordance with ICHG personal presentation standards
o 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Outlet equipment is clean
o 设备干净
o Equipment is sorted and stored
o 设备分类且存放好
o Glassware is polished
o 玻璃器皿擦亮
o Flatware is polished
o 擦亮餐具
o China is clean
o 清洁瓷器
o Waiter stations are prepared
o 准备好服务台
o Cutlery is placed for buffetand table service
o 摆放好自助餐桌上的餐具
o Tables are set
o 摆设好餐台
o Reservations are read andfamiliarized
o 阅读并熟悉预订
o Special occasions are ready
o 准备好特别活动
o Music is on
o 放音乐
o Lighting is on
o 开灯
o Outlet is ready for service andguest comfort
o 酒吧准备就绪为客人提供舒适的服务。
o Carries out effective serviceby ensuring:
o 高效的提供服务:
o Guests are greeted and seated
o 迎宾并安排客人就坐
o Daily specials are explainedand upsold
o 说明并推销每日特价
o Food orders are processedaccurately
o 准确的下餐单
o Trays and tray jacks areeffectively used
o 有效的利用托盘和托盘架
o Food orders are taken quickly
o 快速的为客人写餐单
o Payment methods are handledaccurately
o 确的处理付款方法
o Working areas are cleaned andre-set quickly
o 快速的清洁工作区和重新布置
o Bar is clean
o 清洁的酒吧
o Used ashtrays are regularlycleaned
o 定时清理用过的烟灰缸
o Guests are conversed with inrelation to the food and beverage products
o 与客人谈论有关的餐饮产品
· Carries out effective beverageservice by ensuring:
· 通过确保以下内容高效的提供饮品服务:
o Beverages are upsold andregularly replenished, abiding by responsible alcohol service regulations
o 遵守酒精饮料服务归定,推销饮料并定时为客人续酒。
o Converse with Guests aboutwine, advising the types and styles of wine, taking wine orders and servingwine
o 与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒
o Promoting and selling cocktailsto guests
o 向客人推销鸡尾酒
o Making and presenting cocktails
o 调配和装饰鸡尾酒
o Coffee and tea is served hotand in accordance with standard
o 按规范提供热的咖啡和茶
· Take appropriate action toresolve guest complaints
· 正确处理客人的投诉。
· Food and beverage stock isstored in relation to hotel procedures
· 按照酒店的规定存储餐饮存货。
· Performs related duties andspecial projects as assigned
· 承担相关的职责和安排的特别项目。
Primary Responsibilities 主要职责
·Suggests food and beverages to be well versed with the menu, method of preparation and accompaniments.
·Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation.
·Cleans all spillage during mealtime and at closing.
·Attends all training sessions as scheduled.
·Establishes effective employee relations and maintain the highest level of professionalism.
·要熟知菜单、食品配方及其它方面的知识,以便向客人推荐各种食品及饮料。
·保持工作场地及餐具室内物品的齐全、干净、整洁。
·用餐期间及结束用餐时清理所有的脏物。
·按照安排参加所有的培训课程。
·建立良好的人事关系,在工作中树立良好的工作形象。
Knowledge and Experience 知识和经验
·Fluent Mandarin, strong language expression ability, good at communication and affinity;
·Good teamwork ability, high sense of responsibility.
·普通话标准流利,语言表达能力强,善于沟通,有亲和力;
·良好的团队合作能力,具有高度的责任心。