To have complete knowledge on the food / beverage / service available in sections appointed.具备有关指定部门的食品/酒水/服务方面的所有知识。
Ensure that SLIM and Hotel standards and policies are explained to staff, and are correctly applied.确保向员工说明集团总部和饭店的各项标准及规定，并保证这些标准和规定的正确实施。
Monitor and ensure smooth operations of the sections appointed (restaurants / banquet / beverage - as applicable).监督并确保指定部门（根据各餐厅/宴会部/酒水的不同情况）的顺利运营·
Maintain consistency in quality of food / beverage / service / cleanliness of sections appointed.始终如一地保持指定餐厅的食品/酒水/服务/清洁度。
Constantly obtain customer feedback during operations to ensure satisfaction.在运营中不断地收集客人的反馈意见，以确保令客人喜出望外。
Handles minor complaints and reports them to the manager or asst. manager for proper action处理客人的细小投诉，并向经理或副经理汇报，以便采取正确行动；
Check cleanliness of sections prior and after service为客人提供服务之前或之后，检查本部门的清洁情况。
Ensure co-operation and smooth communication between staff in sections appointed and other departments确保指定部门员工与其他部门员工之间的合作 和交流
Checks staff punctuality, grooming and performance检查员工的考勤准时，个人仪表和形象。
Enforces staff motivation and team building 提高员工的积极性，加强团队建设。
Conduct staff training when required根据需要对员工进行培训。· Assists in any other tasks as specified by his/her supervisor协助完成上级指定的工作任务。
CHARACTERISTICS REQUIRED 要求
- 大专以上文化程度
- 2年以上同岗位工作经验- 精通业务知识，熟练掌握技能技巧
- 具有较强的领导能力
- 具有食品安全知识
