Job overview职位概述
·
Manage the bar/lounge
operations of the hotel to ensure the achievement of established beverage
quality and guest service quality standards and departmental revenue and profit
goals.
·
管理酒店酒吧和咖啡厅的运营，确保已打造的酒水质量和宾客服务质量标准，以及部门收入和利润目标。
·
Adhere to local regulations
concerning health, safety, or other compliance requirements, as well as brand
standards and local policies and procedures.
·
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
At InterContinental
Hotels & Resorts® we want our guests to feel special,
cosmopolitan and In the Know which means we need you to:
· Be charming by being approachable, having confidence and showing respect.
· Stay in the moment by understanding and anticipating guests’ needs, being attentive
and taking ownership of getting things done.
·
Make it memorable by being knowledgeable, sharing stories and showing your style to
create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
· 亲切、充满自信、体现尊重来展现富有魅力的你。
· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
·
见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
Duties and
Responsibilities工作职责
·
Deliver Food and Beverage
service of high standard and in accordance with departmental standards and
procedures
·
按照部门的规范和程序提供高标准的餐饮服务。
·
Develop departmental standards
and procedures to promote salesmanship, beverage creativity and profit
·
为销售，饮品创新和利润制定部门的规范和程序。
·
Communicates to his/her
superior any difficulties, guest comments and other relevant information
·
与上级领导交流有关疑难，客人意见和其它相关信息。
·
Delivers daily briefings and
attends other Food and Beverage meetings as scheduled
·
召开每日例会和参加计划好的餐饮部会议。
·
Delivers prepared training
sessions in line with a departmental monthly calender
·
按照部们的月度活动日历提供制定的培训课程。
·
Prepares for service by
ensuring the department’s:
·
确保部门的以下各项工作就绪为客人提供服务：
o
Grooming is impeccable and in
accordance with ICHG personal presentation standards
o
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o
Equipment is clean
o
设备干净
o
Equipment is sorted and stored
o
设备分类且存放好
o
Glassware is polished
o
玻璃器皿擦亮
o
Requirements for special
occasions are ready
o
特别活动的要求准备就绪
o
Music is on
o
放音乐
o
Lighting is on
o
开灯
o
Outlet is ready for service and
guest comfort
o
酒吧准备就绪为客人提供舒适的服务。
·
Carries out effective service
by ensuring all staff are aware of their role in:
·
确保所有员工了解自己的职责高效的提供服务：
o
Greeting and seating guests
o
迎宾并安排客人就坐
o
Explaining and up-selling daily
beverage specials
o
说明并推销每日的特价饮料
o
Processing food orders
accurately
o
准确的下食品单
o
Using trays and tray jacks
effectively
o
有效的利用托盘和托盘架
o
Quickly taking food and
beverage orders
o
快速的为客人写餐饮订单
o
Ensuring payment methods are
handled accurately
o
确保准确的处理付款方式
o
Ensuring working areas are
cleaned and re-set quickly
o
确保工作区快速的清洁和重新摆放整齐
o
Ensuring the bar is clean
o
确保吧台干净
o
Regularly cleaning ashtrays
o
定时清理烟灰缸
o
Conversing with Guests in
relation to the food and beverage products
o
与客人交谈有关的餐饮产品
·
Carries out effective beverage
service by ensuring:
·
通过确保以下内容高效的提供饮品服务：
o
Beverages are up-sold and
regularly replenished, abiding by responsible alcohol service regulations
o
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o
Converse with Guests about wine,
advising the types and styles of wine, taking wine orders and serving wine
o
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o
Promoting and selling cocktails
to guests
o
向客人推销鸡尾酒
o
Making and presenting cocktails
o
调配和装饰鸡尾酒
o
Coffee and tea is served hot
and in accordance with standard
o
按规范提供热的咖啡和茶
·
Patron care standards are
adhered to by ensuring:
·
通过确保以下方面遵守宾客服务规范：
o
Guests are advised on alcoholic
beverages
o
给予客人有关酒精饮料的建议
o
The strengths of alcohol is
advised and guests are advised as to their effect
o
告知客人酒精强度，并告诉客人对他们的影响。
o
Compliance with legal
provisions of local liquor codes
o
遵守法律规定和地方酒精饮品条例
o
Level of intoxication of guests
is assessed and appropriate action taken
o
评定客人的醉酒程度并采取必要的措施
o
Advise guest on the hotel’s
policy of smoking
o
通知客人酒店的吸烟规定
o
Monitor factors which interfere
with the total experience of the guest
o
监测影响客人总体体验的各方面工作
·
Cellar operations are carried
out including:
·
酒窖管理包括：
o
Correct use of refrigeration
system
o
正确的使用冰箱系统
o
Effective operation of the
post-mix syrups bulk dispense system
o
有效的使用后混合桶装糖浆分装设备
o
Operating the beer reticulation
system
o
使用啤酒过滤裝置
o
Adhering to stock control
procedures
o
遵循存货管理程序
·
Take appropriate action to
resolve guest complaints
·
正确处理客人的投诉。
·
Requisition bar items according
to bar stocks
·
根据酒吧存货量领取酒吧物品。
·
Train bar attendant, wait help
and bus help in basic beverage knowledge and beverage service
·
为酒吧侍应生提供基本的饮料知识和饮料服务的培训。
·
Complete spillage report and
submit to Food and Beverage manager at the Conclusion of each shift
·
填写洒酒单并在每班结束后交给餐饮经理。
·
Assist the Food and Beverage
Manager to source and review outlet musicians
·
协助餐饮经理寻找和审评音乐师。
·
Assist to promote the musicians
·
协助乐师的推广工作。
·
Design promotional material
which is aimed at increasing revenue, covers and profit for the Bar with the
approval of the Food and Beverage Manager
·
设计以增加收入，人数和利润为目的的酒吧宣传材料，然后由餐饮经理审批。
·
Works with Superior on manpower
planning and management needs
·
和上级领导一起进行人力规划和管理需求。
·
Works with Superior in the
preparation and management of the Department’s budget
·
和上级领导一起编制和管理部门预算。
aCCOUNTABILITY责任范围
Number
of employees supervised –
管理的员工
Direct Bar Attendant
直接 酒吧侍应生
Indirect NA
间接 无
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
·
Bar / Lounge Revenue Target
·
酒吧或咖啡厅营业收入目标
Key Metrics –
主要绩效指标
·
Revenue Target
·
收入目标
·
Employee Satisfaction Survey
·
员工满意度调查
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)
·
Matters pertaining to
Restaurant Operations
·
与餐厅运营有关的事宜
·
QUALIFICATIONS
AND REQUIREMENTS任职要求
Required
Skills –
技能要求
·
Demonstrated ability to
interact with customers, employees and third parties that reflects highly on
the hotel, the brand and the Company.
·
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·
Alcohol awareness certification
and/or food service permit or valid health/food handler card as required by
local government agency.
·
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
·
Problem solving, reasoning, motivating,
organizational and training abilities.
·
具有解决问题，推理，号召，组织和培训能力
·
Good writing skills
·
具有良好的写作技能
·
Leadership Skills
·
具有领导能力
Qualifications –
学历
·
Diploma in Hotel Management,
Food & Beverage, or related field.
·
酒店管理，餐饮或相关专业的大专学历。
Experience –
经历
·
1 years related experience,
including supervisory experience, or an equivalent combination of education and
experience
·
1年相关工作经历，包括管理经验，或与此相当的教育和相关工作经验结合的背景。
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