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  • 苏州 | 2年以上 | 大专
    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 技能培训
    • 人性化管理
    • 年底双薪
    国际高端酒店/5星级 | 50-99人
    • 投递简历
    【岗位要求】 1、负责酒店线上营销渠道(官网、OTA平台、社交媒体等)的日常运营与推广,制定并执行数字营销策略。 2、策划并实施线上促销活动,提升酒店品牌曝光度及直接预订转化率。 3、分析市场数据及竞争对手动态,优化营销方案,定期提交运营报告。 4、管理酒店线上口碑,维护客户评价,提升用户满意度及复购率。 5、协调内外部资源,与销售、前厅等部门协作,确保营销活动落地效果。 6、探索新媒体营销方式(如短视频、直播等),拓展潜在客户群体。 【职位要求】 1、大专及以上学历,市场营销、电子商务、酒店管理等相关专业优先。 2、2年以上酒店或旅游行业数字营销经验,熟悉 OTA平台运营规则。 3、具备数据分析能力,熟悉社交媒体(微信、微博、小红书等)运营及内容策划。 4、思维活跃,创意能力强,能独立完成营销方案设计与执行。 5、责任心强,具备良好的沟通协调能力及团队合作意识。
  • 苏州 | 经验不限 | 学历不限
    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    通过领导跨部门决策,最大限度地提高不同收入来源的收益管理文化,为客房、功能室和餐饮网点提供适当 的统计和竞争背景信息,以此来支持创收。实施所有收益管理流程并使用所有可用的收益工具。 工作职责: 1.按照洲际集团的理念,政策和标准实施收益管理。 2.领导统计和竞争信息的收集,并根据需求及时、准确地预测出预期。 3.负责市场报告,完全符合市场营销手册报告。 4.建议和实施总体收入最大化战略,包括业务组合策略, 确定收入机会和小组建议。 5.为所有细分市场和收入流提供有效的定价策略,并将收入带入酒店。 6.完成市场销售交代的其他事项 技能要求: 1.STAR 培训,基本收益管理的基本功能 2.若在销售,预订,前厅,餐饮,会计,水疗方面有工作经验为佳 3.统计,商业或市场营销学士。 4.至少两年的收入或收益主管经验 5.若具有自动 RMS 管理经验为佳
  • 国际高端酒店/5星级 | 2000人以上
    • 投递简历
    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Revenue Specialist, Revenue Management Consolidated Center (RMCC) – Asia Pacific maximizes revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. This role will drive the continued development and growth of customer service standards, revenue and profits from multiple hotels to deliver Hilton’s mission relating to profit, people, customer and quality. What will I be doing? As the Revenue Specialist, RMCC – APAC, you will be responsible for performing the following tasks to the highest standards: -Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting. -Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures. -Ensure effective information gathering and analysis is conducted in order to identify and maximize all possible opportunities and minimize any risks. -Ensure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls. -Integrate with other functions to ensure we exceed customers’, owners’ and shareholders’ expectations. Key areas of Accountability Profit: -Ensure all best practices and standard operating procedures are followed to capitalize and maximize revenue potential and market share. -Utilize systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis. Quality: -Follow best practice and standard operating procedures for the RMCC to ensure all commercial decisions are supported by appropriate data analysis. -Feed ideas and suggestions to strive for constant improvement of operating procedures and new opportunities. Customer: -Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management’s decisions and actions pertaining inventory and rate control, pricing and overbooking. People: -Work with the RMCC Director, Senior Cluster Revenue Managers and Training Managers as required to ensure all team members are provided with excellent training for revenue analysis and revenue management duties. Specific Accountabilities Inventory Control: -Manage and maintain group and transient inventory controls. -Proactively review and implement room accommodation and rate inventory controls via IDeaS V5i and R&I daily. -Ensure group inventory cut-off dates are managed in line with contracts and according to demand. -Implement all blackout dates and review frequently to determine if adjustments are needed. -Work with Front Office to ensure agreed sell-out strategies are in place. -Maintain rate parity with third party sites through extranet sites. -Proactively review key demand periods to maximize RevPAR and profit through effective consideration of costs and sales. Sales and Pricing Strategy: -Develop, monitor and adjust sales and pricing strategies. -Conduct weekly business focus and group review meetings where the appropriate booking period is evaluated for proper rate and availability control. The Revenue Manager will provide a synopsis of results vs. direction from the previous week and lead discussions on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment. -Weekly review GEM / Delphi / database reports if available to address concerns and action plans relating to groups and events. -Develop and review annual transient, group pricing and demand calendars on a quarterly basis. -Ensure pricing is consistent in all distribution channels such as QnQ R&I, GDS, Internet and the Extranet. -Identify opportunities through channels and recommend channel marketing. -Liaise with market managers for key 3rd party operators and HRCC to monitor conversions. -Review corporate account’s quarterly production with sales to identify patterns and volume of production to take appropriate actions. -Conduct daily detail meeting / calls with hotel teams to highlight results, trends and changes to pricing and selling strategy for the next 3 months. Information Analysis and Monitoring: -Provide critical analysis of strategies, room statistics and demand factors. -Perform relevant daily, weekly, monthly checklist tasks for the maintenance of the IDeaS V5i yield management system. -Ensure the integrity of data flowing into IDeaS V5i by regularly cross-referencing other sources such as OnQ R&I and OnQ Insider reports. -Review end of month room statistics reports and provide critical analysis on performance vs. forecasts and results of implemented strategies. -Conduct displacement analysis of group business as needed to determine the impact potential businesses will have on RevPAR. -Review all tentative and definite group bookings to ensure they support the implemented strategies, IDeaS V5i group status is updated and group evaluator is used effectively. -Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed. -Analyze past and present trends and make recommendations for future strategies. -Ensure all ONQ R&I / SRP maintenance is configured according to the current standards, room rates, yieldable flag and commissionable status. -Ensure accuracy of all information being produced or reported. Forecasting: -Prepare all weekly, monthly, quarterly forecasts and budgets using appropriate systems and tools. -Use specialist knowledge of the hotels and markets to produce and maintain hotel forecasts using prescribed tools. -Prepare plan revenue proposals. -Perform IDeaS V5i forecast validation process on a regular basis to identify changes in trends and opportunities to enhance IDeaS forecasts. Competitive and Demand Analysis: -Ensure rate shopping data is consistent, appropriate and effectively analyzed. -Review all competitive shops daily and identify selling strategies, opportunities and market trends. -Review demand calendars, convention calendars and city event calendars to keep abreast of all demand generators on a weekly basis. -Maintain historical data on events and performance on any promotion during these demand generating events. -Maintain IDeaS V5i interface where automated rate shopping is configured to ensure the yield system is configured for BAR adjustments appropriately. -Proactively identify peak nights and peak periods to set KPI targets and action plans. -Identify demand troughs and lead an action plan. Driving Commercial Performance: -Drive incremental EBITDA, RevPar and Fair Market Share performance. -Work effectively with RMCC Team members, Hotels (GMs, DBDs, C&E and on property revenue coordinator), Sales, RDRs, Marketing, e-commerce to ensure incremental financial performance (RevPar, EBITDA). -Ensure growth in performance of KPIs such as room type supplements, peak nights, house overbooking and forecast accuracy. -Drive hotels’ Fair Market Share performance, moving hotels into the “gaining” quadrants. -Ensure any holiday cover commitments are managed as per standards. 【任职要求】 What are we looking for? A Revenue Specialist, RMCC – APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: -Bachelor’s degree or above -2 years of related experience -Practical work experience within hotel revenue management -Advanced Excel, PowerPoint and Word skills -Strong analytical skills and management skills such as leadership, organization, communication, planning and control -Good communication skills -Excellent organization and planning skills -Sound functional knowledge of the day to day management and operation of a Revenue Management department -Commercial attitude and proactive sales approach -Able to set and maintain minimum standards -Able to analyse data and identify significant trends -Self-motivated -Able to work accurately and effectively under pressure -Competitive -Good personal presentation skills -Warm personality and team spirit -Clear voice and well spoken -Committed and career oriented -Strong in spoken and written English to meet business needs What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members.
  • 苏州 | 经验不限 | 大专 | 提供食宿
    • 带薪年假
    • 五险一金
    • 凯悦免费房晚
    • 包吃包住
    • 超温馨宿舍
    • 超便利交通
    • 年终奖金
    • 节日礼物
    • 宠物友好酒店
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下,保持所在部门的高效营运,并满足员工、客人及酒店业主的期望。收益管理副理将领导酒店的营收会计,并为提供最优会计方法。收益管理副理将负责酒店收入中同会计相关的所有技术层面的工作。这一角色将在酒店的收入识别政策方面起到关键性的领导作用,并将定期与销售、营运及市行销企划部门进行协调。此外,收益管理副经理还将负责忠诚计划账目统计与发票。 You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager-Revenue is responsible to provide revenue accounting leadership and business best practices to the hotel. The Assistant Manager-Revenue has responsibility for all technical accounting aspects of hotel's revenue streams. This role will provide key leadership surrounding the hotel's revenue recognition policies and will regularly interface with the sales, operations and marketing organizations. The Assistant Manager-Revenue is also responsible for royalty accounting and invoicing. 最好拥有战略营销或酒店/旅游管理的本科或专科学历,MBA 优先;必须具有战略眼光及良好的解决问题、行政管理和人际交往能力。 Ideally with a university degree in Strategic Marketing or Hospitality/Tourism management. An MBA would be an asset. Strategic orientation, as well as good problem solving, administrative and interpersonal skills are a must.
  • 苏州 | 5年以上 | 大专 | 食宿面议
    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    · 利用提供的工具(即SBRP)并依照洲际酒店集团的规范,以日历的形式对以下信息进行维持、更新和分享:外部活动、竞争对手价格情报、平均房价的渗透率(RGI)、商业客户的抵店和消费习惯、流失报告、会议空间分配、揽客率(与餐饮经理一起)、总体的和按帐户的(对于预订者而言)忠诚度计划渗透率,系统以及通过渠道、细分市场和客户得到的客房或非客房收益的趋势。 · 了解酒店效益的组成部分,并以此对来自当地客户和群体的业务进行评估,以便为将来的定价和谈判提供数据。 · 监测竞争对手对所有创收部门的定价,了解当地市场动态和需求群体,并就酒店的定价和市场综合策略向客房收益工作组提供适当的建议。 · 每周与总经理、市场销售总监、预订经理、前厅经理、餐饮经理一起开价格和销售策略(收益)会。 · 协助召开客房收益会议(由总经理主持),并撰写会议所需的报告和分析材料,在会议室的墙上展示主要数据和趋势等 · 通过分析历史数据和当前文件,监测并决定功能厅、客房和餐饮场所的需求周期。负责跟踪和分析场所预订速度和团组入住情况,对团组入住以及客人不承认预订或改变主意的情况进行处理 · 审批并执行一晚9间客房以上的团队销售策略,并与销售总监或餐饮总监就团组和会议的定价问题进行合作 · 每天对收入系统*的使用情况进行管理,包括负责收益底线的操作和每日清单结余。如果没有安装收入管理系统,则应负责开关假日预订系统。 · 为酒店团队提供收益系统的功能和升级的培训并予以支持。 · 管理所有渠道(中央预订系统、全球酒店预订系统、互联网直接和间接銷售系统),包括并不仅限于房间类型和销售策略。负责确保遵守互联网最低价格保证规定,并按照洲际酒店集团的标准和规定对第三方分销商进行管理 · 对SBRP实施监控,确保遵守所有SBRP规则和标准程序。为年度预算提供所有与业务的收益相关的建议。在收入基础上对各部门的人员需求水平进行中期预测 · 与区域收益经理一起对所有创收部门进行年度收益管理审计。 · 向预订部和前厅部就向上销售和谈判技巧提供技术支持 · 支持所有与市场调研和运营最佳化相关的特殊项目(资源策划、成本核算、关键绩效指标等)收益系统包括中央预订系统、收益管理系统(SBRP)和一部分酒店管理系统 · 和人力资源部一起进行人力规划和管理需求。 · 和财务总监一起编制和管理部门预算。   技能要求 · 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 · 拥有有效的酒店报价概念,优化收益管理和销售策略的知识,并具有在给定的市场条件下决定使用哪种概念的能力。 · 精通微软办公软件 · 具有解决问题,推理,号召,组织和培训能力 · 良好的写作技能   经历 · 3年相关工作经验或类似的管理经验,或与此相当的教育与工作经验结合的背景。曾拥从事收入管理或报价工作者优先考虑。 · 具有责任心
  • 收益经理

    6千-9千
    苏州 | 2年以上 | 大专
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    • 岗位晋升
    • 带薪年假
    • 五险
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    岗位职责 1、预测市场需求,为酒店争取市场关键时机。 2、协助各下属酒店公司收益最大化,提高市场份额,同时取得更好的收益。 3、与下属酒店公司预订部及销售团队紧密合作以推动针对性收入,在个人和团队预定中始终坚持高标准的客服理念。 4、始终能对环境竞争,优化每间可销售客房的平均收益。 5、相应敏锐的洞察力,在公司里利用收入管理策略的眼光来领导团队。 6、适当调节以保证酒店房间销售和收益最大化,按照标准执行并记录。 7、监督各酒店公司房间预订流量,节假日、特定时间段、OTA平台等价格展示情况,并确保操作系统与公司标准相一致。 8、具备制订和执行营业预算及经营计划的能力。 9、具备制订符合下属酒店公司总体营业目标及行动方案的能力。 10、负责跟踪和分析预订流程,团队流量,特别关注和加强团队预留房管理,更好的做好团队适度减量,最大程度提高收益。 11、根据下属各酒店公司收益情况做出分析,每周召开收益信息会,每月召开下属各酒店公司收益管理分析会。 岗位要求 1、2年以上星级综合酒店销售经理或连锁酒店收益经理岗位工作经验; 2、具有团队协作能力和管理能力; 3、有较强的创新意识和创新思维; 4、出色的沟通、计划管理和问题解决能力; 5、对市场不断变化较有很好的敏感性; 6、具有一定的英语听说读写能力。
  • 收益经理

    6千-8千
    苏州 | 5年以上 | 大专 | 提供食宿
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    任职资格: 1.45岁周岁及以下(1980年4月30日以后出生),酒店管理、旅游管理等相关专业优先。 2.经济类、管理类、旅游类、财务类大学专科或以上学历。 3.具备酒店管理及相关行业的知识。 4.有优秀的中英文口头表达及书写能力; 5.熟练使用与营收管理相关的系统及应用软件。 6.五年或以上国际酒店(酒店管理公司)同职工作经验,或同星级及以上星级酒店本岗位或类似岗位工作经历。 7.具有经济类或管理类中级职称。 8.五官端正,作风正派;在酒店经营管理方面有较强的业务能力,有良好的社交能力,具有较强的专业知识。 9.条件优秀者可适当放宽要求。 岗位要求: 1.通过分析商业趋势,协助营销总监、销售总监和所有产生收入的部门将收入最大化, 关注酒店机遇,确保不断进行商业情报数据的挖掘、管理收入、定价和分销策略,将数据,送达相关部门 2.协助管理剩余空房和预测散客和团体所需房间、确保酒店使用最佳策略和管理方式、减少不协调的安排、将酒店收入最大化 3.监测和提供反馈,例如关于酒店是否在商业情报、收入管理、库存管理和灵活定价方面有效使用了系统、工具和程序,以使酒店在市场上最具有竞争力。 4.整理各业态完成情况,定期召开收益会议、对周边竟对价格策略及活动进行通报,便于酒店制定正确的市场销售策略 5.根据竞争者策略和市场浮动的改变监管并且经常调整定价策略 6.充分利用收益管理工具(IDEAS),做好数据分析,同时对销售团队进行培训,让他们有效地运用 IDEAS 来提高团体预定的盈利能力。 7.制作所有与收入管理预算的部分,定期向领导提供收入管理的最新情况。 8.积极参与年度商业计划书的建立和提交。 9.培训、发展和指导团队。协助制定直接下属的职业发展道路。 10.执行管理层指派的其他工作。 11.制定预订管理制度,为预订部门提供监控依据,便于在岗人员做好预订监控工作;定期进行部门工作考核。
  • 全国 | 5年以上 | 学历不限
    • 五险一金
    • 技能培训
    • 岗位晋升
    • 管理规范
    • 带薪年假
    • 节日礼物
    • 领导好
    • 员工生日礼物
    • 年度旅游
    • 人性化管理
    卓越雇主
    卓越雇主
    有限服务中档酒店 | 2000人以上
    • 投递简历
    进行每周预测;设置散客/团队库存策略和定价策略;平衡出租率和房价以最大化收益。 确保酒店有最佳客源比例以最大化收入和利润。 保证各个市场的最优定价,特别关注企业、团队和散客 。 执行永乐华住定价政策。 保证价格策略在各个渠道的正确执行,特别是品牌网站、 第三方网站、和GDS。 推动当地酒店市场信息的获取,收集市场状况、区域规划、竞争对手和其他主要需求和供给推动因素。 战略性地思考当地酒店市场过去、 现在和未来的情况,并作为酒店收益管理策略的基础。 针对团队的价格/库存提供独立意见。 管理团队客房活动,保证截止日期、 客房清单、团队变化(增加、流失)妥善管理。 领导每周的客源审核(针对大型团队酒店)。 根据永乐华住标准推动每周收益策略会议。 如果酒店安装了自动化收益系统,领导自动化系统的实施以提升酒店收入。  从利润角度主动发现和分析商业机,并进行适宜的商业决策,如比较婚宴生意和有客房的会议团队。 监控酒店客房策略,保证和永乐华住最优价格理念一致。 分析永乐华住和第三方渠道业绩。  汇报关键战略数据,如渠道分析、促销的投资回报等, 保证永乐华住各系统的数据输入和输出的准确。
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