【岗位职责】 1、制定并完善酒店各项培训管理制度。 2、协助上级进行全酒店各部门日常培训需求分析。 3、负责新员工的入职培训工作。外请人员来店培训的服务工作。 4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。 5、收取各部门季度、月度培训计划、初审工作。 6、协助上级培训各部门业务培训负责人培训技巧和知识。 7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。 【岗位要求】 1、具有良好的沟通能力和协调能力。 2、具有较强的文字综合能力和口头表达能力。 3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。 4、具备教育学、心理学以及酒店管理理论知识。 5、熟悉员工的规律、特点和岗位培训工作程序。

岗位职责 1.制定酒店年度培训规划和月度培训计划。 2.负责酒店年度、月度培训计划实施的组织、协调工作。 3.按期向上级领导反馈酒店培训实施结果。 4.与相关部门及人员进行沟通，取得培训工作所需的协助。 5.审核各种培训教材；负责员工考核工作。 6.深入部门，了解部门的培训需要，提出可行性教学建议。 7.协助上级聘请各项目培训人员，做好各种培训班的组织工作。 岗位要求 1.大专以上学历，有培训岗位工作经验2年以上。 2.熟悉岗位培训工作程序。 3.了解酒店员工的服务工作规范和质量标准的要求。 4.具有良好的沟通能力和协调能力。 5.具有较强的文字综合能力和口头表达能力。 6.掌握电化教育的方法，能熟练操作计算机。

Mission 1: Ambassador for Université des Talents (UDT): marketing, implementing, creating, improving and communicating Club Med’s employee-development strategy across different platforms: · TRAINER: Facilitate training with excellence. Inspire them! · COORDINATOR: Coordinate technical trainings and talent development with main actors. · CONSULTANT: Facilitate & coach managers to assess · PERFORMANCE: Identify needs and deliver effective solutions. · ADMINISTRATOR: Validate, record, report training activity & results. Assure training & reporting meets UDT and compliance standards. Improve agility & efficiency of our administrative functions.   Mission 2: Improve guest hospitality experience at Club Med, through focus and priority on developing local talents to establish a solid hospitality platfrom in each resort.   Mission 3: Exemplary Ambassador aligned to Club Med’s Values, Management Principles, Upscale Service behaviors & Entrepreneurial Mindset.     JOB SUMMARY: · Responsible for developing, coordinating and implementing various Learning & Development training initiatives aligned to training content & tools. · Supporting and facilitating all GO-GE development initiatives as consultant to village operations at the BU & village levels. · Analyzes, develops, and improves training modules and tools. · Assesses performance issues - researches and proposes actions and/or alternatives. · Optimizes tools & procedures. · Coach Managers · Personally, facilitates and co-facilitates training programs. · Evaluates impact of training solutions. · Documents and reports training results. · Assures local training compliance. · Works with minimal supervision to complete established goals and objectives · Serves as primary contact for Consulting Village Trainer for training programs. Handles and discusses inquiries from trainees & managers about training programs & needs. · Deploys all aspects of high-potential development programs for local GE employees. · Creates/coordinates annual training plan for resort populations. · Plans, organizes, presents, and facilitates training programs for all resort populations. · Creates, manages, participates in and develops a wide variety of learning environments and activities to provide GO-GEs the opportunity to develop their potential and achieve their objectives. · Coaches & supports managers on performance & hospitality challenges. · Reviews, evaluates, modifies and improves existing and proposed training programs. Benchmarks for best practices. · Prepares training aids such as instructional material, handouts, learner workbooks, leader guides, visual aids & evaluation forms. · Prepares training sessions: schedules sessions & locations, coordinates logistics, contacts trainees and managers, sets-up classrooms. · Assures accurate documentation of training records & trainee attendance in Workday and other UDT reporting channels. · Assures local compliance with training & training-related requirements. · Participates collaboratively and professionally with other HR & UDT members to achieve team goals. · Assures effective two-way communication at all levels of responsibility. · Participates in HR and UDT meetings as appropriate. · Continually maintains, updates his/her facilitation & hospitality competencies. · All other duties as assigned.   PROFILE: 1.English (Mandatory) 2.Bachelors / BAC+3 degree in Education, HR Management or HR Development. 3.Experienced hospitality trainer with strong presentation & learner engagement skills. 4.Hospitality Team Management experience. bility to work autonomously in “consultant mode” with minimal supervision. 5.Ability to anticipate and initiate key training priorities aligned to individual development.

岗位职责 1、制定并完善酒店各项培训管理制度。 2、协助上级进行全酒店各部门日常培训需求分析。 3、负责新员工的入职培训工作。外请人员来店培训的服务工作。 4、收取各部门季度、月度培训计划、初审工作。 岗位要求 1、大专以上学历，有经验者优先。 2、具有良好的沟通能力和协调能力。 3、具有较强的文字综合能力和口头表达能力。 3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。

任职资格： 1.45岁周岁及以下（1980年4月30日以后出生），酒店管理、旅游管理等相关专业优先，本科以上学历。  2.具备酒店运营管理及相关行业知识。 3.掌握常用办公软件的使用，英语书写和口语流利。  4.五年以上酒店工作经验及三年以上培训工作经验。 5.有责任心和事业心，敬业乐业，有良好的职业道德。 6.仪表端庄、气质高雅。 7.条件优秀者可适当放宽要求。 职位内容： 1.在人力资源经理的督导下，全面负责培训的日常管理工作。 2.根据酒店经营工作的需要，制定酒店的培训计划和培训大纲，经批准后实施。 3.评估员工培训需求，创建适合其职业发展的培训课程。 4.评估培训效果，提出整改方案。 5.按照管理公司的要求，组织及举行酒店新员工的入职培训。 6.为内部培训人员提供咨询和指导，提高培训质量和效果。 7.与外部培训机构保持良好关系，并从中选择高质量的培训机构为酒店提供培训。 8.统一安排和办理交流培训人员的工作。 9.负责按期向人力资源经理、总经理反馈酒店培训实施结果。 10.组织召开定期的培训工作会议。 11.负责酒店服务质量检查工作。 12.完成上级委派的其他工作任务。

SPECIFIC DUTIES 工作任务 : 1. Meet Hotel’s overall associate training and development targets 满足酒店全体员工培训和发展的目标 a. Assist Human Resources Manager to design and propose annual training plan to meet management and operational department’s need. 和人力资源经理一起设计和计划年度培训计划来满足管理层和运作部门的需要。 b. Assist Human Resources Manager to develop internal training programs and coordinate external training resources to meet the needs as identified. 协助人力资源经理开发内部培训项目和协调外部培训资源来满足所确定的需要。 c. Conduct internal training and development training programs. 开展酒店内部培训课程和职业发展培训项目。 d. Evaluate the effectiveness of both internal and external training and development programs. 评估内外部培训项目的效果。 e. Design and coordinate a management development program for management trainees and potential supervisors. 为管理培训生和有潜力的主管设计和协调管理发展项目。 f. Facilitate Train-the-trainer programs to equip key supervisors with basic training skills. 推动“培训员技巧培训”项目来使酒店重要的主管具备基本的培训技巧。 2. Assist new associate to integrate into the hotel 协助新员工融入酒店 a. Coach and advise Human Resources Assistant in coordinating and conducting First 90 days Orientation to help new associates acquaint with the culture of the hotel. 指导和建议人力资源、助理协调和引导90天入职培训来帮助新员工熟悉酒店的文化。 b. Assist department / section heads to carry out departmental orientation. 协助部门/分部门经理开展部门内的入职培训。 c. Coordinate the reunion follow-up event within the first 30 days. 在员工入职后的30天内，协调他们重聚和强化学习的跟进。 3. Co-ordinate and administer Associate Recognition activities 协调和管理员工认可 a. Champion the coordination of Associate and Manager of the quarter / year to ensure the nomination and selection process is fair and transparent. 协调评选季度/年度优选员工和经理，确保报名和评选的过程公平和透明。 b. Recommend and propose periodic associate recognition activities and assist in the preparation. 推荐和计划定期的认可和表彰员工的活动并协助准备。 c. Be in charge of all the coordination and communication work of the associate recognition related matters. 负责与员工认可相关的所有协调和沟通事宜。 4. Management of training resources 管理培训资源 a. Make frequent inventory checks to the library items and suggest to Human Resources Manager for new purchase in order to keep the training resources current and up-to-date. 对培训图书管进行经常的库存目录检查，并建议人力资源经理采购新物品以保持培训资源的更新。 b. Recommend purchase of books, periodicals, training manuals, self-paced development manuals, etc. 推荐采购书籍、期刊、培训手册、自学指南等。 c. Direct the Human Resources associates in the loaning and lending of training centre resources. 指导人力资源部员工有关借出培训中心资源的事宜。 5. Administer the training records 管理培训记录 a. Update and post training calendar in a timely fashion on HRMIS. 及时地在人事系统中更新和发布培训月历。 b. Coordinate associate enrolment to training programs. 协调员工招募至培训项目。 c. Ensure all training records are current and accurate. 确保所有的培训记录最新和准确。 d. Spot check and follow up with operations department to ensure all 15 minutes training calendar records are kept systematically. 抽查和跟进运作部门以确保所有的15分钟培训月历被系统地保存起来。 e. Direct the Human Resources associates in producing necessary training reports. 指导人力资源部员工完成必要的培训报告。 f. Be in charge of all the coordination and communication work of the training related matters. 负责培训相关的所有协调和沟通事宜。 6. Enhance healthy Associate/Management relationships 加强健康的员工/管理层关系 a. Responsible for developing staff morals through working together with the Human Resources Manager in organizing periodic sports and recreational activities. 通过与人力资源经理一起组织定期的体育和娱乐活动来提升员工的士气。 b. Reply associates comments and concerns to Human Resources Manager with proposal on possible improvements. 以有助改进的建议将员工的意见和关心的问题回复给人力资源经理。 c. Keep associates informed on Training related updates and initiatives. 时时告知员工人力资源部的相关更新信息和最新动向。 7. Management of Student Trainees 实习生管理 a. Liaise with hotel schools / vocational institutes in regard to student trainee programs. 联系酒店管理学院/职业学校有关实习生培训方案。 b. Schedule with department heads concerned regarding Hotel trainee program. 与相关的部门经理确定有关酒店实习生方案的时间安排。 c. Communicate to concerned department heads of trainee progress throughout training period. 在培训期间与相关的部门经理沟通实习生的各项进展。 d. Provide assistance to the trainees throughout the training period. 在培训期间向实习生提供帮助。 e. Complete trainee’s record during and at the end of the training period. 在培训期间和结束时完成实习生的实习记录。 f. Maintain contact with local and overseas academic institutions and vocational schools. 保持与当地及海外的学院及职业学校的联系。 g. Conduct hotel tour for school visits. 为学校的访问提供酒店参观。 8. Prepare periodic reports 准备定期的报告 a. Be responsible for the relevant training reports and assist Training Manager with producing end of period Training reports. 负责完成相关培训报告，协助培训经理完成阶段末培训报告。