【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Food & Beverage, under the general guidance and supervision of the Director of Operations and within limits of established Hilton hotel policies and procedure, and the Food & Beverage Manual, he / she will be fully responsible to establish all operation procedures. This role will take the necessary actions to guide managers in all activities and staff of the concerned department, establishing and maintaining the highest level of quality, training, motivation, etc., according to established guidelines. What will I be doing? As the Director of Food & Beverage, you will be responsible for performing the following tasks to the highest standards: • Determine operational policies and standards on all Food & Beverage matters at hotel level. • Establish standards of Food & Beverage sales, trends and inventories. • Recommend changes or innovations in policies, procedures and equipment. • Confer with the Management on reports, forecast budgets, policies and future planning. • Review price, sources of supply, Food & Beverage sales, trends and inventories. • Ensure top quality food and service to have complete guest satisfaction. • Inform the Management on sales, submit monthly financial statements and comments on the operation. • Ensure that goals are achieved as outlined in the profit budget. • Ensure that maximum departmental profit is achieved. • Ensure that the department operates within the budget. • Ensure that all licenses for the entire department is approved and available. • Oversee all supplies and services engaged by the department. • Meet purveyors to learn of new products or methods. • Ensure that training programs are available. • Ensure that all employees are trained to Hilton international standards. • Review departmental programs to ensure development of future departmental heads. • Review regular career paths with the General Manager and Director of Operations. • Ensure that the staff is highly disciplined, motivated, friendly and well mannered. • Ensure awareness of trends, practices and equipment in food and beverage preparation and service. • Aware of what the competition is doing the make sure price comparisons are up to date at all times. • Maintain the highest standard of personal professional image, conduct, knowledge and skills related to your job responsibilities. • Establish and maintain effective employee relations at all times. • Maintain professional business confidentiality. • Participate in or execute any other tasks that may be assigned by the Management within the scope of the company’s business. • Perform any other duties as assigned by the General Manager / Director of Operations • Ensure that Food & Beverage mission is established and instilled in all team members. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 What are we looking for? A Director of Food & Beverage serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • 5-8 years as Head of Food & Beverage in a 4 / 5-star category hotel or individual restaurants with high standards. • Good command in English, both verbal and written to meet business needs. • Working knowledge of mathematics. • Familiar with computer systems. • Relevant knowledge of food and beverage. • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. • Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills. • Strong leadership, people management and training skills. • Guest oriented and able to confidently build and exceed service standards. • Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. • Strong interpersonal skills and attention to details. • Key strengths (under the 9 competencies) in people management communication and planning. • Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction. • Considerable skill in math and algebraic equations using percentages. • Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect. • Able to work under pressure and deal with stressful situations during busy periods. • Able to walk, stand, and /or bend continuously to perform essential job functions. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

1.You will be responsible to the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.   2.Bar Manager is responsible in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times 3.Ideally with a relevant degree or diploma in Hospitality or Tourism management.   4.Minimum 5-8 years work experience hotel operations.   5.Good problem solving, administrative and interpersonal skills are a must.

岗位职责 1.协助酒吧经理确立酒吧的经营管理方针、发展方向、组织机构和完善酒吧的长远规划及年度经营计划。 2.协助酒吧经理对各部门主要管理人员进行考核、评估，提出任免中级管理人员的建议。 3.督促分管部门根据酒吧年度经营、管理计划分解，形成部门工作任务。 4.加强绩效考核，提高服务质量，控制成本，防止浪费。 5.加强方法论培训，提升员工的思想境界和管理、服务水平。 6.深入分管业务部门，检查各项工作情况。协助总经理协调酒吧各部门之间的关系。 7.开展调查研究，分析酒吧经营管理情况，随时收集同行业和市场信息，为总经理的决策当好参谋助手。 8.协助总经理接待重要贵宾，建立良好的公共关系。 9.广泛听取和收集宾客的意见，处理投诉，不断改进工作。 10.协助总经理，搞好酒吧民主管理，不断改善员工工作条件，抓好企业文化和精神文明建设。 11.完成总经理交办的其他任务。 岗位要求 1.至少5年以上酒吧工作经验 2.熟悉酒吧行业，具有较强营销能力； 3.具有较强感染能力，能够协调各部门工作； 4.具有较强交际能力，能够与各政府职能部门做好外联工作； 5.逻辑思维清晰，语言表达能力强。

MAIN MISSIONS: -He/she is responsible for budgets of the bar (sales, PMH, HR, energy, consumables) and manages the sales and the bar margins, notably by respecting the partnership agreements. -He/she optimizes the quality of the service, the application the hygiene and the safety procedures and the training of his/her team -He insures the delivery of the services integrating the animation of the village ORGANIZE THE BAR -Adapt the organization (production, distribution, storage) in function of infrastructures and existing equipments, theme and animation program -Establish the technical index cards (cocktails, snacks, glass type, hygiene,) and assure the follow-up -Determine product needs respecting for the ordering schedule -Control the rotation of day stocks taking into account hygiene standards and economical constraint -Apply the F&B agreements partnership according to sector  -Organize the workload of the bar team -Optimize the use of the given material MANAGE THE BAR -Create the conditions (organization, product selection, development) to reach and deliver the bar objectives in the respect with the Quali-Signs -Propose and establish actions to develop the sales and improve margins with the cooperation of the F&B manager or Hotel Services Manager -Identify and argue equipment requirements (PMH, Cleaning products) -Participate in the elaboration of the conditions of contract of the special events -Optimize the pricing, engage promotional actions, strengthen the display   ENFORCE THE APPLICATION OF THE SERVICES FOLLOWING THE DEFINED STANDARDS -Apply the procedures and the standards ("Quali-Signs" "Pro-Signs") -Control the application of Quali-Signs and Pro-Signs in bars - Engage corrective actions to be in line with Quali-Signs and Pro-Signs -Participate with the F&B Manager or Hotel Services Manager in the selection of the local goods (not referenced) -Give an opinion on the quality of the delivered goods -Be present at the key moments of the service to coordinate the teams and be the interlocutor of the GMs -Conceive with the coordinator of animation the “Mise en avant” of the services according to the themes and to the events -Report in the RRB or Responsible Hotelkeeper if necessary  ENFORCE THE APPLICATION OF THE STANDARDS OF HYGIENE AND SAFETY -Apply the HACCP method and the safety regulations - Control the application of the method HACCP and the safety regulations in bars -Engage corrective actions to be in line with the HACCP method and the safety regulations by monthly self-checks -Organize and inspect the cleaning of premises, equipments and materials -Watch the maintenance of premises and equipments -Report in the RRB or Responsible Hotelkeeper if necessary  MANAGE ITS BAR TEAM -Train GO / GE -Evaluate GO / GE on the objectives fixed with them -Reveal in his(her) team the GOs and GEs with potential ( key GO) -Elaborate the hourly schedules of the team, identify needs, establish and follow the punctuality/presence (within the framework of the regulation of the country) - Warn the F&B Manager or HSM if any noticed grave facts -Animate and motivate its team

1. 负责大堂吧及酒吧的日常经营 2.建立、健全大堂吧及酒吧的各项管理制度和工作规范 3.为大堂吧及酒吧的运作提出合理化建议 4. 组织完成大堂吧及酒吧各项经营计划 5. 检查运营情况，督导、落实各项规章制度和工作规范，发现问题及时予以解决。 6.督促员工做好会所所有设施设备的日常保养 7.审核各种物品的申领，并控制成本。 8. 实施培训，提高员工自身素质和工作技能；及时处理客诉、了解客人对酒吧的建议，不断改进服务。 9.完成领导交办的各项工作 10.制定大堂吧及酒吧的经营策略，市场策略及营销方案。挖掘新的经济增长点，提升酒吧市场占有率

Responsible for the assisting in the management of all aspects of the Restaurant’s functions, in accordance with restaurants’ standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff. 特色餐厅餐厅副经理是对餐厅的各方面都要负责的管理者，根据酒店的标准，餐厅经理要懂得运用服务和管理哲学去指挥和领导员工。

Responsible formanaging daily operation inorder tomeet and exceed customer needs and business requirements; whilst ensuring adherence to service standards andoperating procedures. 负责管理每天的日常运作，以满足并超越客户和业务需求，并同时检视服务标准和经营程序。 Manage daily operations and supervise deliveryto ensureconsistently deliveryof qualitylifestyle experienceto our guests. 管理日常作业，监督服务流程，提供客人一致性高品质的享受及WOW般的体验。 Participate in the selection of Talent. 制定和建立与酒店目标一致的团队。

协助餐厅经理管理日常运营，确保提供高质量的顾客服务，维护餐厅的声誉和盈利能力。 Assist the Restaurant Manager in overseeing daily operations, ensuring high-quality customer service, and maintaining the restaurant 's reputation and profitability.

1.  Maintain complete knowledge of: 必须掌握以下信息 a)  All Liquor brands, beers and non-alcoholic selections available in The Flair. 认知餐厅可提供的所有的酒精饮料，啤酒和非酒精饮料的牌子。 b)  The particular characteristics and description of every wine/champagne by the glass and major wine on the wine list. 酒水单上每种葡萄酒/香槟的具体特点和描述。 c)  Designated glassware and garnishes for drinks 饮料指定的杯子和装饰。 d)  All menu items, preparation method/time, ingredients, sauces, portion size, garnishes, Presentation and prices 菜单的所有内容，烹调方式，成份，酱汁，分量，装饰，摆放和价格。 e)  Daily menu specials and items out of stock. 每天的推介菜和沽清物品。 f)   Dining room layout, table/ seat/ station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code 餐厅的整体摆设桌子/座位/边台数，正确的桌面摆台，房间的可容纳量，运营时间，价格范围和着装要求 g)  Micros and manual system procedures.  Micros系统操作程序 h)  Daily house count, arrivals/ departures, VIPs  每日住房率，入住/离店，贵宾 i)   Schedule in house group activities, locations and times 记录在店客人的日常行程表，如地点和时间等。 j)   Correct maintenance and use of equipment 正确的保养和运用各类设备。 k)   All department policies/ service procedures. 所有分部门的政策/服务程序。 2. Maintain complete knowledge and strictly abide to local liquor laws, particularly those prohibiting service to minors intoxicated persons and drunk driving. 完全了解本地的酒水管理制度并严格遵守，特别是严禁对未成年人贩卖酒精饮品。 3. Establish par levels for supplies, liquor, beer, wine and equipment. Complete requisitions to replenish shortages or additional items needs for the anticipated business. 建立易耗品，酒精饮料的平均存放量。完成对库房的补货或对增加物品的采购。 4. Requisition linens required for business and assign staff to transport such to the restaurant. 能够进行布草的存取，并分配员工运送到餐厅。

 1、2年以上同岗位相关工作经验；   2、了解酒水相关知识；  3、熟悉高端酒吧运营管理和服务标准及工作流程；  4、有较高的处理突发事件的应变能力及对客沟通能力；  5、热爱服务工作，工作踏实、认真，有较强的事业心和责任感。

岗位职责 1. 在整个工作过程中，始终保持高度的客户服务意识； 2. 确保所有服务都符合标准； 3. 确保所有区域与开始用餐时一样整洁； 4. 在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及预算； 5. 控制每个人员的分配，以确保顾客的期望得到满足而达到预期的人员成本； 6. 协助酒吧副经理进行就职培训，及在职培训； 7. 通过体现自身的专业素质，为酒吧的其他员工树立良好榜样； 8. 确保每个班次的回顾，交接班及例会的召开； 9. 完成上级交办的其他工作。 任职要求 1. 高中及以上学历，二至四年在四/五星级酒店的相关管理经验； 2. 具有较强的团队精神； 3. 具有较强的人际交往能力； 4. 具有一定领导技能及培训技巧。

1.形象气质良好，了解酒水相关知识； 2.熟悉高端酒吧运营管理和服务标准及工作流程； 3.有较高的处理突发事件的应变能力及对客沟通能力； 4.热爱服务工作，工作踏实、认真，有较强的事业心和责任感。

Responsible forassisting Manager and Assistant Manager inthe supervision of restaurant daily operations in orderto meet andexceed customer needs andbusiness requirements, while ensuring adherence toservice standards and operating procedures. 负责协助经理及副经理监督餐厅日常作息， 以满足并超越客户及业务需求，并同时确保标准的服务流程。 Supervise and inspect restaurantopening and close duties. 监督、检查餐厅开放和关闭工作。 Provide coachingand conducttraining for all reportingTalent to ensure that service standardsare followed. 训练新人、辅导培训以确保高水准的服务品质。 Take ordersfor and serve all food and beverage requestsusing suggestiveselling techniques. 提供高品质的餐饮服务，有效运用建议销售促进收益。 Demonstration Whatever/Whenever attitudewhen respondingto guest request. 以顾客至上的宗旨服务。

岗位职责： 1. 负责开餐前的准备工作，布置餐厅和餐桌、摆台及补充各种物品。 2. 迎接问候宾客，并将其领入座位并协助领班或餐厅经理对客订座，并合理分配。 3. 熟知酒水、菜单、食品配方及其它方面的知识，以向宾客推荐各种食品及饮料。 4. 依照餐厅制定的标准程序和方法为宾客提供优质的酒水服务，负责回答客人的问询和推荐。 5. 向宾客提供符合瑞吉标准的奢华服务。 岗位要求： 1.一定的酒水知识。 2.中专毕业或具有同等以上学历，经过餐饮服务培训，有一定的日常英语会话能力。 3.工作主动、热情、认真，责任心较强。

岗位职责 1、负责酒吧的日常服务管理工作，确保员工为客人满意的服务。 2、负责制定酒吧工作计划，并有效组织实施。 3、与餐饮部其他部门的有效协调和沟通，使工作顺利进行。 4、与客人建立良好的公共关系，并及时处理发生在部门的各类投诉、意外和突发事件。 5、关注市场，积极参与部门经营推广方案的讨论，并提出对经营有建设性的建议。 6、参与部门营运现场的操作、检查、监督，并及时予以工作指导。 岗位要求 1、同岗位工作经验2年以上。 2、工作认真负责，并有一定的管理水平和经营理念。 3、懂各种酒水知识

露台酒吧领班负责为顾客提供优质的酒水和服务，确保顾客在露台酒吧享受愉快的体验。 La Terrazza Captain are responsible for providing excellent beverage service to customers, ensuring a pleasant experience in the La Terrazza .

1、按时做好营业前的各项准备工作，并按要求设酒水服务台 2、了解和掌握酒水知识，根据鸡尾酒菜单调制经典的鸡尾酒，所有制作饮品    循餐厅标准鸡尾酒配方 3、掌握咖啡，茶等饮料操作和知识 4、遵循吧台的出品标准和工作流程 5、营运过程中确保饮品服务顺畅 6、熟知并且遵循餐厅卫生安全条例 7、负责吧台机械设备的清理和保养 8、负责店内日常酒水盘点工作，核对酒水数量，准确下单

SUMMARY摘要:               To assist the Assistant Outlet Manager in organizing and supervising the restaurant operation. He will actively involve in promoting good relations with guests and staff members. 协助餐厅经理组织监督餐厅运营。主动与客人和员工建立良好的关系。 SPECIFIC JOB KNOWLEDGE, SKILL ANDABILITY 专业知识及工作技能、技巧要求:                      ·        Excellent command of spoken English. 优秀的英语口语能力。 ·        Be knowledgeable of food& beverage service 具备食品酒水知识。 ·        To exercise customer relations skills with guests 客户关系技能。 ·        Leadership skills 领导力。 REQUIRED QUALIFICATIONS 必要的资历要求:   ·        Male or Female 男女不限 ·        Holding similar position in a well-established hotel for at least 2 years. 至少2年高星级酒店同类职位工作经验。 ·        Well groomed and presentable 良好的仪容仪表。

Mandarin Oriental Pudong, Shanghai is looking for a Bar and Lounge Captain to join our Food and Beverage Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resort sand residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the Banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.   About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food and Beverage Service Department, The Bar and Lounge Captain reports to the Bar and Lounge Manager. As Bar and Lounge Captain you will be responsible for the following duties: The Bar and Lounge Captain will ensure the highest level of guest satisfaction through the accurate and timely recording and serving of all guest orders.  The incumbent should be able to anticipate guest needs and address them accordingly in order to provide guests with a delightful experience as well as work in accordance with the service standards set forth by the management team. As Bar and Lounge Captain, we expect from you:  Have a minimum of 2 years' experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Have an in-depth knowledge of food and preparation Have excellent communication and organization skills Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Professional appearance and demeanor at all times Reading, writing and oral proficiency in the English and local language Have the ability to handle guest requests in a detailed manner Be able to consistently delight and satisfy our guest Have the ability to handle multiple tasks at one time Be able to relate to all levels of guests and management Have a good knowledge of wine and beverages Work in a safe, prudent and organized manner   Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus. Delicious work buffet meals & various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans.Are you? 上海浦东文华东方酒店正在寻找酒吧领班加入我们的餐饮服务团队。 您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。 文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。 上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。 关于工作 工作地点位于上海浦东文华东方酒店，在餐饮服务部，酒吧领班向酒吧经理汇报。 作为酒吧领班，您将负责以下职责： 酒吧领班需要在所有客人点单上，通过正确和及时的记录和服务确保客人的最高满意度。在职者必须能够满足客人的需求并让他们知晓，以管理团队设立的服务标准为基准，提供给客人一份难忘的经历。 作为酒吧领班，我们对您的期望： 至少有2年奢华酒店经验 有能力细心的处理客人的要求 具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识 在任何时候保持职业精神和风度 当地语言和英语阅读，书写，口语流利 能够让我们的客人感到一贯的喜悦满意 有良好的沟通和组织能力技巧 有能力在同一时间处理多种任务 有能力使所有层次的客人和管理层相处融洽 对酒水饮料有深刻了解 对食物和准备方面有深厚的知识 必须在安全，谨慎，有组织的方式下工作 愿意在弹性时间和假期期间工作 对食品和烹饪有着浓厚的兴趣 出色的沟通技巧 有能力处理多项工作和任务 乐意为客人提供优质的服务 必须拥有良好的中英文口语读写能力 拥有基本酒店营运知识 我们对您的承诺 学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。 MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。 健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。 有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。 丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。 支持集团全球范围内的人才内部调转计划。 我们是粉丝。您呢？

岗位职责 1、确保服从酒店品牌的方针政策，程序以及品牌标准 2、根据员工的个人质素做出相应的培训计划，完成并考核。 3、依据不足之处制订和实施行动计划在影响到客户服务之前 4、协助下级员工遵守已建立的程序和方针政策 5、确保每个时段的餐桌摆放都是正确的 6、确保边台在任何时候都保持干净整洁的状态 7、和厨房员工保持良好的关系和有效的沟通 8、帮助准备培训计划 9、协助餐厅经理做培训 10、带领下属创造一个好的工作氛围 11、注意个人形象的展示和恪守时间标准 12、热情迎接客人，适当的处理客人的意见和问题，并促进销售，以达到预期的收益效果 13、正确介绍菜单，适当的时候为客人提供好的建议,为客人服务食品和酒水 14、与客人保持良好的关系，提供人性化得服务 15、根据库存量安排采购单、 16、准备每周的班次表 17、在餐厅经理不在的情况下做好交接 18、在必要的情况下根据部门经理的要求完成其他工作,在菜单和其他部门促销活动计划时提供好的建议 19、执行培训计划，合理安排时间 20、掌握相关的食品，酒水以及服务知识 21、灵活运用与客人相处的技巧 22、具备管理能力的质素 岗位要求 1、掌握所有食品及饮料业务和现代管理原则方面的经验 2、在餐饮运营方面有1年的经验 3、在相关的岗位至少有1年的工作经验 4、具备良好的运营和行政管理技能 5、具备自我激励的能力 6、具备与各级团队成员的沟通能力，监督和激励员工 7、良好的英文书写和口语能力

岗位职责： 1. 负责开餐前的准备工作，布置餐厅和餐桌、摆台及补充各种物品。 2. 迎接问候宾客，并将其领入座位并协助领班或餐厅经理对客订座，并合理分配。 3. 熟知酒水、菜单、食品配方及其它方面的知识，以向宾客推荐各种食品及饮料。 4. 依照餐厅制定的标准程序和方法为宾客提供优质的酒水服务，负责回答客人的问询和推荐。 5. 向宾客提供符合瑞吉标准的奢华服务。 岗位要求： 1.一定的酒水知识。 2.中专毕业或具有同等以上学历，经过餐饮服务培训，有一定的日常英语会话能力。 3.工作主动、热情、认真，责任心较强。

确保贯彻执行所有凯悦温情和餐饮经典20条的标准。 对于客户调查结果做出回应并落实相应的改善措施。 以支持和灵活的态度与其他餐厅经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。 监督部门的服务和餐饮出品标准。 与咖啡厅经理共同对餐饮营运进行频繁而全面的检查。 经常去证实餐饮准备中仅可用新鲜的产品。 帮助行政总厨/行政副总厨提出富有创意的建议和想法。 在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下作出反馈。 实施对所有运营设备和营业用品的月度盘点。 监督所有酒水库存, 根据生意量调整最低存货标准。 针对每日营运和与厨房密切沟通及酒水质量控制。 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。

确保贯彻执行所有凯悦温情和餐饮经典20条的标准。 对于客户调查结果做出回应并落实相应的改善措施。 以支持和灵活的态度与其他餐厅经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。 监督部门的服务和餐饮出品标准。 与咖啡厅经理共同对餐饮营运进行频繁而全面的检查。 经常去证实餐饮准备中仅可用新鲜的产品。 帮助行政总厨/行政副总厨提出富有创意的建议和想法。 在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下作出反馈。 实施对所有运营设备和营业用品的月度盘点。 监督所有酒水库存, 根据生意量调整最低存货标准。 针对每日营运和与厨房密切沟通及酒水质量控制。 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。

熟悉酒店餐饮的产品知识和服务特点，积极向目标客户促销餐饮产品以及相关会员/权益卡和季节性产品。 Maintains a detailed knowledge of Food & Beverage products and services. Proactively promote the Food & Beverage products, member/benefit card and seasonal products to clients. 确保遵循品牌承诺并始终提供优异的对客服务。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 在适当的时候为其他部门的内部客人提供优质服务。 Provides excellent service to internal customers in other departments as appropriate. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 与客人和同事保持基于良好工作关系的互动接触。 Maintains positive guest and colleague interactions with good working relationships. 与客人建立并保持良好的客户关系。 Establishes a rapport with guests maintaining good customer relationships. 确保餐饮部员工提供热情、高品质的服务以满足客人需求。 One should ensure our associates (service) are always reachable while it is needed by customers and show passion to provide our authentic service.