Serve guest needsby providing exceptional knowledge of beverage menu items as well as beinginformed of all services provided in the hotel. 通过提供酒水菜单项的特殊知识，以及了解酒店提供的所有服务来满足客人的需要。 Responsible for serving food and beverage to our guests in their assigned section. 负责为客人提供食品和饮料。

1.无论何时尽可能地使用当地新鲜产品，通过对有限菜单的频繁更换，确保总能为客人提供花样繁多的菜肴。 2.与餐厅经理共同规划（或参与规划）菜单及食材余料与剩食的利用方案，统筹考量客流量预测、市场环境、菜品受欢迎程度及菜单更新频率等因素。 3.回顾菜单，分析烹饪配方，确定选材，进行人员分配，计算管理费用的成本及菜式定价。 4.指导食物配置来控制成本。 5.根据市场导向的价格及产品，引进及尝试市场中出现的新产品。 6.需全面掌握指定工作区域的所有职责与操作标准，具备监督、纠正及示范的能力。请注意，主任务清单会根据行业趋势、宾客期望及运营理念的变化定期更新修订。 7.按酒店服务标准，为客人提供一贯的高质量食物出品，随时提供礼貌、专业、高效及灵活的服务。 8.确保厨房前区和后区干净整齐。 9.联系安排餐务部员工和厨师，严格执行既定的清洁计划。 10.协调所有维修保养工作，并下达维修保养工单，以确保厨房及厨房设备得到妥善维护。 11.建立并严格执行所有营运设备，用品及物品库存制度，确保所有厨房设施完备。 12.按照厨房排班表履行厨房值班经理的工作职责。 13.监督烹饪及员工工作，协调他们的工作任务，确保经济省时的出品。 14.观察食物准备和烹饪的方法，食物的尺寸规格，及食物的装饰，确保食物按照规定的标准准备。 15.装盘前对熟食进行品控测试。 16.确保准备所有部门营运手册，并进行年度更新。 17.保管部门日志， 和行政总厨一起跟进每日邮件。 18.负责编制餐厅每周排班表与工作计划，确保人员配置足以应对相应业务量。 19.保管部门信息布告板。 20.及时提交所有客人、员工的事故报告。 21.协助和展开提高员工技巧和知识的培训活动。 22.确保员工充分理解并遵守酒店的政策。 23.进行年度绩效考核，给予真实、适当的评估。

岗位职责: 1. 负责酒店餐饮部的日常运营管理 2. 确保餐饮服务质量，满足客户需求 3. 监督并提升团队绩效，保证服务效率 任职要求: 1. 具备出色的沟通能力和团队协作精神 2. 能够有效管理资源，确保运营顺畅 3. 对工作有持续改进的热情，追求卓越

【岗位职责】 1、各类冷热菜品的烹调制作,根据卫生标准严格操作安全生产,保证食品的质量。 2、严格遵守每个工作流程,妥善保管各种食品原材料,合理用料，降低消耗成本。 3、负责对专用工具、砧板、容器等消毒工作,同时也要保持冰柜、烤箱等清洁卫生。 4、检查每日餐后的原料消耗,及时申购、补充。 5、配合食品检验部抽查菜品及留样品种并进行化验，确保宾客食品的绝对安全。 6、完成厨师长交办的工作。 【岗位要求】 1、为人正直，有责任心。 2、有3年厨房做菜工作经验 3、身体健康，能吃苦耐劳。

MAJOR RESPONSIBILITIES 責任概要 : Asst. Manager is response to the training and implementation of all department regulation, rule, procedure and policy. Monitor and evaluate the performance of the implementation, and make any correcting and rectifying suggestions. Assist Loss Prevention Officer to ensure the safety of guest and associate and their property. Participate in investigation and report in accident & incident if necessary. In the absence of manager, Asst. Manager may take the entire responsibility, attend daily Executive Meeting, response to any emergency and make decision, etc. 副经理负责所有部门规章制度和操作程序的培训和执行。监管和评估执行的效果，并提供改进建议。协助安全主管确保酒店客人员工生命财产的安全。并参与到事件事故的调查中。 经理不在时，副经理负责全部门的管理，参加每天的行政会议，处理紧急事件等。 SPECIFIC DUTIES 工作任務 : 1. Security Operation安全操作  Integrate corporate policies, procedure, guidelines, regulation and directives into the regulation of department. The safety and security of human lives and hotel’s assets are the essential requirement.  将企业政策、程序、方针、规定和指导方向融入到部门规定中。人身安全和酒店财产安全是基本要求。  Monitor the working performance of Loss Prevention personnel; ensure there are compatible to their duties. Give advice to improve their performance if appropriate.  监督安全部人员的工作绩效，确保他们胜任他们的岗位。帮助他们提高工作业绩。  Assist manager to prepare department budget.  协助经理进行部门预算筹划。  Prepare and appraisal duty responsibility for each position and duty in order to ensure smooth operations of day-to-day security activities and functions.  明确各岗位的职责要求，确保每天的安全工作正常运转。  Assist to deal with problems relating to the safety and security of human lives and assets.  协助处理与人身财产安全有关的问题。  Directs and co-ordinates all activities in the Loss Prevention department.  指挥和协调部门内部活动  Organizes systematic supervision and patrolling activities by all Loss Prevention Personnel within and around the hotel premises including storage and blind areas.  组织系统化的针对酒店及周边区域（包括仓库和限制区域）的监督和巡逻。  Review and implement plans and programs for the hotel in all aspects of security management.  审核和实施酒店关于安全管理方面的程序。  Recommends on safety requirements and be proactive and resourceful in the anticipation of changes in human and social needs pertaining to security in the hotel.  提供安全需求建议，积极了解人员和社会上的变化对酒店安全工作的影响。  Inspect on security systems and equipment regularly. Ensure that all statutory obligations in relation to security are met.  审核和提高安全系统和设备。确保符合所有的书面规定。  Assist in the recruitment, training, coaching, counseling, evaluating performance and administration of all loss Prevention personnel.  负责安全部人员的雇佣、培训、指导、咨询、绩效评估和行政管理。  Liaise with Police, Fire Department, National Security Bureau and all relevant local authorities, and co-ordinate any inquiries from them.  和警方、消防局、安全局和其他政府机构保持良好的合作关系，配合他们进行调查。  Conduct checks and be accountable for key inventory/management.  负责钥匙存放、管理和检查  Conduct checks and record of all hotel walkie-talkies regularly. Handle report to Loss Prevention Manager.  定期检查并记录所有酒店的对讲机。将报告递交安全经理。  Assist the Human Resources Department in conducting security checks on associates and their lockers.  协助人事部对员工和他们的更衣箱进行检查。  Suggest and implement proper measure to eliminate potential hazards.  采取措施减少潜在威胁。  Participate in monthly fire drill with Fire Control Supervisor.  参与到每月的消防演习中。  Any other duties as may be assigned from time to time  有时会安排其他职责。 2. Emergency Response紧急应对  In the event of emergency, instruct Loss Prevention Personnel to perform their duties as the request of manager.  紧急情况下，指示安全部人员按经理要求履行他们的职责。  Coordinate with FO, ENG, HSKP, other department heads and Crisis Management Team to prepare rescue, evacuation, and recovery activities.  和前厅、工程、客房及其他相关部门和危急管理小组一起协调准备营救、疏散和恢复的行动。  Provide appropriate suggestion on emergent response and recovery.  提供适当的紧急应对和恢复的建议。  In the event of absence of Loss Prevention Manager, Asst. Manager should take the entire responsibility and make decision in emergency.  在安全经理不在时，副经理负责所有紧急情况的处理决策。 3. Care of Equipment设备维护  Oversee maintenance and handling of equipment used.  监督设备的维护和使用。  Inspect property equipments that meet the requirement of security & safety procedure & policy; suggest appropriate improvement to concerned department if necessary.  所有酒店设备符合安全要求，并提供改进意见。 4. Training And Employees Activities培训和员工活动  Assist manager to improve the understanding of security & safety among all associates.  协助经理提高所有员工对安全工作的了解。  Take follow-up training for each department.  为各部门准备安全复训。  Participate actively in company initiated employee activities.  积极参与公司组织的员工活动。 5. Grooming And Hygiene仪容和卫生  Adhere to the specified hygiene and personal appearance standards of the hotel.  遵守酒店关于卫生和员工仪容仪表的要求。  Make sure all Loss Prevention Personnel was clear and obey these standards.  督促安全部人员了解和遵守酒店的标准。 6. Attendance出勤  Adhere to the set procedures for attendance and time keeping.  遵守出勤和考勤制度。  All changes on shift, i.e. annual leave, change leave, no pay leave, etc. should be approved by Loss Prevention (Asst.) Manager.  所有的排班变化，包括年假、调修、事假等要由安全部（副）经理同意。 7. Company Policies And Procedures公司政策和程序  Adhere to the provisions outlined in the Employee’s Handbook Disciplinary Code and Rules and Regulations. Ensure all department personnel understand and follow these rules & regulation.  遵守员工手册内的列出的规章制度。 8. Environmental Awareness环境保护  Reduce waste to supplies and materials by reusing or selling.  循环利用或出售耗材以减少浪费。  Recycle, when possible.  尽可能的回收废弃物品  Conserve water and energy by adhering to environmental / energy conservation checklist appropriate for her area.  根据环保节能的要求节约使用周边区域的水和能源。 9. Guiding Principles指导原则  Practice the guiding principles in day to day interactions.  将以上要求应用到日常的工作中。

作为宴会销售协调员，您将应以最高标准完成以下任务: ·        接听处理来电。 ·        处理内部或外部相应信件分给宴会销售经理。 ·        负责协助经理打印，整理档案存档和跟进系统，协议书，下宴会通知单，团队介绍，感谢信事件摘要等。 ·        了解知道活动详情账目。 ·        协助宴会销售经理和其它部门的信息，例如：联络宴会运作部门拿宴会和设备，厨师特别菜单等。 ·        按照经理指示保持良好的客户服务。 ·        处理所有电话查询及传真查询并提供初步建议。 ·        处理客人的需求提供相关资料，协调相关部门以协助完成客人的要求。 ·        更新团队图表，准备相应报告。 ·        在需要的情况下带客人做酒店参观介绍。  ·        在会议结束后负责发送意见调查表及感谢信。 ·        协助宴会销售经理和总监处理临时指派的活动项目。 ·        对客人和同事保持高标准专业水平，道德和态度。 ·        掌握饭店食品安全卫生控制标准及程序，处理食品卫生投诉 （例如食品中毒）。 ·        酒店服务行业是一个24小时不间断营运的行业。必须确保随时提供热情周到的服务。 ·        完成任何其他合理的职责和被指派的职责。 作为销售协调员，您将应以最高标准完成以下任务: •      按时完成希尔顿大学相关课程学习，并确保通过测试。 •      确保部门文件的跟进和系统 一致。 •      保证所有发出的合同在24小时内回复,并且适当地放在文件夹里。 •       处理协调销售部员工的活动及其他部门和销售部的关系。 •       为销售经理制定并发出报价或合同给旅行社或客户。 •       更新和维持邮寄名单，处理直接收到的实物邮件。 •       协调管理部门内所有其他活动。 •       确保所有销售资料和宣传手册的存货充足。 •      内部沟通——部门会议；与其他部门的合作；员工的关系。 •      保持职业特性的最高水准，对所有住店客人、内部同事的态度要虔诚, •      积极履行销售总监分配工作和任务。 •      参加部门日常会议和商讨。 •      向所有销售人员传达有关于销售的相关信息。 •      提高对客人有效需求的反应。 •       团队工作—有效的增强、实施和同事间的团队合作，诚实坦率，在工作中和所有员工建立良好的关系。 •      用书面形式，传真或者电话告诉客人最近酒店的价格、团队包价、优惠推广活动。 •      运用电话，传真，合同及书面形式使酒店保持在市场上的主导地位。 •       协助销售经理及代表负责所有散客、团队以及协议客户参观酒店。 •       及时地通知客人有关酒店信息的变动。 •       完成任何其他合理的职责和被指派的职责。

The role of the Loyalty Account Manager is to build and maintain relationships with Marriott Bonvoy Elite members and guests who redeem points for stays. 忠诚客户经理的职责在于认知和建立与万豪旅享家精英级会员，积分兑换的入住等客人的情谊。 Ensure that Elite members receive high-quality and efficient service. 确保精英级会员得到高质量高效率的服务。 Oversee the Loyalty Team to ensure they consistently provide high-quality stay experiences for Elite guests, including welcoming guests, gathering guest preferences, arranging welcome gifts and managing gift costs, implementing guest satisfaction initiatives (particularly those focused on member satisfaction), and driving the implementation of Marriott Bonvoy membership policies. 负责监督忠诚客户团队持续为精英级客人提供高质量的入住体验，欢迎客人，收集客人的喜好，放置欢迎礼品及礼品的成本控制，实施宾客满意度项目（特别是对于会员满意度项目），推动万豪旅享家相关会员政策的跟进。 Conduct training for the team on Marriott Bonvoy loyalty programs. 开展团队关于万豪旅享家忠诚客户的培训。

Monitor Front Desk Team to ensure guests receive prompt, cordial attention and personal recognition 管理前台工作人员，包括排版，监督仪容仪表和行为标准，以确保酒店客人被及时、礼貌地接待并得到充分的关注和重视。 Monitor Front Desk daily operation, and particularly Guest Relations personnel, to ensure Amanjunkies, repeat guests and other VIPs receive special attention and recognition 监督前台运营，特别是宾客关系接待人员工作，确保其给予安缦痴、常客和其它贵宾得到特别的关照和礼遇。 Promote Inter-Hotel sales and in-house facilities and monitors Front Desk Marketing techniques in line with FIT marketing program 促进店内销售及推销酒店内设施，依照散客市场推广项目监督前台同事的营销推广技巧。 Job Requirement 岗位要求 Proficiency communication in English. 英语听说读写流利，办公软件运营能力强。 Minimum 2 years work experience as Front Desk Manager for luxury hotel brand. 至少2年以上奢华品牌酒店前台经理经验。了解LQA审计。 Good problem solving, team management and interpersonal skills. 优秀的解决问题能力，团队管理和沟通技巧。

Oversee and manage the overall operations of FIT and WET, focusing on maintaining operational standards and brand concepts. Responsible for human resources affairs, membership cards, performance targets, customer experience, talent development, and training. Plan, coordinate, and control key financial metrics, including business levels, average spending, and promotional activities. 监督和负责FIT和WET的整体运营， 着重于维护运营标准，品牌概念， 负责人力资源事务，会员卡和业绩目标，客户体验，英才个人发展和培训。计划，协调和控制关键财务指标，包括业务水平，平均花费和促销活动。

Project aprofessional, confident, efficient and reassuring image to hotel guest,visitors and staff alike. 为酒店的客人，访客和员工提供一个专业，自信，高效和可靠的形象。 Loss Prevention guard on duty is toobserve incoming and outgoing personnel, staffs, employees of the hotel andvendors, contractors and visitors on their hand luggage and bags. 值班防损人员应观察进出的工作人员，酒店员工，供应商，承包商和访客的手提行李和包裹。 Maintain athorough and up-to-date knowledge of Loss Prevention, Safety and FirePrevention as directed by the Loss Prevention Manager. 根据防损经理的指示，保持对安全和防火知识的全面和及时的了解。 To check periodically on generalappearance and turn-out of whole building during hours of duty. 定期检查整个建筑物的整体外观和周围情况。 Undertakepatrols and post duties as directed under supervision. 根据指示进行巡逻和执行岗位职责。 The Security Guard should at all time to maintain the utmost discipline and the high quality standard of safety towards the Hotel Guests, property and employees. 对于酒店的住客，财产以及员工，保安员应该始终保持高的纪律性以及高质量的安全标准

Responsible for managing daily operation in order to meet and exceed customer needs and business requirements; whilst ensuring adherence to service standards and operating procedures. 负责管理每天的日常运作，以满足并超越客户和业务需求，并同时检视服务标准和经营程序。 Manage daily operations and supervise delivery to ensure consistently delivery of quality lifestyle experience to our guests. 管理日常作业，监督服务流程，提供客人一致性高品质的享受及WOW般的体验。 Participate in the development, implementation and continual review of policies, procedures, practices and standards. 参与制定、实施及审查政策、程序、做法及标准。 Maintain high visibility during meal service and occupancy in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction. 维持客户用餐期间高品质服务，并确保流程顺畅促进良好的公共关系，善用纠正措施和处理客诉并取得顾客满意度。 Inspect all areas to ensure the food quality and service are according to standards and to ensure the physical facilities and equipment are well kept and that all health and safety regulations are adhered to, by verifying temperatures, observing presentation, tasting products and checking preparation methods to determine quality. 检查所有区域以确保餐饮品质服务流程、以及厨房、餐厅及其用具皆均达水准规定及检查有无破损处，并以确认温度、检视食品摆饰、品尝食品的方式来确保品质已达到健康和安全标准。 Train, develop, coach and manage the performance of direct and indirect reporting associates to ensure the efficient running of the bar in order to maximize associate satisfaction, productivity, guest satisfaction and consequently profitability. 训练、培养、及指导直接与间接部署以确保部门运作效率、员工及客户的满意度、生产率以及高获利。 Forecast covers and revenues, while controlling payroll and other relevant costs, minimizing loss and misuse in order to achieve and exceed the budgeted profitability. 管控工资和其他相关费用同时估计来客数及收益，降低损失与滥用，以达并超越预估的盈利收入。

（目前主要招聘一名早餐中餐档主管/领班） 为客人和员工高效率的提供食物，中餐为主，要按照标准食谱制作并且要符合食品卫生 。 协助副厨师长管理厨房的正常运作，保证食品的高质量 。 计划和准备执行高质量的食品和摆台在指定的区域和餐厅。 严格按照菜谱、标准和摆盘指南。 继续保持清洁和卫生依照安全和可靠的程序制定的卫生标准。 在酒店运营之中保持FSAA各方面要求。 正确操作所有的设备、器具和机器。 能够接受外场工作任务。 能够接受在厨房以外的地点完成工作。 可以被要求进行盘点工作。 所有团队成员都应知道关于住宿率，宴会，预测计划和收益。 及时的按要求准备菜单。 与管事部紧密的工作关系确保高质量的清洁和最低程度的破损率。 对于每位客人的要求要及时作出回应使客人满意。 积极的学习和不断的创新菜肴。 时刻保持以专业和积极的态度对待团队成员和上级，行为举止以酒店的规则和团队成员手册的依据，确保部门的良好运营。 协调、组织和参与和厨房有关的所有产品的制作，检查并依照零点菜单和每日菜单，季节特供菜单。时刻保持预先设置菜单的标准，份量和成本。  监督食品的质量和数量是确保最大限度的节约原材料。 监控整个食品操作并确保食品按时和正确地操作。 时刻理解、实践和促进团队合作，提高工作效率，达到使命和目标以及部门的总体标准。

岗位职责 1、掌握厨房设备的正确使用方法。 2、确保所有的菜肴符合菜谱的标准。 3、协助厨师长和副厨师长充分落实酒店的标准。 4、监督食品准备和烹制的过程防止浪费。 5、根据部门标准，清理工作台并完成收尾工作。 6、维持并严格遵守现有的卫生/健康规定和酒店要求。 岗位要求 1、具有同等酒店工作经验。 2、有一定的沟通交流能力。

MAJOR RESPONSIBILITIES 責任概要 : Asst. Manager is response to the training and implementation of all department regulation, rule, procedure and policy. Monitor and evaluate the performance of the implementation, and make any correcting and rectifying suggestions. Assist Loss Prevention Officer to ensure the safety of guest and associate and their property. Participate in investigation and report in accident & incident if necessary. In the absence of manager, Asst. Manager may take the entire responsibility, attend daily Executive Meeting, response to any emergency and make decision, etc. 副经理负责所有部门规章制度和操作程序的培训和执行。监管和评估执行的效果，并提供改进建议。协助安全主管确保酒店客人员工生命财产的安全。并参与到事件事故的调查中。 经理不在时，副经理负责全部门的管理，参加每天的行政会议，处理紧急事件等。 SPECIFIC DUTIES 工作任務 : 1. Security Operation安全操作  Integrate corporate policies, procedure, guidelines, regulation and directives into the regulation of department. The safety and security of human lives and hotel’s assets are the essential requirement.  将企业政策、程序、方针、规定和指导方向融入到部门规定中。人身安全和酒店财产安全是基本要求。  Monitor the working performance of Loss Prevention personnel; ensure there are compatible to their duties. Give advice to improve their performance if appropriate.  监督安全部人员的工作绩效，确保他们胜任他们的岗位。帮助他们提高工作业绩。  Assist manager to prepare department budget.  协助经理进行部门预算筹划。  Prepare and appraisal duty responsibility for each position and duty in order to ensure smooth operations of day-to-day security activities and functions.  明确各岗位的职责要求，确保每天的安全工作正常运转。  Assist to deal with problems relating to the safety and security of human lives and assets.  协助处理与人身财产安全有关的问题。  Directs and co-ordinates all activities in the Loss Prevention department.  指挥和协调部门内部活动  Organizes systematic supervision and patrolling activities by all Loss Prevention Personnel within and around the hotel premises including storage and blind areas.  组织系统化的针对酒店及周边区域（包括仓库和限制区域）的监督和巡逻。  Review and implement plans and programs for the hotel in all aspects of security management.  审核和实施酒店关于安全管理方面的程序。  Recommends on safety requirements and be proactive and resourceful in the anticipation of changes in human and social needs pertaining to security in the hotel.  提供安全需求建议，积极了解人员和社会上的变化对酒店安全工作的影响。  Inspect on security systems and equipment regularly. Ensure that all statutory obligations in relation to security are met.  审核和提高安全系统和设备。确保符合所有的书面规定。  Assist in the recruitment, training, coaching, counseling, evaluating performance and administration of all loss Prevention personnel.  负责安全部人员的雇佣、培训、指导、咨询、绩效评估和行政管理。  Liaise with Police, Fire Department, National Security Bureau and all relevant local authorities, and co-ordinate any inquiries from them.  和警方、消防局、安全局和其他政府机构保持良好的合作关系，配合他们进行调查。  Conduct checks and be accountable for key inventory/management.  负责钥匙存放、管理和检查  Conduct checks and record of all hotel walkie-talkies regularly. Handle report to Loss Prevention Manager.  定期检查并记录所有酒店的对讲机。将报告递交安全经理。  Assist the Human Resources Department in conducting security checks on associates and their lockers.  协助人事部对员工和他们的更衣箱进行检查。  Suggest and implement proper measure to eliminate potential hazards.  采取措施减少潜在威胁。  Participate in monthly fire drill with Fire Control Supervisor.  参与到每月的消防演习中。  Any other duties as may be assigned from time to time  有时会安排其他职责。 2. Emergency Response紧急应对  In the event of emergency, instruct Loss Prevention Personnel to perform their duties as the request of manager.  紧急情况下，指示安全部人员按经理要求履行他们的职责。  Coordinate with FO, ENG, HSKP, other department heads and Crisis Management Team to prepare rescue, evacuation, and recovery activities.  和前厅、工程、客房及其他相关部门和危急管理小组一起协调准备营救、疏散和恢复的行动。  Provide appropriate suggestion on emergent response and recovery.  提供适当的紧急应对和恢复的建议。  In the event of absence of Loss Prevention Manager, Asst. Manager should take the entire responsibility and make decision in emergency.  在安全经理不在时，副经理负责所有紧急情况的处理决策。 3. Care of Equipment设备维护  Oversee maintenance and handling of equipment used.  监督设备的维护和使用。  Inspect property equipments that meet the requirement of security & safety procedure & policy; suggest appropriate improvement to concerned department if necessary.  所有酒店设备符合安全要求，并提供改进意见。 4. Training And Employees Activities培训和员工活动  Assist manager to improve the understanding of security & safety among all associates.  协助经理提高所有员工对安全工作的了解。  Take follow-up training for each department.  为各部门准备安全复训。  Participate actively in company initiated employee activities.  积极参与公司组织的员工活动。 5. Grooming And Hygiene仪容和卫生  Adhere to the specified hygiene and personal appearance standards of the hotel.  遵守酒店关于卫生和员工仪容仪表的要求。  Make sure all Loss Prevention Personnel was clear and obey these standards.  督促安全部人员了解和遵守酒店的标准。 6. Attendance出勤  Adhere to the set procedures for attendance and time keeping.  遵守出勤和考勤制度。  All changes on shift, i.e. annual leave, change leave, no pay leave, etc. should be approved by Loss Prevention (Asst.) Manager.  所有的排班变化，包括年假、调修、事假等要由安全部（副）经理同意。 7. Company Policies And Procedures公司政策和程序  Adhere to the provisions outlined in the Employee’s Handbook Disciplinary Code and Rules and Regulations. Ensure all department personnel understand and follow these rules & regulation.  遵守员工手册内的列出的规章制度。 8. Environmental Awareness环境保护  Reduce waste to supplies and materials by reusing or selling.  循环利用或出售耗材以减少浪费。  Recycle, when possible.  尽可能的回收废弃物品  Conserve water and energy by adhering to environmental / energy conservation checklist appropriate for her area.  根据环保节能的要求节约使用周边区域的水和能源。 9. Guiding Principles指导原则  Practice the guiding principles in day to day interactions.  将以上要求应用到日常的工作中。

Job Description 岗位描述 You will be responsible to provide an excellent and consistent level of service to your customers. The Kitchen is responsible to assist with Commis prepare a consistent, high quality food product and ensure courteous, professional, efficient and flexible service that supports the outlet’s operating concept and Himalayas Hotel Shanghai's standards. 工作中你将负责提供始终如一高标准的、卓越的客户服务。需要与团队一起为客人负责提供一致的，高质量的产品并需要保障食品质量化和专业化。 Qualification 资质要求 - Minimum 1 years of kitchen working experience in a hotel or restaurant with good standards. 拥有至少1年在星级酒店或高级餐厅的厨房工作经验。 - Basic Culinary skills / good hygiene knowledge. 拥有基本烹饪技巧以及良好的卫生知识。

当班时负责所有分配楼层和客房区域的高标准清洁工作。 与前台接待密切合作确保任何时间内房态的正确。 确保在“请勿打扰”状态下客人的隐私被维护。 监督夜床服务。 负责钥匙的严格控制。 对客房的走廊和公共区域进行常规检查。 迅速向工程部汇报工程维修。 确保失物招领按照程序操作。 维持楼层布草间的干净和整洁。 监督管辖区域客房服务员的工作效率。 检查客房部员工的仪表，个人卫生和形象。 协助进行员工的培训和发展。 给予所管辖的员工以不断的建议和支持。 必要时对员工进行个别面对面指导。 通过汇总客人的意见，不断寻找机会提升对客服务。 采取合适的行动解决客人的抱怨。 保证所有报告都按时完成。 遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。 坚持酒店安全制度、紧急情况处理规定和程序。

Mandarin Oriental Pudong, Shanghai is looking for a Assistant Chief Security to join our Security team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. About the job Based at the Mandarin Oriental Pudong, Shanghai within the Security Department, The Assistant Chief Security reports to the Chief Security. As Assistant Chief Security you will be responsible for the following duties: The Assistant Security Manager provides supervision and support of all Security Officers and assists the Security Manager. He/She is responsible for the proper, efficient and profitable functioning of Security Department operation. The Assistant Security Manager must be responsive to the needs of his / her colleagues / guests and provide the required resources, support and guidance as needed to ensure excellent security. The Assistant Security Manager assists the Security Manager with the implementation and monitoring of the relevant standards of Mandarin Oriental Hotel Group FLHS&S Manual and total adherence. Required to assist the Security Manager with all FLHS&S incidents, from information gathering, report writing, recommendation to prevent a repeat occurrence and ensuring the required amendments are made to policies. Maintain a good working relationship with leaders, peers and colleagues from other departments. As Assistant Chief Security we expect from you: Physically Fit Good character Experience in Similar Scope for 8 years Conscientiousness Team Leadership Able to shift work and long overtimes Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow,continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world.The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans.Are you? 上海浦东文华东方酒店正在寻找保安副经理加入我们的安保部团队。 您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。 文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。 上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。 关于工作 工作地点位于上海浦东文华东方酒店，在安保部，保安副经理向保安经理汇报。 作为保安副经理，您将负责以下职责： 根据酒店管理层制定的前景目标，在保证客人、顾客、赞助人、承包商、游客和同事的生命及财务安全受到保障的同时，为整个公司取得最大收益提供一个安全可靠的环境。 他/她需在秉持上海浦东文华东方酒店的最高水准的同时，时刻提供客户及时周到的服务。保安员将在保安部的所有职能上辅助保安经理，并且在后者缺席的场合，履行被指派的职责。他/她将在整个酒店层面满足顾客和雇主。 协助部门总监对各自分管的工作范围进行具体落实。对部门各岗位保安员、主管进行督导 负责保安部的备用钥匙、外借钥匙、车库停车证、物品出门证、通缉协查制度、酒店出入证制作等部门日常管理工作。 每年二次(年中、年底)对保安部员工进行工作表现评估。（适当征求当班主管意见） 对保安新入职员工进行为期1个月的在岗操作培训和一般事件处置能力培训,协助保安总监对培训人员进行考核。 每月下旬对保安监控中心的电视监控设备进行一次测试检查。将测试检查结果填入各类检查表后交于保安总监。 每天检查并督促各岗位工作环境、设备环境的清洁情况并督促员工落实。 每天阅看前一天早班当值记事本，从中了解保安业务情况，发现问题及时予以纠正在夜班的当班主管及各岗位当值记事本和各类记录表。重大事情应向保安总监汇报。 协助部门总监根据应急程序进行演练。 协助部门总监制定酒店突发事件应急程序。 协调部门各班组间的人员配置。 作为保安副经理，我们对您的期望： 身体健壮 良好的品格 相关工作经验8年 认真勤恳 团队领导力 适应翻班及长时间加班 我们对您的承诺 学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。 MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。 健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。 有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。 丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。 支持集团全球范围内的人才内部调转计划。 我们是粉丝。您呢？

Mandarin Oriental Pudong, Shanghai is looking for an Sous Chef - Fifty 8° Grill to join our Culinary team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resort sand residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the Banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. About the job Based at the Mandarin Oriental Pudong, Shanghai within the Culinary Department, The Sous Chef - Fifty 8° Grill reports to the Chef de Cuisine - Fifty 8° Grill. As Sous Chef - Fifty 8° Grill you will be responsible for the following duties: The Sous Chef is responsible to assist his Chef de Cuisine to manage and lead his designated culinary team in producing the finest culinary experiences, and control all aspects of the respective kitchen. Maintain clear communications with his Chef de Cuisine and Executive Chef, including all relative internal communications, and to relay all guest comments both positive and negative. Further pass on all necessary communications to the culinary team. To manage the kitchen team to produce consistently high quality food production and presentation in his outlet and the hotel, always meeting agreed standards. He is to ensure a positive & professional working environment throughout the kitchens and influence culinary members through demonstrating technical skills, sharing knowledge and upholding all culinary & hotel standards. Train and develop all kitchen staff to operate to the required standards as established by the Hotel and Chef’s Office, and keep appropriate documentation. Ensure that department trainers plan and implement continuous effective training for culinary employees. Ensure that agreed food hygiene, licensing and safety standards are communicated, upheld or surpassed, at all times. Abide by all rules, regulations, policies and procedures of the hotel. Ensure the effective Inter kitchen and inter departmental communications are conducted in professional manner. As Sous Chef - Fifty 8° Grill, we expect from you: Educational level: Minimum high school, tourism school or culinary school certification Work experience: Minimum of 5-7 years cooking experience in restaurant and/or 4-5 star hotel kitchen（or relevant work experience） Job knowledge: Able to physical work Good English skills Personal qualities: Able to work flexible schedules Positive creative Self-motivated and team player Ability in fast pace environment Able to lead a team of young chefs Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus. Delicious work buffet meals & various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans.Are you? 上海浦东文华东方酒店正在寻找副厨师长 - 58° 扒房厨房加入我们的厨房团队。 您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。 文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。 上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。 关于工作 工作地点位于上海浦东文华东方酒店，在厨房部，副厨师长 - 58° 扒房厨房向厨师长 - 58° 扒房厨房汇报。 作为副厨师长 - 58° 扒房厨房，您将负责以下职责： 副厨师长负责酒店内其相关部门的食品质量， 全面管理食品加工房的各方面事务。 需要有良好的成本意识， 控制食品。 保持与行政总厨和行政副总厨的良好沟通， 包括相关的内部沟通， 及时汇报客人的意见和建议。 传达必要的信息给厨师团队。 管理厨师团队以确保烹饪符合酒店标准的高质量的食物并良好的摆放在所在餐厅和酒店。 确保厨师在一个积极和专业的工作环境中工作， 使各成员能够共同交流、探讨相关技术和知识， 了解并达到厨房及酒店的各项标准。 培训厨房员工使其可以达到酒店和厨师办公室制定的相关要求和标准， 并保留相应的文件。 保证部门培训计划，有效的、连续的实施培训计划给厨房员工。 保证食品的卫生、许可及安全标准是总是被了解并认同的。 遵守酒店各项规章制度及程序。 确保所在厨房及部门内的良好沟通。 作为副厨师长 - 58° 扒房厨房，我们对您的期望： 教育水平： 持有高中、旅游或烹饪学校证书以上 工作经验： 5-7年4、5星级酒店或餐厅厨房工作经验（或相关工作经验） 2年以上管理经验 工作知识： 能胜任本职工作 良好的英语水平 个人品质： 能够适应不同班次 积极创新 具备良好的自制力及团队合作精神 能够适应快节奏的工作环境 能够领导一个年轻的厨师团队 我们对您的承诺 学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。 MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。 健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。 有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。 丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。 支持集团全球范围内的人才内部调转计划。 我们是粉丝。您呢？

The Assistant Loss Prevention Manager acts as a liaison officer between guest and management. His duties are numerous and involve all departments in the hotel. He should have the overall knowledge of the Loss Prevention aspect, to act promptly on any incidents and report. 防损副经理的角色是客人与管理层之间的联络官，他的职责涵盖了酒店的许多部门，他必须全面掌握防损方面的知识，对各类防损事件做出迅速有效的报告和反应. To ensure the smooth running of the Loss Prevention department day to day basis and to ensure that all Loss Prevention personnel are complying to the needs of the Loss Prevention requirements and are abiding the rules and regulations imposed. 确保防损部内部每日顺畅运行并确保每一个防损员符合部门的各项行为规范. To make daily rounds through all operating department. This is to increase visibility to guest and employees particularly at night. 每日巡视相关营运部门，密集你的出现频率，尤其是在夜间. 5-8 years supervisory/management in Loss Prevention loss prevention and same experience in hotel. Related hotel or lodging preferred. Working knowledge of constitutional, statutory and civil law. 5-8年以上在同等星级酒店防损部门工作，并具备管理经验.

岗位职责 1、向厨师长汇报，并对菜品的出品负责。 2、检查厨师的仪容仪表及个人卫生。 3、确保所有采购食品的质量。 4、建立各种控制体系（卫生、成本等）正常运作。 5、极积开创新菜，制订餐厅的菜单、自助单及特殊菜单。 岗位要求 1、同岗位工作经验3年以上。 2、有丰富的技术及行政经验。 3、懂得成本核算，食物原料及食品营养知识。

Fully responsible and in charge of preparing a variety of food ingredients or cooking in the venues of the hotel for guest needs. Replace any section chefs during their absence. The Chef de Partie will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. 全面负责为客人准备或烹饪各种各样的菜单上的食物，如果有员工缺席需要替换他们替换。厨房领班需要用高效的方式对待自己的职责,并确保厨房设施操作安全，按照酒店的政策和程序,确保高水平的服务。

Tooversee the Welcome Desk daily operations and execute the overall Guest ArrivalExperience through the implementation of all W HIDs, guest recognition andproblem resolution. 管理迎宾部日常运营，按照酒店流程接待每日抵达客人以及问题处理。 To pro-actively drive and promote consistently high levels of personable Whatever/Whenever service. 积极推动高水平、随时随需的服务。 To foster a positive working environment especially with but not limited to all sections of the Welcome Desk. 为迎宾部提供积极的工作环境。 Ensuring talents are constantly looking for andfinding ways to WOW all our guests. 确保英才不断寻找途径来惊喜客人。 Complaints and problems are handled in a courteous and professional manner. 遇到的投诉问题使用礼貌和专业方法处理。 Adhering to W’s service recovery guidelines when handling guest complaints. Reply to written guest complaints including all Guest Voice and Social Media comments in W style. 坚持酒店服务理念，使用酒店语言更好的处理投诉，其中包括在客人心声和社交媒体上回复客人的留言。

Fully responsible and in charge of preparing a variety of food for guests in the venues of the Hotel. Replace any section chefs during their absence. 全面负责为客人准备各种各样的食物，如果有员工缺席需要替换他们的工作。 Required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. 需要用高效的方式开展工作，并确保厨房安全，按照酒店的政策和程序，确保高水平的服务。 Taste and examine food prepared for freshness and required quality. 检查食物的品质并在必要时进行必要的调整，保证食品质量。 Currently responsible for two main directions. 目前主要负责两个方向（打荷、切配等）。

在整个工作过程中，始终保持高度的客户服务意识。 持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 能够提出对酒店的运作及环境有益的意见或建议。 能够积极的向客人及供应商推荐酒店的服务及设施。 在工作过程中能够做好本职工作，保证自己及其他人的安全。 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 了解健康食品的要求，并可以给出适当的建议。 能够达到产品知识的要求。 可以根据客人不同的国籍推荐菜单上的食品。 了解其他餐厅的菜肴，以便向客人推荐。 熟悉所有餐厅及酒店其他部门的营业时间。 可以向客人推荐其它具有吸引力的餐厅或场所。 在餐厅备餐的过程中严格遵守服务标准。 微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。 保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 确保所有服务都符合标准。 确保所有区域与开始用餐时一样整洁。 服务时对所有客人尽职责。 在客人进入或离开餐厅是都面带微笑并问候客人，无论在任何服务区内。