【职位描述】
What will I be doing?
As the Finance Operations Manager, you will be responsible for performing the following tasks to the highest standards:
• Audit the daily revenue figures, supporting reports and vouchers.
• Ensure that all revenue is captured and reported, the daily and monthly revenue and settlement reconciliation are prepared on a timely basis.
• Ensure all gifts or entertainment voucher are controlled as per the policy.
• Review all entertainment dockets and officers’ checks, ensuring that all are authorized and signed with appropriate level of details.
• Check that complimentary rooms have been appropriately authorized.
• Audit the internet and telephone interface reports to ensure all telephone and internet revenue have been posted.
• Ensure that the relevant Front Office and Outlet reports are printed, audited and filed in date order.
• Verify transactions posted in the daily report, including but not limited to credit cards, city ledger, crew allowances, pay outs, allowances & rebates, miscellaneous charges, voiding, car park revenues, and room safe keys.
• Prepare rebate and allowance summary and rebate journal.
• Reconcile credit card charges between electronic credit card machine and Point of Sale system on a daily basis.
• Prepare daily revenue report for the Director of Finance / Financial Controller.
• Ensure that all concessionaires’ revenue is reconciled, and recorded accurately.
• Audit the daily General Cashier’s Report.
• Check the Room Rate Discrepancy Report to ensure that all rate changes, upgrades, etc. have been properly authorized.
• Ensure that the Room Status Discrepancy Report is printed twice daily, and any exceptions noted are reported.
• Record cashier overs / under in the relevant reports and followed up with the Outlet Managers or Front Office Manager.
• Follow up on any discrepancies, incomplete work or missing information with the relevant departments.
• Ensure all paid out vouchers have proper authorization, signatures and backup.
• Follow up with the Revenue / Reservation team to ensure that any no-show is reviewed, and charges made accordingly.
• Audit the daily Food & Beverage Report, verifying the cashier’s remittances to the General Cashier’s Report.
• Ensure that all banquets and functions revenue are entered, and all restaurant and bar checks are properly accounted for.
• To be fully conversant with the Hotel Manual Contingency Plan in case of computer system failure and ensure that all manual procedures are followed and adhered to.
• Ensure the accurate and timely input of data to the general ledger system.
• Maintain adequate and up to date files.
• Conduct monthly house float count as well as safety deposit boxes audit.
• Make sure all of the VAT invoice are stored in a safe place and control the issuance, recycling, authenticating, purchasing of VAT invoice and so on.
• Check the accuracy of VAT invoice issued by the operation department.
• Complete the related work of special invoice within prescribed time according to the invoice policy.
• Handle all requests and inquiries on tax in a timely and efficient manner.
• Assist to complete the work of invoice in accordance to the hotel operations requirement.
• Support the daily work of Credit & AR and help them to resolve problems they may encounter.
• Ensure all operations of Income Audit, Credit and AR comply with the Hilton Policy and Audit requirements.
• Maintain good relations with other hotel departments and team members.
• Handle all requests and enquiries in a timely, efficient and friendly manner.
• Minimize the risks of accidents and workers compensation costs by ensuring that the correct work practices are used and that the area is safe from hazards.
• Perform any additional tasks assigned to ensure that the department functions smoothly.
希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。
如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。
财务运营经理的基本职责是检查来自每个部门的所有费用被正确地按照程序记入客人账户或入账，且所有酒店每日应收的收入及账款被收到。
我的具体职责是什么?
作为财务运营经理，您将应以最高标准完成以下任务:
• 审计每日收入数据，支持报告和凭。
• 确保每日及每月收入和付款及时调节。
• 确保所有收入被记录和报告。
• 确保所有礼券或免费券根据政策得到控制。
• 审查所有宴请账单及高职用餐，以确保所有被授权和签署并有合理的解释。
• 检查免费房被合理批准。
• 审计电话自动挂账报告以确保所有电话收入已被挂账。
• 审计宽带链接报告以确保所有因特网收入被挂账。
• 审计宽带链接报告以确保所有因特网收入被挂账。
• 核对挂入每日报告中的交易，包括但不限于信用卡，城市分类帐，员工折扣，支出，折扣及减免，杂费，作废，停车场收入及房间安全钥匙。
• 准备折扣和减免汇总表及减免凭证。
• 在电子信用卡机和销售点系统之间每日调节信用卡收入。
• 给财务总监准备每日收入报告。
• 确保所有特许/租赁收入被调节，并被正确记录。
• 审计每日总出纳员的报告。
• 检查房价差异报告以确保所有价格变动，升级等被合理批准。
• 检查并确保每天两次打印房间差异报告，任何不合理差异需及时报告。
• 在相关报告中记录收银员现金多余/不足，并同餐饮经理或前台经理跟进相关事宜。
• 与相关部门跟进一切差异，未完成的工作或丢失的信息。
• 确保所有支出凭证拥有合理批准，签名和支持。
• 与营收/预订团队跟进，以确保任何放弃预订的项目被查阅并收费。
• 审计每日餐饮报告并核对在总出纳员报告中出纳员的交款额。
• 确保所有餐厅和酒吧的账单被正确记账。
• 确保所有宴会收入被记入。
• 在电脑系统出现故障全面熟悉酒店手工操作紧急计划，以确保所有手工处理程序遵照执行。
• 确保将数据准确和及时地输入总分类帐系统。
• 维护足够的最新的文档
• 进行每月备用金的盘点。
• 进行前台保险箱的审计。
• 确保所有增值税发票存放在安全的地方，并对所有发票的发放、回收、缴销、领购等进行登记及管理。
• 审核营运部门开具的增值税发票的准确性。
• 根据发票管理制度，在规定时间内完成增值税专用发票的相关工作。
• 及时并有效地处理与税务相关的要求和询问。
• 在酒店营运需要时，协助完成开具发票的工作。
• 支持管理信贷及应收账款的日常工作及解决工作中遇到的问题。
• 确保收入审计、信贷及应收账款的工作符合希尔顿的制度及审计要求。
• 灵活的工作时间。
• 与酒店其他部门和团队成员保持良好关系。
• 及时,有效,友好地处理所有要求和询问。
• 确保正确的工作实践及该工作区域的安全不受危害,使得意外的风险和员工赔偿费用最小化。
• 执行一切额外的工作,以确保酒店职能顺利运作。
【任职要求】
What are we looking for?
A Finance Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• University preferred commerce degree in Accounting & Management.
• Minimum of 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Solid working experience in hotel accounting with a minimum of 3 years in a supervisory role.
• Previous experience in a managerial operational accounting role.
• Thorough knowledge of federal, state and local accounting laws and tax laws.
• Mature and reliable person.
• Proficient in Microsoft Office applications.
• Fluent in written and spoken English to meet business needs.
• Good communication and interpersonal skills.
• Strong sense of responsibility and self-motivation.
• Flexible in relation to working hours.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
我们寻找什么样的人才?
希尔顿财务运营经理始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
• 大学会计和管理方面的学位。
• 两年以上国际五星级酒店同等岗位工作经验或相关领域同等经验。
• 在酒店财务至少三年主管经验。
• 有财务管理经验。
• 熟悉国家及本地会计法和税法。
• 成熟可信。
• 基本掌握计算机技能。
• 英文书写及口语流利。
• 较强的沟通技巧。
• 有耐心，高度责任感并且积极的应对各种问题。
• 工作时间灵活。
服务于希尔顿将会如何?
希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌. 延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景 “让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！
