·Supervise
the implementation of housekeeping standards and procedures in relation
to:
·监督客房部各项标准和工作程序的执行 ：
oBedroom service
o臥室服务
oBathroom service
o卫生间服务
oValet service
o洗衣服务
oCleaning service
o清洁服务
oLinen maintenance
o布巾维护
·Recommended changes to these standards and training needs on an ongoing
basis
·就这些标准和培训需求提供持续性的改进建议。
·Maintain a current and thorough knowledge of all housekeeping
systems
·对客房部所有系统有最新和完整的知识。
·Open and close the shift and ensure effective shift hand over
·负责管理接班和交班工作，以确保交接班过程的有效进行 。
·Distribution and collection of keys
·分发和收集钥匙。
·Management of all incoming and outgoing calls
·管理所有的呼入和呼出电话。
·Solve employee grievances
·解决员工受到的不公正待遇问题。
·Perform Room allocations
·分配客房
·Perform Room inspections
·检查客房
·Prioritise arrival rooms
·排列抵店客人客房的优先顺序。
·Liaise with Front Office for guest and hotel requirements
·配合前台满足酒店和客人的要求。
·Ensure guest valet is processed and delivered in a timely manner
·确保及时为客人提供洗衣服务并送还。
·Co-ordinate special projects (eg site rooms, vermin control, window and
carpet cleaning, room inventories)
·协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
·Manage all special requests made by guests
·处理客人所有的特殊要求。
·Ensure consistency within the department
·确保部门内工作的一致性。
·Management of lost property for the hotel
·管理酒店的遗失财物。
·Ensure you have complete knowledge of room types, layouts and
facilities
·确保具有客房类型，设计和设施的全面知识。
·Manage storage areas
·管理仓库
·Maintain adequate stock levels
·保存充足的用品存货。
·Complete stock takes as required
·按要求完成库存盘点工作。
·Maintain stock levels
·维持存货水平
·Conducts shift briefings to ensure hotel activities and operational
requirements are known
·进行交接班说明，确保了解酒店的工作和运营需求。
·Works with Superior and Human Resources on manpower planning and
management needs
·与上级领导和人力资源部一起进行人力规划和管理需求。
·Works with Superior Director of Finance in the preparation and management
of the Department’s budget.
·与上级领导和财务总监一起编制和管理部门预算。
