Mission 1:
Ambassador for Université des Talents (UDT): marketing, implementing, creating, improving and
communicating Club Med’s employee-development strategy across different platforms:
· TRAINER: Facilitate training with excellence. Inspire them!
· COORDINATOR: Coordinate technical trainings and talent development with main actors.
· CONSULTANT: Facilitate & coach managers to assess
· PERFORMANCE: Identify needs and deliver effective solutions.
· ADMINISTRATOR: Validate, record, report training activity & results.
Assure training & reporting meets UDT and compliance standards. Improve agility & efficiency of our administrative functions.
Mission 2:
Improve guest hospitality experience at Club Med, through focus and priority on developing local talents to establish a solid hospitality platfrom in each resort.
Mission 3:
Exemplary Ambassador aligned to Club Med’s Values, Management Principles, Upscale Service behaviors & Entrepreneurial Mindset.
JOB SUMMARY:
· Responsible for developing, coordinating and implementing various Learning & Development training initiatives aligned to training content & tools.
· Supporting and facilitating all GO-GE development initiatives as consultant to village operations at the BU & village levels.
· Analyzes, develops, and improves training modules and tools.
· Assesses performance issues - researches and proposes actions and/or alternatives.
· Optimizes tools & procedures.
· Coach Managers
· Personally, facilitates and co-facilitates training programs.
· Evaluates impact of training solutions.
· Documents and reports training results.
· Assures local training compliance.
· Works with minimal supervision to complete established goals and objectives
· Serves as primary contact for Consulting Village Trainer for training programs. Handles and discusses inquiries from trainees & managers about training programs & needs.
· Deploys all aspects of high-potential development programs for local GE employees.
· Creates/coordinates annual training plan for resort populations.
· Plans, organizes, presents, and facilitates training programs for all resort populations.
· Creates, manages, participates in and develops a wide variety of learning environments and activities to provide GO-GEs the opportunity to develop their potential and achieve their objectives.
· Coaches & supports managers on performance & hospitality challenges.
· Reviews, evaluates, modifies and improves existing and proposed training programs. Benchmarks for best practices.
· Prepares training aids such as instructional material, handouts, learner workbooks, leader guides, visual aids & evaluation forms.
· Prepares training sessions: schedules sessions & locations, coordinates logistics, contacts trainees and managers, sets-up classrooms.
· Assures accurate documentation of training records & trainee attendance in Workday and other UDT reporting channels.
· Assures local compliance with training & training-related requirements.
· Participates collaboratively and professionally with other HR & UDT members to achieve team goals.
· Assures effective two-way communication at all levels of responsibility.
· Participates in HR and UDT meetings as appropriate.
· Continually maintains, updates his/her facilitation & hospitality competencies.
· All other duties as assigned.
PROFILE:
1.English (Mandatory)
2.Bachelors / BAC+3 degree in Education, HR Management or HR Development.
3.Experienced hospitality trainer with strong presentation & learner engagement skills.
4.Hospitality Team Management experience.
bility to work autonomously in “consultant mode” with minimal supervision.
5.Ability to anticipate and initiate key training priorities aligned to individual development.
浙公网安备33010602002015
电子营业执照/人力资源服务许可证
