【任职资格Qualification】
1.人力资源、服务业、酒店管理等相关大专或本科及以上学历。
Ideally with a university degree or diploma in HR or Hospitality/Tourism management.
2.至少一年人力资源副理或大规模酒店人力资源主管经验。
Minimum 1 year work experience as Assistant Manager - HR or HR Officer in larger operation.
3.良好的问题解决能力、人际交流技巧及行政能力。
Good problem solving, administrative and interpersonal skills are a must.
【岗位职责Job Description】
1.确保所有员工活动符合当地法规。
Ensures all employment practices are in keeping with local legislation.
2.保证所有人事文件使用的准确性和机密性。
Ensures the timely and confidential management of associate data.
3.定期制定人员补充和缺勤报告。
Preparation of turnover and absenteeism reports in a timely manner.
4.与相关学院和旅游学校保持良好的关系。
Maintains close relationship with academic institutions and hotel schools.
5.确保协调和公平的员工意见处理及违纪处理，提供专业的建议并给员工指出正确的行为标准。
Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours.
6.协调并安排离店员工离职面谈。
Co-ordinates and arranges outgoing associates for Exit Interview.
7.用礼貌、高效的方式来满足员工的要求, 如果没有立即解决的方式，则进行汇报，并及时进行跟进。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
8.了解与员工和企业有关的法律规定。熟悉并严格遵守员工手册中的规章制度，以及和酒店政策相关的消防、卫生、健康和安全的制度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
9.协助人事部经理定期准备人事报告和人员编制报告。
Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner.
