Experience in Hospitality or spa industry preferred 最好有服务性行业或者Spa行业经验 Previous experience is advantage 有相关工作经验者优先 Fluent in spoken and written English 英语口语和书写俱佳 Positive attitude toward leadership and team work 有领导和团队工作的能力 Good in interpersonal skill 良好的沟通技巧 Job Responsibilities工作职责 1. To answer all incoming phone calls in a professional and friendly manner. 以专业友好的态度接听所有打进来的电话 2. To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments. 回答顾客提出的问题, 包括Spa提供的护理, 可预约的时间, 护理的时间长度和费用 3. To effectively suggest alternatives to guests if their first requests can not be met. 如果顾客要求的时间不能满足, 则有效建议其他选择 4. To schedule appointments in such a way that staff is available to handle all bookings. 在员工可以完成所有预约的前提下合理安排预约 5. To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations. 在结束电话前对所有顾客礼貌地确认预约时间和说明取消政策 6. To interact with guests, including but not limited to : 和顾客联系时, 包括但不仅限于以下各项 a. Dealing with guest complaints.处理顾客投诉 a. Conducting spa tours.负责Spa参观 a. Assisting with spa promotions.协助Spa宣传 a. Assisting with journalist visits and photo shoots协助记者访问和拍摄照片 a. Conducting travel agents site inspections负责旅行社参观现场 a. Offering complimentary 5 minutes massages after conducting spa tour.参观完Spa 后提供5分钟免费按摩 a. Presenting complimentary gifts to guest after conducting spa tour.参观Spa后赠送免费礼物给顾客 7. To assists in the ongoing practice of dialogues in English and Japanese, regarding spa treatments and dialogues during treatments. 协助对理疗师有关护理和护理时所用对话的英语和日语的继续培训 8. To be well informed and educated in all aspects of Mandara Spa facilities, policies and procedures. 对于Mandara Spa 的各项政策程序和设施都十分熟悉了解 9. To supervise completion of tasks regarding all daily check list, and delegated tasks as necessary to staff to ensure completion in a timely manner. 根据每天的检查表管理工作并把工作分派给员工, 确保工作及时完成 10. To insure complete preparation of weekly requests of par stocks and supplies. 准备好每周的存货和物品 11. To assist in the preparation of reports, including : 协助准备以下报告, 包括 a. Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.员工考勤: 病假, 无薪休假, 特殊情况等 a. Guest complaints, incident reports regarding staff or guest.根据员工和顾客双方, 负责顾客投诉, 事故报告 a. Monthly summary of treatments and guest information.每月有关护理和顾客信息的总结 a. Daily sales of services and retail.每日服务和零售的情况

1、限女性，皮肤好，仪表大方，熟悉美容理疗产品和手法； 2、持有美容师证书者、有美容院及大型会所工作经验者优先考虑； 3、良好的语言表达能力，善于沟通，服务意识强，工作耐心细致； 4、吃苦耐劳，爱岗敬业，良好的个人素质，较高的职业素养和道德； 5、性格开朗乐观，积极向上，团队协作能力强。

Job Summary: - Responsible for managing and supervising all areas of the spa, including its programs, products, services, hours of operation, facilities and staff. - Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk, spa retail, pool and locker room areas. - As a department head, directs and works with the management team and hourly associates to successfully execute all spa operations. - Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department. Candidate Profile: - College Degree - Fluent in written and spoken English - Min. 5 years relevant working experience - Min. 3 years at management level - Strong leadership and management skills - Service-oriented and passionate

岗位要求 1.大专以上学历，酒店或旅游类专业毕业。 2.良好的沟通能力，具备良好的英语口语能力。 3.良好的仪容仪表，熟悉水疗中心前台接待工作流程。 4. 善于沟通，能够承担较大的压力。

岗位要求： 1.根据酒店运营需求，制订整体运营计划； 2.策划活动、推广方案，并积极实施； 3.遵守酒店和水疗的政策和程序； 4.组织部门人员进行系统化培训，建设高素质的运营团队； 5.负责重要客户的沟通与联络，巩固、扩大优质客户范围。 任职要求： 1.有同岗位3年及以上的工作经验； 2.具有较强的组织、计划、控制、协调能力； 3.对本行业的发展和市场有深刻的理解，熟悉本行业或相关行业业务； 4.能够独立制订市场开发及推广计划； 5.具有良好的团队建设能力。

岗位职责 1.负责店内制度的建立、修订等行政工作。 2.敏锐的商业触觉，和合作伙伴建立长期稳定的合作关系。 3.负责SPA团队的管理，建设团队文化。 4.主要负责营运的服务和管理事务，如企业文化，员工人事管理、客服、行政、培训、销售。 5.负责店内各部门以及与外部的协调和管理。 6.达成部门经营目标，制定行业拓展策略。 岗位要求 1.高中以上学历，SPA行业的经营管理工作经验。 2.熟悉美容或相关产业业务，运营流程。 3.有相关工作成功案例。 4.对市场及产品有着丰富的知识。 5.极强的团队领导技巧和管理才能，良好的职业道德和敬业精神。