§ 确保厨务部所有员工时刻提供给客人如酒店承诺的服务。
Ensures that all guest
contact culinary employees deliver the brand promise and provide exceptional
guest service at all times.
§ 对酒店其他部门的同事也就是我们酒店的内部客人也要保证始终如一的高品质服务。
Ensures that employees
also provide excellent service to internal customers in other departments as
appropriate.
§ 提供及时、有效而个人化的服务,确保达到专业、高品质的工作水准。遇到不能解决的问题时,迅速汇报,确保高效的服务。
Handles all guest and
internal customer complaints and inquiries in a courteous and efficient manner,
following through to make sure problems are resolved satisfactorily.
§ 与同事保证良好的沟通和和睦的人际关系。
Maintains positive
guest and colleague interactions with good working relationships.