Primary Responsibilities主要职责：
·Ensure through effective supervision that all services offered at the Hot Spring & Spa area are Carried out with utmost professionalism, efficiency and courtesy.
·Oversee, supervise and monitor all facets of daily operations.
·Maintain and enhance guest satisfaction through effective relations and inter-personal skills.
·Oversees the service standards in the outlet ensuring that they do the requisite standards and meet or exceed guest expectations.
·Participate and assist in the preparation of Annual Department Budget.
·Ensure that expenses are in line, or below with Department's Operational Budget and that costs are strictly controlled.
·Ensure all subordinates present a professional image and pleasant disposition to enhance guests experience at all times.
·Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development and through effective counseling.
·Ensure that all associates have complete understanding of the Spa&Hot Spring and Hotel's policies and procedures, rules and regulations.
·Conduct orientation program and training courses for new associates and regular “refresher” course for existing associates.
·确保通过有效的管理使得温泉水疗部的所有服务都能达到最大的专业及效率。
·监督及管理所有日常运作事项。
·保持及加强良好内外关系达到客人满意度。
·监督部门服务标准，确保达到或超出客人所预期的。
·参与准备部门年度预算。
·确保部门开支得当，严格控制部门预算及成本，减少支出。
·确保员工向客人传达专业的印象和友善的气质增加满意度。
·关心员工福利、安全、培训、发展及通过有效交流，建立效能、多产的员工团队。
·确保员工对温泉部门及酒店的规章制度、政策、程序都全面的了解。
·为新员工进行入职培训课程；对现有员工定期做进修课程。
Knowledge and Experience知识和经验：
·Diploma and above
·5 Years of related experience
·Good local and English language skills
·Strong organizational skills
·Ability to lead, motivate and develop a team of individuals
·Sound administrative ability
·Able to handle demanding workload
·大专及以上
·相关工作经验5年及以上
·良好的地方和英语语言技能
·强大的组织技能
·领导能力，鼓励和发展个人合作
·健全的行政能力
·能够承受大工作量
