【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Senior Events Manager is responsible for the successful handling of groups, maximizing business opportunities, ensuring effective communication with clients and efficient coordination with departments concerned, under the general guidance and supervision of the Director of Events
What will I be doing?
As the Senior Events Manager, you will be responsible for performing the following tasks to the highest standards:
• Be familiar with hotel product knowledge and related activities.
• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
• Complete sales targets and related tasks set by the hotel.
• Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
• Provide advice and support to the Sales team when business needs are received, turning customer needs into confirmed business.
• Prepare plans / contracts for clients in a timely manner when business needs are received from the Sales Manager.
• Negotiate final details with clients and give professional advice on event planning and layout.
• Seize every opportunity to maximize sales and customer satisfaction.
• Ensure effective communication with customers and hotel departments.
• Distribute team information to all hotel departments in a timely manner, for example, handing out banquet notices, team summaries, and preparing for event coordination meetings.
• Communicate and coordinate with all departments when meeting organizer needs or needs that require urgent assistance, promptly.
• Provide event organizers and their customers with satisfactory service during the event / team stay.
• Review banquet operations and work with all departments to ensure customer needs and hotel commitments are in place.
• Check the accuracy of daily bill entries in a timely manner with the Events Manager to ensure accuracy.
• Promptly calibrate general bills and invoices, preparing and invoicing the receivables to the organizer to ensure all payment arrive on time.
• Follow-up on meetings and events with relevant Sales Managers, such as sending thank you notes and meeting tracking questionnaires.
• Get feedback from customers and follow-up with necessary actions.
• Update the event data file in the hotel's banquet and conference system in a timely manner to ensure the information is accurate.
• Establish and maintain key customer profile and assist the Banquet Sales Director to maintain and manage customer profile management systems.
• Establish good working relationships with internal customers (other departments of the hotel) and external guests (customers, conference organizers, suppliers).
• Actively participate in achieving departmental goals and market budgets.
• Provide feedback on market trends, maintain communication with the Banquet Sales Manager and Banquet Sales Director, maintaining a good relationship with customers to constantly update overall business objectives.
• Assist the Banquet Sales Director in forecasting room to room nights and banquet revenue.
• Attend regular communication meetings with operational departments on banquet details.
• Always ensure a warm and considerate service in the hospitality business.
• Assist the Banquet Sales Director to allocate daily work according to the Banquet Sales team structure.
• Guide the Banquet Sales team in ensuring that high quality services and products are provided to customers.
• Lead the Banquet Sales team to achieve departmental goals.
• Chair and attend meetings as needed.
• Assist the Banquet Sales Director in recruiting, selecting and training staff to maintain team vitality and stability.
• The department reserves the right to change or supplement the job description if necessary.
• Perform any other reasonable duties assigned.
【任职要求】
What are we looking for?
A Senior Events Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: take responsibility for your actions and make decisions.
• Now: Operate with urgency and discipline.
• Junior college degree.
• 3 years or above hotel sales and related experience.
• Good English and Chinese reading and writing skills to meet business needs.
• Good organization, communication and presentation skills.
• Can work under strong pressure.
• Understand local customers and have strong market analysis ability.
• Have certain customer resources.
• Able to lead by example.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
