· To actively promote the service and facilities of the Accor Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
● To understand how to operate all the equipments used in the outlet.
懂得使用餐厅内的所有设备。
● Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
· Avoid offensive or impolite language.
避免使用冒犯或不礼貌的语言。
· Look for ways to upsell and add value.
能通过多种促销的手段为酒店带来更多经济效益。
· To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中,能够做好本职工作,保证自己及其他人的安全。
To ensure the smooth and efficient operation of the F&B department and all related guest services, achieving maximum sales and guest satisfaction, while adhering to the standards of service required by the maison and leading by example.
确保宴会服务部和所有相关客户服务的顺利、高效运作,达到最大的销售和客户满意度,同时遵守酒店所要求的服务标准,并以身作则。