Supervise the overall activities at the ContinentalClub.
监管贵宾楼层的日常工作。
Ensure all guests are handled quickly andefficiently in all their needs with warm and natural.
确保每个客人在需要帮助时得到快速有效,热情周到的服务。
Ensure proper training is provided to all ContinentalClub subordinates and new recruits.
确保贵宾楼层的所有员工得适当的培训。
Ensure proper room assignment with thepreference of the arrival guests and co-ordinate with the Housekeeping on theroom status and make any necessary arrangement when required.
确保在客人达到前按照客人的喜好做好房间安排,与客房部合作,保证客人入住的舒适。
Ensure the billing for the guest is accuratelyprepared.
确保为客人准备好正确的账单。
Welcome and escorts VIP / CCFguests to ensure they are given due recognition and importance.
迎接和陪同贵宾进入客房,确保他们得到应该的重视和礼遇。
Ensure all operating equipment is maintained inproper working condition.
确保所有的设备保持正常运转。
Ensure all staff areperforming the assigned tasks with adhering the standards.
确保员工按照标准执行所分配的工作。
Should at all timesact as eyes and ears of management, immediately relaying information anddetail.
实行管理职能,迅速传递信息及详细资料。
Perform any otherduties assigned.
完成分配的任务。
Demonstrate awareness of and promote health,safety and environmental culture to all associates.
推崇健康、安全和文明的工作环境。
· Maintains excellent grooming standards at all time
保持良好的仪容仪表
· Keep good communication with restaurant and kitchen member
与各餐厅、厨房保持良好的沟通
· Catchingdaily reservations of restaurant and banquet
了解每日的餐厅及宴会的预定情况
· Knowing busytime of each kitchen and restaurant
· 掌握各餐厅、厨房的运作规律(高峰时间)
To understand how to operate all the equipment
and chemical of stw part
掌握所有洗碗间设备及药水的使用
Confidently knowing opening hours of all
restaurants & Hotel outlets
熟悉所有餐厅及酒店其他部门的营业时间
· By on job check insure staff operate in right way and adjust ontime(training record)
经常检查员工的操作规范并实时纠正
· Avoid offensive or impolite language
避免使用冒犯或不礼貌的语言
· Offer cleanedtools and plates for guest
给餐厅和厨房提供洁净的餐厨具
· Cost control
节约、控制成本
· Giving adviceand mentioned items purchasing
给予建议及提醒需采购的物品
· Keep storetidy and neat
保持仓库安全、整洁
· Monthlyinventory, issue to DH
协助月度OE盘点
· Issue anddiscuss with chief stw about training subjects for control breakage and lost
观察员工的操作,及时与管事部经理商议培训内容,控制、减少破损率
· To actively promote the service and facilities of the Accor Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
● To understand how to operate all the equipments used in the outlet.
懂得使用餐厅内的所有设备。
● Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
· Avoid offensive or impolite language.
避免使用冒犯或不礼貌的语言。
· Look for ways to upsell and add value.
能通过多种促销的手段为酒店带来更多经济效益。
· To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中,能够做好本职工作,保证自己及其他人的安全。