•Conducts shift briefings to ensure hotel activities and operational requirements are known
•进行有效的交接班简报工作,以明确酒店活动和运营要求
•Supervise front office operations during assigned shift including:
•在当班期间监督前厅部运营情况,包括:
Maintenance of guest information
维护客户信息
Maintenance of information about local events
维护当地活动的信息
Compile occupancy statistics
统计入住情况
Supervise the use of he public address system
监督公共广播系统的使用
Supervise group bookings
监督团组预订情况
Assisting with serious complaints
协助解决严重投诉问题
•Supervise cashiering activities during shift including:
•在当班期间监督收银活动,包括:
Cash handling and banking procedure
现金处理和银行业务程序
Dealing with irregular payments
处理非法支付情况
Instructing staff in credit policies and facilities
就信用政策和设备对员工进行指导
Instructing staff in cash security procedures
就现金安全程序对员工进行指导
Carry out debtor control
实施应收帐款控制
Prepare reports
准备财务报告
Supervise the cashiering system
对收银系统实施监管
Pre-opening Project
筹备酒店项目
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts,Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property development company in Hong Kong.
Key Responsibilities:
1.
Research, identify and propose appropriate Human Resources strategies to ensure the effectiveness of the hotel.
2.
Develop manpower budget and ensure manpower is under control within the manning established.
3.
Maintain harmonious employee relations and an environment conductive to top performance.
4.
Ensure proper administration of the Performance Management System in all departments and achieve a performance driven team.
5.
Identify and design appropriate training and development initiatives to ensure a learning culture is developed within the hotel.
6.
Be responsible for recruitment of all levels of positions.
7.
Ensure career development policies and implements career paths for colleagues.
8.
Implement, communicate and clarify any Human Resources related policies and rules and propose modifications to remain current with needs and trends.
9.
Ensure all Learning & Development programs and initiatives are to maximize customer satisfaction, employee motivation and organizational profitability.
Qualifications:
1.
Luxury Hospitality segment experience will be preferred.
2.
2+ years as Director of Human Resources at international hotels.
3.
Ability to understand a variety of industrial issues and develop strategic business plans.
4.
Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required.
5.
Problem solving ability on both operational and/or strategic areas.
6.
Strong interpersonal skills & leadership.
7.
Fluent written & spoken English.