•Participate and support hotel’s strategic plan, develop departments target and lead the team to achieve the goal.
参与并支持酒店战略计划，制定部门发展方针，带领团队达到各个目标。
•Be good knowledgeable with brand standard and implement it.
熟知并执行品牌标准。
•To assist FOM to establish and revise the department’s SOP, P&P, rules and regulations, to ensure that standards are in accordance with the operations manual.
协助前厅经理建立并完善部门工作运行手册、规章制度、政策与程序，确保所有工作符合酒店标准。
•Maintains a steady flow of communication to DOR, FOM or delegate and to other department heads.
与房务总监、前厅经理及其它部门负责人保持经常稳定的沟通。
•Make recommendations to management on equipment, work methods, supplies and decorations.
向上级汇报有关设备、工作方法、供应品及装饰品的管理方法。
•Maintain well relationship with the government police, implement the police standard process.
与当地公安部门建立并保持良好的关系，执行宾客信息录入标准。
•To assist FOM to compile and post work schedules, lead the team to ensure complete task correct with high efficiency.
协助前厅经理安排和分配部门工作，督导部门各项工作计划，确保团队的工作效率，保质保量完成各项任务。
•Participate the appraising functions such as hiring, performance, counselling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity. Consult with section heads, FOM as appropriate in performing these duties.
参与员工评估机制；比如雇佣、奖励、忠告、暂缓及必要时解除职务，以确保适当的人员分配和高效率的工作。与部门主管、前厅经理协商以执行以上责任。
•To assist FOM to monitor staff attendance and assist in planning work schedules, to schedule staffs annual leave and overtime.
协助前厅经理根据工作需要主管员工出勤，安排员工年假和加班。
•To attend or conducts Front Office regular (departmental) meetings. Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
参加或主持前厅部例会，在部门例会上就部门工作做出回顾、整理以提高工作成果，同时在例会上解释新的政策和方向。
•Prepare and check various daily and monthly records and reports, and other reports as required.
按需求准备及检查各种日报表、月报表及其它工作报告。
•Ensure sell the room to be having maximum value, keep well communication and relationship with Reservation, Sales & Marketing and Finance departments.
保证前台最大价值卖房，以及与预订部、销售部及财务部保持密切联系。
•To assist FOM to organize or support hotel or department programs and activities.
协助前厅经理组织安排部门活动，支持酒店各类项目及活动。
•Obey the MOD duty roster, apply to get approve in advance if will have any changes.
服从周末及节假日行政值班表，如需调整，需要提前申请并得到同意。
•To in charge of Front Office Department during FOM absent, report the important thing to FOM on time.
在前厅经理休假期间代管前厅部所有事务，重要事务及时汇报给前厅经理。
