·Report functional equipment to engineering department and do close follow up.
报告设备状况给工程部门并密切跟进。
·To maintain inventory of supplies for the operations of the spa reception.
保持水疗接待库存物资。
·Will be expected to assist various demonstrations and events.
协助完成水疗开展的各项活动。
·Must attend all training courses as deemed necessary.
参加所有的培训课程。
· Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
有礼貌地与客人进行互动，回答所有和水疗中心和酒店相关的问题。
·Must have good telephone skills and follow MOHG telephone etiquette.
具备良好的电话技巧遵循MOHG的电话礼仪。
·To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of Spa and offers return guests "re-orientations".
确保所有客人在任何时候受到热情友好地欢迎,当客人到来时问候所有的客人, 带领新客人览水疗中心和提供给回头客同样的水疗体验。
·Ensure that the reception area is tidy, clean and stocked at all times.
确保接待区域在任何时候是整洁的，干净的并准备充足的。
·To communicate all messages promptly and to keep the Manager-On-Duty(MOD) informed as to any complaints.
及时沟通所有的信息，并通知值班经理任何投诉问题。
·To recognize the importance of "sales" in every aspect of their role and be responsible for achieving sales targets as set by the department.
要认识到“销售”的的重要性，向客人推荐产品共同实现部门的销售目标。
·To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work.
为了确保所有相关工作的健康和安全必须接受培训。
· Must be a team player and assist all spa and hotel colleagues where necessary.
必须具有团队精神，在所有必要的时候协助水疗和酒店的同事。
·To have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.
对水疗有一个透彻的了解, ,提供水疗中心所有的疗程和零售产品。
·To keep a thorough log on turn-away guests.
对流失客人保持一个完整的记录。
·Prepare gift certificates and make pre-payment arrangements.
准备礼券，并做好预先付款的安排。
·To attend daily briefing, weekly and monthly spa meetings.
参加每日例会，每周、每月水疗中心的会议。
