With thousands of hotels in over 100countries and territories, Hilton offers countless opportunities to delight.From an open door to a welcoming smile and an exceptional experience, we offerthe millions of travellers who stay with us every year a welcome theywill never forget. In addition to our flagship brand, Hilton Hotels &Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy,Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact globaltravel can have on the world, you may be just the person we are looking for towork as a Hilton Team Member. Because it’s with Hilton where we never forgetthe reason we're here: to delight our guests, Team Members, and ownersalike.
The Team Member Residence Supervisor isresponsible for the team member residence dormitory’s daily operation, ensuringthat all in-house team members are well behaved and follow the rules andregulations. This role ensures that the residence is safe, living conditionsare comfortable and all management procedures are in line with Hilton and hotelpolicies, maximizing team members’ satisfaction.
What will I be doing?
As the Team Member Residence Supervisor,you will be responsible for performing the following tasks to the higheststandards:
• Responsible for the team memberdormitory’s daily operations, ensuring that team members are well behaved andfollow dormitory management rules, the environment and all facilities aresafe.
• Ensure all check in / out proceduresare well managed and recorded.
• Assist to build up the safety andhygiene check and evaluation standards, implement periodical checks andfollow-up on actions for improvement.
• Manage subordinates’ work attendanceand conduct performance reviews.
• Maintain effective communication withlive-in team members, improving the service in accordance with team members’opinions and suggestions.
• Train and support team members toensure good quality performance from them.
• Conduct effective communication withthe Landlord, responsible for prompt maintenance or replacements wherenecessary as well as disseminating any information from the Landlord to thepeople concerned.
• Ensure that all posters in thedormitory are updated promptly.
• Listen to in-house team members andgive proper feedback and reports to the HR leader.
• Coordinate team member activities inthe dormitory area.
• Manage well and maintain the publicarea facilities in good condition, monitoring stock management andrecords.
• Promptly submit related reports andpurchasing requests to ensure the smooth operation of the dormitory as well aseffective cost control.
• Work with the Safety & Securityteam to do safety checks and manage the CCTV system.
• Report dormitory utility expenses andpromptly apply for payment.
• Motivate team members on opencommunication through proper methods.
• Setup team goals and lead the team toachieve it, contributing to the HR department’s and hotel’s achievement.
• Promptly complete any other tasksassigned by your HR leader.
• Adhere to the hotel’s security andemergency policies and procedures.
• Carry out any other reasonable dutiesand responsibilities as assigned.
• The Management reserves the right tomake changes to this job description at its sole discretion and without advancenotice.
希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。
如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。
在遵循希尔顿集团及酒店政策程序的前提下督导入住宿舍的员工遵守宿舍管理规定、管理宿舍公共设施设备，确保宿舍处于有序管理的安全状态以达到员工的入住满意度。
我的具体职责是什么?
作为员工宿舍主管，您将应以最高标准完成以下任务:
• 督导并负责员工宿舍的日常管理，包括对住宿员工遵守宿舍管理条例的行为监督、宿舍设施设备安全可用的环境内。
• 确保所有住宿人员的入住、退宿手续完整并有据可查。
• 协助制定卫生及安全检查制度来确保宿舍的卫生和管理标准，并按计划落实卫生安全检查。
• 负责下属的每月工作排班及考勤并督导按要求落实。
• 与入住宿舍的员工保持良好的沟通渠道，能针对员工提出的意见或建议进行积极的分析和反馈并能采取措施给予落实。
• 给予宿舍管理员必要的工作（岗位）培训及帮助，能让员工保持良好的工作状态和工作质量。
• 负责日常宿舍物业之间的良好沟通和信息对接，及时将物业信息分享给住宿员工，联系物业公司提供租房内必要的维护和保养，并提供协助。
• 负责宿舍区域宣传栏位的信息更新，包括单位信息、物业信息以及其他相关信息。
• 倾听住宿员工需求并积极给与回应和解决，并能够及时上报给上级领导。
• 协助人力资源部在宿舍举办相关的员工活动。
• 管理宿舍公共设施设备，做好物资保护和仓库账目管理。
• 与安保部一起做好消防安全设施设备检查、能够熟练调取宿舍影像信息系统。
• 及时提报相应的物资购买需求、合理控制营运成本费用。
• 与安保部一起做好消防安全设施设备检查、能够熟练调取宿舍影像信息系统。
• 负责员工宿舍的每月水电煤气费用统计，及时提报费用，确保能源正常供应。
• 实施适当管理方法以激励员工并促进沟通。
• 根据酒店/部门目标、政策和实际情况与团队成员共同设立团队目标。
• 保证按时完成各项报告及上级分配的各项工作。
• 坚持酒店安全制度、紧急情况处理规定和程序。
• 如有必要，管理层有权更改或补充该职位描述。
• 完成任何其他合理的职责和被指派的职责。
What are we looking for?
A TM Residence Supervisor serving HiltonBrands is always working on behalf of our Guests and working with other TeamMembers. To successfully fill this role, you should maintain theattitude, behaviours, skills, and values that follow:
• High School degree and above.
• Minimum 1 year of experience in thesame position in an international branded hotel or comparable industry.
• Good communication, organization andcoordination skills.
• Team player with a strong sense ofresponsibility and self-motivation.
• Patient and flexible.
• Able to maintain excellent relationswith teammembers.
• Able to work under pressure.
• Familiar with computer systems,preferred.
What will it be like to work forHilton?
Hilton is the leading global hospitalitycompany, spanning the lodging sector from luxurious full-service hotels andresorts to extended-stay suites and mid-priced hotels. For nearly a century,Hilton has offered business and leisure travellers the finest inaccommodations, service, amenities and value. Hilton is dedicated to continuingits tradition of providing exceptional guest experiences across its global brands.Our vision to fill the earth with the light and warmth of hospitality unites usas a team to create remarkable hospitality experiences around the world everyday. And, our amazing Team Members are at the heart of it all!
我们寻找什么样的人才?
希尔顿员工宿舍主管始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
• 高中及以上学历。
• 一年以上国际品牌酒店同等岗位工作经验或相关领域同等经验。
• 较强的沟通技巧，组织协调能力。
• 较强的团队合作意识，责任感及自我激励能力。
• 有耐心及灵活性。
• 所有员工保持良好关系。
• 能够承受工作压力。
• 能熟练操作电脑系统。
服务于希尔顿将会如何?
希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌。延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！
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