· Oversee the implementation of linen room standards and procedures.
· 监督布草房的标准和程序的执行。
· Recommended changes to these standards and training needs on an on-going basis.
· 在现行运作的基础上，对标准和培训需求做出改进建议。
· Maintain a current and thorough knowledge of all linen room systems.
· 掌握目前的、全面的布草房体系的相关知识。
· Open and close the shift and ensure effective shift hand over.
· 监控员工有效的轮班。
· Distribution and collection of keys.
· 分发和收取钥匙。
· Management of all incoming and outgoing calls to Linen Department.
· 控制来自布草房内部外部的电话。
· Solve employee grievances.
· 安抚和处理员工的不平情绪。
· Direct task allocations and change according to volume and peak periods.
· 随着工作量的变化来调配员工的工作。
· Perform quality inspections.
· 负责工作的质量检查。
· Prioritize VIP or difficult guests.
· 熟悉VIP或较难应付的客人。
· Liaise with Housekeeping for guest and hotel requirements.
· 据客人和酒店要求与客房部保持联系。
· Ensure staff uniforms and hotel linen is processed and delivered in a timely manner.
· 确保员工制服和酒店布草及时被处理和递送。
· Co-ordinate special projects (equipment routine service; stock inventories).
· 调整特殊方案（设备的日常维护、盘点库存）。
· Manage all special requests made by guests.
· 处理客人的特殊需求。
· Ensure consistency within the department.
· 确保部门内部的一致性。
· Ensure you have complete knowledge of room types, layouts and facilities and the location of these.
· 确保熟知所有房型、布局、家具和相关场所的信息。
· Supervise linen storage areas.
· 监督管理布草房的库房区域。
· Maintain adequate stock levels.
· 保存足够的库存量。
· Complete stocktakes as require.
· 完成所要求的库存量。
· Maintain stock levels.
· 保持库存量。
· Conducts shift briefings to ensure hotel activities and operational requirements are known.
· 建立部门会议制度,以确保酒店的活动和运作的要求众所周知。
