Supervise the immediate
subordinate(s) and represent the hotel within the designated market
(special corporate / volume / national / corporate group / government).
As a minimum,
meet goals in room nights and revenue as set by Director of Sales.1. Maintain acomplete knowledge of all hotel services/features and hours of operation.
2. Maintain acomplete knowledge of and comply with all hotel and departmental policies andprocedures.
3. Maintain acomplete knowledge of the computer according to specifications.4. Access allfunctions of the computer according to specifications.5. Set upworkstation with necessary supplies and resource materials; maintaincleanliness throughout shift.6. Handle inquirycall according to departmental procedure.7. Handle guestcomplaints by following instant pacification procedures ensuring guest satisfaction.8. Promote positiverelations with guests and employees.9. Maintain a highlevel of knowledge in reference to The Ritz-Carlton product.10. Maintain a highlevel of knowledge of the competition’s product.11. Maintain goodrelations with counterparts at competing hotels; promote all Ritz-CarltonHotels whenever possible.12. Design and workwithin the market plan. Maintain file database.13. Ensure the salesworkforce meets solicitation and maintenance call requirements, makes outsidesales calls, handle all incoming inquiries.14. Answer incomingphone calls in a pleasant manner, within two rings, using correct salutationsand Ritz-Carlton telephone etiquette.15. Ensure the salesworkforce anticipates and responds to all customer needs within a timelymanner.16. Process paperworkto other departments promptly. Complete all assigned paperwork within a timelymanner.17. Follow up within-house guests who are part of the ERS program.18. Plan and prepareappointments for sales trips and follow up in a timely manner.19. Attend designatedtrade shows/sales trip.20. Maintain a filebase of client information.
【岗位职责】
与既有的客户和潜在的客户及合作伙伴保持密切的联系
Active distribution of product information and creates awareness in the markets and business segments or responsibility
高效认知和掌握销售线索
Identifies and handles sales leads effectively and efficiently
代表酒店参加国际及国内的销售活动
Represents the hotel and participates in domestic and international sales activities
发挥创造力,为酒店的产品及部门做出应有的贡献
Creative contribution to product and sales development
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews
在所负责的市场区域内,监视和报告市场及竞争者的情况
Monitors and reports on market and competition within own market segment
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Prepares and updates customer management reports and ensures all nece
【岗位要求】
1、具备领导才能,了解所负责部门对各职位的责任
2、掌握使用互联网及其它主要电脑系统的知识
3、掌握应用销售及前台的电脑系统
4、了解商务旅游、旅游业国际市场,会议旅游及餐饮销售
5、能够掌握和理解市场和竞争
6、必须具备良好的中,英文读写能力
7、良好的电脑技能,至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件
8、良好的人际交往和沟通技巧
9、独立工作和团队工作的能力
10、3年销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少2年的销售经理经历
Responsible for proactively soliciting group/catering business. The position is accountable for handling large group or other customer segments related to opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue for individual properties. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with Edition standards. Creates opportunities to grow the account base through customer interactions.
需要负责主动寻求团队和餐饮业务。负责处理大型团队或富有潜力的能带来显著收入的客户群体。积极抓住每个销售机会和商机去最大化酒店收入。将客户资料与适当的产品联系,实现个人和团队相关的收入目标。确保业务交接无误以及及时的服务传递符合艾迪逊酒店的标准。通过客户间交流创造发展客户群的机会。