FINANCIAL RETURNS财务回报
Validate of the potential of
assigned accounts and create account plans as per the IHG hotels Business
Development standard operating procedures
按照洲际酒店业务拓展的标准操作程序认证指定客户的潜力和制造客户计划.
Develop the assigned account
portfolio to meet set goals and maximise profitability
发展指定客户的组合来满足设定的目标和实现利润最大化
Gather information on
current and prospective clients / contacts to generate incremental business
收集现有的和潜在的客户/联系人资料以增加收益。
Maintain effective control of
sales expenses 有效控制销售费用
Use both account interaction
and publicly available tools to monitor competitors' activities as it relates
to both the hotel and the portfolio of accounts and share relevant information
with key stakeholders in line with hotel procedures
按照酒店的程序利用与客戸的交流和公开可用的工具观察竞争酒店的活动以及与客户相关的信息，与酒店相关人的分享
Provide feedback to management
on changing market conditions, including competition and market trends
提供反馈给管理层关于市场条件的变化，包括竞争酒店信息和市场的发展趋势
Involve Director of Sales where
appropriate on sales calls and sales meetings
邀请市场销售总监参加适当的销售拜访和销售会议
Communicate to his/her superior
any issues encountered and other relevant information
沟通他/她遇到任何问题和其他有关信息
Attend and participate in and
where appropriate, organise training sessions, daily briefings and other meetings
as required
参加及参与组织培训会议，每日例会和相应的会议
Where applicable, supervise,
manage and train Business Development Executives and Business Development
Coordinators in carrying out their responsibilities
监督并培训业务拓展主任和业务拓展协调员他们相应的职责
Where applicable, act as escalation point for client and members of
the Business Development Team when issues are not solved at a proper level
在团队中扮演升级者当客户端和业务开发团队的成员解决问题不适当时。
Network within one’s portfolio
of accounts to build relationships with key decision makers and other relevant
staff
与公司关键决策者及其他相关人员的建立良好关系
Conduct client meetings as well
as planning and coordinating site introduction tours and inspections
规范管理客户会议计划，及协调酒店参观
Handle and manage clients’
queries or issues
处理和管理客户的疑问或问题
Be proactive and responsible
for the follow up of new sales leads to enhance guest experience
主动负责跟进新的销售生意以提高客人体验
Develop and maintain contact
with business generators (MICE Planners; travel agents; etc.)
开发和维护生意的主要者（会议组织者，旅行社等）
RESPONSIBLE BUSINESS企业责任
Ensure accurate and timely updating
of an accurate record of all relevant activities in the provided Sales System
(i.e. Delphi; Opera; etc.) for future reference and control purposes
确保准确和及时更新准确记录客户所有相关的活动并备注于提供的销售系统(例如Delphi; Opera;等等)以备将来备察及控制
Update Account and Contact
profiles, attach Account plans, ensure ‘live’ information for action及时更新客户信息和联系资料,附上客户计划,确保行动“活”信息
Develop awareness and
reputation of the hotel and the brand in the local community.
在本地市场开发意识和酒店的声誉和品牌
Perform other duties as assigned.
完成其他分配的相关工作。
QUALIFICATIONS AND
REQUIREMENTS任职要求
Degree or Diploma in Marketing, Business or Hospitality Management
desired, and 2 – 4 years of relevant Sales experience in Hospitality or a
related service industry.
市场营销、商业或酒店管理大专或本科文凭,2 - 4年相关酒店或相关服务行业的销售经验。
Expected to possess the following skills 将具备以下技能:
In-depth knowledge of sales
principles and techniques
深入了解销售的原则和技巧
Effective communication and
negotiation skills
有效的沟通和谈判技巧
Strong knowledge of hotel
products, rates and marketing programmes
强大的酒店产品知识,利率和市场营销计划
Excellent PC skills (including
MS Office)
出色的电脑技能(包括办公软件)
Ability to develop strong relationships with customers and other
stakeholders
与客户和其他利益相关者建立良好的人际关系的能力
Knowledge and experience of Sales Systems (i.e. Delphi; Opera; etc.)
is advantageous
优先考虑会使用Delphi and opera
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