【职位描述】
行政
Administration
§ 协助确保餐饮部运作符合其酒店策略，适当执行酒店规章。
Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
§ 在适当的时候协助准备和更新部门营运手册。
Assists to prepare and update Departmental Operations Manuals as appropriate.
§ 协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
宾客服务
Customer Service
§ 确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
§ 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
§ 礼貌而高效地的方式处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
§ 与客人建立并保持良好的客户关系。
Establishes and maintain good customer relationships with customers.
§ 经常亲自证实餐厅客人得到的是最好的服务。
Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
§ 在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项活动达到最佳满意度。
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.
财务
Financial
§ 将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。
Maximises associates productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
§ 关注工作效率水平的提高以及在适用的的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
Focuses attention on improving productivity levels and the needs to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
§ 确保遵守品牌承诺以追求利润最大化为原则进行部门运作。
Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.
§ 协达到月度和年度个人目标和餐厅营业收入。
Achieve the monthly and annual personal target and the outlet’s revenue.
§ 确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
§ 协助进行盘点管理以及酒店营运设备和其他设施持续的保存保养。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
§ 以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让各个部门经理参与其中。
Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
§ 确保使用新技术和设备，简化工作系统提高工作效率。
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
市场营销
Marketing
§ 与部门成员一起准备年度市场计划，作为完成餐饮部年度市场计划的依据。
Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan.
§ 不断评估当地、国内和国际市场趋势、供应商和其他酒店/餐饮企业营运状况以确保酒店自身经营状况保持竞争力和领先位置。
Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
§ 不断寻求市场和公关方面的机会以加强关注力并最终带来生意。
Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
营运
Operational
§ 确保酒店最基本的品牌标准都要被贯彻执行。
Ensures that minimum brand standards have been implemented.
§ 确保贯彻执行所有凯悦温情和餐饮经典20条的标准。
Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
§ 对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§ 以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
§ 在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下作出反馈。
Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
§ 监督餐厅的服务和餐饮标准。在必要的地方，与餐厅副理、尚萃大厨和厨师长一起实施正确的措施。
Monitors service and food and beverage standards in the Outlet. Work with the Assistant Outlet Managers, Head Chefs and Chef de Cuisines to take corrective actions where necessary.
§ 与尚萃大厨对餐饮营运进行频繁而全面的检查。
Conducts frequent and thorough inspections together with the Head Chef, of the Food and Beverage Operation.
§ 经常去查看餐饮准备中仅可用新鲜的产品。
Frequently verifies that only fresh products are used in food and beverage preparation.
§ 协助尚萃大厨提出富有创意的建议和想法。
Assists the Head Chefs with creative suggestions and ideas.
§ 协助监督对所有运营设备和营业用品的月度盘点。
Assists in conducting monthly inventory checks on all operating equipment and supplies.
§ 针对每日营运和质量控制与厨房密切沟通。
Liaises with the Kitchen and Beverage Department on daily operations and quality control.
§ 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
§ 确保餐厅的前、后区域的洁净有序。
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
§ 与客房部配合，确保严格执行既定的清洁计划。
Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
人事
Personnel
§ 协助所有餐饮员工的聘用和筛选。在招聘时遵循酒店指示，在筛选员工时以能力为基础进行选择。
Assists in the recruitment and selection of all Food and Beverage associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
§ 监督餐饮部所有员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。
Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
§ 经过适当的培训、指导和/或教导，通过提高每位员工的技能和能力将其效力发挥到最大化。
Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
§ 协助指导员工进行年度表现评估，支持他们的职业发展目标。
Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals.
§ 与进修及培训发展部经理为员工制定培训计划并落实有效的培训课程。
Plans and implements effective training programmes for associates in coordination with the Learning and Development Department Manager.
§ 协助每周工作时间安排的准备和记录，确保可以反映出营业需求和其他重要的业绩指数。
Assists in the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
§ 鼓励员工成为有创意的、主动的、具有挑战精神并可以认识到自身对于营运成功所作贡献的员工。
Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
§ 支持落实人本品牌，示范并加强凯悦价值观和文化特性。
Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
§ 确保所有员工完全理解并严格遵守员工守则。
Ensures that all associates have a complete understanding of and adhere to associates rules and regulations.
§ 确保员工遵守所有与消防、防护和安全相关的酒店、公司和当地的制度、政策和规章。
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
§ 对于员工敬业度调查协助做出反馈并落实相应的改善措施。
Assists to feedback the results of the Employee Engagement Survey and ensure that the relevant changes are implemented.
其他
Other Duties
§ 在任何时间表现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦国际。
Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
§ 理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
§ 确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation and grooming.
§ 根据行业、公司和酒店对于餐饮职能要求的变化做出反应。
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
§ 需要时参加培训课程和会议。
Attends training sessions and meetings as and when required.
§ 执行分派的任何合理任务和额外职责。
Carries out any other reasonable duties and responsibilities as assigned.
【任职要求】
至少2年同等职位的豪华酒店及大型酒店集团工作经验，或知名独立酒吧相关从业经验
