礼貌并有效地处理客人和员工的投诉或询问,并将无法立即处理的客人投诉或困难时,需汇报至主管并持续跟进确保解决。
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
明晰他/她的首要任务是为客人提供服务,并以客人的需求和安全为第一要务。
Realize that his/her primary role is to be of service to the guest and that their needs & safety come first.
确保告知酒店客人正确的消息和活动信息。
Must impart correct information & advise the guest on the various services/activities in the hotel.
确保所有区域时时整洁。
Must keep all areas clean at all times.
必须完全了解急救和救生的技术。
Must be completely conversant with first aid & life saving techniques.
时刻关注客人发出的求救信号。
Must be attentive and alert for any signs from the guest.
职责义务:
Good communication Skills
具有良好的沟通协调能力
Motivated, Enthusiastic,Flexible,Takes initiative, Dedicated
开朗热情的,灵活的,积极主动的
Deliver high quality service to guests
为客人提供高质量的服务
The coordinator must also be responsible for conducting children / adult activities.
组织儿童和成人的日常活动。
To supervise and instruct the safe use of the equipment in the Fitness Centre.
监督和指导客人安全的使用健身中心的设施设备。