• 销售总监 Director of Sales

• 常州马哥孛罗酒店
• 2019-09-24 13:36:59

PRIMARY RESPONSIBILITIES  主要职责·  Assist in identifying market needs and trends in travel industry, defining the target markets, monitoring and analyzing competitors sales promotion and activities.协助明确在旅游行业的市场需求和趋势，确定目标市场，监测和分析竞争对手的促销活动。·  Maintain personal contact with key customers and to back up the activities of any member of the sales team when required.  To solicit and maintain business from all accounts in order to achieve the forecasted revenue.维护与关键客户的个人联系和支持销售团队的任何成员的活动需要的时候征求和保持企业的所有客户，以达到预测收入。·   Conduct daily/weekly sales briefing/meeting with all sales person and to ensure they are selling services and products of the hotel in their respective industry.  Ensure rates quoted by sales persons are accurate and in line with hotel pricing policy.进行每日/每周销售汇报/会议，确保销售人员在各自所负责的行业内销售酒店的产品和服务，确保销售人员报价的准确性和酒店的定价政策。·   Provide ongoing sales training by conducting a minimum of two joint sales calls per day, 3 entertainments per week.  Ensure all sales activity is managed effectively.通过每天做两个销售拜访和每周三次客户宴请并进行人员销售培训，确保所有的销售活动的有效管理。·   Complete other duties as assigned from Director of Sales and Marketing.完成市场销售总监指定的其他工作QUALIFICATIONS  任职资格Minimum 5 years’ experience in sales and marketing function in the travel industry, including 2 years in a managerial capacity工作经验: 至少有五年市场销售部经验，包括两年管理经验

• 中国区销售副总监 Assistant Director of Sales - China

• 常州马哥孛罗酒店
• 2019-09-24 13:36:59

请注意，此职位工作地点在上海。您也可以直接发送简历到 anita.lee@niccolohotels.com。Please be aware that this position is based in Shanghai. You can also send resume to anita.lee@niccolohotels.com.Job Responsibilities:· Assist in identifying market needs and trends in travel industry, defining the target markets, monitoring and analyzing competitor’s sales promotion and activities.· Implement an effective sales plan and promotional activities for the department; to organize an effective selling approach to be used by members of the sales team; to conduct sales calls and to develop and maintain new potential, productive accounts in local, domestic and overseas market.· Supervise and ensure sales staffs are selling services and products of the hotel in their respective territories.  Ensure rates quoted by sales staff are accurate and in line with hotel pricing policy.· Maintain an efficient customer filing system and to ensure all sales activity is managed effectively.· Generate, develop, promote and solicit accommodation, food and beverage business with special emphasis on commercial accounts.· Assist to implement and monitor an efficient administration system in the sales and marketing department to ensure a smooth and effective operation.· Conduct international and domestic sales trips, attend local functions, trade shows and promotion to maintain a high level of exposure for the hotel in all markets.· Closely monitors accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts.· Assists Account director / Director of Sales in the forecasting of rooms revenue and ADR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups.· Keeps updated with client relationships and overall business goals through close communication with Events Management Team.· Handles all aspects of Familiarization Groups including enquiry, co-ordination and execution thereof.· Complete other duties as assigned.Job Requirements:· Minimum 3 years’ college education, good at English both speaking and writing.· Minimum 3 years international hotel experience in sales and marketing.· Strong interpersonal and communication skills; aggressive; initiative; self-confident; established relationship with commercial and industry customers.This post needs to station at Shanghai.

• 营运总监 Director of Operations （苏州尼依格罗）

• 常州马哥孛罗酒店
• 2019-09-24 13:36:59

请注意，此职位是为 苏州尼依格罗酒店代理招聘，此职位工作地点在苏州。您也可以直接发送简历到 recruit@wharfhotels.com。Please be aware that this position is based in Niccolo Suzhou. You can also send resume to recruit@wharfhotels.com.Job Description•Directly responsible for the operations of Front Office, Housekeeping, Technical, Security and Restaurant Bar & Events Departments. •Generate business, develop and maintain goodwill with guests by developing marketing and sales strategies, and participating in promotional activities. •Monitor service and hotel standards in the areas to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. •Maintain good customer relationships and handle all guest complaints, requests and enquiries. •Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programmes. •Develops recognition programs, advertising and promotional campaigns to obtain greatest market awareness and patronage. •Conducts weekly inspections and ensure physical facilities are kept in optimal condition by full implementation of preventative maintenance programmes and judicious planning and management of FF&E. •Responsible for security and safety of guests and employees and ensures emergency procedures are established, well publicised, practised and enforced. •Reviews energy conservation programme to ensure minimum energy and utility consumption without sacrificing human comfort. •Conduct frequent and thorough inspections of the Restaurants, Bars & Events Operation •Continuously seek ways to assist the Outlet Management maximise their revenues and profits •In the absence of the General Manager, assumes responsibilities and authorities as appropriate.  Keeps General Manager informed of any unforeseen events which may occur in his/her absence.Qualifications•Minimum 10 years of experience in first class hotel, at least 5 of which must be at management level and preferably include hands on experience in food & beverage, front office and overall hotel operations.                                                                                              Crowning the top floors of Suzhou International Finance Square (IFS), a Wharf (Holdings) Limited super tower, the 215 room Niccolo Hotel and fifth landmark to the group's collection of luxury hotel properties, will top the sky high edifice towering the city’s most highly prized address, its picturesque canals and Jinji Lake.Located in Jiangsu Province's prestigious Suzhou Industrial Park, the hotel's surrounding locale is embellished with tree-lined boulevards and willow trees along its charming canals, waterways and water towns.全新尼依格罗酒店位处苏州国际金融中心顶层，亦即九龙仓集团有限公司旗下的超级摩天大楼之巅。酒店为集团豪华酒店系列的第五个地标，合共设有215间客房，高高矗立于市内黄金地段，风光如画的运河及金鸡湖景色尽收眼底。酒店位于江苏省著名的苏州工业园区，绿树成荫的林荫大道和柳树环绕四周，伴以景色醉人的运河、水道和水乡。

• 工程总监 Director of Engineering （苏州尼依格罗）

• 常州马哥孛罗酒店
• 2019-09-24 13:36:59

请注意，此职位是为 苏州尼依格罗酒店代理招聘，此职位工作地点在苏州。您也可以直接发送简历到 recruit@wharfhotels.com。Please be aware that this position is based in Niccolo Suzhou. You can also send resume to recruit@wharfhotels.com.Pre-opening Stage 开业前阶段•       Establish pre-opening technical team and monitor approved pre-opening engineering budget•       Regularly meet with Owner’s Projects Manager, Consultants, IFS Property Management, WHM Management and other related site staffs to monitor site progress, workmanship and the product compliance of Niccolo Brand Standards•       Prepare and issue weekly site progress report to document progress, material quality & workmanship•       Provide technical support to General Manager and other pre-opening teams such as Housekeeping, Restaurants, Bars & Events (RB&E), Security, etc.•       Travel for once or twice to current Niccolo Hotels (Chengdu, Chongqing or Changsha) for benchmarking observation and on-site training by current Niccolo DOE’s•       Prepare and issue Punch List /Defects List of all areas at handover, monitor progress & workmanship of defects rectification•       Collect all Handover Document including final approval plans, as-built drawings, T&C Reports, certificates of equipment, O&M Manuals, etc.•       Assist to obtain Hotel Operating License and other Engineering /Environmental protection related licenses or certificates•       Organize training sessions of all engineering related equipment provided by vendors•       Maintain an updated contact list for all local authorities; fire bureau, health & hygiene, environment protection, broadcasting & TV, gas supply, heating supply, Power plant, water supply, labor bureau etc. to deal with regular operations as well as emergencies•       Develop, implement and maintain a preventive maintenance program on all systems, plants, public spaces and various architectural features. Program to ensure operation of property is safe, effective and efficient•       成立开业前技术团队，并监督已批准的开业前工程预算。•       定期与业主方的项目经理、顾问、物业管理方、九龙仓酒店管理公司以及其他相关现场办公人员监控现场进度、工艺和尼依格罗品牌标准的产品符合性。•       编制并发布每周现场进度报告，以记录进度、材料质量和工艺。•       为总经理和其他开业前团队，如客房部、餐飲部、保安部提供技术支持。•       前往尼依格罗酒店(成都、重庆或长沙)一次或两次进行基准观察，并由现有工程总监作现场培训。•       准备并发布移交时所有区域的竣工查核事项表/缺陷清单，监控缺陷纠正的进度和工艺。•       收集所有移交文件，包括最终批准计划、竣工图、完工后检则报告、设备证书、运行及维护手册等。•       协助取得酒店经营许可证和其他与工程/环境保护相关的许可证或证书。•       组织供应商提供的所有工程相关设备的培训课程。•       与所有地方当局（消防局、卫生保健局、环境保护局、广播电视局、燃气供应局、暖气供应局、发电厂、供水局、劳动局等）保存更新的联系人名单，以处理常规操作和紧急情况。•       发展和建立酒店各大机电系统，公共区域和各种建筑设施的维护计划。保证酒店高效安全运行。 Post-opening 开业后•       Ensure that all group policies & procedures are followed and implemented accordingly•       Ensure that all local and national statutory regulations pertaining to engineering practices and related codes, as well as employment practices are adhered and compliance•       Ensure effective communication between the management and the department and to provide a professional, advisory and executive support service to the General Manager to assist in formulating strategic goals and plan•       Establish contact and good rapport with local authorities; fire bureau, health & hygiene, environment protection, broadcasting & TV, gas supply, heating supply, Power plant, water supply, labor bureau etc.•       Establish and maintain good working relation with local contractors who will provide repair and maintenance service especially during emergency breakdown of the system•       Prepare and manage a cost effective operating budget to cover cost of all maintenance, utilities within the financial parameters set down by the hotel budget•       Make recommendation to management a special capital budget to include all changes, replacement and upgrade of equipment required•       Develop, implement and maintain energy conservation, tracking program so as to minimum utility expenses•       落实和执行集团的政策和标准程序。•       保证工程部工作符合当地和国家工程规定，并保证规定的职工准则在工作中得到坚持和执行。•       保证管理层和部门间有良好的沟通以及在工程方面向总经理提供专业的，建设性的意见确保完成酒店的战略目标和计划。•       与当地的权威执法部门如：消防局、卫生防疫站、环保局、广播电视局、煤气公司、供暖公司、电业局、自来水公司、劳动局保持良好关系。•       与当地设备维修承包公司保持和建立良好关系，特别是在发生紧急情况时，能够得到技术支援。解决工程问题和对系统缺陷提供建议及解决方案。•       按照酒店工程预算合理准备和管理实际工程和设备维修运行的费用。•       在进行固定资产预算时，向管理层提出建议包括改进，更换和对设备进行升级。•       发展和建立节能和跟进计划，以便降低运行成本。 Qualifications 任职要求Higher Diploma or degree holder in Building Services, Mechanical      Engineering or Electrical Engineering or equivalentMin 20 years working experience in hotel engineering or technical      support, Pre-opening DOE experience, preferably for international hotel      chains, is a mustGood Microsoft Office skills, AutoCAD knowledge a plusGood communication skill, patient and can work under pressure工程专业專科或本科毕业。至少20年酒店工程或技术支持工作经验，必须曾担任开业前工程部总监职位，最好具有国际连锁酒店的相关经验。良好的Microsoft Office技能，有AutoCAD知识者优先。良好的沟通技巧、耐心、能承受工作压力。

• 市场销售总监 Director of Sales & Marketing （苏州尼依格罗）

• 常州马哥孛罗酒店
• 2019-09-24 13:36:59

请注意，此职位是为 苏州尼依格罗酒店代理招聘，此职位工作地点在苏州。您也可以直接发送简历到 recruit@wharfhotels.com。Please be aware that this position is based in Niccolo Suzhou. You can also send resume to recruit@wharfhotels.com.Job Description•Responsible for implementing and managing the strategies required to achieve the marketing plan objectives and meet agreed sales revenue targets. •Perform human resources functions to ensure that staff are selected, trained, counselled and rewarded to maintain performance standards. •Maintain a positive community image for self and hotels and remain current on local business trends. Participate in voluntary organizations which are business related. •Plan,  develop  and  implement  all  systems  and  processes  necessary  to  ensure  the successful consolidation of the Hotels' Sales, Marketing and Reservations. •Direct the development and implementation of the Hotels' consolidated annual sales and marketing plan. •Direct the Sales, Marketing, Reservations and Communications Departments within the Consolidated Marketing Office to achieve the objectives laid down in the annual sales & marketing plan in the timeframe specified. •Ensure the product is effectively displayed in all Distribution Channels. •Instigate  a  system  that  provides  frequent  and  relevant  market  research  on  clients, products, distribution and markets. •Ensure adequate coverage at the major trade shows. •Ensure overseas sales trips are effectively planned and coordinated to meet stated objectives. •Maintain and improve both awareness and image of hotel in its respective markets. •Ensure that all advertising material, sales collaterals, direct mail, promotional items or press material are compatible with the desired image of the hotels in the marketplace. Qualifications·Minimum 10 years' experience in Sales & Marketing with International Hotels in China                                                                                            Crowning the top floors of Suzhou International Finance Square (IFS), a Wharf (Holdings) Limited super tower, the 215 room Niccolo Hotel and fifth landmark to the group's collection of luxury hotel properties, will top the sky high edifice towering the city’s most highly prized address, its picturesque canals and Jinji Lake.Located in Jiangsu Province's prestigious Suzhou Industrial Park, the hotel's surrounding locale is embellished with tree-lined boulevards and willow trees along its charming canals, waterways and water towns.全新尼依格罗酒店位处苏州国际金融中心顶层，亦即九龙仓集团有限公司旗下的超级摩天大楼之巅。酒店为集团豪华酒店系列的第五个地标，合共设有215间客房，高高矗立于市内黄金地段，风光如画的运河及金鸡湖景色尽收眼底。酒店位于江苏省著名的苏州工业园区，绿树成荫的林荫大道和柳树环绕四周，伴以景色醉人的运河、水道和水乡。

• 中餐厅服务员 CR Waiter

• 常州马哥孛罗酒店
• 2019-09-24 13:36:59

岗位要求1.初中毕业或具有同等学历2.有基本的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。3.掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法。4.工作主动、热情、认真，责任心较强。5.身体健康，仪表端庄。

• 咖啡厅主管 ADD Supervisor

• 常州马哥孛罗酒店
• 2019-09-24 13:36:59

岗位职责1.参加西餐餐厅例会，每天召开餐前会，安排当日工作重点，及时传达上级指示。2.按工作程序做好与各西餐餐厅及厨房、饮料部关系，及时对部门间争议提出界定要求。3.按月制订咖啡厅经营目标和工作计划，报批通过后执行。4.制订服务领班，侍酒员岗位描述，界定其工作范围。5.巡视、监督、检查咖啡厅所属员工的各项工作。6.定期听取服务领班和侍酒员的述职，并对其做出工作评定。7.根据工作需要调配服务领班和侍酒员工作岗位，报西餐餐厅经理批准执行。8.掌握咖啡厅工作情况和有关数据。9.搞好客人关系，处理顾客投诉岗位要求1.西餐厅、咖啡厅行业两年以上从业经历；2.熟悉西餐厅、咖啡厅的服务流程；3.具备相关的管理经验和管理能力；4.能对西餐厅、咖啡厅服务员进行培训；5.热爱酒店行业，有工作责任心。6.良好的英语水平

• 销售协调员 Sales Coordinator

• 常州马哥孛罗酒店
• 2019-09-24 13:36:59

岗位职责1.保存以前、现有客户的资料和档案。2.监督销售代表的销售拜访。3.记录上月所有的销售活动或其它相关活动。4.向市场销售总监提交销售拜访报告，提交月销售拜访计划。5.策划与组织产品订货会，新产品发布会以及行业展会的市场宣传等公关活动。6.每周提交竞争对手情况报告。7.在酒店接待重要客户。岗位要求1.大专以上文化程度；有同岗位工作经验者优先。2.有较强的团队合作意识，及强的团队领导能力。3.具有一定的外语水平，能够阅读预定函电并进行接待服务。 4.熟悉公关营销部的业务，能协调各岗位的工作。 5.具有一般的公关和社交能力。6.形象气质佳。  

• 宾客关系主任 Guest Relations Officer

• 常州马哥孛罗酒店
• 2019-09-24 13:36:59

岗位职责1.掌握当日客情。2.参与各项前台的工作。发现并上报工作中出现的问题。3.掌握当天到店及离店的重要宾客，回头宾客。4.在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。5.与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜。6.做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。7.在前台及大堂与商务楼层接待及迎送住离店的宾客。8.协助入住商务楼层之宾客办理登记入住及离店手续。岗位要求1.大专以上学历，有同岗位工作经验，有良好英文沟通能力。2.具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。3.注重细节，工作有责任心，敢于承担责任，执行力较强。4.有上进心和良好的学习能力和抗压能力。

• 审计主管 Income Auditor

• 常州马哥孛罗酒店
• 2019-09-24 13:36:59

1.   Responsible for all the revenue which arerecorded accurately on a timely basis.2.   Produces the daily revenue report beforemorning brief.3.   Check daily guest bills.4.   Collect and check all the operation outletsreport, responsible for the room revenue, F&B revenue and other outletsrevenue was calculated correctly.5.   Check the daily General Cash Report.6.   In charge of issuing and calculating about credit card, tickets etc.

• 人力资源总监 Director of Human Resources

• 常州马哥孛罗酒店
• 2019-09-24 13:36:49

请注意，此职位是为 苏州尼依格罗酒店代理招聘，此职位工作地点在苏州。您也可以直接发送简历到 recruit@wharfhotels.com。Please be aware that this position is based in Niccolo Suzhou. You can also send resume to recruit@wharfhotels.com.Job DescriptionRecruitment·Oversee the recruitment progress and procedures to ensure that qualified candidates can be attracted to cope with the continuous upgrading program. ·Expedite recruitment of management colleague (both local and overseas hired).  Employment·Update and advise management on employment and related legislation requirements and ensure the compliance.  Compensation & Benefits·Conduct research on market trend and practice, and advise management and group on necessary review (e.g. Annual Salary Review of Periodic Review if necessary). ·Review and develop a comprehensive remuneration package including bonus, medical coverage, retirement benefits, and colleague facilities and ensure that it is competitive enough to retain/attract existing colleagues/applicants. ·Fit into appropriate salary levels on appointment, transfer and promotion. Performance Appraisal·Ensure hourly performance appraisal processes are in place·Review current performance of each colleague, identify training needs to bridge the gaps to develop colleagues with potential. Employment Relations/Communications·Ensure effective colleague communication channels are established and active in. ·Utilize Policies and Procedures to address colleague problems or concerns in a timely manner ·Handle all labour dispute cases.  ·Handle all colleagues grievances and complaints. ·Enforce disciplinary action on colleagues who violates House Rules and Regulations. ·   Personnel Record·Ensure that all personal files and records (e.g. associates records, personal profiles, performance management records, disciplinary records, etc.) are carefully stored, updated and accurate at all time. Qualifications·Minimum 5 years' experience in Human Resources (Personnel & Training) Management with International Hotels. ·Familiar with Local and International Culture and strong in interpersonal skill                                                                                            Crowning the top floors of Suzhou International Finance Square (IFS), a Wharf (Holdings) Limited super tower, the 215 room Niccolo Hotel and fifth landmark to the group's collection of luxury hotel properties, will top the sky high edifice towering the city’s most highly prized address, its picturesque canals and Jinji Lake.Located in Jiangsu Province's prestigious Suzhou Industrial Park, the hotel's surrounding locale is embellished with tree-lined boulevards and willow trees along its charming canals, waterways and water towns.全新尼依格罗酒店位处苏州国际金融中心顶层，亦即九龙仓集团有限公司旗下的超级摩天大楼之巅。酒店为集团豪华酒店系列的第五个地标，合共设有215间客房，高高矗立于市内黄金地段，风光如画的运河及金鸡湖景色尽收眼底。酒店位于江苏省著名的苏州工业园区，绿树成荫的林荫大道和柳树环绕四周，伴以景色醉人的运河、水道和水乡。

• 餐饮总监 DORB&E

• 常州马哥孛罗酒店
• 2019-09-24 13:36:49

Job Discription1. Oversees the operational activities of the restaurant, bars and events.2. Development of all budgets, forecasts and schedules in line with the hotel business plan3. Implements guidelines, policies, and procedures for those operating departments4. Guides operations and establish a positive working environment to achieve goals and objectives5.  Manages performance issues that arise within the respective operating departments6. Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees/managers according to company standards 7. Strong communicator both verbally and in writing with and understanding of effective internal communications8. Other assignments from GM 

• 咖啡厅副经理 Garden Cafe Asst. Mgr.

• 常州马哥孛罗酒店
• 2019-09-24 13:36:49

岗位职责在餐厅经理的监督管理和指导下，同餐饮部的同事密切协作，按照酒店的标准操作程序为客人提供优质的服务并达到酒店的预算目标。岗位要求1. 有事业心和责任感，有高尚的职业道德。2. 大专以上学历，具有餐饮管理，市场营销学等方面知识；具有良好的英语水平。3. 3年以上西餐厅管理经验，掌握餐厅服务的标准和要求

• 咖啡厅领班 ADD Captain

• 常州马哥孛罗酒店
• 2019-09-24 13:36:49

岗位职责1.执行西餐厅主管的工作指令，并向其报告工作。2.坚持让客人完全满意的服务宗旨，带领员工按西餐服务程序和质量要求做好接待服务。3.负责餐厅物料用品的领用、发放及耗损的记帐报帐工作。4.带领全体员工做好西餐服务工作。5.记录宾客意见反馈及投诉，定时向西餐主管汇报。6.掌握西餐菜式品种及简单制作方式。7.做好班组交接工作，并做好记录。8.了解各国风俗习惯及生活忌讳。9.每日检查西餐厅的卫生及摆台状况。10.关心全体员工生活，抓好班组文明建设。岗位要求1.具有一年以上五星级酒店餐饮服务工作经验；2.思维敏捷，能够独立完成上级交待的工作；3.有一定英文基础。

• 客房部文员 HSKP Clerk

• 常州马哥孛罗酒店
• 2019-09-24 13:36:49

 1. 英语四级及以上 2. 适应两班倒(早班7:00至15:30, 中班14:30-23:00) 3. 耐心, 细心, 做事有条理 4. 良好的理解, 表达和沟通能力

• 预定销售员 Reservation Sales Agent

• 常州马哥孛罗酒店
• 2019-09-24 13:36:49

1. 流利的英语口语2. 良好的表达, 理解和沟通能力3. 声音优美, 服务意识佳4. 该岗位兼具总机与预定职能

• 值班经理 Duty Manager

• 常州马哥孛罗酒店
• 2019-09-24 13:36:49

岗位职责1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。2.大堂副理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。3.要负责处理宾客的问题和投诉。4.要负责重要宾客的迎领工作。5.进行整个酒店的安全和日常的设备检查工作。6.解决当班期间发生的安全问题。7.向其它班次协调交班记录上需要沟通的事项。岗位要求1.大专以上学历，有同岗位工作经验2年以上。2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。4.注重细节，工作有责任心，敢于承担责任，执行力较强。5.有上进心和良好的学习能力和抗压能力。

• 市场销售总监 Director of S&M

• 常州马哥孛罗酒店
• 2019-09-24 13:36:49

岗位要求  1.在酒店行业的市场销售部至少有十年的工作经验，其中有五年的管理经验。2.与行政委员共同努力，以实现酒店的市场定位和收入目标。3.有很强的团队合作意识以及团队领导能力。4.积极参与和推动酒店的管理团队的决策，着重追求客户满意。5.建立、实施和监测在市场销售部的一个有效的管理系统确保顺利有效的进行。 其它技能要求：1.良好的电脑技能及数据分析处理能力。2.了解电子商务、商对商和商对消费者哲学。3.对大众信息传播有良好的了解。4.独立工作和承担压力的能力。 请投递英文简历，谢谢。

• 审计文员 Income Audit Clerk

• 常州马哥孛罗酒店
• 2019-09-24 13:36:49

岗位职责1.审核酒店所有收入，控制内部招待及员工用餐。2.审核由出纳制定的每日现金收入报表。3.根据餐饮收益日报、夜审前厅收益日报、夜审信用卡报表及现金报表审核各种付款方式是否正确。4.编制每天收益报表。5.编制收银员现金收溢或缺月报表。6.登记每日信用卡明细、银行对帐单，对信用卡进行核对。岗位要求1.大专以上学历，财务或相关专业。2.酒店财务1年以上工作经验。3.熟悉国家相关法规，熟练掌握相关软件技能。4.熟悉酒店财务与税收制度，能够全面掌控整套财务流程。5.具有很强的财务，税务策划能力。6.具有良好的沟通与表达能力、较高的专业技巧、对工作严谨、认真细致、责任心强。

• 咖啡厅服务员/大堂酒廊服务员/迎宾员 Cafe Waiter/Waitress/Lobby Lounge Waitress/Hostess

• 常州马哥孛罗酒店
• 2019-09-24 13:36:49

岗位职责：1. 对工作认真负责，充满热情；2. 诚实正直、态度端正；3. 良好的宾客服务意识和服务态度；4. 良好的沟通与语言表达能力；

• 酒店值班经理

• 广东君汇酒店管理有限公司
• 2019-09-24 10:43:56

岗位职责：1.协助总经理日常管理工作；2.处理宾客对酒店服务和客房设施等方面的投诉；3.负责并协助有关酒店服务、实践操作的员工培训；4.负责夜间审核以及各项成本控制的监督和巡查工作；5.负责会员卡的销售和推广；6.检查前台接待日常工作。任职要求：1.男女不限，20-35岁，形象好气质佳，高中学历以上；2.熟悉酒店前厅及客房操作流程；3.能熟练运用计算机及办公软件；4.具有较强的表达及沟通能力；5.注重细节，工作有责任心，敢于承担责任，执行力较强有上进心和良好的学习能力和抗压能力；6.有连锁酒店相关工作经验优先考虑。

• 酒店店长/酒店总经理

• 广东君汇酒店管理有限公司
• 2019-09-24 10:43:56

 任职资格：1、大专以上学历，酒店管理或旅游专业；2、行业从业经历5年以上，其中2年以上负责酒店全盘经营和管理经验；3、具有创新意识，对酒店运营有新思路、新想法，并能抓住行业新趋势；4、性格外向阳光，思维活跃，善于沟通协调，目标感、执行力强；5、具备良好的职业道德，无不良职业记录。 岗位职责：1、全面负责酒店的运营管理、服务管理、营销管理、内务、安全管理等工作；2、组建团队，带领团队开展销售工作并在酒店成本预算内，实现营业收入、GOP、RP等业绩指标的达成；3、按照集团质量标准执行监控分店落地，维护酒店资产、品牌形象，提升服务品质及顾客满意度；4、外联关系维护，为酒店运作创造良好经营环境；5、确保分店正常运营的各项对外事务的处理、如证照办理和年审等。

• FD Supervisor 前台主管

• 常州万泽玛丽蒂姆酒店
• 2019-09-24 10:36:56

岗位职责1.了解上一班的移交事项，并处理。2.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动了解重要宾客的信息。3.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。4.向宾客提供长途电话、电传、传真、复印、打字等秘书性服务工作的商务服务。5.掌握酒店内外信息，提供准确的问讯服务。6.确保宾客的行李和物品始终保存在安全的地方。7.为宾客提供专业,友好,高效,热情的叫早电话服务。岗位要求1.大专以上学历，有同岗位工作经验1年以上，英语流利。2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。3.通晓酒店各项对客政策、设施设备及服务种类以及前厅工作程度和规范。4.相貌端正，身体健康形象气质好。

• Bellboy 礼宾员

• 常州万泽玛丽蒂姆酒店
• 2019-09-24 10:36:56

Position Summary职位概述:Escorts arriving and departing guests in a friendly , courteous manner to and from their accommodations,  transporting their luggage . Acquaints each guest with room and features. To facilitate a memorable guestexperience from arrival, during the stay. 热情友好的帮助客人提携行李，引领客人到房间并提供所需服务。给客人留下难忘而又愉悦的回忆。Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators .帮助客人寻找丢失在出租车上的物品。 通过专用行李车装卸通道为客人装卸行李。Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.引领客人到房间，介绍酒店及房间的设施设备。快速巡视房间是否存在问题，及时通知相关部门予以解决。Listens and responds to guest inquires using a positive , clear speaking voice . answers questions and offers assistance giving accurate information regarding outlet hours , other hotel service , directions to local attractions or function rooms , car rentals , air line shuttle service , etc.对于客人的需求予以积极快速的回应，提供准确信息，提供租车、旅游向导等服务。Organizes and store luggage as necessary in a designate area .将客人行李有序的寄存于指定地点。Greets customers immediately with a friendly and sincere welcome . Remain calm and attentive , especially during heavy hotel activity and emergencies .热情友好的问候客人。能成着冷静的应对各种突发情况。Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.积极的工作，友好的为客人提供服务的同时招呼示意下一位客人。Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 积极参加所需的各种培训，提高工作能力。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.在前台和礼宾部的团队中起到积极做用，有效的沟通，确保达到目标。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.为顾客提供热情周到的服务，有宾至如归感。Ensures that all guests are greeted at the door.第一时间问候客人。Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.如有需要，帮助客人拿取行李，确保客人及时办理离店，安排运送，同时欢迎他们再次光临。Handles and stores guests' luggage in a safe and secure, organized and systemized way.有条理的安放和储存客人的行李并确保安全。Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.确保大厅的整洁卫生，及常用客用资料和物品等的补充更新。Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel确保礼宾部准确的信息传递，保证酒店和宾客每日包裹邮件的正常收发。Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告，并跟进直至问题解决。Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT与餐饮部，客房部，工程部，IT等进行有效的沟通及合作。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed.  Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.按照健康安全，危机管理部门，灾难处理方法，救火程序执行。必要的时候加入救火。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机，用合理的方式提高酒店收入，确保客人物有所值。To undertake any other reasonable task or request as directed by the management. 接受部门其他合理的任务或要求的安排。Delivers morning newspapers ,Zipout checkout packets , mail , packages faxes etc . to specific guest room .负责将报纸，结帐单，包裹，邮件等送至客人房间。Cleans and polishes carts and other equipment used in the department .负责行李车的日常清洁和保养。 Answers the bell desk phone and provides information as needed .接听礼宾台电话，应客人的不同需求提供服务。Reads and matches luggage tags , writes claim tickets and detaches portion to give to desk.行李牌的登记及行李的分发。Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。Specific Job Knowledge, Skill and Ability 工作技能技巧要求：Ability to understand and follow written or verbal instructions 能遵照指示工作。Ability to grasp , lift and carry or otherwise move packages , boxes and luggage up to 100lbs . continuously throughout shift .有一定负重能力，能在当值期间持续搬运行李和重物。Ability to stand ,walk and sit and continuously perform essential job functions .能持续因工作需要的站立，行走等。Sufficient manual dexterity in one hand to be able to load and unload luggage .能专业的装卸行李。Required Qualifications 必要的资历要求：Ability to work under pressure and deal with stressful situations during busy periods.能在强压下胜任工作。Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.一定的英语阅读能力确保能获取行李牌上的信息，以及托运行李上的相关信息。Ability to effectively deal with internal and external customers , some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information .擅长于处理宾客关系，能快速有效的应对各种问题。Preferred Qualifications 更高的资历要求：1 or 2 years of related working experience prefered .一至两年相关工作经验者优先。

• Duty Manager 值班经理

• 常州万泽玛丽蒂姆酒店
• 2019-09-24 10:36:56

岗位职责• Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.  • 管理本班的前台工作确保客人得到快速的，专业的服务和个人的关注。• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.• 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。• Cooperates, coordinates and communicates with other hotel departments as required.• 按需要与酒店其它部门进行合作、协调和沟通。• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.• 对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。• Responds to guest needs and resolves related problems.• 就客人的需求做出反应并解决相关问题。• Assists Guest Relations in greeting, rooming, and sending off VIP guests.• 协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.• 监督员工的行为、制服穿着、卫生和外表形象。• Checks billing instructions and monitors guest credit• 检查结帐说明并监督客人信用情况。• Fully conversant with all hotel emergency procedures.• 熟知酒店紧急情况所有处理程序。• Ensures front line staff complies with FIT marketing techniques and maximize sales.• 确保一线员工遵从散客市场技巧并最大化的进行销售。• Works with Superior and Human Resources on manpower planning and management needs• 与上级领导和人力资源部一起进行人力规划和管理需求。岗位要求Required Skills –技能要求• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。• Good writing skills.• 具有良好写作技能。• Proficient in the use of Microsoft Office and Front Office System(Opera).• 熟练使用微软办公软件和前台系统(Opera)。• Problem solving and organizational abilities.• 具有解决问题和组织能力。Qualifications –学历• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent• 具有酒店行政管理，酒店管理或相关的学士学位或大专水平。Experience –经验• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.  • 拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。