工作职责：Position Statement This role is responsible for managing a team of Cluster Revenue Managers/Revenue Specialists that support hotels across the Asia Pacific region, as well as directly managing revenue operations for pipeline hotels in the region. The focus of this role is to drive continued development and growth of customer service standards, as well as revenue and profits. This role is expected to engage and develop team member whilst driving commercial performance for the portfolio by providing direction and offering feedback on performance. You will report into the Director, Business Development RMCC APAC. What will I be doing? As the Senior Cluster Revenue Manager – Project, RMCC APAC, you will be responsible for performing the following tasks to the highest standards:Revenue management: • Ensure all Best Practices and Standard Operating Procedures are followed to capitalize and maximize revenue potential.• Utilize systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis.• Works effectively with RMCC Team members, corporate team members, i.e., RDR, RCD, Hotels （GMs, CDs, GC&E and on property revenue coordinator）, sales, marketing, and e－commerce to build trusting relationships and ensure incremental financial and revenue management performance （RevPAR, RGI, EBITDA）.People Management: • Effectively manages the team and provides training and coaching to current and new Team Members to improve performance and to meet the current and future needs of the business.• Encourage the talent development and create succession plan, and address performance issues in a supportive, timely manner.Project Management: • Take end－to－end accountability for projects that drive revenue, efficiency, and operational excellence.• Overview on the project design, preparation, guidelines, and facilitate review calls with global/regional/ hotels team.• Monitor project timelines, risks, and deliverables to ensure on－time completion.• Responsible for project training plan, including （but not limited to） hotel facing training documentation, and internal process related training. • Leverage automation tools and solutions to improve work efficiency. • Drive change management and communication processes with focus on key commercial initiatives. • The role will need to manage stakeholders at all levels and on multiple project work streams.• Help run project review meeting to include progress and status reports on a timely basis.• Ensure determined project delivery methodology and standard practices are being followed through.Telling the Story and Present: • Consolidate information into presentations and supporting materials.• Be able to craft and tell a business case through presentations and meetings• Be able to build the story coherently and collaboratively, applying stakeholders’ interviews, available data, and present recommended best paths forward任职资格：What are we looking for?A Senior Cluster Revenue Manager – Project, RMCC APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:• Excellent communication skills, including written, oral and presentation skills.• Minimum 8 years of working experience with team lead role• Confident in communicating with a wide range of people, both internal and external.• Hands－on work experience with project leadership.• Positive, open－minded and ready for fast－paced and changing environment.• Clear, concise, logical and factual in making arguments and decisions.• Ability to recognize trends in data and evaluate complex written and numerical information effectively and efficiently.• Ability to prioritize and balance importance, urgency and resources.• Determined and energetic, whilst remaining calm and level headed to deliver results.• Strong time management, prioritization, and organization skills.• Strong commercial, analytical and stakeholder management skills.• Self－motivated and driven to take initiative on projects and communication.
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