岗位要求 1.人力资源管理、酒店管理、教育学、英语相关专业； 2.有酒店培训工作经验者优先； 3.专业技能： - 具备良好的语言表达能力和授课能力，能够独立承担相关培训会会务工作 - 具有良好的英语口语表达能力，能够流畅的进行英语交流 - 熟练运用PPT等各类办公软件 - 具备较强的文字写作能力，能够编写培训教材和试卷； 4.个人素质： - 性格外向有感染力，喜欢或擅长主持，具有良好的沟通协调能力和人际理解能力 - 团队意识强，肯吃苦耐劳，擅长与不同行业打交道 - 具备良好的职业操守和抗压能力，能够适应高强度的工作环境。 岗位职责 1.制定培训计划： - 根据酒店的发展战略和员工的需求，制定年度或季度培训计划，确保培训内容的针对性和实用性 - 负责培训需求调查与分析，了解员工的培训需求，为培训计划提供依据； 2.实施培训课程： - 负责组织和实施各类培训活动，包括新员工入职培训、在职员工技能提升培训等 - 讲授培训课程，包括公共外语、服务礼仪、沟通技巧、销售技巧等，提高员工的专业素养和服务水平； 3.评估培训效果： - 对培训效果进行跟进与评估，收集员工的反馈意见，不断优化培训课程和方式 - 定期提交培训优化报告，为酒店的人才培养和团队建设提供有力支持； 4.建立培训体系： - 协助上级进行培训体系的搭建和标准化梳理，确保培训工作的系统性和规范性 - 负责培训资料的整理和归档，建立完善的培训档案管理系统； 5.跨部门协作： - 与人力资源部门紧密合作，确保培训计划与人力资源战略相一致 - 与其他部门保持良好沟通，了解各部门的培训需求，提供针对性的培训支持。

岗位职责： 1. 负责审核酒店各类应收账款的准确性、完整性，核对收入系统与财务系统的数据一致性，确保账务无差异； 2. 定期与客户、合作单位及内部部门对账，跟踪未结款项并及时发起相应流程； 3. 审核应收相关凭证的合规性，确保符合财务制度及税务要求；归档应收台账及原始单据，确保资料完整可追溯； 4. 完善应收管理制度，优化审计流程。 胜任要求： 1. 本科及以上学历，财务、会计、审计等相关专业优先； 2. 2年以上酒店行业应收会计、审计或财务相关工作经验，熟悉酒店收入流程； 3. 熟练使用办公软件、财务软件及酒店管理系统，具备中软系统操作经验者优先； 4. 熟悉会计准则、税务法规及酒店行业结算模式； 5. 具备较强的数据分析能力和风险敏感度；责任心强，注重细节，能承受工作压力；具备良好的沟通能力，擅长跨部门协作与客户谈判。

岗位职责： 1、对酒吧经理负责，具体实施对大堂吧的日常营运管理工作，制定工作计划，并有效组织实施； 2、负责部门新员工培训和员工的在岗培训工作，确保员工的素质、技能符合岗位要求； 3、负责作业前菜单或工作单的查看，主动了解每位客人对服务和出品的特殊要求，并及时将信息传达给服务人员和出品部门，且须一一检查落实； 4、依据需求对各项管理制度、政策以及部门操作程序、出品及服务标准提出有建设性的意见和建议； 5、与客人建立良好的公共关系，并及时处理发生在部门的各类投诉、意外和突发事件； 6、关注市场，积极参与部门经营推广方案的讨论，并提出对经营有建设性的建议； 7、定时与成控部主管联系，确保大堂吧酒水成本得到有效控制； 8、负责执行大堂吧设备、设施的维护保养工作，使之经常处于完好的状态并得到合理的使用，防止事故发生； 9、负责检查大堂吧员工个人、区域环境等卫生及员工操作安全状况，贯彻执行饮食卫生制度，确保部门各项卫生及安全措施的实施。 胜任要求： 1、同岗位工作经验1年以上； 2、工作认真负责，并有一定的管理水平和经营理念； 3、懂各种酒水知识。

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

岗位职责 负责中厨房日常食材的切配工作，确保食材新鲜、卫生。 按照菜品标准和质量要求，精确切割食材，保证菜品的色香味俱佳。 负责食材的腌制、清洗等预处理工作。 保持砧板、刀具等工具的清洁与消毒，维护厨房卫生标准。 协助厨师完成其他厨房相关工作，确保厨房高效运转。 任职要求 年龄18岁以上，身体健康，持有有效健康证明。 具备基本的食材切割技巧，有相关工作经验者优先。 良好的卫生习惯，注重个人卫生及工作环境的整洁。 能够承受厨房工作的快节奏和高强度，适应轮班制度。 具备良好的沟通能力和团队协作精神。

To show the outgoing and gracious hospitality consistently by keep smiling, say greeting and professional grooming. 通过始终保持微笑、主动问候和专业的仪容仪表，时刻展现积极开朗、热情好客的职业风范。 Give information and update guest preference via preference pad. 提供信息和随时跟进客人的喜好。 Contacts housekeeping service associate to ensure guest preference met upon arrival and at very visit. 联系客房部服务员保证每次在客人到达时其喜好都能得到满足。 Answers phone in a polite clear and pleasant voice with a smile. 回答电话时声音要谦恭，清晰带有笑容。 Respond to all guest requests in a enthusiastic manner. 热情地回答所有客人的需求。 Ensures requests are expedited as quickly and effectively. 保证需求尽快有效的予以解决。 Communicates with guest at every opportunity to get their feedback. 有机会就和客人交流沟通并获得他们的回馈。 Meet with superior and takes on daily assigned tasks. 承担上级安排的其他任务。 Report guest complaints to Manager immediately. 及时向经理报告客人的投诉。 Report unusual behavior/activities on floors to supervisor. 向上级主管报告酒店楼层的异常人、行为、活动。 Logs all received calls from the guest who lost something in the hotel and get more detail information as much as possible记录下所有丢失物品的客人的电话，并尽可能详细地记录下所有信息。 Records and answers to all telephone enquiries regarding Lost & Found. Then follow up as quick as possible. 记录和回答有关失物招领的询问，并尽快跟进 Attendance in Housekeeping departmental briefing. 参加客房部的会议。 Attend meetings and training sessions as required. 按要求参加会议和培训活动。 Complete other tasks which assigned by the leader. 完成上级交代的其他任务

1.为宾客提供专业，友好，高效，热情的电话叫早服务； 2.掌握每日抵电宾客名单，特别是重要宾客和回头客，了解他们的特殊要求； 3.负责及时准确的将宾客的留言输入系统中； 4.确保所有宾客的询问和要求，都得到专业的帮助和热情友好的态度； 5.确保所有电话的转接是按专业标准，并且有礼貌； 6.熟知酒店所能提供给宾客和来访者的服务和设施； 7.了解酒店的餐厅及营业时间和经营范围。 岗位要求 1.大专及以上学历； 2.说话口齿清楚，音质优美，反应敏捷，有一定的英文表达能力； 3.能适应倒班工作。

可接受4个月单招生/实习生 【职位要求】 1.学历大专以上 2.较强的抗压能力 3.良好的沟通能力 【班次】 7:00-15:30 14:30-23:30 23:00-7:00

【岗位职责】 1、全面负责前厅部的日常运营管理工作，包括前台接待、礼宾服务等，确保服务质量符合酒店标准； 2、监督和指导前厅员工的工作表现，提供必要的培训和指导，提升团队整体服务水平； 3、处理宾客投诉及突发事件，及时解决问题并做好记录，确保宾客满意度； 4、协调与其他部门（如客房部、餐饮部等）的沟通与合作，确保酒店运营顺畅； 5、负责前厅部排班、考勤及绩效管理，优化人力资源配置； 6、检查前厅设施设备的运行状况，确保其正常使用并及时报修； 7、完成上级交办的其他工作任务。 【岗位要求】 1、具备良好的服务意识和职业素养，能够以热情、专业的态度对待宾客； 2、较强的沟通协调能力和团队管理能力，能够有效带领团队完成工作目标； 3、具备一定的抗压能力，能够妥善处理突发事件及宾客投诉； 4、熟练使用酒店管理系统（如Opera等）及办公软件（Word、Excel等）； 5、有酒店前厅工作经验者优先，无经验者可接受培训； 6、能适应倒班工作制，及节假日值班。

1.负责部门公文材料的打印、复印、装订、归档工作。 2.负责员工宿舍及餐厅的安排。 3.做好会议记录、妥善处理并及时请示汇报、准确传达上级的各项指示。 4.健康证审核及监督跟进办理。 5.负责日常行政接待工作。 6.负责部门公文材料的打印、复印、装订、归档工作。 7.负责考勤审核。 8.负责员工档案的管理工作。 9.负责员工入职、离职、异动等手续的办理工作。 10.协助部门负责人做好酒店人资行政相关工作的推动。 11.积极参加培训，不断提高自身素质与业务技能。 12.按时完成上级交办的其他工作。 大专以上学历，专业不限。 ◆ 熟练使用相关办公软件。 ◆ 1年以上相关工作经验。 ◆ 认同企业文化，融入企业。 ◆ 具有良好的沟通能力、敬业精神、职业道德操守，以及较强的责任心与执行力。 福利待遇：试用期4000，转正4200+200（绩效），全勤奖、年终奖、生日假、节假日礼品、月休6天、五险一金、包食宿。

岗位职责 1.负责餐厅的收餐、卫生打扫、包间服务 2.负责酒店内部宾客的服务，确保酒店为客户提供优质、及时性的服务，与客户建立良好的关系。 3.及时准确的地了解酒店的产品知识、及当地旅游观光及商务信息等资料，以便随时向宾客提供问询服务 4.征询客人在住期间的意见，及时了解客人的消费需求，并与相关部门协调沟通予以落实，确保客人的需求得以满足; 任职要求： 1.普通话标准 2.在岗期间不允许佩戴框架眼镜（可佩戴隐形） 3.具备出色的沟通技巧和服务意识 4. 能够高效协作，融入团队 5. 年龄18-35岁以内 6.身高1.68M 福利待遇： 1.五险一金，休6天 2.试用期1-3个月 3.试用期薪资3500+全勤，转正后薪资3700+200绩效+全勤 4.包食宿、季度劳保福利、团建、夏季清凉福利、节假日礼品等福利

Moxy为万豪旗下重点推广品牌，专业度要求较高，又正值筹备系统搭建，请各位应聘的小伙伴务必关注自己的近期履历是否为国际联号，尤其欢迎万豪系酒店从业者投递 岗位职责： 1.负责客房部的整体经营和运作；分配督导员工工作，制定工作计划并组织实施，向总经理汇报工作。 2.确保部门成本及各项费用，得以良好的控制。 3.根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4.制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5.检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6.组织编制部门工作程序及工作考评。 7.负责组织客房部各岗位职责、工作流程 8.主持部门业务会议，向下属员工下达工作指标和工作任务，并指导其工作；根据住房率，需要参与做房查房工作，重点检查万豪会员、VIP房并做好接待 9.定期安排设备维修保养、用品添置和更新改造计划 10.督促杀虫公司对酒店各个区域及部分客房的控虫工作，跟进杀虫质量 11.巡查各个区域绿植的存活和生长状态并和绿植公司沟通修剪和更换 12.确保布草洗涤质量 13.检查和督导PA对石材、地毯和沙发等的清洁质量 14.每季度激励楼层团队设计适应节气的客房欢迎礼和开夜床礼品 岗位要求： 1.大专以上同等以上学历。 2.有5年以上同星级客房管理工作经验。 3.熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4.掌握熟悉客房管理、服务流程和质量标准。 5.具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

1.Managing Execution andProfessional Expertise 管理执行及专业技能 a. Monitor all accountingrecords of Hotel transactions as established in the Finance Policy and otherMarriott Policy and Procedure material. 执行万豪财务政策和程序规定的酒店交易会计记录。 b. Ensure the necessarycontrols are in place in order to ensure the maximization of profits throughminimizing expenditure, safe guarding hotel assets and controlling costs in amanner that does not adversely affect the quality of the product the hoteloffers to its guests. 实施必要的控制措施，不影响酒店为客人提供的产品质量的前提下，通过控制支出，安全防范酒店资产和控制成本，确保实现利润最大化。 c. Compile the financialinformation required by the General Manager, Executive Committee, Regional,Divisional and Marriott Headquarters Personnel and ensure they are bothaccurate and presented within approved deadlines. 完成总经理、行政委员会、万豪总部所要求的财务信息，确保在期限内提交的数据准确无误。 d. Present variances toBudget, Outlook and other Finance targets to the General Manager andappropriate Department Heads and recommend corrective action for future months. 编制预算、预测及其他财务指标，并为总经理及部门总监提供财务建议和纠正措施。 e. Compile material forOwners meetings and ensure that the presentation of this information is handledin a totally professional manner. 为业主会议编制材料，并确保以完全专业的方式处理这些信息。 f. Attend Operations,Outlook, Budget, Department Heads, Credit, Executive Committee and othermeeting as required and ensure accurately inform and communicate with staff atappropriate levels. 根据需要参加运营、展望、预算、部门负责人、信贷、行政委员会和其他会议，并确保在适当的层面上与员工进行准确的信息交流和沟通。 g. Establish closecommunications and follow up with all parties required to provide input toOutlooks, Budgets, Operating Plans etc., and ensure that the final presentationreflects the highest possible degree of accuracy following the fullyinvolvement of the various Profit Centre Managers and Department Heads. 建立密切的沟通，跟进所有需要向Outlook、预算、运营计划等提供意见的各方，并确保在部门负责人充分参与之后，最后的陈述反映出尽可能高的准确性。 h. Ensure all Personnel andSalary Administration policies and procedures are established and compiled withat all times. 确保所有人事和薪资管理政策和程序的建立符合规定。 i. Report any deviation ofHotel or Corporate Policy and Procedure to the appropriate person as soon aspossible after they come to the attention of the Finance. 尽快向相关人员报告酒店或公司政策和程序的任何偏离。 j. Be totally familiar withall legal requirements and contractual obligations (especially requirements andobligations under the Hotel Management Agreement) and ensure that the GeneralManager is advised in advance of obligations and areas of non-compliance orconcern. 完全熟悉所有法律要求和合同义务（特别是酒店管理协议中的要求和义务），并确保总经理被提前告知义务和不遵守或不关注的领域。 k. Undertake additionalduties as requested by the General Manager or Area Director of Finance. 承担总经理或区域财务总监布置的任务。 l. To maintain the higheststandards of business ethics at all times and in the event of and conflict ofinterest arising ensure it is brought immediately to the attention of theGeneral Manager and other appropriate corporate officers. 始终保持最高的商业道德标准，并在发生利益冲突时立即引起总经理和其他相关公司官员的注意。 2. Relationship building 建立关系 a. Ensure that all FinanceDepartment staff are totally supportive of hotel programs to optimize thecorporate goals and standards relating to guest satisfaction, and adoptcourteous and professional communications with all third parties eg. Owners,Banker, Business suppliers, Government, Produce suppliers, Hotel guests,Customers, and Hotel Staff. 确保所有主管部门的工作人员完全支持酒店项目，以优化客人满意度的企业目标为标准，与第三方采取有礼貌和专业的沟通方式，如业主、银行、供应商、政府、酒店客人和酒店员工。 b. Contribute in positiveand pro-active manner to the reasonable needs and request of other ExecutiveCommittee Members, and Department Heads and ensure a close working relationshipexists between the Finance Department staff and staff at all levels. 积极主动地为其他执行委员和部门负责人的合理需求和要求做出贡献，确保各级管理部门员工之间密切联系。 3. Generating Talent andOrganizational Capability 培养及发展人才 a. Contribute in apro-active manner to Training Programs that enable staff at all levels to befamiliar with, and trained in the understanding of the appropriate Financialperformance of their various Profit Centres or areas of responsibility. 积极主动地参与培训计划，使各级人员熟悉并了解利润中心或财务业绩。 b. Establish and maintainTraining and Exposure programs for all staff in the Finance Department so theyare always in compliance with the Hotels Training Business Plan. 为财务部门建立和维护培训计划，确保财务人员始终遵守酒店培训业务计划。 c. Be well versed andknowledgeable of the hotels Fire Evacuation and all Emergency procedures aswell as health and safety requirements in the Workplace.  Ensure associates are aware of their duty ofcare as determined by legislation and that they maintain complete familiarity. 熟悉酒店的防疏散和所有应急程序以及工作场所的健康和安全要求。确保员工了解和熟悉立法确定的照顾责任。 d. Personally build clearand open lines of communication with all departments 个人与各部门建立清晰开放的沟通渠道。 e. Enforce Personal,Instinctive and Renewing guest service. 强化个人，本能和更新客人服务。 4. Leadership 领导力 a. Be personally involved inthe “take care” program. 亲自参与“关爱”计划。 b. Be innovative witheverything you do. 对所做的一切都是具有创新精神。 c. Create an environmentthat trains, develops, coaches and mentor’s associates. 创造一个培训，发展，教练和导师的同事的环境。 d. Dedicate time to yourpersonal development. 注重个人发展。 e. Where required developpolicy, formulate direction and strategy. 在所需的地方制定政策，方向和战略。 Profile of Competency 工作能力: Verygood English skills (written & verbal) 具有良好英文沟通能力（书写及口语） Computeroperation and familiarity with some software packages, including Spreadsheetprograms 具备电脑操作能力，熟悉软件及电子表格的操作 LegislationKnowledge 具有法律知识 SoundFinance Knowledge 具备良好的财务知识 Education 教育: University and Secondary education or equivalent 大学及中等教育或相等学历 Experience 工作经验: Atleast 3 years working experience in a similar position in 5 star hotel 在国际五星酒店至少3年同等职位工作经验

1、Executive Assistant Manager-F&B is responsible for the efficient and effective operation of whole F&B Department. To achieve departmental goals, in terms of guest satisfaction， financial targets, associates training and high associate morale. 行政助理经理-餐饮责整个餐饮部有效的日常运作，包括餐饮出品与餐饮服务。设立部门任务和目标，包括财务目标、市场美誉度、客人满意度和员工满意度等。 2、On service side, to ensure guest services are delivered according to the standard to meet and exceed guest expectations. 在餐饮服务方面，确保对客服务符合酒店的标准并力争满足及超越客人期望。 3、In terms of kitchen management, design the product according to market and customer group, provide high quality food under budget guidance, and guarantee profit. Monitoring the food, price and quality of the competitors, and strive for the unique and leading position of the hotel in the food and beverage production in the market.. 在厨房管理方面，根据客户群体设计出品，在预算指导下提供高质量食品，并保证利润。关注竞争对手的食品、价格及质量，力争酒店在市场中的餐饮出品上处于独特与领先地位。

主要任务： 行政总厨要负责整个厨房的日常操作，确保酒店内食品，成品或半成品保持一贯质量、口味及外观。在预算范围内提供高质量食品并保证利润。计划出品并管理、协调主厨、厨师及其他厨房员工的工作。同时也要关注竞争对手的食品、价格及质量 岗位职责： 1. 同各部门经理及厨师长协商制作菜单 2·决定食品及设备的标准并检查收货食品的质量 4·根据酒店的标准监督所有的烹饪 5·生产特殊的食品及有创造性的配方，保证成本预算的基础上给客人提供高标准的食品 6 .同总管事经理共同监测确保所有厨房设备的卫生及所有设备的正常运作 7 .同餐厅经理、宴会厅经理协商每天面临的特殊需求：特殊自助餐台搭设、重要客人需求及其他运作部门需求设备 8·监测每周食品成本并作出适当调整 9·同工程总监沟通有关所有厨房每天的设备维修。

吃喝玩乐餐厅（意大利特色餐厅）经理 To assist with thedevelopment and maintenance of a detailed Department Operations Manual thatreflects policies and procedures work processes and standards of performancewithin the Division. 协助制定、保持及更新详细的部门营运手册。营运手册要包括部门的政策及程序，部门的工作程序及标准。确保每年的更新要准确反映任何改变。 To assists with thepreparation and regular update of the Food and Beverage Departmental Budget, inclose cooperation with Assistant Director of Food & Beverage and theDirector of Food and Beverage ensuring targets are met and costs areeffectively controlled. 协助准备餐饮部的年度业务计划，确保部门目标中全面阐述了酒店的生意目标及员工的需要。 To participate in theformulation of the Annual Marketing Plan to established a list of marketingactivities in line with the compilation of the Annual Business Plan. 与餐饮部总监密切配合，协助准备及定期更新餐饮部的部门预算，确保达到经营目标及有效地控制成本。 To maintain the DailyLog Book 保存部门日志。 To submit thefollowing reports to the Director of Food and Beverage, in the absence of theOutlet manager arrange Assistant to do so: 协助餐务部经理准备及发出以下餐饮部文件 Weekly work schedule. 每月餐厅报告 Monthly consumptionreports of guest supplies. 每月客人用品消耗报告 Vacation schedule. 假期安排 Training forecast. 预计培训 Beverage shortage / overagereport. 酒水短缺/ 超额报告 Guest/staff incidentreport. 员工事故报告。 To plan the outletweekly roster and work schedules to ensure that the outlet is adequatelystaffed to handle the level of business. 根据营业状况排班，确保有足够的人手。 To request guestsupplies according to consumption and established par stocks. 根据使用状况和安全库存量申领客人用品。 To maintain the outletbulletin board. 维护部门信息板。 To attend monthly Foodand Beverage meeting and daily operations meeting. 参加每月和每日餐饮部日常会议。 To attend all othermeetings and briefings as directed by the Director of Food and Beverage. 参加餐饮总监主持的会议和简报。 To report “loss andfound” items in line with the Hyatt Regency Dongguan’s Policies &Procedures. 根据酒店的规章制度和程序汇报客人遗留物品的情况。 To ensure that theoutlet is kept clean and organized, both at the front as well as the back ofthe house. 确保部门的前场和后场区域干净、整洁有序。 To liaise and organizewith Stewarding and Housekeeping that the established cleaning schedules arestrictly adhered to. 联系并且协调餐务部和客房部严格按照清洁时间表进行清洁。 To ensure that theoutlet is managed efficiently according to the established concept statement,providing courteous, professional, efficient and flexible service at all timesaccording to the established standards. 确保根据经营理念对部门进行高效地管理，根据标准提供有礼的、专业的、高效并且富有弹性的服务。 To be a hands-onmanager and be present at all times in the outlet, especially during busyperiods. 在部门内凡事亲历亲为，特别是在工作繁忙期间。 To be flexible andadapt to rotate within the different departments, sub departments of the Foodand Beverage division or any others departments assigned by the hotel. 能够工作得富有弹性，能够适应餐饮部不同部门和酒店安排的其它部门工作。 To ensure that correctoperating standards are adhered in order to achieve the level of serviceestablished in the Departmental Operations Manual. 根据部门营运手册中的服务标准确保正确的营运标准。 To assignresponsibilities to subordinates and to check their performance periodically. 分派下属的工作并且定期检查下属的表现。 To ensure tablereservations are taken properly in order to maximize the restaurant turnover. 确保部门以最大的接待能力接受预定。 To ensure that the parstocks for all operating equipment and supplies are strictly adhered to, andthat the outlet is adequately equipped. 确保所有的设备和用品处于严格的安全库存量，并且确保部门有足够的设备和用品的配备。 To conduct monthlyinventory checks on all operating equipment and supplies. 负责每月对部门的设备和用品进行盘点。 To assist incontrolling the requisitioning, storage and careful use of all operatingequipment and supplies. 协助控制所有运营设备和物品的申请，储存和谨慎使用。 To conduct dailypre-shift briefings to employees on preparation, service and menu. 从准备工作、服务和菜单方面主持每日班前例会。 To liaise with theKitchen and other supporting departments on daily operation and quality. 为确保日常运作和质量，与厨房以及其它相关部门进行联络。 To ensure that allbeverage orders are produced according to the established recipes and procedureset for the outlet 确保酒水的出品和服务是严格按照酒店确定的配方和程序。 To control therequisitioning, storage, and service/portioning of beverages 控制物品申请、库存、酒水服务的量。 To control appropriatebeverage par stocks are maintained and record any spoilage and wastage 确保适当的酒水库存，维护并且记录酒水的报废和浪费。 To ensure that the barand surrounding area is kept clean and organized at all times 确保酒吧和周围区域随时保持整洁。 To handle all guestcomplaints, requests and inquiries on food, beverage and service. 处理客人关于食品、酒水和服务方面的投诉、要求以及疑问。 To ensure that theoutlet cashiering procedures are strictly adhered to. 确保部门的收银工作按照严格程序进行。 To supervise and overseethe operation and administration of the outlet. 监督管理和检查部的运作和行政方面的工作。 To ensure the smoothand efficient operation of Banqueting and Convention services throughout theresort 确保宴会及会议服务平稳且高效的运行。 To study, evaluateoperation/procedure and suggest improvements to DOFB/Assistant. 学习和评估营运和工作程序，向餐饮总监或副总监提出建议。. To act as a host tothe guests and ensure their satisfaction 对客人进行引导，确保客人满意。 To check workperformance of subordinates and their grooming. 检查下属的工作表现和仪容仪表。 To supervise, overseeand assist subordinates during busy period in the service. 在营业繁忙期间督导、检查并且协助下属的工作。 To liaise with kitchencrew on daily operation. 在日常运作的时候与厨房进行紧密联系。 To possess thoroughknowledge of menu and equipment. 具备充足的菜单和设备知识。 To work with Chef onthe menu, recipes and menu cycle concept. 和厨师长一起确定菜单、配方和菜单循环更新。 To report deviationsof the Catering and food and beverage products to the Director of Food andBeverage. 向餐饮总监汇报会议、餐饮产品的差异。 To fully understandand adhere to the Departmental Operations Manual. 充分理解并且执行部门运作手册。 To perform all tasksin accordance to the Session Plans and Task Breakdowns from the DepartmentalTraining Manual. 根据会议计划和部门运作手册完成任务。 To fully understandand apply the philosophy of F&B Top 20’s. 完全理解并且运用餐饮20个最高标准的理念。 To fully understandand adhere to Hyatt’s Food and Beverage Vision and Mission. 完全理解凯悦餐饮部使命和愿景。

Recruitment for Leisure 招聘负责旅行社销售 §  Systematically andefficiently calls on Key Accounts within location and reports findings andopportunities to the Director of Sales. 系统有效的对关键客户进行电话联系，并向销售部总监汇报新的市场发现和生意机会。 §  Pre-qualifies andtargets Key Accounts, utilising the Envision Sales & Cateringdatabase and develops appropriate and effective sales solicitation strategiesto increase hotel’s market share. 预先确认和锁定关键客户，利用Envision销售和宴会资料展开适当有效的销售策略去增加市场份额。 §  Ensures a high levelof exposure for hotel through direct sales solicitation of telephone contactand written communications. 通过销售人员的电话或书面沟通，确保酒店充分的向公众展示。 §  Professionallyconducts routine telemarketing activities to identify new accounts. 专业地进行日常电话销售，从而辨别我们的客人。 §  Conducts regularMarket Surveys and Competitor Researches. 进行正常的市场调查和竞争对手的调查。 §  Consults newspapers,trade journals, and other publications to learn about conventions and socialfunctions. 参考报纸，商业杂志和其他的出版物，从而获取会议和活动的相关信息。 §  Organises prospectfiles by listing information, such as names of officials and plans forconventions, to be used for promotional purposes. 通过罗列信息，比如组织者的姓名和会议计划等来编辑具有商务生意前途的资料，用于我们的推广和奖励计划。 §  Directs Salesemployees engaged in preparing promotional correspondence with travel bureaus,business and social groups. 指导销售人员从事与旅行社和商业社会团体间的商务信函和联系。 §  Confers withDepartment Heads to discuss and formulate plans for soliciting business. 同部门主管协商讨论，并明确阐述获取生意的计划。 §  Contacts executives oforganisations to explain services and facilities offered by hotel and tosolicit their business. 联系并向组织者的行政人员解释酒店提供的服务和设施，从而获取生意。 §  Ensures servicesprovided by the department are always available and are always carried out to defineStandard with the utmost efficiency, consistency and courtesy as detailed inthe Department Operations Manual. 确保酒店提供的服务总是按照部门运营指南所定义的标准执行的，高效，持续和礼貌，而且总是现实可行的。

Recruitment for Leisure 招聘负责旅行社 Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. 确保拜访客人的专业性：运用凯悦的顾问式销售原则和市场营销分析报表工具理念。 Carefully plans Sales Calls into defined objectives. 根据既定的目标来计划拜访客人。 Maintains a detailed knowledge of hotel facilities, features and services. 保持对酒店的设施设备，特征和服务有具体的了解。 Conducts extensive competitor researches and maintains excellent Product Knowledge of the Hotel. 对竞争对手进行密集的调查，对其酒店产品知识有这透彻的了解。 Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Associate Director of Sales. 系统而有效地拜访现有的和潜在的范围之内的客户，把所得的发现和机会整合成报表并上交给销售部副总监。 Pre-qualifies and targets prospects, utilising Fidelio database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. 预先调查并设定主要目标，利用Fidelio数据库去制定适合而有效的销售策略，从而扩大酒店的市场份额。 Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications. 通过直接的销售电话接触或书信沟通，维持酒店高度的公众知名度。 Professionally conducts routine telemarketing activities to identify new business opportunities. 专业地进行日常电话销售，寻求并确定新的生意机会。 Meets and greets VIP guests upon arrival/ departure. 欢迎欢送贵宾。 Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore new business opportunities. 计划并执行对现有的和潜在的客户的拜访，开发新的宴会商机。 Entertains and conducts hotel inspections to relevant representatives / delegates whenever required. 有需要时，宴请或带相关公司的代表或政府官员参观酒店。 Establishes strong contacts to source for information with regards to planned and upcoming functions / events. 建立强大的联系信息库，以便获取关于各种计划好的将要举行的活动/宴会的信息。 Implements all sales action plans related to responsibility areas as outlined in the Marketing plan. 根据年度市场营销计划上标明的个人负责区域来执行销售活动计划。 Achieves the monthly and annual personal target and the corporate segment target room night production and room revenue. 完成每月和年度个人目标、公司客户房晚数和客房收入指标。 Liaises and works closely with the related operation departments ensuring guests requests and expectations are being met. 与相关的运营部门保持良好的协调和合作关系，确保满足客人的要求和期望。

吃喝玩乐餐厅（意大利特色餐厅）副理 §  Assists the OutletManager to ensure that the outlet is managed efficiently according to theestablished concept statement, providing courteous, professional, efficient andflexible service at all times. 协助餐厅经理确保根据经营理念对部门进行高效地管理，根据标准提供有礼的、专业的、高效并且富有弹性的服务。 §  Is a hands-on managerand is present at all times in the Outlet, especially during busy periods. 在部门内凡事亲历亲为，特别是在工作繁忙期间。 §  Establishes andstrictly adheres to the par stocks for all operating equipment, supplies,inventoried items, and to ensure that the outlet is adequately equipped. 确保所有的设备和用品处于严格的安全库存量，并且确保部门有足够的设备和用品的配备。 §  Assists in conductingmonthly inventory checks on all operating equipment and supplies. 协助负责每月对部门的设备和用品进行检查和盘点。 §  In the absence ofOutlet Manager, conducts daily pre-shift briefings to employees on preparation,service and menu. 在餐厅经理缺勤时，从准备工作、服务和菜单方面主持 每日班前例会。 §  Liaises with theCulinary Department on daily operations and quality control. 为确保日常运作和质量，与厨房以及其它相关部门进行联络。 §  Has a thoroughknowledge and understanding of all food and beverage items in the menu and theability to recommend Food and Beverage combinations and upsell alternatives. 具备充足的菜单和设备知识。能够向客人推荐和促销餐饮产品。 §  Ensures that theoutlet is kept clean and organised, both at the front as well as the back ofhouse. 确保餐厅前场和后场都干净，整洁有序。 §  Liaises and organiseswith Housekeeping Department that the established cleaning schedules arestrictly adhered to. 联络客房部严格按照清洁时间表进行清洁。 §  Conducts regularinspections of the Outlet ensuring standards of cleanliness is maintained atall times. 定期巡视检查部门，以确保卫生情况随时符合标准。 §  Coordinates andmaintains machine maintenance reports and records. 确保设备定期维护并且认真记录。 §  Handles all guestrequests and inquiries on food, beverage and service. 为客人提供关于食品、酒水和服务方面的要求和咨询。 §  Ensures that allemployees establish a rapport with guests. 确保所有员工对客人友好亲善。

1)    Prepare, mix, present and serve all types of beverages based on the beverage manual by actively interacting with guests by focusing on quality, accuracy, efficient and guest experience. 根据酒水单准备，制作，展示及服务各类酒水，积极与宾客互动，重点关注质量，准确性，速度及宾客体验。 2)    The Head Bartender, is an Entertainer which can actively interact with guests with ease, feel and influence their moods if necessary, think on their feet, prepare beverages according to guest’s preferences, creating special beverages to blow away guests and creating memories. 首席调酒师可以通过与宾客的积极互动来舒缓，影响宾客的情绪和心情，通过迅速的反应，准备和提供个性化的酒水服务，让宾客感到惊喜，让宾客拥有终生难忘的美好回忆。 3)    Takes pride in their products and ingredients and ensures proper storage and safety of all the stocks in the bar. 确保产品及原料得到适当及安全的储存。 4)    Is meticulous about the spotless working environment cleanliness and maintenance of the bar area, fridges, bar floor, storage areas, glassware and all equipment in and around the bar. 细致的清洁工作区域以及维护酒吧范围内，包括吧台，冰箱，地板，储存区，玻璃器皿等设施设备。 5)    Is flexible and can perform all duties and responsibilities of a cashier when assigned at the poolside. 灵活工作，当被分配至泳池边工作时，可以承担收银员的职责。 6)    Performs other tasks assigned by the managers, which leads to guest satisfaction and profit for the hotel. 完成餐厅经理分配的其他跟客人满意度及酒店收益相关的任务。 7)    In charge of daily Inventory and sales reports following the opening/closing checklists and to do lists. 负责每日库存及销售报表的更新，填写开档收档检查表及工作清单。 8)    Maintains and ensures cleanliness and sufficient operating equipment others required for service hours in the bar. 维护和清洁酒吧的设备，确保在营运时 间足够使用对餐饮部的产品知识了解深入，包括各餐厅的推广计划、餐厅营业时间以及食品和酒水知识。 9)    Upsell F&B products. 推销餐饮产品。 10)  Handles the orderly stocking of glassware and ensures adequate stock and inventory is maintained and informs Supervisor if any equipment has to be re-ordered in a timely manner. 负责玻璃器皿的维护和储存，如有需要补充的及时通知餐厅主管。 11)  Ensures a standard cleanliness and mise-en-place in the bar following the standard. 确保吧台及后区符合既定卫生标准。 12)  Validates guest orders in the guest check, received payment from guest / guest signature and completes for the total sales 买单前检查账单项目，确保收款准确无误。 13)  Checks and controls the temperature of the bar and wine chillers and notes them on the temperature record on a daily basis. 每日检查和控制酒吧及葡萄酒冷却器的温度，并进行记录。 14)  Performs the sequence of service, like all the other servers. 为宾客展示标准的服务流程。 15)  Is passionate and constantly keep themselves up to date about their craft, participates in associations and club membership related to bar/cocktails and wines to update knowledge on latest service style and products, as well as promoting the image of bar. 富有激情的，不断的自我完善，通过加入酒水相关的组织或团体来提升酒水知识，服务品质，同时宣传酒吧。 16)  Establishes and maintains respectful and good relations with colleagues within and with other departments. 在本部门团队成员间及与其他部门成员间建立并维持相互尊重及良好关系。 17)  Assists colleagues within and other departments in the performance of duties and responsibilities to attain quality product and service for the Hotel. 与团队成员互帮互助包含餐饮部成员及其他部门成员，相互尊重，促进团队合作，为公司绩效作贡献。 18)  Attends the daily briefings, the monthly colleague meeting and relevant trainings conducted by the Hotel management. 参加每日的部门会议，月度团队成员会议及酒店组织的相关培训。 19)  Keeps themselves informed of all pertinent details concerning the Hotel. 确保了解酒店相关信息。 20)  Knowledgeable on all food and beverage menus of the restaurants and bars, preparation methods, ingredients and presentations. 熟悉所有餐厅及酒吧食品及酒水菜单的内容、制作方法、制作原料及展示讲解。 21)  Takes accurate orders for all guests according to the given standard and practices suggestive selling to boost F&B sales. 遵循标准，准确的为宾客点单并根据宾客喜好为其提供建议及推荐酒水以提高餐饮收入。 22)  Keeping the Supervisor updated on the challenges, orders, guest satisfaction, guest preferences and special requests. 确保主管接收到最新的宾客预定信息，包括困难，订单, 客人满意度，宾客喜好及特殊需求。 23)  Be ready to offer lateral service to other department so that the needs of each other are met. 在任何部门需要协助时，积极主动的提供帮助以满足同事的需求。 24)  Adheres to the provisions outlined in the Employee’s Handbook. 严格执行员工手册中的条例。 25)  Adhere to the set procedures for attendance and time keeping. 坚持考勤政策，准时出勤。 26)  Actively participate in activities concerning the protection of the environment. 积极加入到环境保护的活动。 27)  Ability to exercise good judgments in determining potentially intoxicated guests. 能够冷静处理酒醉客人。 28)  Maintain complete knowledge and strictly abide to local liquor laws, particularly those prohibiting service to minors intoxicated persons and drunk driving. 完全了解本地的酒水管理制度并严格遵守，特别是严禁对未成年人贩卖酒精饮品。 29)  Maintains the highest standards of professionalism, ethics and extend towards all hotel guests and staff. 对酒店客人和员工保持高标准的专业性和良好的道德操守。 30)  Successful completion of the training/certification process. 顺利完成相关的培训/认证工作。

Take order and serve the guest according to the sequence. 根据顺序，为客人点单并服务。 Up-sell product. 销售产品。 Maintain guest supplies and control the cost. 维持营运的供应品和控制损坏量。 Ensure beverage stock in the bar is correct. 在下班时，确保饮料的存货是正确的。 Ensure buffet set up and service according to the standard. 确保自助餐的布置是按照标准的并在服务中掌控自助餐。 Ensure smoothly service according to the task arranged. 根据部门分配的任务，确保流畅的服务。 Handle enquiries and require in food and beverage. 必需能处理任何有关食物和饮料的询问和要求。 Assists in conducting monthly inventory checks on all operating equipment and supplies. 协助每月对所有设备和存货进行检查。 Provide guidance before serving. 在服务之前，必需做指导。 Knowledgeable in food and beverage, Able to up-sell and recommend food and beverage. 对菜单中的食物和饮料要非常了解，并能向客人推荐食物和饮料的组合，就像促销中的选择一样。 Able to train the new coming staffs and trainees. 有能力培训新员工和实习生。 Maintain communication with stewarding, house keeping and engineering, Ensure restaurant clean and well maintained. 与餐务部，客房部和维修部门进行良好的沟通，确保餐厅的干净、保修。 Provide food and beverage according to the menu. 根据设计的菜单，提供饮料。 Exchange the position flexible. 对餐饮部或酒店其他部门的岗位进行灵活的调换。 Provide efficient and high quality service all the time. 始终提供高质量、快速的服务。 Set up and tune over the table in the meal period. 根据不同的用餐时间，进行不同的摆台并在用餐高峰时，从新摆台。 Change the linen according to the schedule. 根据布草房建立的安排表，把脏的布草送到洗衣房并把干净的拿回部门。 Set up tables according to the Department Operation Manual. 准备摆台并按照部门营运手册来执行工作职责。 Collect the needs in food and beverage. 收集所有食物和饮料的需求。 Fold napkin when not busy. 在不忙的时候，叠餐巾。 Strict in restaurant opening hours. 严格遵守餐厅的营业时间。 Maintain bar area tidy and clean. 始终确保服务台、吧台和周围环境的干净和有条理。 Strict in control guest supplies, Release breakage and waste. 控制营运的供应品，减少损害和浪费。 Handle guest require in a professional and efficiency manner. 用礼貌和有效的方式，解决客人的要求。 Fully understand and strict  in Department Operations Manual. 完全理解并执行部门的营运手册。 All the work process according to the work plan and training task list. 所有工作都要按照工作计划和部门培训工序表。 Fully understand F&B Top 20. 完全理解并应用餐饮部Top 20’s的理念。 Fully understand and support Hyatt F&B vision and mission. 完全理解并坚持凯悦餐饮部远见和任务。

【岗位职责】 1、制定和组织公司的公关计划，实施公关活动； 2、策划与组织实施产品订货会、新产品发布会以及行业展会的市场宣传等公关活动； 3、协调公司各部门资源，树立和提升公司行业知名度； 4、积极参加行业活动，了解与掌握市场信息，建立行业人际关系桥梁； 5、及时了解与媒体/合作方合作中遇到的各种问题并妥善解决； 【岗位要求】 1、2年以上公关从业经验，拥有一定酒店资源、媒体、人脉资源； 2、熟悉行业规则，对外公关经验丰富、有较好的危机处理能力； 3、拥有良好的项目推广方案策划、撰写、执行、落地能力； 4、形象气质好，具有较强的商务谈判技巧，人际沟通及语言表达能力；

1 . Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures. 监督日常的洗衣及运营工作，确保所有的一切符合我们的政策标准和流程。 2. Ensures consistent workflow to minimize peaks and valleys in production. 确保我们的生产保持一致的稳定。. 3. Supervises staffing levels to ensure that operational needs and financial objectives are met. 为实现企业的财政收益监督员工的水平是否达到运营的需求. 4. Orders cleaning supplies and uniforms within budget. 清洁用品和员工制服的采购在预算之内。 5. Ensures all associates have proper supplies, equipment and uniforms. 确保员工的制服、基础设备和供应得到保障。 6. Works effectively with the Engineering department on Laundry equipment maintenance needs. 在洗衣设备需求和维护方面与工程部保持有效的沟通。 7. Sets a positive example for guest relations. 为客户之间的关系设立一个积极的典范。 8. Empowers associates to provide excellent customer service. 赋予员工为客户提供卓越服务的权利。 9. Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. 建立和维护开放的员工合作关系，同时也促进员工在团队中能够做同样有意义的事. 10. Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns. 征求员工的意见反馈，通过开放的政策来了解员工的满意度和对一些问题的关注 11. Brings issues to the attention of the department manager and Human Resources as necessary. 特殊情况，如有必要需通知部门主管和人力资源部。 12. Manages associate progressive discipline procedures. 通过酒店纪律程序更进一步管理员工。 13. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. 确保酒店的政策一如既往的公平公正,纪律程序和文档完全符合标准和酒店的运营需求，并且能够不断地完善从而为企业运营提供帮助. 14.Manages the associate performance appraisal process. 对员工的表现进行评估和管理。

§  Take order and servethe guest according to the sequence. 根据顺序，为客人点单并服务。 §  Up-sell product. 销售产品。 §  Maintain guestsupplies and control the cost. 维持营运的供应品和控制损坏量。 §  Ensure beverage stockin the bar is correct. 在下班时，确保饮料的存货是正确的。 §  Ensure buffet set upand service according to the standard. 确保自助餐的布置是按照标准的并在服务中掌控自助餐。 §  Ensure smoothlyservice according to the task arranged. 根据部门分配的任务，确保流畅的服务。 §  Handle enquiries andrequire in food and beverage. 必需能处理任何有关食物和饮料的询问和要求。 §  Assists in conductingmonthly inventory checks on all operating equipment and supplies. 协助每月对所有设备和存货进行检查。 §  Provide guidancebefore serving. 在服务之前，必需做指导。 §  Knowledgeable in foodand beverage, Able to up-sell and recommend food and beverage. 对菜单中的食物和饮料要非常了解，并能向客人推荐食物和饮料的组合，就像促销中的选择一样。 §  Able to train the newcoming staffs and trainees. 有能力培训新员工和实习生。 §  Maintain communicationwith stewarding, house keeping and engineering, Ensure restaurant clean andwell maintained. 与餐务部，客房部和维修部门进行良好的沟通，确保餐厅的干净、保修。 §  Provide food and beverageaccording to the menu. 根据设计的菜单，提供饮料。 §  Exchange the positionflexible. 对餐饮部或酒店其他部门的岗位进行灵活的调换。 §  Provide efficient andhigh quality service all the time. 始终提供高质量、快速的服务。 §  Set up and tune overthe table in the meal period. 根据不同的用餐时间，进行不同的摆台并在用餐高峰时，从新摆台。 §  Change the linenaccording to the schedule. 根据布草房建立的安排表，把脏的布草送到洗衣房并把干净的拿回部门。 §  Set up tablesaccording to the Department Operation Manual. 准备摆台并按照部门营运手册来执行工作职责。 §  Collect the needs infood and beverage. 收集所有食物和饮料的需求。 §  Fold napkin when notbusy. 在不忙的时候，叠餐巾。 §  Strict in restaurantopening hours. 严格遵守餐厅的营业时间。 §  Maintain bar area tidyand clean. 始终确保服务台、吧台和周围环境的干净和有条理。 §  Strict in controlguest supplies, Release breakage and waste. 控制营运的供应品，减少损害和浪费。 §  Handle guest requirein a professional and efficiency manner. 用礼貌和有效的方式，解决客人的要求。 §  Fully understand andstrict  in Department Operations Manual. 完全理解并执行部门的营运手册。 §  All the work processaccording to the work plan and training task list. 所有工作都要按照工作计划和部门培训工序表。 §  Fully understandF&B Top 20. 完全理解并应用餐饮部Top 20’s的理念。 §  Fully understand andsupport Hyatt F&B vision and mission. 完全理解并坚持凯悦餐饮部远见和任务。