· Registers and rooms all arrivals according to established procedures.
根据酒店的操作程序制度, 登记和安排客人住
· Maintains intimate knowledge of departmental standards and procedures.
熟悉本部门的操作标准和程序
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
严格执行入住和退房以及换房程序并确保所有加入酒店系统的数据与预定的完全一致
· Maintains cashier float and ensures accurate daily report of all money received.
确保每日的流动资金和正确汇报每日所接收的钱
· Keeps abreast of all modifications to accounting policies and procedures.
所有修改要与财务政策和程序与时俱进
·Attends to guest’s complaints, inquiries and requests, referees problems to supervisor if he/she unable to assist.
处理客人的投诉,查询和需求, 当主管不在时调解问题
· Maintains exemplary deportmentstandards of behavior and appearance and attitude as expectedin a Hilton Brand.
行为举止, 外表以及姿势态度符合希尔顿标准
· Adheres to Hilton Hotels Group Corporate Code of Conduct,Employee Handbook and Hotel policies.
遵守希尔顿酒店管理集团制度, 员工手册和酒店政策