岗位职责
1. 准时上班,正确穿着制服和佩戴铭牌。时刻提供礼貌和专业的服务。
To report for duty punctually wearing the correct uniform and name badge at all times. To provide a courteous and professional service at all times.
2. 与本部门及其它部门的同事保持良好的工作关系。
To maintain good working relationships with your own colleagues, and all other departments.
3. 监督员工工作表现,不断向所管辖的员工提供建议和支持,必要时对员工进行面对面的指导。
Supervise associate’s performance, provide ongoing advice and support to associates under your supervision, provide one to one instruction to staff members when required
4. 完全了解酒店的规章制度、卫生与健康、安全的政策。
To have a complete understanding of and adhere to the resort’s policy relating to fire, hygiene, health and safety.
5. 组织新员工入职培训及服务技能培训并解释酒店相关的政策,操作程序以及设备的使用与保养。
Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
6. 完成职责范围内委派的其它工作任务。
To carry out any other reasonable duties and responsibilities as assigned.
7. 完成行政管家所分配的其它工作任务。
To perform secondary duties as assigned by the Executive Housekeeper.
岗位要求
高中及以上学历
High School degree or above
显著的计划能力
Apparent planning ability;
良好的客房操作技能并熟知客房标准操作流程
Good knowledge about the technical and HSKP SOP
2年以上的国际酒店/度假酒店工作经验
At least 2 years’ working experience in international class hotel/resort.
适应灵活的工作时间
Willing to work extended hours when required