JOB SUMMARY
The Operations Manager leads, oversees, and optimizes the end-to-end daily operations of the SHV Operations department to drive efficiency, ensure business continuity, and meet organizational performance goals. This role is responsible for managing a team of operational staff, implementing process improvements, overseeing logistics and compliance, and collaborating cross-functionally to resolve complex operational challenges. The ideal candidate is a strategic, results-driven leader with a track record of streamlining workflows, fostering team productivity, and upholding operational excellence in a fast-paced environment.
KEY RESPONSIBILITIES
1. Team Leadership & Operational Oversight
· Lead, mentor, and manage a team of Operate third-party support staff, including setting performance goals, conducting regular feedback sessions, and driving professional development.
· Oversee the execution of daily operational tasks (inventory management, supply/equipment maintenance, task prioritization) to ensure 100% business continuity and minimize disruptions.
· Delegate workload effectively across the team, monitor task progress, and ensure adherence to efficiency and accuracy standards.
2. Process Strategy & Improvement
· Identify systemic inefficiencies in workflows, logistics, and operational systems; design and implement scalable process improvements to reduce costs, enhance productivity, and optimize resource allocation.
· Lead the rollout of new operational procedures, best practices, and tools (e.g., ERP/CRM updates); train the team on changes and ensure consistent adoption.
· Maintain a centralized repository of operational records, documentation, and SOPs (Standard Operating Procedures); regularly review and update materials to reflect process changes.
3. Logistics & Cross-Functional Coordination
· Oversee end-to-end logistics management, including scheduling, dispatching, and tracking of shipments or service deliveries; resolve delays or issues with vendors, suppliers, and carriers.
· Serve as the primary liaison between SHV Operations and cross-functional teams (Supply Chain, Customer Service, IT, Facility Management) to align operational priorities and resolve escalated issues.
· Manage vendor/supplier relationships, including performance evaluation, contract compliance, and negotiation of terms to ensure timely, cost-effective delivery of goods/services.
· Oversee facility management tasks (e.g., preventive maintenance, safety inspections, space allocation) to maintain a safe, functional work environment.
4. Compliance, Reporting & Risk Management
· Ensure the department’s strict adherence to company policies, industry regulations, and safety standards; conduct regular audits, inspections, and risk assessments to identify gaps and implement corrective actions.
· Develop, analyze, and present high-level operational reports to the Director of Operations (e.g., monthly performance metrics, incident summaries, cost trends, process improvement outcomes).
· Lead responses to operational incidents (e.g., supply shortages, shipment failures); investigate root causes, implement preventive measures, and escalate critical risks to senior leadership.
5. Departmental Strategy & Support
· Collaborate with the Director of Operations to develop short- and long-term operational strategies aligned with organizational goals (e.g., scaling operations, reducing costs, improving customer satisfaction).
· Address complex internal/external inquiries related to operations; serve as the escalation point for high-priority issues from staff, stakeholders, or clients.
· Manage the operational budget, including tracking expenses, identifying cost-saving opportunities, and ensuring resources are allocated to high-impact areas.
SKILLS AND QUALIFICATIONS REQUIRED
· Education: Bachelor’s degree in Business Administration, Operations Management, Logistics,
· Experience: 3–5 years of progressive operations experience, including 1–2 years in a supervisory or managerial role (team leadership experience non-negotiable). Industry-specific experience (e.g., retail, manufacturing, logistics) in SHV is a strong plus.
Technical Skills:
· Advanced proficiency in MS Office Suite (Excel for data analysis, PowerPoint for reporting, Word for documentation).
· Demonstrated experience with ERP systems (e.g., SAP, Oracle) and/or CRM software (e.g., Salesforce); ability to leverage these tools to streamline operations.
· Familiarity with inventory management systems and operational reporting tools.
Soft Skills:
· Strong leadership and team management abilities—proven track record of motivating teams to meet/exceed performance metrics.
· Excellent strategic thinking and problem-solving skills; ability to balance day-to-day operations with long-term process improvement.
· Exceptional English written and verbal communication; ability to collaborate effectively with cross-functional teams and present data to senior leadership.
· Strong organizational skills, time management, and the ability to prioritize multiple tasks in a fast-paced, dynamic environment.
· Adaptability and resilience—ability to navigate change and lead teams through process transitions.
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