岗位职责 1.疏导过往车辆，保障大堂门前过往车辆行人的安全，使门前畅通无阻。 2.服务周到热情，见宾客主动问好，对乘车宾客要协助迎宾员照料宾客下车。 3.保证酒店和宾客的生命财产安全。 4.保持好与大门岗及停车场岗位的联系使车辆有序出入停放。 5.加强巡逻，发现可疑情况，视情况处理或及时向上级报告。 6.一般性纠纷和事故立即按程序处理，并及时请示汇报。 7.一旦酒店发生火灾应立即报警，按火灾处理程序向有关人员进行报告。 岗位要求 1、处理事情要迅速，果断、准确。 2、具有较好的协调能力，懂得一定安全保卫知识。 3、工作积极主动、认真负责。

【岗位职责】 1、对负责采购的每项物品的进货渠道、质量要求、价格等要非常清楚。 2、对各部门送来的采购申请单，认真审核，并以认真负责的态度货比三家。 3、准备相关采购文件，包括电话查询、市场价格调查等。 4、根据所选供应商的报价，落实采购定单并汇报期间的差异。。 5、对经过批准同意购买的货物要及时采购回来。保证供应。

了解国家有关酒店行业的各项政策法规和高星级酒店各岗位的业务流程，有较丰富的酒店管理知识和管理经验，有较强的市场营销、品牌意识和全局观，有良好的规划能力、团队建设能力和应变处置能力，有较强的经营管理能力、市场洞察力和组织协调能力，能有效整合资源推进酒店经营目标的实现。

岗位职责: 1 全面负责集团旗下分店的经营管理，领导各部门员工完成酒店的各项计划目标； 2 围绕公司下达的利润指标和各项工作，编制酒店的预算和决算，严格控制经营成本和各种费用开支； 3 负责酒店团队的建立、培养和管理提高整个酒店的服务质量和员工素质； 4 根据市场变化和发展，制定切实可行的市场营销工作策略，并组织实施和有效控制； 5 全面负责安全管理，抓好食品卫生，治安安全等工作，确保客人和员工的人身、财产安全； 6 与公司、加盟业主进行日常的沟通协调工作，确保信息畅通、有效； 7 负责做好酒店与各界人士的公共关系，抓好重要客人的接待工作，塑造良好的内、外部形象； 8 关心员工思想和生活，不断改善员工的工作条件； 9 完成公司交办的其他工作。 任职要求： 1 大专及以上学历，条件优秀者可放宽； 2 有酒店总经理助理至少三年以上的任职经验、部门经理2年及以上的管理经验（前厅/客房/销售至少管理过两个部门），25-40岁，连锁酒店或高星级酒店经验者优先； 3 责任心强，服务意识高，大胆创新； 4 原则性强，执行力较好；有良好的抗压能力，能出色完成公司下达的各项指标； 5 认同企业文化核心价值观，有很强的服务意识、学习能力和工作责任心。 公司包食宿、社保、节日福利、免费参加机构外训

了解国家有关酒店行业的各项政策法规以及行业的现状与发展趋势，具有较丰富的酒店管理知识和管理经验；了解酒店各岗位的业务流程，有良好的团队建设、组织协调与市场营销能力；具有团队协作精神，能够有效配合总经理开展工作。

负责完成自助早餐的菜品出品，午餐及晚餐客人零点外卖等，服从调配。要求酒店相关经验两年以上

1、负责餐饮部餐具的盘点，办证及时补充餐具用餐； 2、检查和管理各点餐具的使用情况； 3、安排管事部员工的工作班次； 4、负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生； 5、负责下属员工的考勤考核工作，督促员工做好安全工作； 6、做好管事部员工的人员稳定及缺编补编工作

有责任心， 细心耐心。

1、有相关工作经验优先考虑，普通话流利，男女不限。 2、具有良好的职业道德，较高的责任心和严谨的工作态度。 3、刻苦耐劳、努力勤奋、有自信心及上进心。 4、喜欢对客服务及前线工作、主动、外向。 5、要求会游泳。

岗位职责 熟悉并能正确处理各种不同的布巾。 确保正确使用设备和化学剂。 立即向洗衣房经理和主管汇报有关设备故障的问题。 细心处理客人衣物，尽量避免损坏、缩水、丢失纽扣等。 在有要求时收集客人衣物，确保准确记录客人房号。洗衣前后检查所有项目并记录损坏、褪色等，对自己不熟悉的衣料不能擅自处理。 核算客人洗衣的成本，并确保准确及时的寄出。 向客人提供优质服务。 确保客人需求和合理要求被满足。 不断地寻找机会发展对客服务。 采取适当的行动解决客人的投诉。 坚持酒店安全制度、紧急情况处理规定和程序。 坚持酒店的清洁和养护。 保持维护所在工作区域的高度整洁。 识别出客衣的种类 能够开关湿洗机器 将容易变形的衣物放入到洗衣网中 需要的情况下可以人工去除污渍 调整机器烘干衣物 清洁机器 完成主管交给的额外任务 岗位要求 会识别不同布巾, 熟悉洗衣所用的化学试剂。 高中学历。 有相关的洗衣房工作经验。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

A Director of Human Resources will manage Human Resource related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives. What will I be doing?   As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, a Director of Human Resources will perform the following tasks to the highest standards:     Plan and forecast the short and long-term talent requirements for the hotel to support its business plans Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants Build a strong career and succession planning system to retain and develop talent Implement training and development strategies to continuously improve performance and customer service Oversee the hotel's human resources database and payroll system Provide a framework for counseling, coaching, and welfare services Manage the Opinion Survey and the calendar of Team Member social events Manage and resolve, promptly and completely, all employee relations issues Maintain an awareness of competitor human resources activities and best practices #LI-VG2 Qualifications - External What are we looking for? A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required Previous human resources management experience in the hotel, leisure, and/or retail sector Excellent leadership skills and exceptional communication skills Strong commercial/business acumen A passion for leadership and the vision to create a winning team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

【职位描述】 A Director of Human Resources will manage Human Resource related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives. What will I be doing? As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, a Director of Human Resources will perform the following tasks to the highest standards: -Plan and forecast the short and long-term talent requirements for the hotel to support its business plans -Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants -Build a strong career and succession planning system to retain and develop talent -Implement training and development strategies to continuously improve performance and customer service -Oversee the hotel's human resources database and payroll system -Provide a framework for counseling, coaching, and welfare services -Manage the Opinion Survey and the calendar of Team Member social events -Manage and resolve, promptly and completely, all employee relations issues -Maintain an awareness of competitor human resources activities and best practices #LI-VG2 【任职要求】 What are we looking for? A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required -Previous human resources management experience in the hotel, leisure, and/or retail sector -Excellent leadership skills and exceptional communication skills -Strong commercial/business acumen -A passion for leadership and the vision to create a winning team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

岗位职责： 1、按照公司标准，全面提高酒店的管理水平及服务质量，创造良好的经济效益和社会效益； 2、监督贯彻执行酒店经营方向和管理目标； 3、关注市场动向，确保酒店营业收入稳定增长； 4、详细阅读和分析报表，检查营业计划的完成情况，并采取对策，保证本店营业顺利进行； 5、严格控制成本费用，保证利润最大化； 6、对酒店进行日常的管理工作，协调酒店各部门的配合，促进各部门的沟通，保持高效率完成工作，建设团结、合作、与创新的企业团队和敬业爱店不断进取的企业文化等。   岗位要求： 1、年龄24-39岁； 2、3年以上中高端连锁酒店店长/总经理工作经验； 3、熟悉酒店运营管理及地方相关政策法规，认同珀林企业文化和企业价值观。 其他要求 年龄要求：24-39岁

-  To assist the FO manager in the smooth and efficient operation of the routine.     协助前厅部经理确保前厅部的日常工作。 -Good English and Computer skill.  精通英语和电脑。 - Work experience in a similar position in another 5 Star Hotel for 1- 2 years.   1-2年其他五星酒店同职位的工作经验。 - Good commincaiton and presentation skill.   良好的沟通表达能力

1.保持工作环境的整洁，每天早上检查磅称是否准确；           2.按采购规格和质量标准进行验收；                           3.供应商送货质量不合要求的不予收货，并通知有关采购人员跟进办理退货手续；                          4.验收货时，所有物资必须由使用部门人员共同验收，收货记录必须有供应商和部门收货人的共同签字；                         5.所有产品须严格按照收货要求进行收货；                          6.录入每日收货单据，连同收货原始单据交成本组审核；              7.使用部门对货物的意见和建议，及时将信息反馈给采购部门和成本部，对每日收货过程中出现的问题做好记录并及时送交财务经理；                                                       8.对物料、调料定时下单；                                     9.协助成本会计进行餐具、酒水及调料等食材盘点工作；               10.发货时必须以先进先出为原则；                              11.要经常检查库存物品的质量，发现即将过期或变质物质要及时向上级部门报告，并妥善处理。

1、按照规定，协助收货员严格验收酒店所有到货物资； 2、审核每月到货物资验收单； 3、审核每月果篮单及布草洗涤单数量、金额； 4、参与每月生鲜物资询价； 5、每月底进行财务库房盘点，协助成本主管完成酒店各类库房抽盘，编制盘点表做到账实相符； 6、每月对酒店各类物资有效期清查，并编制慢动库存表； 7、编制每日成本日报、每周经营周报； 8、协助成本控制主管做好每月月结工作，包括但不限于：盘点、数据梳理、凭证编制、凭证粘贴； 9、整理相关成本资料并装订存档； 10、月末结账后，统计生鲜供应商的收货记录汇总表及定价资料提交至应付主管； 11、根据仓管提供的采购计划呈报立项公文，并在成本系统中下采购单、领料单； 12、根据实际情况，进行成本系统中供应商及存货新增； 完成领导交办的其他事项。

KEY RESPONSIBILITIES 主要职责 Job Summary职责概述 As a Director of Human Resources the major work is to carry out the recruitment, the investigation and management of the salary, job assignment and train and develop the potential of employees, and ensure the smooth and efficient running of the Human Resources Department, as well as the strict implementation of all Policies and Procedures . 人力资源部总监的角色是开展录用、薪资调查与管理、员工工作分配、培训并发掘员工的潜能、在业务上是确保人力资源部顺利、高效运行，保证酒店规章制度和政策严格执行。   Essential Duties and Responsibilities主要职责和责任 1.Have a strong knowledge about the local labor laws and provide the appropriate advises to the General Manager about how to avoid related issues caused by Labor relations and personnel relationship 详细了解当地劳动法律法规，并就如何避免由劳动关系及人事关系产生的隐患问题给予总经理合理建议。 2.Oversee the hotel’s recruitment and selection process. 监督执行酒店员工录用、选择程序。 3. Launch salary survey, and adjust the salaries compensation and benefits structure. 开展工资调查，并调整工资、奖金、福利结构。 4.Gradually improve and supervise the Human Resources Policies & procedures. 逐步完善并监督人力资源部的规章制度及程序。 5.Make the succession planning of the staff training and development . 制定员工培训发展的连续性计划。 6.Formulate the annual Human Resources Budget and Business plan. 制定人力资源部年度预算及工作计划。 7.Play a active role in the function of the hotel as Human Resources ,and establish excellent staff relations as well as maintain the high employee morale. 发挥人力资源部在酒店中的作用，建立并保持最佳的员工关系和员工士气。 8.Enforce local labor issues. 执行劳动法规。 9.Carry on the interview with outgoing staff. 对离职人员进行离职面试。 10.Carry on the reference checks for all potential candidates 对所有具备潜能的员工侯选人进行有参考性的考察。 11.Establish the rules and regulations and the Staff Handbook. 建立规章制度和员工手册。 12.Tutor staff, provide advice, and handle complains undergoing the disciplinary action. 辅导员工，提供咨询处理委屈申诉，进行纪律处分。 13.Encourage staff to share their own suggestions and find other effective methods of two-way communication 鼓励  员工的建议和其他双向沟通与管理的有效方法。 14.Receive and analyses the employees’ requests or grievances and recommend management strategies . 接受、分析员工提出的要求和委屈并建议管理方法。     15.Keep the efficient communication between management and employees  保证管理人员与员工之间有连续和有效的沟通方式。 16.Establish and ensure the employees a health, safety, recreational, and welfare programs . 建立并保证酒店员工享有健康、安全、娱乐的福利项目。 17.Master the extensive information on current government laws, rules and regulations which affect the employment,and formulate rules and regulations according to the relevant policies .  确保最大信息量的了解与就业有关的国家现行法律法规政策，并根据有关政策制定相应的规章制度。 18.Ensure the staff with good grooming and hygiene .  确保员工始终保持良好的仪容仪表及个人卫生。 19.Evaluate the effectiveness of departmental training and provide suggestions according to the requirements. 评估部门培训的有效性并根据要求提供建议。 20.Ensure all mandatory trin and corporate train including fire and safety, telephone manners and new employee orientation to be performed as required. 确保所有的强制性培训和公司培训包括火灾和安全,电话礼仪和新员工入职培训等按要求执行。 21.Ensure and monitor the implementation of all departmental employee training to be performed as required. 保证和监督所有部门的员工培训根据公司政策执行。 22.Ensure the submission of all Departmental fiscal year KPO’s in time. 确保所有管理部门的财政年度KPO及时提交。 23.In consultation with the each department heads and general manager, guide and develop high potential managers . 与各部门的负责人和总经理协商，指导和培养高潜力管理人员。 24.Assist to prepare the Human Resources Budget and Yearly Manpower Forecast. 协助准备人事预算及年度人力预测。 25.Encourage the highest standard of environmental management as much as possible. 鼓励实行尽可能高标准的环境管理。 26.Performs any other duties or responsibilities as required by Management. 根据管理层要求履行其他责任和义务。

岗位职责 1、健全各种问讯资料。 2、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3、处理总台工作中的差错，处理宾客有关投诉。 4、负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5、检查每日的报表是否有误，并及时纠正。 6、建立体质良好的宾客关系，努力增加客房销售。 岗位要求 1、有同岗位工作经验1-2年以上。 2、有良好的团队领导精神及执行力。工作认真负责，作风正派。 3、熟练掌握前厅部工作的各个环节和程序。 4、身体健康，品貌端正，气质高雅。 5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

1、主要负责物业管辖区域内的环境卫生达标情况，及时了解员工思想动态，做好人员管理； 2、全面落实项目内公共区域保洁人员、工作的管理和服务的品质到位； 3、做好保洁工作的各种记录、档案的管理，及工具、机械的管理等； 4、经常深入工作现场，检查各项工作的落实情况，及时发现问题，解决问题，督导检查园区清洁、洒水、垃圾清运及巡检工作，并依据智慧物业系统做好工作数据统计； 5、完成物业总经理交办的其它工作。

1、为清扫员分配任务； 2、按顺序巡视整个公共区域； 3、按工作需求安排员工上班； 4、确定在餐厅出口、多功能厅、大堂和洗手间进行清理，如清洗，用吸尘器。 5、处理所有清洁方面紧急事件； 6、确保机器被清洁、正常工作和妥善存放； 7、检查所有洗手间，始终处于高标准； 8、与客房部、工程部和其他部门合作以确保所有问题得到沟通和处理；

岗位职责 1、确保个人仪表和仪容符合酒店政策要求 2、使用吸尘器、扫帚、楼层清理器来清理地毯、家具等。 3、清洁房间、走道、大堂、客厅、洗手间、走廊、电梯、楼梯和衣帽间以及其它工作区域 4、及时向保卫部报告可疑人物 5、移动排放各种家具 6、使用手提抛光机为地面抛光，清扫楼梯以及酒店的外部区域 7、擦拭金属物质使变亮 8、在能力范围之内更换电灯泡 9、在需要的情况下清理公用卫生间 10、在需要的情况下能够在衣帽间工作 11、清理窗户 12、帮助地毯工铺设红地毯和洗涤地毯 13、将垃圾运到相应地点 14、完成公共区域主管交给的任务 岗位要求 1、身体健康，而且适应长时间工作 2、能够承受工作压力 3、视力较好。 4、>懂得基本英语 5、在需要时能临时改变工作时间，并可在周末和公共假日以及晚上工作

岗位职责： 1.    根据当前和以后的业务需要，以维景酒店的标准协助并监督前厅各部门正常运行。 2.    保管酒店的万能钥匙，负责打开房间和办公室门，开启客人离开时锁上的保险箱，加锁，以及其他相关职责。 3.    每次值班时至少巡视两次大堂确保大堂干净，整洁，安全，有序。必要时予以纠正。 4.    学习酒店火灾或紧急事件处理程序。 5.    在酒店制度和程序许可范围内批准客人调换更好房间的要求。 6.    礼貌高效地处理客人的要求和投诉，必要时可以交给相关人员处理以确保客人满意，保存所有客人的需求信息，必要时用作参考。 7.    协助查找培训资料，制定培训计划，监督培训内容的执行情况。有时负责召开培训会议。 8.    在入住高峰期保持高度的透明度确保管理的正常运行，促进良好的公共关系，正确的处理客人的投诉确保客人的满意度。 9.    在客人入住期间通过礼貌的电话问候与他们保持良好的关系，让礼宾部给客人提供酒店的服务信息和当地的景点。 10.  安排和监督私人管家迎接VIP的工作。 11.  在客人到来之前确保VIP房间所有的配套服务达到酒店的标准，例如水果已送到房间，与客房服务，管家服务及工程部相关的工作已安排就绪。 12.  护送相应级别的VIP客人至房间，介绍酒店的设施，在他们居住期间提供帮助。 13.  了解酒店最新的推销和产品知识，在VIP抵达和离开的信息，以及短期计划，以便应对客人的需求和问题。 14.   完成一系列的管理工作，例如参加会议，起草报告，在日志上记录事故，处理其他与工作相关的细节问题。 15.   完成上司交给的其他工作任务。 要求： 1. 必须专科毕业。 2. 必须2年以上在国际酒店工作经验，尤其是前台主管工作相关工作经验。 3. 必须熟悉前厅部的操作。 4. 口头表达和书面表达能力良好。 5. 能与不同个性的人交流。

岗位职责：1.根据公司编制及经营情况进行各种类型的招聘工作，以保证酒店的人员充实及正常运营；2.执行员工档案管理制度，管理员工档案、包括建档、资料存档、调档、销档；3.执行员工劳动合同制度，管理劳动合同，包括劳动合同的续签、存档、销档；4.根据实际情况对应聘人员进行背景调查；5.统计各部门人员情况（含编制、在职、待离职、缺编情况等）；6.外包公司合同及实习生协议的签订及管理；7.协助部门经理进行员工劳动纠纷防范及处理；8.招聘网站的维护；9.人事日报表的审核及月报表的制作；10.招需表内容及各类原始数据的审核；11.办理内部推荐人员奖励事宜；12.楼层外包工的管理及联系；13.进行实习生的招聘及管理；14.根据各部门用人需求参加人才招聘会；15.完成领导交办的其他日常工作。（主要负责外部项目招聘！！！）任职要求：1.本科及以上学历；2.两年以上酒店同岗位工作经历；3.年龄在25-40岁之间，诚实可靠，勇于担当，五官端正。