Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products and services while minimising waste to increase revenue
Achieve budgeted revenues and personal/team sales goals and maximise profitability.
Create and implement catering sales plans that drive measurable incremental cover, increase average check, increase volume, food and beverage and banquet sales.
Ensures short-term tactical and long-term strategic action plans are in place and properly executed to achieve and exceed financial goals.
Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion and guest experience
Complete forecasts, plans, and productivity reports for management
Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines
Direct day to day Catering or Events activities, plan and assign work, and establish performance and development goals for team members. Through hands-on management, supervises closely all Event Department employees in the performance of their duties in accordance with SOPs.
Enhance team performance through effective communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Develop and sustain effective relationships with clients, maximizing satisfaction and on-sell opportunities
Provides a courteous and professional service at all times.
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Assign appropriate designated Event personnel based on the event requirement
Develop awareness and reputation of the hotel and the brand in the local community
Coordinate safety and security initiatives to ensure meetings & Banquet flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting, Banquet options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment.
Perform other duties as assigned. May also serve as manager on duty.