Basic Function基本职责 The Sales Executive will be responsible for converting assigned leads and assisting Sales Manager to convert leads through the effective execution of the inquiry handling process, the preparation of proposals, quotations, and other activities aimed at meeting client needs and maximizing hotel revenue. This role also involves working closely with Business Development Team to develop expertise in understanding sectorial / customer needs, as well as Revenue Management to maximize lead conversion and drive incremental revenue.   销售主任负责协助销售经理，有效的执行咨询处理过程，提案准备、报价，旨在满足会议客人的需求和酒店收益的最大化。这个角色在了解客户需求过程中，与业务拓展团队一起亲密合作，加强专业技能，在最大限度理解顾客需求同时为酒店增加收益。 Job Specification工作要求 1. College graduate, preferably in marketing or related discipline. 大学商务和其它相关专业毕业。 2. Two years’ experience in an international hotel environment. 2年国际酒店经验。 3. Strong oral and written common skill. 良好的书写和口头交流技巧。 4. Responsible, assertive and adopt a systematic approach to work, willing to work irregular hours. 工作积极主动。 5. Strong sense of responsibility and integrity 强力的工作意识及责任心。  

Basic Function基本职责 According to the requirements of the meeting organizers, be responsible for meeting reception arrangements, complete the reception task, and collect guests’ comments, feedback valid opinions and data timely. 按照会议承办方要求做好会议接待的工作安排，完成接待任务，收集宾客意见，及时反馈有效意见及数据。   Job Specification工作要求 1. College or above, with ambition and sense of responsibility, noble occupational ethics, good discipline. 大专以上学历，具有事业心和责任感，高尚的职业道德，良好的纪律修养。 2. More than 2 years catering sales experience, with knowledge of Catering management, marketing and so on, junior English level. 有2年以上宴会销售经验，具有餐饮管理、市场营销学等方面知识，初级英语水平。 3. Grasp the standards and requirements of restaurant service, understand the banquet, conference service procedures, and be good at dealing with the actual problems of all kinds of guests. 掌握餐厅服务的标准和要求，了解宴会、会议服务程序，善于处理客人的实际问题。 4. With strong language skills. 具有很强的语言表达能力。

处理咨询及预定要求，并将预定信息录入系统。 尽可能地提高酒店的出租率，扩大酒店收益。 专业友好地对待以任何形式接触的客人。 有效处理客人遇到的问题及投诉。 确保酒店管理系统中的客史资料详细，准确。 负责将所有的预定资料准确地输入电脑系统中，尽量减少错误 负责编排所有的预定文件和执行日常通信。文件编排必须严格管理，以便市场销售部的员工要迅速地找到。 快捷、礼貌地接收、接受和确认所有的房间的预定 确保预定是在可以提供房间，合适的价格和付款的基础上建立的。 将所有必需的资料输入电脑: 根据客人预抵日期，将当日新的预定单存档。 将新的协议公司/旅行社输入总表中，并更新相应的价格。 能提供餐厅、酒吧和酒店其他设施的相关信息。 履行日常的工作职责以及预定部经理或者预定主管分配的工作。 处理所有的旅游团队/会议团队的预定。 处理客人要求某项服务免费的要求，安排机场接送或其他可能出现的情况。 处理收到的预付押金，并将金额输入正确的客人账号中。 在让客人满意的同时尽量提高出租率，获得高收益。   Handle telephone inquiries, reservations and the subsequent input into the computer system.  Work at all times in maximizing Pullman Lijiang Resort & Spa occupancy potential, whilst protecting the Hotel's business mix.  Maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone. Effectively respond to and handle guest problems and complaints Ensure that guest histories in PMS are accurate and personalized. Ensure that all information relating to a reservation is keyed correctly into PMS and is of the highest quality.  Errors are kept to an absolute minimum. Responsible for ensuring that all reservation filing and correspondence is carried out on daily basis. Filing must be strictly monitored and filed in a way which ensures that all information is quickly on hand and easily located by all staff within Sales & Marketing. Receive processes and confirms all room reservations channeled efficiently and courteously: Ensure that reservations are processed based on the established room availability, applicable rates and billing arrangements. Proceed to key in the system with all necessary information File all reservations forms according to dates of arrival at the end of each day. Input new Corporate/Travel Agency into the master list and update rates accordingly. staurants, bars and facilities. Perform all routine duties and any other duties assigned by Reservation Manager or Reservation Supervisor. Handle all leisure group/conventions from the initial blockage to the rooming list. Handle requests for complimentary items, airport transfers as well as other amenities that may arise from time to time. Handle all advance deposits received by crediting the amount into the correct guest’s folio. Sell rooms in such a manner to maximize revenue and occupancy with guest satisfaction.

1. 客户开发与关系维护： 聚焦目标客户群：深度开发与服务省内注册资金低于2000万人民币的中小企业客户。 攻坚重点客户：积极拓展并维护省区内百强企业客户资源，建立长期战略合作关系。 全流程销售管理：负责目标客户的识别、接触、需求分析、方案呈现、商务谈判、合同签订及后续关系维护，达成销售指标。 2. 省区销售目标达成： 努力超额完成个人/团队在负责省区客房、会议、餐饮等酒店产品与服务的销售指标（如：客房间夜量、会议场次、餐饮消费额等）。 3. 市场洞察与策略执行： 深入了解负责省区的市场动态、竞争格局及客户需求变化。 有效执行公司制定的区域销售策略与市场推广活动。 4. 销售运营支持 准确、及时地使用公司系统进行客户信息管理、销售活动记录、商机跟踪及销售预测。按要求准备并提交销售报告、费用报表等。 任职要求： 1.大专及以上学历，有2年以上大客户开发经验，善于挖掘潜在客户优先。 2.沟通能力强，能准确把握客户需求并清晰表达。 3.具备较强的抗压能力、应变能力和谈判技巧。 4.对市场敏感，富有创新意识和进取精神热爱销售工作。