Main Duties /主要职责 1. Handles inquires and bookings in accordance with the department’s routine. 按照部门工作程序处理客房的预订和咨询。 2. Maintains high level of telephone skills to meet hotel standard. 按照酒店标准保持高水准的电话应答技巧。 3. Reviews and deals with the daily reservation. 检查处理日常预订工作。 4. Investigates and handles no show reservations. 调查并处理预订未到预订。 5. Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests. 确保对酒店产品知识和服务高度的理解以便向客人解释并且销售酒店服务和设施。 6. Monitors reservation levels and inform Managers on current and future occupancy rates. 监控预订情况并通知预订部经理目前和未来的住房率。 7. Prepares reservation sales reports. 准备销售报表。 8. Prepares and maintains files, reports, letters, memorandums and other relevant business documentation. 对文档，报告，信函，公文和其他相关业务资料进行有效维护和存档。 9. Ensures correct and relevant information to the operating departments so that customer’s expectations are satisfied. 确保将正确的信息传达致相关的运作部门以此来保证客人的要求能够实现，达到客人满意。 10. Complete the duties initiated by the department manager. 完成上级交给的其他任务。 Qualification: 任职要求 1. Accesses and uses of Sales & Front Office computer programs. 掌握运用销售及前台电脑系统。 2. Sweet voice, good English communication skills. 声音甜美，英语沟通能力良好。 3. Skilled in using Microsoft Office. 熟练应用办公软件。 4. Good working attitude. 具有良好的工作态度。 5. Min 1-2 year-experience in Hotel industry. 至少有1-2年的饭店业工作经验。

岗位职责： 1. 负责中式热菜的烹制，精通各类炒、爆、熘、炸等烹饪技法，确保菜品色、香、味、形符合标准。 2. 熟悉食材特性，合理控制火候与调味，保证出品质量稳定、高效。 3. 协助研发新菜品，优化传统菜式，适应餐厅特色及顾客需求。 4. 维护厨房设备及工具，确保工作区域清洁、安全，符合卫生规范。 5. 配合团队完成每日备餐、出餐任务，服从厨房工作安排。 任职要求： 1. 2年以上中厨炒锅工作经验，擅长云南菜优先。 2. 扎实的刀工与火候功底。 3. 具备食品安全意识，持有健康证及相关厨师资格证（如中式烹调师证）。 4. 吃苦耐劳，适应早晚班次，团队协作意识强。 5. 有星级酒店或知名餐饮企业工作经验者优先。

Main Duties /主要职责 Actively assist department manager to finish each task arrangement； 积极协助部门经理完成各项所安排和交代的任务； Be familiar with the knowledge of professional maintenance, such as servers, network, all kinds of IT equipment, personal office PC/subnet system as well as the maintenance of all kinds of office software; 熟悉掌握专业维护知识，如服务器、网络/子网、各类IT设备、个人办公pc系统以及各类办公软件的维护； Be familiar with the knowledge of professional maintenance, such as servers, network, all kinds of IT equipment, personal office PC/subnet system as well as the maintenance of all kinds of office software; 熟悉部门各个规章制度与维护制度，熟悉所有需求部门的网络、IT设备点位与“惯性”维护内容，带领好维护员进行各项IT维护； Supervise the maintenance records so that the assessment work and collaborative maintenance department maintenance personnel, improve the work efficiency of maintenance； 认真做好维护记录以便于工作考核以及部门维护人员协同维护，提高维护的工作效率； Master all kinds of operating system installation, debugging, maintenance, SQL, oracle, access database of professional knowledge and maintenance knowledge. Cooperate with department manager on a regular basis for all kinds of data backup server all kinds of systems. And make records, report to the superior leadership; 掌握各类操作系统安装、调试维护，掌握SQL、oracle、access的数据库专业知识与维护知识。定期配合部门经理对服务器各类系统进行各类数据备份。并做好记录，汇报上级领导； Master foxmail, outlook mail system such as building, maintenance, backup; 掌握foxmail、outlook等邮件系统搭建、维护、备份； Be familiar with office software, adobe, autocad, all the procedures of installation, maintenance, commissioning of all kinds of documents, edit, print and maintenance, etc., with good all office staff to store backup office documents; 掌握办公软件office 、adobe、autocad所有的程序的安装、维护，各类文档的调试、编辑、打印、维护等，配合好各个办公人员存放备份办公文档； Familiar with various office IT equipment installation and maintenance, such as printers, fax machines, scanners, etc. Familiar with all kinds of network maintenance tool use; 熟悉各个办公IT设备的安装与维护，如打印机、传真机、扫描仪等。熟悉各类网络维护工具的使用； Organize breaks the common learning knowledge of PMS, network hardware, all kinds of office and reasonable arrangement of the maintenance work, and the director of irregular between technology exchange and experience exchange, mutual self comprehensive ability； 组织下属维护员共同学习掌握PMS、网络、各类办公硬件知识并合理安排其进行维护工作，与各主管之间进行不定期的技术交流与心得交换，共同提升自我综合能力； Assist department manager to establish the network construction and network development planning, network security and network file server; 协助部门经理制定网络建设及网络发展规划，确定网络安全及网络文件服务器； Responsible for system backup and network data backup; Responsible for the network file server each department in the electronic data sorting and filing; 负责系统备份和网络数据备份；负责网络文件服务器中各部门电子数据资料的整理和归档； Keep the network topology, the network connection table, equipment specification and single configuration, network management records, operation records, maintenance records and other network data; 保管网络拓扑图、网络接线表、设备规格及配置单、网络管理记录、网络运行记录、网络检修记录等网络资料； The steward earnestly maintenance records, not regular assessment of the staff, report to department manager on a regular basis to maintain performance and breaks up the maintenance ability; 认真做好维护员的维护记录，不定期的考核下属员工，定期向部门经理汇报维护绩效与维护员的维护能力； Do the daily maintenance of maintenance document, similar maintenance category, completes the document backup； 做到每日维护的整理维护文档，将类似的维护工作归类，做好文档备份； Responsible for PMS, POS, locks and other department staff account and cleared, new employee permissions setting and adjustment; 负责PMS、POS、门锁等各部门员工账号的新建及清除，员工权限的设置及调整； Complete extra tasks arranged by leader. 完成上级安排的其他工作任务。 Qualification: 任职要求 1. College graduate, preferably in Resorts Management or equivalent in experience. 大专以上,相关专业毕业， 热于从事度假村管理或有相关经验 2. Minimum 1 years experience in IT 1年以上IT工作经验

Main Duties /主要职责 1. Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。 2. Replenishes guest supplies 补充客用品。 3. Ensures guest services specified by superiors and guests requests are promptly and courteously met 及时、礼貌的完成上级指定的对客服务并满足客人的要求。 4. Reports damage or malfunction in Resort  rooms to superior 向上级汇报度假村客房内的损坏或故障情况。  5. Maintains equipment in proper state of cleanliness and repair 保证设备的清洁和修缮。 6. Maintains a section room report 完成区域客房报告。 7. Maintains a daily room checklist 完成每日客房检查工作单。 8. Meets with superior and takes on daily assigned tasks 与上级会面并承担每日分配的任务。 9. Reports and submits lost and found articles to superior immediately 及时向上级汇报和上交与客人遗失物品。 10.   Report guest complaints to superior immediately 及时向上级汇报客人的投诉。 11.  Reports unusual behavior/activities on floors to supervisor 向上级汇报楼层里的反常行为和活动。 12.   Records room status in allocated section accurately 准确记录在划定的区域内的房间情况。 13.  Complies with hotel’s health, safety and hygiene policy 遵守度假村的健康、安全和卫生政策。 14.  Adheres to personal grooming and hygiene standards 保持个人仪容和卫生标准。 15. Attends meetings and training sessions as required 按要求参加会议和培训活动。 Qualification: 任职要求 1. Some housekeeping experience. 拥有一些客房工作经验 2. School  diploma. 初中学历 3. Good communication. 具备良好的沟通。

Responsible for the cleaning of guest clothes and the delivery of linen in guest rooms. 负责对客衣的清洗和客房布草的运送。 Apply for all kinds of items in the laundry room and ensure that chemicals are properly used, using the correct quantity to reduce costs and improve quality. 申领洗衣房各类物品并确保化学剂等被恰当地使用，使用正确的数量以降低成本、提高质量. Obey the work arrangement. 服从工作安排。 Qualifications 任职要求 In good health, under 55 years old. 身体健康，年龄55岁以下. Working experience in the same industry is preferred. 具有同行业工作经验优先。

Main Duties /主要职责 1. Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。 2. Replenishes guest supplies 补充客用品。 3. Ensures guest services specified by superiors and guests requests are promptly and courteously met 及时、礼貌的完成上级指定的对客服务并满足客人的要求。 4. Reports damage or malfunction in Resort  rooms to superior 向上级汇报度假村客房内的损坏或故障情况。  5. Maintains equipment in proper state of cleanliness and repair 保证设备的清洁和修缮。 6. Maintains a section room report 完成区域客房报告。 7. Maintains a daily room checklist 完成每日客房检查工作单。 8. Meets with superior and takes on daily assigned tasks 与上级会面并承担每日分配的任务。 9. Reports and submits lost and found articles to superior immediately 及时向上级汇报和上交与客人遗失物品。 10.   Report guest complaints to superior immediately 及时向上级汇报客人的投诉。 11.  Reports unusual behavior/activities on floors to supervisor 向上级汇报楼层里的反常行为和活动。 12.   Records room status in allocated section accurately 准确记录在划定的区域内的房间情况。 13.  Complies with hotel’s health, safety and hygiene policy 遵守度假村的健康、安全和卫生政策。 14.  Adheres to personal grooming and hygiene standards 保持个人仪容和卫生标准。 15. Attends meetings and training sessions as required 按要求参加会议和培训活动。 Qualification: 任职要求 1. Some housekeeping experience. 拥有一些客房工作经验 2. School  diploma. 初中学历 3. Good communication. 具备良好的沟通。

Main Duties /主要职责 1. Ensure the delivery of brand promise and provide ex ceptional guest service at all times. 确保遵循品牌承诺并始终提供优异的对客服务。 2. Provide excellent service to internal customers in other departments as appropriate. 在适当的时候为其他部门的内部客人提供优质服务。 3. Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 4. Maintain positive guest and colleague interactions with good working relatio nships. 与客人和同事保持基于良好工作关系的互动接触。 5. Establish a rapport with guests maintaining good customer relationships. 与客人建立并保持良好的客户关系。 6. Ensure that minimum brand standards have been implemented. 确保度假村所有的乃至最细小的品牌标准都要被贯彻执 7. Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the resorts and the satisfaction of resorts guests. 以支持和灵活的态度与其他员工紧密合作，着眼于整个度假村的成功和度假村客人的满 意度。 8. Ensure that Food and Beverage employees work inwith other departments, in a spirit of “We work through Teams”. 以支持和灵活的态度和“团队协作 9. Present menu to guest, answer guest inquiries and offer food, beverage and service suggestion. 向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。 10. Make order according to the procedures set and serve guests food and drink. 根据所定的程序接受点菜并为客人服务食品及饮料 11. Fully conversant with all aspects of the Infrasys System. 完全了解电脑系统的各方面。 12. Ensure all food and beverage items, equipment and other facilities are maintained according to department operation manual. 根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护。 13. Record the guest order and provide products and services, without undue delay. 记录客人点菜并及时提供产品和服务，不得无故延误。 14. Familiar with restaurant menu and wine list. 熟悉并对餐厅菜单和酒单有相当的了解。 15. Upsell the drinks to increase revenue. 促销饮品以提高营业收入。 16. Report all difficulties and problems to supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily. 向餐厅主管/副理报告所有困难及问题，以便解决和跟进。 17. Ensure par stock level of all ite 保持所有酒水和客人供应品的标准库存量。 18. Ensure well prepare before the meal according to requirement and operation need. 确保根据要求和运作需要做好餐前准备工作。 19. Ensure that the outlet is kept clean and organized,both at the front as well asof house. 清洁并重新摆设餐台和餐桌。 20. Prepare and serve the cocktail based on the request 根据要求准备及服务鸡尾酒。 21. In the special promotion or activity, assist the setup and decoration at Village Kitchen. 在特别推广或活动期间，根据活动主题协助餐厅的摆台和装饰。 22. Ensure that all drinks are kept in a 确保所有饮品在适合温度下的妥善储存。 23. Ensure that all cups are clean and light. 确保所有杯具的光亮、洁净。 24. Assist in the bar and keep accurate inventory records. 协助对酒吧的盘点并保持准确的盘存记录。 25. Replenish beverage for the bar. 提出补充酒吧饮品的申请。 26. Exercise cashier function according to 按照要求执行收银员职能。 27. Verify cash received ensuring only genuine money been collected. 核对收取的现金，确保所收现金都是真钞。 28. Verify all credit cards presented by guest before to validity of the card. 核对所有客人呈交信用卡，确保所有信用卡都在有效期内。 29. Strictly adhere to all policies andcashiering and cash handling. 严格守财务部发出的关于收银及现金处理的政策和程序。 30. Understand and strictly adhere to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire,hygiene, health 理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。 31. Ensure high standards of personal presentation andgrooming. 确保高标准的个人形象和仪容仪表。 32. Respond to changes in the Food and Beverage function as dictated by the industry, company and resorts. 根据行业、公司 和度假村对于餐饮部职能要求的变化做出反应 33. Attend training sessions and meetings as and when required. 需要时参加培训课程和会议。 34. Due to operation issue, staff has to able to perform any other duties or transfer to other outlet of the resorts. 考虑到度假村实际运作问题，每位员工都要具备被分配到其他岗位和部门的能力和意识 Qualification: 任职要求 High School graduate or above, hotel Management orequivalent. 高中及以上学历，酒店管理相关专业。

Main Duties /主要职责 1.  Sorts Libre Resorts and guest linen for washing 分类清洗度假村的客衣及布草。 2.  Ensures timely addition of chemicals in proper quantity 确保洗涤药剂量的适当配备与增添。 3.  Ensures machines and areas are kept free of lint 确保机器和区域的正常运作。 4.  Ensures all stains are removed, testing the chemicals before applying on the fabric, else inform the supervisor 确保所有污渍的祛除，在洗涤纺织品前检查洗涤剂，如有其它事项通知主管。 5.  Reports health or safety hazards to the Laundry Manager 向洗衣房经理汇报存在的健康及安全隐患。 6.  Finish extra tasks arranged by superior randomly.  完成上级临时安排的其他工作任务。  Qualification: 任职要求 1. Primary Education or equivalent 小学或相当学历 2. At least two years five star hotel laundry dry cleaning staff experience 具备2年以上五星级酒店洗衣房干洗员工作的经验

Main Duties /主要职责 1. Ensure the delivery of brand promise and provide exceptional guest service at all times. 确保遵循品牌承诺并始终提供优异的对客服务。 2. Provide excellent service to internal customers in other departments as appropriate. 在适当的时候为其他部门的内部客人提供优质服务。3. Handle all guest and internal customer complaints and inquiries in a courteous and efficientmanner, following through to make sure problems are resolved satisfactorily. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 4. Maintain positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的互动接触。 5. Establish a rapport with guests maintaining good customer relationships. 与客人建立并保持良好的客户关系。 6. Ensure that minimum brand standards have been implemented. 确保度假村所有的乃至最细小的品牌标准都要被贯彻执行。 7. Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the resorts and the satisfaction of resorts guests. 以支持和灵活的态度与其他员工紧密合作，着眼于整个度假村的成功和度假村客人的满意度。 8. Ensure that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 以支持和灵活的态度和“团队协作”的精神与其他部门合作。 9. Present menu to guest, answer guest inquiries and offer food, beverage and service suggestion. 向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。 10. Make order according to the procedures set and serve guests food and drink. 根据所定的程序接受点菜并为客人服务食品及饮料。 11. Fully conversant with all aspects of the System. 完全了解电脑系统的各方面。 12. Present meeting set up and service, dining set up and service, cocktail set up and service, also other guest requests. 向客人提供会议布置及服务，用餐布置及服务，酒会布置及服务，外卖准备及服务以及客人其 他的布置及服务。 13. Ensure all Food & Beverage items, equipment and other facilities are maintained according to department operation manual. 根据部门营运指南要求确保部门内所有餐饮物品，设备和其他设施得到妥善保管和维护 。 14. Record the guest request and provide products and services, without undue delay. 记录客人需求并及时提供产品和服务，不得无故延误。 15. Be familiar with banquet equipment and H.O.E . 熟悉并对宴会家具及设施设备相当的了解。 16. Ensure all food and beverage items, equipment and other facilities are maintained according to department operation manual. 根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。 17. Record the guest order and provide products and services, without undue delay. 记录客人点菜并及时提供产品和服务，不得无故延误。 18. Up sell the drinks to increase revenue. 促销饮品以提高营业收入。 19. Report all difficulties and problems to manager, having them follow through to make sure problems are resolved satisfactorily. 向宴会厅经理报告所有困难及问题，以便解决和跟进。 20. Ensure par stock level of all items and guest supplies according to hotel requirement. 保持所有酒水和客人供应品的标准库存量。 21. Ensure well prepare before the meal according to requirement and operation need. 确保根据要求和运作需要做好餐前准备工作。 22. Ensure that the outlet is kept clean and organized, both at the front as well as the back of house. 清洁并重新摆设餐台和餐桌。 23. Prepare and serve the cocktail based on the request. 根据要求准备及服务鸡尾酒。 24. In the special promotion or activity, assist the setup and decoration at banquet area. 在特别推广或活动期间，根据活动主题协助宴会厅的摆台和装饰。 25. Ensure that all drinks are kept in a suitable temperature. 确保所有饮品在适合温度下的妥善储存。 26. Ensure that all cups are clean and light. 确保所有杯具的光亮、洁净。 27. Assist in the bar and keep accurate inventory records. 协助对酒吧的盘点并保持准确的盘存记录。 28. Replenish beverage for the bar. 提出补充酒吧饮品的申请。 29. Exercise cashier function according to requirement. 按照要求执行收银员职能。 30. Verify cash received ensuring only genuine money been collected. 核对收取的现金，确保所收现金都是真钞。 31. Verify all credit cards presented by guest before to validity of the card. 核对所有客人呈交信用卡，确保所有信用卡都在有效期内。 32. Strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling. 严格遵守财务部发出的关于收银及现金处理的政策和程序。 33. Understand and strictly adhere to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety. 理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。 34. Ensure high standards of personal presentation and grooming. 确保高标准的个人形象和仪容仪表。 35. Respond to changes in the Food and Beverage function as dictated by the industry, company and resorts. 根据行业、公司和度假村餐饮部职能要求的变化做出反应。 36. Attend training sessions and meetings as and when required. 需要时参加培训课程和会议。 37. Due to operation issue, staff has to able to perform any other duties or transfer to other outlet of the resorts. 考虑到度假村实际运作问题，每位员工都要具备被分配到其他岗位和部门的能力和意识. Qualification: 任职要求 High School graduate or above, hotel Management or equivalent. 高中及以上学历，酒店管理相关专业

1、负责华东区域内酒店加盟项目的开发工作； 2、带领团队完成项目拓展任务； 3、负责寻找适合开设酒店的物业和发展潜在投资人； 4、负责对酒店项目进行市场调研和评估，并向意向加盟商介绍品牌结合产品理念、加盟模式、公司政策、树立维护品牌的良好形象； 5、加盟店签约并协助筹建； 6、配合执行酒店集团品牌宣传及维护的相关事宜。 职位要求： 1、国内知名连锁品牌商务拓展部门经理及以上岗位经验； 2、全国金融、地产类经理及以上岗位经验； 3、投资人、物业方面资源丰富； 4、有较强的谈判能力； 5、有组建团队和带领团队的管理能力； 6、思维敏捷、逻辑清晰、勇于挑战。 薪资结构： 综合工资+绩效+分红

 岗位职责： 负责协助销售经理，有效的执行咨询处理过程，提案准备，报价旨在满足客人的需求和酒店收益最大化。这个角色在了解客户的过程中，与业务拓展团队一起精密合作，加强专业技能，在最大限度理解客户需求的同时为酒店增加收益。 岗位要求 大专以上学历，良好的书写能力和口头交流技巧、工作积极主动、强烈的工作意识和责任心。

Job vacancies:  General Manager - The Langham, Hefei General Manager - The Langham, Haikou General Manager - Cordis, Xianghu Lake,Hangzhou (pre-opening) A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group(LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. You will be leading a passionate &talented Hotel Team to drive for maximizing long-term financial growth of the hotel, delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.   Key Responsibilities: Drive & execute Company's strategic objectives Full accountability on successful implementation of Company's strategies and achievement of goals Develop an operating culture with a mind-set towards performance, quality, lean operating techniques, and bottom-line results. Driving continuous improvement in all areas of operations Recruit, mentor, and develop talents and future pipeline Participate and lead organizational initiatives to provide a forum for best practices sharing. Reviewing financial results to highlight successes and identify/rectify areas in need of improvements Provide timely forecasting and financial projections as required Ensure compliance with all LHG brand standards & local regulations   Qualifications:  Luxury Hospitality Group experience is preferred Related city working experience is preferred Minimum 3+ years as an Operational General Manager Ability to understand a variety of industrial issues and develop strategic business plans Analytical & numerical ability to interpret and present financial data Excellent communication skills with ability to present clear & concise information to different stakeholders Problem solving ability on both operational and/or strategic areas Strong interpersonal skills Fluent written & spoken English are mandatory required

Check the shift record, understand the handover matters of the previous shift, and be responsible for handling. 查看交班记录，了解上一班的移交事项，并负责处理. Be familiar with the booking information, understand the guest situation, especially remember the name of the VIP and frequent guest, understand all the activities of the hotel. 熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动. Familiar with the policies of the hotel on room sales, promote rooms to guests, and strive for economic benefits. 熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取的经济效益. Familiar with the professional business and skills of the general office, and do well in customer service. 熟练总台各项专业业务和技能，搞好对客服务. Master the in-store information and provide accurate inquiry services. 熟练掌握店内信息，提供准确的问讯服务. Responsible for checking in the hotel guests. 负责为下榻酒店的宾客办理入住登记手续. Responsible for the management and issuance of room keys and strictly abide by the verification system. 负责客房钥匙的管理和发放工作并严格遵守验证制度. Made relevant reports and provided accurate reception information for other departments. 制作有关报表，为其它部门提供准确的接待信息. Qualifications 任职要求 Cheerful, flexible, practical, with a strong sense of service, marketing and responsibility 性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； Be familiar with the hotel's guest policies, facilities, equipment and service types, as well as the working degree and standard of the front desk. 通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

为会计和其它部门的日报和月报提供一份收入情况的明细。 Provides a summary of the revenues required by the Accounting and Control Division to prepare daily and monthly reports. 向各部门经理提供他们所需的收入数，以便他们掌握各自中心的赢利情况。 Provides Heads of Department with the revenue figures necessary for them to operate their individual profit centre’s profitability. 确定酒店每日所有的收入是否入账和正确的记录，包括对夜审、前厅和餐饮部的收银员审计。 Ascertains that all daily revenues that should have been received by the hotel have been received and properly recorded.  In doing so, the work of Night Audit, Front Desk, and the Food and Beverage Cashiers is being audited. 审计客房部和餐饮部的收入明细，和夜间审计人员所做的营业报告。 Audits daily Rooms and Food and Beverage revenue summaries and their supporting transaction reports of the Night Audit Process.

前台主管岗位职责 1、负责酒店前台的接待和管理工作； 2、掌握客房预定情况，向部门经理报告重要团体和客人的订房情况； 3、处理前台工作中的差错，处理宾客有关投诉；负责前台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作； 4、检查每日的报表是否有误，并及时纠正； 岗位要求： 有1年以上的五星级酒店的工作经验， 有良好的沟通表达能力及应变能力； （薪资3500-4000） 前台接待岗位职责 1、查看加班记录，了解上一班的移交事项，并负责处理； 熟悉预定资料，了解客情，了解酒店的所有活动； 2、熟悉酒店有关客房销售的各项政策，向来店客人推销可房销售的各项政策，向来店宾客推销客房，努力争取最好的经济利益； 3、熟练前台各项业务和技能，搞好对客服务； 4、负责接待到店客户 办理入职 为客户分房等工作 岗位要求 形象气质佳 口头表达能力良好 头脑灵敏 （薪资2800-3000） 联系电话：13688798227（和女士）

1、主持前台各班次全面工作，做到上情下达，下情上达，督促员工按照工作程序向客人提供高效服务； 2、参与前台接待沟通，有效解决客人问题和本部门有关问题，负责前台的工作程序与规章制度的制定； 3、制定前台的各岗位技能培训计划，协助培训部实施考核。 岗位要求： 1、大专以上学历； 2、星级酒店2年以上相关工经历者优先； 3、沟通表达能力佳

Job overview职位概述 Lead the coordination of any guests’ needs, specialrequests and enquiries to ensure superior service and value for our guests. Bethe brand ambassador for In the Know by establishing close, strong workingrelationships with internal and external stakeholders. 监督和指导行李服务的各方面工作。领导协调客人的需求，特殊要求和请求来确保为客人提供卓越和超值的服务。 At InterContinentalHotels & Resorts® we want our guests to feel special,cosmopolitan and In the Know which means we need you to: ·     Be charming by being approachable, having confidence and showing respect. ·     Stay in the moment by understanding and anticipating guests’ needs, being attentiveand taking ownership of getting things done. ·    Make it memorable by being knowledgeable, sharing stories and showing your style tocreate moments that make people feel special. 在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： ·     亲切、充满自信、体现尊重来展现富有魅力的你。 ·     理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 ·    见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 Duties andResponsibilities工作职责 ·        Supervise and direct Bell Deskactivities and Bell Staff ·        对行李服务台的活动和行李服务人员实施监督和指导。 ·        Responsible for sorting anddistributing guests and administrative mail and returning mail to the senderfor forwarding mail ·        负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人。 ·        Provide information pertainingto all hotel services, local places of interests, restaurants, doctors,sightseeing tours and any other information likely to be of the interest toguests ·        提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。 ·        Be prepared to recommend firstand foremost the hotel’s own Food and Beverage outlets before any other, makinghimself totally familiar with the operating times and each outlets benefits ·        向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长。 ·        Ensure the lobby is always keptin an orderly fashion ·        确保大厅始终保持整洁。 ·        Coordinates the paging ofguests in the lobby, Food & Beverage outlets, and where consideredappropriate by the Management ·        在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。 ·        Responsible for the maintenanceof the hotel information directory (function board) and ensures that theinformation shown in current and accurate at all times ·        负责维护酒店信息簿（功能板），并确保所有信息的准确性和实效性。 ·        Prepares efficient workschedule for Bell Services, arranging holidays and vacation, taking intoconsideration project occupancy and forecasts and any large group movements,especially those with early or late arrivals or departures ·        在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日。 ·        Ensures that all bell staff areneat, clean and punctual at all times and that they perform the task assignedto them promptly and efficiently ·        确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务。 ·        Handle problems associated withguests and liaise with department heads or executive management in the absenceof the Assistant Manager. ·        处理与客人相关的问题，在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。 ·        Works with Superior and HumanResources on manpower planning and management needs ·        与上级领导和人力资源部一起进行人力规划和管理需求。 ·        Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget. ·        与上级领导和财务总监一起编制和管理部门预算。 RequiredSkills – 技能要求 ·        Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company. ·        拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·        Good writing skills ·        具有良好写作技能 ·        Proficient in the use ofMicrosoft Office and Front Office System ·        熟练使用微软办公软件和前台系统 ·        Problem solving, motivating,organizational and training abilities ·        具有解决问题，推理，号召，组织和培训能力 Qualifications – 学历 ·        Diploma  in Hotel Administration, Hotel Management orequivalent ·        具有酒店行政管理，酒店管理或相关的大专学历。 Experience – 经验 ·        2 years experience in conciergeor related discipline with 6 months in a supervisory capacity, or an equivalentcombination of education and experience.  拥有2年酒店宾客服务工作经验，包括6个月管理经验，或与此相当的教育和相关工作经验结合的背景。

·  在经理缺席时进行交接班说明，确保了解酒店的活动和运营要求 ·  与客人和内部客户礼貌、友好的交流 ·  指导厨房帮手，包括厨师、厨房服务员和管事的工作 ·  与上级交流疑难问题，客人或内部客户的意见以及其它相关信息 ·  与员工建立并保持良好的工作关系 ·  按计划参加并参与每日例会及其它会议 ·  按计划参加培训活动 ·  事先准备服务所需的食品、饮料、材料和设备 ·  清洁并整理工作区域

Duties and Responsibilities工作职责 ·         Conducts shift briefings to ensure hotel activities and operational requirements are known 进行交接班说明，确保了解酒店的活动和运营要求。 ·         Prepares a selection of rolls and breads 制作各式面包。 ·         Prepares a selection of specialty items 制作各种特色食品。 ·         Prepares a selection of bread art 制作各种面点。 ·         Requisition supply items as needed from storerooms; assist in receiving items and taking inventory. 向库房申请所需的用品；协助接收物品和盘存的工作。 ·         Set up work station as required to include mis en place, tools, equipment and supplies. 必要时整理布置工作台，包括摆设，工具，设备和用品。 ·         Maintain sanitation, cleanliness, safety and health standards. Inspect the sanitation, operation and cleanliness of all tools, equipment and supplies, including ovens.  Alert management of potentially serious issues.  保持卫生，清洁，安全和健康标准。检查所有工具，设备和包括烤箱在内的用品的卫生，运行和清洁情况。就有可能发生的严重问题提醒管理层。 ·         Clean and/or break down work station and complete closing duties including transporting dirty pots to the potwash station, sterilizing and cleaning cutting boards and work tables, and preparing station for the next day’s activities.   清洁和拆卸工作台并完成收尾工作，包括将脏的器具送到清洗站，消毒和清洁案板和工作台，为第二天的工作做好准备。 ·         Maintains personal hygiene 保持个人卫生。 ·         Other reasonable Ad hoc tasks assigned by supervisor. 其他由上级分配的合理任务。 ACCOUNTABILITY责任范围 Number of employees supervised   管理的员工 Direct    Demi Chef de Partie/ Commis Chef / Kitchen Attendant 直接       副厨师主管， 初级厨师 ，厨房服务员 Indirect         N.A. 间接        无 Annual Operating Profit/Payroll Budget  年度经营利润和薪金预算 ·         N.A. 无 Key Metrics   主要绩效指标 ·         Completion of Assigned Tasks 完成分配给的工作的情况 Decision Making Responsibilities (Decision Rights)    决策职责(决策权) ·         N.A. 无 QUALIFICATIONS AND REQUIREMENTS任职要求 Required Skills   技能要求 ·         Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·         Food service permit or valid health/food handler card as required by local government agency. 食品服务许可或当地政府规定的有效的卫生或食品上岗证。 ·         Problem solving and training abilities. 解决问题和培训的能力。 Qualifications    学历 ·         Diploma or Vocational Certificate in Pastry & Baking or food preparations or related field. 糕点烘烤或食品加工或相关专业的大专学历或职业证书。 Experience   经验 ·         2 years related experience as or training in bakery or food preparation or an equivalent combination of education and culinary/kitchen operations experience.  2年相关工作经历或糕店或食品加工培训，或与此相当的教育和相关工作经验结合的背景。

‍ 工作中始终保持高度的客户服务意识； 持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清醒的的与客人或者同事交流； 能够积极的向客人及供应商推荐酒店的服务及设施； 在工作过程中能够做好本职工作，保证自己及其他人的安全，收悉掌握菜单及饮料单上的内容，并可以给客人做出解释。 岗位要求： 形象气质佳，沟通表达能力较好，能吃苦耐劳。 （薪资 2800-3000 ）     邮箱： 1572259929@qq.com 联系电话： 13688798227 （和女士）

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. Key Responsibilities: Execute the Hotel’s strategic objectives in F&B Division Full accountability for the successful implementation of the F&B strategies and achievement of goals Develop an operating culture with a mindset towards performance, quality, lean operating techniques, and bottom line results. Tirelessly drives continuous improvement in all areas of F&B operations Recruit, mentor and develop talent in F&B Division Participate and lead F&B initiatives to provide a forum for identifying best practices and reviewing financial results to highlight successes and identify and rectify areas in need of improvement Ensure compliance with all LHG brand standards Provide timely forecasting and financial re-projections as required Work together with Executive Chef and Marketing to launch F&B promotion campaigns and events to maximize revenue. Qualifications: Luxury Hotel experience working in China Bachelor degree is a must  Pre-opening experience is a must  Currently in the capacity of Director of F&B Fluent written & spoken for both English and Mandarin Strong interpersonal skills Ability to present clear,concise and meaningful information to different stakeholders Ability to analyze,interpret, understand and present financial data Ability to solve practical and complex problems

BASIC FUNCTION基本职责 Responsible for planning, directing, controlling and co-coordinating all activities of Western Restaurant. 计划组织，控制和协调西餐厅各项事宜  

Pre-opening project in Yangtze River Delta 长三角地区筹备酒店项目预备人才 Sales & Marketing background is preferred About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. Key Responsibilities: Develop and maintain comprehensive operational standards and procedures for the hotel.Ensure that all departments adhere to these standards, promoting consistency and excellence across all operational areas.Update operational standards as needed to reflect changes in the industry or hotel's business needs. Oversee the daily operations of the hotel to ensure compliance with established service standards and quality guidelines. Monitor operational procedures and ensure that all departments adhere to the hotel's policies and procedures for service excellence. Conduct regular audits and inspections to identify areas of improvement and implement corrective measures. Actively monitor guest feedback and satisfaction levels, using this information to drive continuous improvement. Work closely with department heads to address any guest complaints or concerns promptly and effectively. Develop and oversee the implementation of the hotel's operational budget, including revenue and expense projections. Seek opportunities to increase revenue and reduce expenses, while maintaining service quality.Analyze operational costs and identify cost-saving opportunities without compromising service quality. Review and optimize operational processes to improve efficiency and enhance the guest experience. Identify innovative ways to generate additional revenue streams, such as through new services or products. Collaborate with marketing and sales teams to develop strategies that drive occupancy and revenue growth. Hire, train, and supervise operational staff, ensuring they have the necessary skills and knowledge to perform their duties. Create and implement employee development plans, providing opportunities for career growth and advancement. Conduct regular performance reviews and provide feedback to employees, recognizing and rewarding outstanding performance. Qualifications: 1.      Luxury Hospitality segment experience will be preferred. 2.      3+ years as Director of Operations / Executive Assistant Manager at international hotels. 4.      Ability to understand a variety of industrial issues and develop strategic business plans. 5.      Problem solving ability on both operational and/or strategic areas. 6.      Strong interpersonal skills & leadership. 7.      Fluent written & spoken English. 8.      Pre-opening experience is preferred.