Oversee daily operations of the hotel switchboard department, ensuring efficient and professional handling of calls, transfers, and message services.
负责酒店总机部门的日常运营管理，确保电话接听、转接及留言服务高效、专业；
Supervise and guide switchboard staff performance, provide necessary training and coaching to enhance team service quality.
监督并指导总机员工的工作表现，提供必要的培训和指导，提升团队服务水平；
Develop and refine switchboard service standards and procedures to align with hotel brand requirements.
制定和完善总机服务标准及流程，确保符合酒店品牌要求；
Address guest complaints and special requests, coordinate with relevant departments to resolve issues and improve satisfaction.
处理客户投诉及特殊需求，协调相关部门解决问题，提升客户满意度；
Manage maintenance and operation of switchboard equipment to ensure seamless communication systems.
负责总机设备的维护与管理，确保通讯系统正常运行；
Compile and analyze switchboard service data regularly, propose improvements and implement optimization measures.
定期汇总和分析总机服务数据，提出改进建议并落实优化措施；
Assist the Front Office Department with related tasks to ensure seamless hotel-wide service delivery.
协助前厅部完成其他相关工作，确保酒店整体服务流畅。
