SCOPE 范围
Assist with the smooth running of the Spa by providing a high standardof professional, efficient and quality service to all members, hotel guests andDay Spa guests.
为所有会员、酒店住客和水疗中心客人提供高水平的专业、效率高和优质的服务，从而协助水疗中心的正常运营。
PRINCIPAL RESPONSIBILITIES 主要职责
Daily Management and Training日常管理和训练
· Follow the Spa operating procedures are adhered to andprovide feedback to the Spa manager in order to fine tune the standards whereapplicable.
按照水疗中心操作步骤工作，并向水疗经理提供反馈意见，从而适当地微调相关标准。
· Promote and sell all aspects of the Spa, Health &Wellbeing Memberships, Spa packages and treatments, merchandising and retailbranded lines, personal training etc.
全面推销水疗产品及服务，健身和水疗会籍、水疗套餐及护理、推销规划和零售品牌产品系列，私人训练等。
· Oversee the Spa caféand serve food and drinks as required.
管理水疗中心咖啡室，按照要求供应食物和饮料。
· Achieve the daily targets for retail productsales and discuss with the Spa Manager on adaily/weekly basis.
完成零售产品销售的日常目标，每天/每周与川水疗经理加以讨论。
· Ensure all treatment bookings are enteredin to the Spa Software system. All membership and fitness bookings must also becontrolled via the Spa Reception.
确保把所有疗程预订输入水疗中心软件系统。必须透过水疗中心接待处控制所有会籍和健身预订。
· Apply upsellingtechniques to achieve personal training target.
应用一切换售促销技能达到私人训练销售目标。
· Ensure all treatment clients complete a Lifestyle Registration sheet and a Find your ElementQuestionnaire.
确保所有客户完成生活模式登记表和寻找五行问卷的填写。
· Assist with all ordering and stock taking.
协助所有盘点存货和订购的程序。
· Handle all telephone enquiries in aprofessional and courteous manner.
本着专业和礼貌的态度处理电话查询。
· Ensure you have sufficient knowledge to assistclients regarding treatment bookings and purchasing retail products.
确保您拥有足够的知识，从而协助客户预订疗程和购买零售产品。
· Complete regular training with the Spa manager on the treatment menu and retail product knowledge witheach session entered on their training record.
定期接受川水疗经理提供疗程项目和零售产品知识的培训，每节表现将记录在各自的培训纪录表上。
· Be fully aware of the daily treatment/fitnessbooking schedules and to keep the Therapy and Fitness teams updated with anychanges throughout the day.
全面了解日常的疗程/健身预订时间表，在营业期间告知疗程和健身团队任何相关改动。
· Ensure that takebreak at the scheduled time and as agreed with Spa Reception.
确保按照水疗中心接待处安排的时间休息。
· Process all clientbills accurately and adhere to the cash handling.
正确的处理客人账单，并严守现金处理程序。
· Enforce the guest registration policy to ensure all members, hotel guests or Spa & Health Club guests using the fitness and wet facilities have signed in upon arrival.
实行客人登记政策，确保所有使用健身和湿区设施的会员、酒店客人或水疗与健身中心客人抵达后先行登记。
· Assist the Spa Manager in achieving monthly and year-end budgets for the Spa and Health ClubMembership levels.
协助水疗经理完成水疗与健身中心会籍水平的范畴，完成每月和年终预算。
· Ensure all guest service brand standards, guestgreeting/farewell, use of guest name,Elemental Teas etc. are used in order toachieve the highest level of service.
确保执行所有客人服务和品牌标准，包括迎接/送别客人、以客人名字称呼对方、五行茶等，从而达到最高的服务水平。
· Tour prospective members around the Spa & Health Club in accordance with the businessrequirements.
按照业务要求，引领潜在会员参观水疗与健身中心。
· Ensure the retail products and merchandisingitems are stocked and displayed throughout the Spa &Health Club.
在水疗与健身中心各处储存和展示零售产品和推销规划商品。
Communication沟通
· Maintain clearlines of communication with the Spa manager and other key departmentswithin the Hotel and Spa.
与水疗经理、酒店其他主要部门以及水疗中心内部维持清晰的沟通脉络。
· Attend HotelMeetings as required.
按照需要，出席酒店各类型会议。
· Complete adetailed handover at the end of each shift either verbally or via the handoverdiary.
在每个值班结束时，透过口头或填写工作移交日志，完成详细的工作移交程序。
· Attend the Spa & Health Club daily briefing as required.
按照需要，出席水疗与健身中心每日晨会。
Market Intelligence市场资讯
· Keep up to datewith the industry best practices and latest treatments/services in the marketplace.
掌握有关行业最佳守则，以及市场最新疗程/服务的信息。
Human Resource Development人力资源发展
· Participate in tradetests for Therapist2nd interviews if required (treatment model only).
如有需要，参与理疗师第二轮面试的技能测试环节（担当接受疗程人士而已）。
Other其他
· Report for dutypunctually and wear the correct uniform and name badge.
准时上班，穿上正确的制服和配戴显示名字的胸牌。
· Maintain a highstandard of personal appearance and hygiene and adhere to the hotel and department groomingstandards.
维持高水平的个人外表和卫生，贯彻酒店和部门的仪容仪表标准。
· Assist theEngineering department with daily/weekly/monthly pool plant maintenance.
协助工程部进行游泳池的每日/周/月的维护工作。
· Cover the health club as required.
按照要求巡视健身房范围。
· Provide afriendly, courteous and professional service at all times.
任何时候都提供友善、礼貌和专业的服务。
· Carry out openingand closing duties as required.
履行每天开业和终止营业时的工作职责。
· Comply with rulesand regulations of the Colleague Handbook.
遵守《员工手册》的各项规章制度。
· Ensure the timelycompletion of seasonal sales products for the hotel, including but not limitedto New Year gift boxes, rice dumplings, and mooncakes.
按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。
· Comply withattendance policies and follow management's shift arrangements regardingovertime work and leave.
遵循考勤制度，服从管理人员安排的合理加班和休假。
· 100% Completehotel and job-related training courses.
100%完成酒店和岗位相关的培训课程。
Health and Safety 健康和安全
· Be fully aware of the Hotel Health and Safetypolicy and Fire Procedures.
全面了解酒店健康和安全政策以及消防程序。
· Adhere to health and safety requirements by using safeworking practices at all times.
任何时候都采用安全的工作方式，紧守健康和安全要求。
· Perform any dutiesassigned by the Management.
执行任何管理层委托的工作。
REQUIREMENTS职位要求
Education 教育学历
· University orpost-graduate diploma or equivalent professional leisure/hotel qualification isrequired.
必须具备大学、研究生文凭或相等的休闲/酒店行业专业资格。
Experience 经验
· At least two years workingexperience in a Hotel, Spa or Club Reception role.
至少拥有两年在酒店、水疗中心或健身会所接待处工作的经验。
Job Skill/Knowledge 工作技能/知识
· Well presentedwith good time management.
拥有良好的时间管理技巧。
· Independent withan ability to work under pressure.
能独立处事和在压力之下工作。
· Excellentcommunication skills.
出色的沟通技巧。
· Cooperate with colleaguesand develop good relationships with all colleagues.
跟同事合作无间，能跟所有同事发展良好的合作关系。
· Good interpersonal skills.
拥有良好的人际沟通技巧。
· Well spoken,pleasant and confident.
说话得体，和蔼可亲和充满自信。
· Excellent Telephone Manner.
出色的电话应对态度。
Computer Knowledge 电脑知识
· Computer knowledge on: Word, Excel andPowerPoint are essential.
具备Word、Excel和PowerPoint电脑知识为佳。
· Spa/Health Club software applications.
懂得水疗/健身中心软件系统应用。
Language Proficiency 语言能力
· Proficiency in English is essential.
必须英文流利。
· Knowledge of a second language other thannative language is desirable.
除母语以外，懂第二语言为佳。
