标准的实施
Implementation of Standards
§ 根据凯悦会议宴会标准回答所有电话询问、处理电邮询问、制作提案和合同、主持酒店参观活动、策划会议宴会、创建会议宴会确认单、执行并跟踪会议宴会。
To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up.
§ 充分、正确地使用Delphi。
To fully and correctly use Delphi .
§ 根据凯悦的政策和程序维护酒店全部销售协议、合同和报价的完整记录。
To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies & Procedures.
客户服务
Customer Service
§ 与会议宴会销售团队一起，负责将所有电话询价转变成直接收入。
Together with your Event Sales Team, to be primarily responsible for converting all incoming leads.
§ 回答所有来电询问，并在收到电子邮件的两小时内确认该电邮询问。
To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt
§ 如果需要，处理紧急的电话询价，转换为会议宴会当天的直接收入。
Where required, to handle last minute leads from enquiry to conversion to the day of the event.
§ 实施电话销售活动，以发现新的商业机会。
To undertake telemarketing activities to identify new business opportunities where required.
§ 在将会议宴会电话询价转换为直接收入方面，遵守相关凯悦标准。
To follow the Hyatt Standards in relation to the conversion of Event leads.
§ 始终履行凯悦品牌承诺，提供优越的客户服务。
To deliver the brand promise and provide exceptional client service at all times.
§ 为其它部门的内部客人提供礼貌而专业的服务。
To provide courteous and professional service to our internal customers in other departments.
或者客户服务（会议宴会策划主任）
OR Customer Service (Event Planning Executive)
§ 在会议宴会销售团队与客人签订合同并收取定金之后，与会议宴会策划团队一起主要负责策划和执行会议宴会。
Together with your Event Planning Team, to be primarily responsible for planning and executing events after the Event Sales Team have received a signed contract and deposit from the client.
§ 如果需要，处理紧急的电话询价，转换为执行活动。
Where required, to handle last minute leads from enquiry to conversion to execution
§ 寻求个人“重复业务”联系，将电话询价转换为执行活动。
To look after personal ‘repeat business’ contacts from enquiry to conversion to execution
§ 遵守与会议宴会相关的凯悦标准。
To follow the Hyatt Standards in relation to Events.
§ 始终履行凯悦品牌承诺，提供优越的客户服务。
To deliver the brand promise and provide exceptional client service at all times
§ 为其他部门的内部客人提供礼貌而专业的服务。
To provide courteous and professional service to our internal customers in other departments
收益
Profitability
§ 实现分配的收入目标。
To meet your designated revenue targets.
§ 协助准备和定期更新部门预算。
To assist with the preparation and regular update of the departmental budget
§ 通过拓展销售和升级销售其它设施和服务等途径不断地实现收入最大化。
To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services
销售和市场营销
Sales and Marketing
§ 对于各种形式的客户演示，充分使用正确的影像、演示材料及经批准的销售语。
To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations
学习和发展
Learning and Development
§ 负责自身的学习及发展。
To take responsibility for your own learning and development
§ 完成初步个人学习计划，并利用可在凯悦内获得的大量的学习和发展机遇。
Complete your initial Personal Learning Plan and take advantage of the numerous learning and development opportunities that are available within Hyatt
§ 通过大量的阅读并接触其他豪华品牌和服务的潮流趋势，来提升自身的品味及风格。
To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services
§ 负责不断学习酒店餐饮产品及服务的各方面的知识。
To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service
会议
Meetings
§ 根据需要参加（和准备）日常例会、会议宴会确认会及其他会议。
To attend (and prepare for) a daily briefing, Event Confirmation meetings and any other meetings as required
