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  • 雅安 | 1年以上 | 大专 | 提供吃
    • 五险一金
    • 带薪年假
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    工作职责 -完成用审计报表并复印给运营部门和财务部 -提供收入日记帐并分发给部门经理和管理层 -把持酒店所有主管或经理批准的作废、更正和未处理的帐单 -监控控制,特别是现金结帐,以取保收入记录的完整 -酒店所有收入计入总费用 -确保所有扣减和杂费收入有文件证明并遵照财务制度执行,现金退-款必须送交财务总监和总经理审阅 -检查前台客人离店报表,如有与实际不符情况发送上级管理层并跟进处理。 -核对前厅和餐饮账单,确保与系统实际收入相符,并及时报告差异。 -控制所有票券、证明、单据并放置在安全地点 -与银行回单核对总出纳报表 -审计预付款并确保其正确使用 -与总出纳一道检查各餐厅备用金使用情况 -将酒店每日收入数据导入后台系统 -完成领导指派的其他工作 -与所有内部顾客和客人建立和保持积极 -提升酒店与品牌在本地的知名度,鼓励员工积极参与本地社区活-动。 -确保遵守相关劳工法规及酒店或公司的政策与流程。 任职要求 -具有会计,财务或相关领域的学士学位或毕业证书 -两年酒店会计或审计相关经验或与此相当的教育和相关工作经验结合的背景
  • 民宿管家

    4千-5千
    雅安 | 1年以上 | 中专
    • 投递简历
    【岗位职责】 1、负责民宿日常运营管理,包括前台接待、客房清洁检查、设施维护等工作,确保民宿环境整洁舒适; 2、处理客人预订、入住、退房等流程,提供热情周到的服务,解答客人咨询并解决突发问题; 3、定期巡查民宿公共区域及客房,检查设施设备运行状况,及时报修或协调维修; 4、协助制定并执行民宿服务标准,优化客人入住体验,收集反馈并改进服务; 5、管理民宿物资库存,包括布草、洗漱用品等,确保物资充足且合理使用; 6、维护与周边商户、社区的合作关系,为客人推荐当地特色活动及旅游信息; 7、完成上级交办的其他临时性工作。 【岗位要求】 1、热爱服务业,具备良好的服务意识和沟通能力,能耐心细致地处理客人需求; 2、身体健康,吃苦耐劳,能适应弹性工作时间(含周末及节假日轮班); 3、具备基础的电脑操作能力,能熟练使用办公软件及民宿管理相关系统; 4、有酒店、民宿、餐饮等行业工作经验者优先,无经验者可提供培训; 5、性格开朗,责任心强,具备团队协作精神及应急处理能力; 6、对本地文化、旅游景点有一定了解者更佳。
  • 雅安 | 3年以上 | 大专
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 出国旅游
    • 员工生日礼物
    • 年底双薪
    • 5A级景区
    民宿客栈 | 100-499人
    • 投递简历
    工作职责: 1、督导前台员工按照工作程序和标准为客人提供优质服务; 2、客人的要求及投诉,遇不能解决的问题及时报告主管; 3、保入住登记单详细、准确、清晰、符合有关部门的规定; 4、 通知有关部门关于换房、VIP房和特殊安排房等情况; 5、 每天检查和准确控制客房状态; 6、负责度假村前厅管理制度的编制、修订、发布,建立前厅管理制度体系; 7、保持良好的客户关系,收集客人的意见和建议,处理客人投诉,提高客人对度假村的满意度; 8、提供系统的岗位知识培训,服务技能培训,语言技能培训和案例分析培训,全面提升员工素质,确保服务质量; 9、制定部门的工作计划,并定期分析总结,制订下一步工作计划; 10、负责部门的成本控制及部门资产管理。 岗位要求: 1.大专以上学历,有同岗位工作经验3年以上; 2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力; 3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用; 4.注重细节,工作有责任心,敢于承担责任,执行力较强; 5.有上进心和良好的学习能力和抗压能力。
  • 雅安 | 经验不限 | 学历不限 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 出国旅游
    • 员工生日礼物
    • 年底双薪
    • 5A级景区
    民宿客栈 | 100-499人
    • 投递简历
    岗位职责 1、负责餐厅的日常管理工作,并与厨房保持密切联系,确保餐厅的服务质量,直接对餐饮经理负责; 2、出席每周的业务会,汇报本餐厅工作,向员工传达会议精神; 3、检查工作;   (1)检查工作,每日检查设备、家具、餐具的摆设及其完好情况。   (2)检查服务用品及清洁卫生,检查库存物资;   (3)检查员工仪容仪表。 4、主持每日餐前会,安排当天的服务工作; 5、从厨房了解当天出菜的情况,布置重点推销菜式; 6、妥善处理客人投诉和质询; 7、做好员工考勤工作、评估、培训以及部门财产管理工作。 8、负责中餐厅/宴会厅,落实各个时期的工作任务。 9、制定中餐厅/宴会厅服务工作规范及工作制度并确保实施。 10、协助餐饮部经理制定各项餐饮推销计划与策略。 11、监督员工按照规范标准对客服务,对员工进行绩效评估,实施奖惩制度。 12、处理宾客的投诉,不断改善服务质量。 13、抓好设备设施的维修保养,严格物资管理制度,做好餐厅安全和防火工作。 14、根据季节差异、客源情况为厨房制定特色菜单提供建议。 岗位要求 1、大学专科以上学历,3年以上同岗位工作经验,具有较强的管理能力、及良好的人际关系; 2、精通中餐的业务知识,熟练掌握中餐的技能技巧; 3、具有较强的社会活动能力、组织领导工作能力和实际工作能力;善于调动中餐部各级管理人员的积极性。 4、具有食品原料学、烹调学、食品营养卫生和粤菜管理等方面的专业知识熟悉中餐食品原材料采购、储藏和厨房生产、中餐厅服务全过程,善于安排各个环节的工作,能保证中餐管理的协调发展。 5、具有中餐食品原材料加工、中餐成本核算方面的知识。掌握各种产品配方 ,各种食品原材料出料率标准,控制产品质量和成本消耗; 6、可接受外派集团其他项目。
  • 雅安 | 经验不限 | 学历不限 | 提供吃
    • 五险一金
    • 带薪年假
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    职位描述 . 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。 2. 替宾客存取保管衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。 3. 迎接宾客,引导宾客到预订台位或宾客满意的台位。 4. 客满时,负责安排好后到的宾客,使宾客乐于等位。 5. 随时注意听取宾客的意见,及时向上级反映。 6. 随时注意在接待工作中的各种问题,及时向上级反映和协助处理。 7. 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。 8. 向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引宾客来餐厅就餐。 岗位要求 1.大专毕业或具有同等学历,经过餐饮服务培训 2.有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。 3.掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。 4.工作主动、热情、认真,责任心较强。 5.身体健康(女,身高1.65米以上)仪表端庄大方。
  • 民宿管家

    3千-3.5千
    雅安 | 经验不限 | 大专 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 出国旅游
    • 员工生日礼物
    • 年底双薪
    • 5A级景区
    民宿客栈 | 100-499人
    • 投递简历
    度假村管家 岗位职责 1、   负责客人的接待及退房工作 2、   负责所在区域的早餐、简餐接待工作 3、   负责所在区域活动策划、组织工作 4、   配合度假村区域内大型活动的举办 5、   客房、公共区域卫生检查及协助 6、   区域内所有物品的管理、领用 7、   为客人讲解度假村内相关餐饮、休闲娱乐设施、活动等 8、   热心解答客人的问询,力所能及帮助客人解决问题 9、   其他主管交办任务 岗位要求 1、    1年以上酒店前台工作经验
 2、   热爱旅游、善于分享,有故事有情怀 3、   具备敏锐的观察力和应变能力 4、   优秀的人际交往和协调能力 5、   简单真诚,坚韧亲切,善良乐观 6、   积极主动,学习能力强,富有团队合作精神 7、   拥抱变化,勇于迎接挑战,期待成为更好的自己 8、   懂网络营销和民宿推广者优先考虑;
  • 全国 | 经验不限 | 大专
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 领导好
    • 年度旅游
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    工作职责:Do you know that GM Ready Program is a talent attraction and cultivation initiative designed by IHG specifically for hotel No. 2 talents in Greater China. This program aims to identify and develop ambitious individuals with the potential to become successful Full-Service Hotel General Managers at IHG in the near future.Do you know that as a participant in GM Ready Program, you will receive comprehensive training and hands-on experience in hotel management, operations, and leadership. You will work closely with experienced General Managers and other key stakeholders to gain insights into the strategic and operational aspects of running a successful hotel.Do you know that since launched in 2015, GM Ready Program has enrolled approximately 100 participants. Following their successful graduation into General Manager roles, a notable portion of them have advanced to taking Area/Regional General Manager positions within IHG.Your Day to DayEngage in a comprehensive training curriculum that includes mentorship from experienced General Managers and exposure to hotel management.Participate in hands-on learning experiences across key departments.Collaborate with hotel leadership to understand operational goals and contribute to achieving them.Analyze hotel performance metrics and assist in developing strategies for improvement.Support the implementation of IHG’s brand standards and initiatives.Participate in leadership development activities, including coaching, mentoring, and performance feedback.Lead performance-driven project at the hotel.Foster networking with team members and stakeholders to enhance collaboration and communication.任职资格:Proven experience in a Full-Service hotel as Hotel No. 2 (e.g., Resident Manager, Hotel Manager, Executive Assistant Manager, Director of Operations).Bachelor’s degree, higher education qualification, or equivalent in Hotel Administration, Business Administration, or related fields (or a college diploma in relevant disciplines).Chinese national with the ability to communicate fluently in both Chinese and English, both written and spoken.Flexibility to relocate for training and future career opportunities within IHG in Greater China.Strong ambition and potential to grow into Full-Service Hotel General Manager position.Excellent leadership, communication, and interpersonal skills.Passion for the hospitality industry and a commitment to delivering exceptional guest experiences.
  • 全国 | 3年以上 | 大专 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 员工体检
    • 年终奖金
    国内高端酒店/5星级 | 1000-2000人
    • 投递简历
    工作职责: 1、负责酒店品牌推广、宣传,提升酒店的品牌知名度;2、建立完善的酒店品牌推广策略和管理体系;3、负责酒店宣传渠道的建立、维护和完善,协调与各媒体资源的关系,并有效利用各种资源,组织打造与酒店形象相匹配的宣传亮点;4、负责制定酒店年度品牌推广活动、营销策划活动、广告投放计划、公关活动计划,并按计划推进执行;5、负责酒店对外信息的动态发布、媒体平台舆情信息的监控及危机公关的处理,维护酒店品牌形象。 任职资格: 1、大专(含)以上学历,具备三年以上高星级酒店相关岗位工作经验;2、熟悉传媒公关专业知识;了解电子商务、大众传播,具有创意策划和创新性的写作与编辑能力;形象气质佳,有较强的美学修养和潮流意识;3、熟练操作计算机办公软件,良好的英语口语和写作能力,语言表达与文字功底强,能够在公关活动中进行富于感染力的演讲;4、具有较强的市场敏感度,较强的事业心和责任感,良好的敬业精神,勇于创新开拓;具备优秀的人际交往和沟通协调能力,较强的应变能力和社会活动能力;5、工作地点根据公司业务发展需要统筹安排相应工作地点。
  • 全国 | 经验不限 | 学历不限 | 提供食宿
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    岗位职责 1、通过与酒店总经理,营运经理,财务经理和人力资源经理建立高效的工作关系去实施酒店的总体管理战略。 2、在与市场销售有关的酒店战略计划和总体经营目标方面,向总经理提供建议和支持,树立酒店良好的品牌形象。 3、维护集团的标准、品牌的一致性和酒店的形象。 岗位要求 希尔顿花园酒店职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位,您的态度、行为、技能和价值观应符合下列标准: 1、具备优秀的销售技能和技巧。 2、通过探讨和聆听,具备善于发掘客户需求的能力。 3、具备果断、自律的性格。 4、具备高度的自信心,工作的热情和主动权。 5、擅长与不同的人打交道。 6、具备相关销售经验。 7、酒店专业或相关经验的优先。
  • 全国 | 10年以上 | 学历不限
    • 五险一金
    • 技能培训
    • 岗位晋升
    • 管理规范
    • 带薪年假
    • 节日礼物
    • 领导好
    • 员工生日礼物
    • 年度旅游
    • 人性化管理
    有限服务中档酒店 | 2000人以上
    • 投递简历
    施柏阁品牌总经理岗位职责:  1.全面负责酒店的各项业务管理,制定酒店发展战略;  2.负责酒店的全面运营管理,其中包括使酒店收益化、增加客房入住率、完成酒店的销售等工作计划;  3.制定年度经营目标,组织制定、修改、实施所辖各门店年度经营计划;  4.对酒店内各项业务活动进行实施,并对酒店内各项活动及相关酒店的产品进行创新设计与实施;  5.定期向事业部提供所辖区域的酒店市场经营状况信息,编制较准确的供需计划,为事业部的总体经营布置提供可靠的依据;  6.定期向事业部汇报经营战略和计划执行情况、资金运用情况和盈亏情况、机构和人员调配情况及其他重大事宜;  7.领导建立所辖各门店及各部门与客户、供应商、合作伙伴、上级主管部门、政府机构、金融机构、媒体等部门间顺畅的沟通渠道;  8.依照集团的运营标准经营管理酒店,突出公司的品牌优势;  9.负责建立酒店的高素质管理团队。  职位要求:  1.具有十年或以上的国际品牌酒店工作经验或具有4年国际品牌酒店行政委员会成员工作经验  2.需具备酒店开业筹备工作经验;  3.良好的职业素养和对市场的敏锐力; 4.有较强的沟通协调和创新能力,有良好的团队意识和领导能力;
  • 全国 | 10年以上 | 大专 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 员工体检
    • 年终奖金
    国内高端酒店/5星级 | 1000-2000人
    • 投递简历
    了解国家有关酒店行业的各项政策法规和高星级酒店各岗位的业务流程,有较丰富的酒店管理知识和管理经验,有较强的市场营销、品牌意识和全局观,有良好的规划能力、团队建设能力和应变处置能力,有较强的经营管理能力、市场洞察力和组织协调能力,能有效整合资源推进酒店经营目标的实现。
  • 全国 | 5年以上 | 本科
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.   The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.   This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.  As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members.   What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility.   What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 全国 | 经验不限 | 学历不限
    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 午餐补贴
    • 领导好
    • 年底双薪
    • 包吃包住
    • 人性化管理
    • 管理规范
    国内高端酒店/5星级 | 2000人以上
    • 投递简历
    岗位职责:  1、全面负责酒店的开业筹备及经营管理工作;  2、建立、健全酒店的组织管理系统,使之合理化、精简化、高效化;  3、负责实现酒店的营业收入指标和利润指标;  4、负责制定酒店的经营预算和决算,提出更新改造和投资计划;  5、落实酒店年度财务预算,向各部门下达年度工作指标;  6、督促酒店维修保养工作和酒店安全管理工作;  7、负责做好酒店与各界人士的公共关系,树立酒店良好形象;  8、做好酒店机构设置、员工编制及重要人事变更;  9、指导培训工作,培养人才,提高整个酒店的服务质量和员工素质。  岗位要求:  1、专科及以上学历,酒店、旅游管理等相关专业;  2、高端酒店行业同等职位至少3年工作经验; 3、具备高端五星级酒店酒店经理/驻店经理及以上从业经验;  4、熟悉酒店各部门服务及管理流程;  5、善于管理和经营团队,事业心强;  6、有较强的沟通、计划、决策和综合判断能力。
  • 全国 | 10年以上 | 本科
    • 五险一金
    • 带薪年假
    • 技能培训
    • 管理规范
    • 岗位晋升
    国内高端酒店/5星级 | 2000人以上
    • 投递简历
    一、Key Responsibilities 职责概述 Using considerable independent initiative and judgment, provides leadership and direction to ensure the efficient, effective and profitable operation of the Hotel on a long term basis. 凭借相当独立的主动性和判断力,为酒店提供领导和方向以确保酒店长期处于高效的、有效的和赢利的经营状态。   二、Essential Duties and Responsibilities 主要职责和责任 1. Establish hotel's business plan, development planning and management policy, to determine the hotel management goal, to direct the mangement team to work; 确立酒店的经营计划、发展规划及经营方针,确定酒店管理目标,领导经营班子成员开展工作。 2. Study and grasp the market change and development situation, make market expansion plans and price system, raise key emphasis in work timely, and directing the implementation; 研究并掌握市场变化和发展情况,制定市场拓展计划和价格体系,适时提出阶段性工作重点,并指挥实施。 3. Decided to hotel organizations and middle management‘s employement and development. Be responsible for the division head's performance evaluation; 决定酒店组织机构及中层以上管理人员培养和使用,负责组织对部门经理的人事考核和业绩评估。 4. Be responsible for the market development and finance planning work; Be responsible for the capital allocation and capital expenditures within the  limits of authority; 全面负责酒店的市场拓展和财务计划工作;在权限内负责酒店内资金调配,审批资金支出等经营事宜。 5. Enhance hotel safety management; 加强酒店的安全管理工作。 6. To follow up other tasks which assigned by superior; 完成公司领导交办的其他工作。   三、Requried Qualifications 资质要求 1. Required Skills / Certificate 技能 / 证书 2. Computer Skill: Skillful to operate Office电脑操作技巧: 熟练使用MS办公软件 3. English Language Level: Fluent in English spoken and written is preferred 英语水平:口语与书写流利为佳   Qualifications 资格 1. Team Focused 关注团队: Support colleagues 给予同事支持 Explain what to do and the reason 阐述工作任务及其原因 2. Action Oriented 行动导向 Strives to deliver consistently 力争始终如一的完成工作 Focus on details and standards 关注个人工作的细节和标准 3. Passionate工作热情 Understand guests’demand and the market 理解客户的需求和市场 Create a positive environment for changing 为变革创造一个积极的环境 4. Business skills 业务技能 Understand the short-term opportunities of reform 了解短期的变革机会 Understand the profit model 了解企业如何盈利   Experience 经历要求 1. Associate degree or above; 全日制大专(含)以上学历。 2. Graduation from Hotel Management,Business Management related professional; 酒店管理、企业管理等相关专业。 3. Work experience of hotel management for five years or above in 5 star hotel; 至少五年以上五星级酒店管理工作经验。 4. Hotel management professional knowledge and leadership skills; 酒店专业知识及领导能力。 5. Organizing And Planning Skills,communication skills,Coordination Skill,leadership skills; 具有很强的计划、组织、沟通、协调、领导能力。 6. Skilled in the use of office automation equipment and realated management software; 熟练运用办公软件及相关管理软件。 7.Excellent written and verbal communication; 具备优秀的书面和口头表达能力。 8. Appreciate Poly culture; 认同保利企业文化。 9. Good Character and Ethics; 有良好的职业操守。 10. Strictly obey the relevant laws and regulations, executive internal policy implement; 严格遵守国家法律法规,执行企业各种规章制度。 11. Strong sense of principle, professional management ability ,a good team spirit of collaboration,excellent interpersonal skills, honest and reliable, decency; 原则性强,职业化规范度高,具有良好的团队协作精神,出色的人际交往能力,诚实可靠、品行端正。 12. Have a strong sense of responsibility and learning ability,a good team spirit of collaboration. 具有较强的工作责任心和学习能力、良好的团队合作意识。
  • 全国 | 5年以上 | 大专 | 提供食宿
    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 包吃包住
    • 节日礼物
    国内高端酒店/5星级 | 2000人以上
    • 投递简历
    一、岗位职责: 1.全权负责处理酒店的一切事务,完成酒店所确定的各项目标;制定酒店经营目标和管理发展方向,保证经营业务顺利进行; 2.协调内、外部关系,使酒店有一个高效率的工作团队;抓好重要客人的接待工作,塑造酒店良好的内、外部交流沟通; 3.制定有效的激励政策和适合店情的考核标准; 4.抓好酒店员工队伍建设和人才培养工作,全面提高酒店员工的素质; 5.负责酒店年度预算与决策的编制,严格控制酒店的经营成本和开支,检查分析每月营业情况; 6.全面负责酒店的安全管理,有重点地定期巡视公众场所及各部门工作情况,检查或抽查服务质量。 二、任职资格: 1.年龄要求35-45岁,大专及以上学历; 2.5-10年酒店管理工作经验,最少5年以上同等岗位工作经历;具备全服务酒店总经理经验 3.熟悉酒店项目运营管理,能够领导团队搭建起酒店项目的运营管理体系; 4.具备良好的执行能力,较高层面的系统化管理思维,极强的信息统合及分析判断能力,极强的资源整合和运用能力; 5.有丰富过硬的营销管理经验优先。
  • 国际高端酒店/5星级 | 2000人以上
    • 投递简历
    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel. What will I be doing? As the Director of Finance, you will be responsible for performing the following tasks to the highest standards: Financial Accounting & Control: Best practice financial accounting processes in a robust control environment Management Reporting: Focused, innovative and balanced reporting that stimulates management action Business Support: Provision of the highest standards of financial and commercial support to the Business Investment Optimizing returns on capital investment Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting Investment in People: Ensuring the best person in each job, in an environment of continuous development Cash & Working Capital: Optimize cash position in an environment of tight control 【任职要求】 What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • University qualification and above. • Finance / Accounting major and certified, e.g. ACCA/ CPA. • 5 year in hotel accounting with at least 2 years in similar position with an international hotel. • Fluent in oral and written English to meet business needs. • Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK, • Proficient in Microsoft Windows, Word, Excel and PowerPoint. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 全国 | 经验不限 | 学历不限
    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 职业发展计划
    • 员工活动
    • 免费工作餐
    • 入职培训
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    岗位职责: 1、根据酒店总体发展战略目标,制定短、中、长期人力资源工作规划,并监督执行,确保人力资源管理体系能够有效实施。 2、建立和完善人力资源管理体系,包括招聘、培训、绩效、薪酬及员工发展等体系的全面建设,制定和完善各项管理规范、制度和流程。 3、根据公司战略发展的需要,制定招聘计划和人员编制预算,满足酒店的用人需求。完善招聘流程,协同用人部门进行有效的人才甄选,确保招聘到合适的人才。 4、建立后备人才选拔方案和人才储备机制,保障人员的质量及适用性,完善公司人才梯队建设。 5、根据公司发展规划和员工培训需求,制定年度、季度、月度培训计划,并分解到月度培训计划,确保员工能够持续学习和成长。 6、组织和协调资源进行培训落实,提高员工的业务能力和综合素质。指导规划员工的职业发展,帮助员工实现个人职业目标。 7、建立适应公司发展的绩效管理与考评体系,并有效地推广实施。协助监督控制各部门绩效评价过程,不断完善绩效管理体系,确保绩效评价的公正性和准确性。 8、根据公司业务开展及人力发展需要,制定和修订公司薪酬福利管理制度,设计公司薪酬体系及福利计划,合理管控人力资源成本。 9、监督部门及酒店员工的福利符合酒店成本最小化管理,确保薪酬福利制度的合理性和有效性。 10、负责员工入职、转正、异动、离职等把关审批,处理劳资纠纷、员工矛盾调解等员工关系问题,建立和谐的劳资关系。 11、策划及组织公司企业文化活动,推动公司内部企业文化建设,提升团队凝聚力和幸福感。 12、负责部门内部人员管理与工作统筹,制定部门工作计划、工作方案,并组织和指导部门员工落实。 13、负责公司各部门及门店人力资源及行政工作的协调和管理,确保各部门之间的顺畅沟通与合作。向酒店行政当局及各部门提供必要的法律支持,避免酒店陷入不必要的劳资纠纷。 14、参与公司重大人事决策,为公司重大人事决策提供信息支持。完成上级领导安排的临时性工作,确保工作的顺利进行。 岗位要求: 1、本科以上学历,有国际品牌酒店相同岗位工作经验2年以上。 2、在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。 3、熟知国家、地区劳动法律法规及相关政策。 4、具备熟练的英语听说读写能力。 5、具备酒店筹开工作经验。 6、管理类专业,接受过系统的人力资源管理理论培训。
  • 全国 | 经验不限 | 大专
    • 包吃包住
    • 技能培训
    • 大公司大平台
    • 带薪年假
    • 管理规范
    • 节日礼物
    • 岗位晋升
    • 五险一金
    • 年底双薪
    • 人性化管理
    有限服务中档酒店 | 2000人以上
    • 投递简历
    岗位职责: 锦星计划,旨在培养酒店一线经营管理人才,由酒店总经理担任导师带教,通过酒店业务部门轮岗实践-定向培养的模式。帮助锦星管培生熟悉酒店基础业务知识与技能,积累酒店经营管理、部门管理经验,目标在2-3年将锦星管培生培育成酒店总经理。 【培养计划】 1、基层期(含主管):完成各业务线轮岗,深入了解基础业务工作内容;主管阶段协助安排员工工作、制定排班计划、业务基础管控、指导与培训员工工作等; 2、经理期:独立管理部门,制定部门提升方案,督导下属执行工作等; 3、副总期:协助店总管理部门、管控经营数据、维护政府与媒体关系等; 4、店总期:全面负责酒店的运营管理,统筹酒店各部门完成业绩提升、品质管理、安全管理、人才培育、关系维护等核心任务。 能力要求: 1、目标对象:酒店管理、旅游管理等专业2026届应届毕业生;(2026届毕业生:海内外院校,毕业时间在2025年10月1日-2026年9月30日,以毕业证时间为准) 2、学历要求:大专及以上学历,统招本科优先考虑; 3、行业意愿:热爱酒店行业、认可锦江企业文化; 4、性格特点:性格开朗、乐观,亲和力强; 5、能力要求:具备良好服务意识、学习力、适应力、沟通表达能力、问题解决能力; 具体薪资: 面议 是否包食/宿: 有宿舍,含餐 其他福利: 带薪年假、节日福利、下午茶 发展方向: 锦星管培生-主管/经理-门店总经理 专业要求: 专业不限,市场营销、旅游管理、酒店管理专业优先 公司简介: 锦江酒店(中国区)于2020年6月成立,是锦江国际集团“深耕国内、全球布局、跨国经营”战略的重要布局,主营锦江酒店在中国市场的有限服务酒店产业,旗下酒店品牌覆盖多元市场,致力于为消费者提供高品质和多样化的出行体验。 在“品牌强、会员强、运营强”总目标指引下,锦江酒店(中国区)持续开拓创新,加强数字化能力建设,打造高效、共赢的平台,助力百年锦江成为世界一流综合性酒店旅游企业集团。
  • 国际高端酒店/5星级 | 2000人以上
    • 投递简历
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.   The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.   This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.  As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members.   What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility.   What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 全国 | 10年以上 | 本科 | 提供食宿
    • 五险一金
    • 岗位晋升
    • 带薪年假
    • 年度旅游
    • 节日礼物
    • 人性化管理
    • 技能培训
    • 管理规范
    • 领导好
    • 员工生日礼物
    国内高端酒店/5星级 | 50-99人
    • 投递简历
    1、全面负责处理酒店的总体事务,和酒店全体员工共同努力,完成酒店所确定的各项目标; 2、制定酒店的经营管理目标、经营方针,包括制定各种规章制度和服务操作规程,规定各级管理人员和员工的职责,并监督贯彻执行; 3、检查营业进度与计划的完成情况,并采取对策,保证酒店业务顺利进行; 4、加强酒店维修保养工作和酒店的安全管理工作; 5、组织规章制度在酒店的贯彻执行,结合酒店实际情况建章建制,并组织实施。审查公馆的规章制度,工资奖金实施方案,奖惩方案,职工生活福利及重大制度改革事项,提请上级审议决定; 6、健全酒店的财务制度,阅读分析各种财务报表,检查分析每月营业情况,督促财务部门做好成本控制、财务预算等工作; 7、定期巡视酒店公众场所及各部门的工作情况,检查服务态度和服务质量,及时发现问题、解决问题; 8、决定部门经理、酒店机构设置、员工编制及重要人事变革,主持酒店管理人员的录用; 9、培养人才,指导各部门的工作,提高整个酒店的服务质量和员工素质; 10、传达集团的有关指示、文件、通知,协调各部门之间的关系。
  • 国际高端酒店/5星级 | 2000人以上
    • 投递简历
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!
  • 全国 | 8年以上 | 大专 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 员工体检
    • 年终奖金
    国内高端酒店/5星级 | 1000-2000人
    • 投递简历
    了解国家有关酒店行业的各项政策法规以及行业的现状与发展趋势,具有较丰富的酒店管理知识和管理经验;了解酒店各岗位的业务流程,有良好的团队建设、组织协调与市场营销能力;具有团队协作精神,能够有效配合总经理开展工作。
  • 全国 | 3年以上 | 中专
    • 包吃包住
    • 技能培训
    • 大公司大平台
    • 带薪年假
    • 管理规范
    • 节日礼物
    • 岗位晋升
    • 五险一金
    • 年底双薪
    • 人性化管理
    有限服务中档酒店 | 2000人以上
    • 投递简历
    1. 客户开发与关系维护: 聚焦目标客户群:深度开发与服务省内注册资金低于2000万人民币的中小企业客户。 攻坚重点客户:积极拓展并维护省区内百强企业客户资源,建立长期战略合作关系。 全流程销售管理:负责目标客户的识别、接触、需求分析、方案呈现、商务谈判、合同签订及后续关系维护,达成销售指标。 2. 省区销售目标达成: 努力超额完成个人/团队在负责省区客房、会议、餐饮等酒店产品与服务的销售指标(如:客房间夜量、会议场次、餐饮消费额等)。 3. 市场洞察与策略执行: 深入了解负责省区的市场动态、竞争格局及客户需求变化。 有效执行公司制定的区域销售策略与市场推广活动。 4. 销售运营支持 准确、及时地使用公司系统进行客户信息管理、销售活动记录、商机跟踪及销售预测。按要求准备并提交销售报告、费用报表等。 任职要求: 1.大专及以上学历,有2年以上大客户开发经验,善于挖掘潜在客户优先。 2.沟通能力强,能准确把握客户需求并清晰表达。 3.具备较强的抗压能力、应变能力和谈判技巧。 4.对市场敏感,富有创新意识和进取精神热爱销售工作。
  • 全国 | 8年以上 | 大专
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 领导好
    • 年度旅游
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    工作职责:This is hotel-based No.2 role. As Hotel No.2 you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence. Your day to dayPeople• Direct hotel everyday activities, plan and assign work ensuring you always have the right staffing numbers • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance • Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently • Recommend or initiate any HR elated actions where needed • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management Guest Experience• Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members • Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities Responsible Business• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts • Act as public relations representative to raise awareness of hotel and brand in local community • Drive team member involvement in community organisations, activities and businesses • Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint • Perform other duties as assigned. May also serve as manager on duty Financial• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability • Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty任职资格:What we need from you• Obtain thorough understanding of “True Hospitality for Good”• Be aspired to grow into hotel General Manager• Has cross-functional management experience• Be energetic and highly self-motivated
  • 全国 | 5年以上 | 学历不限
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel. What will I be doing? As the Director of Finance, you will be responsible for performing the following tasks to the highest standards: Financial Accounting & Control: Best practice financial accounting processes in a robust control environment • Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements, and timetables. • Where applicable the above must include the accounts for Hilton International’s branch or subsidiary. • Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel. The balance sheet must be regularly reviewed, and reconciliations performed of all accounts. • Ensure compliance with the Management agreement with Hilton International, and any Owner / Lease agreement. • Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy. • Maintain control over the hotel’s assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel. • Ensure legal and tax compliance and that adequate insurance cover is maintained managing the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place. • Ensure valid permits and licenses have been obtained for such matters as importation, currency transfers and hotel operations (bars, clubs, casinos etc.). • Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel. • Liaise and co-operate with both Internal and External Audit, ensuring that an effective program of in-hotel audit is in place and that corrective action is promptly taken where required. • Give particular emphasis to ensuring that all revenue is captured, making use of a monthly control checklist and conduct interim self-audits as required. • Develop best practice financial accounting and control procedures, with continuous review and development with the aim of maximizing both impact and efficiency. Management Reporting: Focused, innovative and balanced reporting that stimulates management action. • Develop high quality management information and performance measurement that is timely and accurate. Reporting should be thought provoking and action oriented. • Implement reporting that incorporates benchmarking, identification and measurement of key performance indicators, and use of the balanced scorecard. Reporting should not only look to historical performance within the hotel, but also outward and forward. • Ensure corporate reporting is timely and accurate, internally consistent and that, inter alia, Datalink report, Pro-plant system, management reports, trends of operation reports, incremental conversion reports, profit and loss statements, balance sheets and cash flow reports reconcile to the trial balance. Maintain proof of such reconciliations which are conducted each month. Business Support: Provision of the highest standards of financial and commercial support to the Business. • Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data. • Review management information for the hotel and make proposals for the General Manager for value added initiatives. Where appropriate, play the “Devil’s Advocate” to challenge practices and proposals. • Provide financial and commercial skills to support business development initiatives, major pricing decisions and other commercial decision-making. Information Technology & Systems: Optimize the use of I.T. within the finance department to improve efficiency and information. • With Project Managers, support the implementation of financial systems in the hotel. • With the ISM ensure proper use and maintenance of financial systems, including adequate security and back up procedures. • Act as the guardian of the integrity of data flowing into the accounting system, ensuring that the control process is sound in systems that interface directly or indirectly with the accounting system. • Work with colleagues to ensure that errors are corrected at source and processes amended as required to eliminate rather than correct errors. • Continually develop the usage of financial systems in order to ensure highest levels of management reporting, processing and staffing efficiency and thereby return on investment. Investment Optimizing returns on capital investment. • Utilize project evaluation techniques to assist in directing investment to those projects which optimize returns both for the individual project and the enterprise as a whole. • Prepare annual capital plan and direct implementation of this plan, ensuring funding and necessary buying (e.g. Owners) are in place so that the note can be kept at the highest possible standard. • Prepare and review the AFE, ensuring financial accuracy and sound commercial and business judgment is applied to the process, and that authorization is obtained prior to commitment of the hotel to expenditure. • Perform post investment audit on major capital investments, communicating results of post investment reviews within the Management team and ensures actions are taken to learn from such results and maximize returns. • Ensure compliance with HI capital policy, maintaining proper control and recording of project spends. • Where applicable, prepare review and be involved in the production of financials for new developments and acquisitions. Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting. • Take a support role to the General Manager in hotel strategic planning, with particular emphasis on Master-Planning and “thinking outside the box” to identify value opportunities. • Manage the formulation, review and approval process for budgeting within the hotel. • Ensure a regular cycle of forecasting takes place within the hotel with content and detail appropriate to the needs of the operation. • Provides alerts to Senior Management and to Area Office via regular forecasts, outlook reports or via ad-hoc reporting concerning positive or negative trends in the business. • Work with colleagues and the General Manager to ensure consistency and accuracy of communication regarding future trends in the business. Avoid surprises. Investment in People: Ensuring the best person in each job, in an environment of continuous development. • Recruit and retain the best people for the job, especially at Assistant Controller level, making use of succession planning to develop and replace individuals effectively. • Establish and maintain good employee relations within the Finance department. • Aim to maximize efficiency in the accounting department and optimum staffing levels. • Recognize that a highly organized Accounts office is often a sign of an efficient department. • Develop the effectiveness of the hotel finance function through the ongoing training and development of the team. • Lead and motivate the team to high levels of performance. • Ensure that you manage to specific measurable objectives, giving regular feedback including appraisals. • Both the Director of Finance and Assistant Financial Controller should have a personal development plan. • Provide training to enhance the financial skills of the Management Team as a whole, utilizing tools such as Hilton University and Hilton LEXUE. Cash & Working Capital: Optimize cash position in an environment of tight control • Minimize the level of working capital, with particular emphasis on the management of debtors, stocks and sundry receivables. • Maximize interest earnings and minimize interest expense. • Maintain accurate cash flow forecasts for at least one year ahead, and ensure adequate notice is given to Hilton, and to Owners, of any future cash requirements. • Ensure full reconciliation of all bank accounts on a weekly basis, maintaining the highest standards of control over all cash and bank balances at all times. • The role of the Director of Finance is to establish robust credit control and credit management policies with the General Manager and the Commercial Director within the guidelines set out by Group Policy and following best practice principles – once established, the Director of Business Development applies such policies and controls. • It is the responsibility of the Director of Finance to ensure that controls over accounts receivable are being applied correctly and to take action to rectify any problems identified if they are not. • The Director of Finance must review all accounts receivables with the Commercial Director on a monthly basis and ensure that there are no recoverability issues. • It is the responsibility of the Director of Finance to maintain an appropriate reserve for bad or doubtful debts. Cost Management: Support the operation to optimize efficiency of the cost base • Understand and measure cost drivers for the hotel, utilizing innovative analysis to stimulate thought and management action. • Ensure that adequate purchasing procedures are in operation so that purchases of goods and services are made in the most cost-effective manner. • Benchmark costs against other hotels, identifying cost reduction opportunities and managing financial risks of the business. • Set an example to the hotel by operating an efficient and cost-effective Finance department.
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