【职位描述】
行政
Administration
§ 维护每日工作日志
Maintains the Daily Log Book.
§ 按照采购部副理的要求编写统计报告。
Compiles statistical reports as required by Purchasing Assistant Manager.
§ 按照集团管理要求和政策完善货品记录和表格。
Maintains item records and forms as required by the corporate management and policies.
宾客服务
Customer Service
§ 确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
§ 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
o 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，并迅速跟进及时反馈结果。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
§ 与顾客和同事要有良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
财务
Financial
§ 确保遵循与财务记账，资金处理及营业执照相关的酒店、公司及当地的政策与法规等，及时准确的汇报财务信息。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
§ 将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。
Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
o 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
o 以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让各个部门经理参与其中。
Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
市场营销
Marketing
§ 协助人力资源总监汇总所有员工沟通方面的相关信息并开展相关活动。
Ensures that all in-house rules and regulations are communicated to employees and implemented.
营运
Operational
§ 全面掌握BIRCHSTREET物料管理系统。
Thorough understanding of the BIRCHSTREET system (Materials Management System).
§ 负责准确及时地处理各部门提交的所有申购单。
Responsible for the accurate, timely process of all Purchase Requests submitted by various departments.
§ 确保所有申购单的正确记录。
Ensures proper documentation of all Purchase Requests.
§ 协助找寻有信誉的供货商为酒店供应物品。
Sources for vendors with creditability to provide goods for the Hotel.
§ 确保收货区域的清洁与整齐，安全及秩序，包括物料部办公室，收货区及库房区域。
Ensures the security and maintenance of a clean and organised receiving area, including the Materials Office, receiving dock, and store areas.
§ 确保依照酒店政策进行每月盘点清查。
Ensures monthly inventory counts and reconciliation is being carried out according to the Hotel’s policy.
§ 根据相关部门提供的要求找寻样品，并向物料部经理进行推荐，以选择合适的供应商。
Sources for samples as per the specifications provided by the departments concerned prior to making recommendation to the Materials Manager in choosing a suitable supplier.
§ 亲自到市场中找寻部门急需的物品。
Personally goes out to the market to source for items or goods that are urgently needed by the departments.
§ 严格遵循酒店采购物品的所有政策和程序。
Strictly adheres to all policies and procedure with regard to the purchasing of goods for the Hotel.
§ 在采购前，确保所有承包商/供应商及供货商拥有合法的证照。
Ensures all contractors/ suppliers/ vendors possess legal trading license prior to making any purchase order.
§ 与收货文员密切合作以确保从供应商或承包商收到的物品符合酒店的要求和规格。
Works closely with the Receiving to ensure all items received from the suppliers or contractors meet the Hotel’s requirements and specifications.
§ 依据部门要求，确保所有物品的订购数量正确。
Ensures the quantities of all items order are accurate as per the department’s request.
§ 严格遵守以合理的价格购买高质量物品的原则。
Strictly adheres to the principle of “good quality items with reasonable price” when purchasing items for the Hotel.
人事
Personnel
§ 确保与酒店内部各个级别的员工之间保持良好的工作关系，积极关心他们的安全与发展。
Ensures a strong professional relationship with all levels of employees within the hotel, taking an active interest in their safety and development.
§ 鼓励雇员创新和变革，以及接受挑战，并对他们的工作贡献表示认可。
Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
§ 在每个部门内支持以人为本理念的推行。
Supports the implementation of The People Philosophy in every department in the hotel.
§ 及时反馈员工意见调查的结果，确保相关改进措施的执行。
Feedback the results of the Employee Opinion Survey and ensure that the relevant changes are implemented.
【任职要求】
§ 熟知与员工和行业相关的法律法规。
Is knowledgeable in statutory legislation in employee and industrial relations.
§ 确保保持高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation and grooming.
§ 与竞争对手的酒店代表、生意伙伴和其他公司组织，包括本地的学校、旅游学校和大学保持良好的合作关系。
Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations, including local schools, hotel schools and universities.
§ 随着行业、公司和酒店的变化，对人力资源的职能作出相应调整。
Responds to changes in the Materials function as dictated by the industry, company and hotel.
§ 熟知酒店的员工手册并且理解酒店的规章制度，尤其是有关火灾，卫生，健康，与安全的政策和程序。
Reads the hotel's Employee Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
§ 终对管理和个人行为负责， 并且积极展现酒店管理层和凯悦国际的形象。
Exercises responsible management and behaviour at all times, positively representing the hotel management team and Hyatt International.
§ 参加必要的培训和例会。
Attends training sessions and meetings as and when required.
§ 完成其他合理分配的职责和任务。
Carries out any other reasonable duties and responsibilities as assigned.
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