【岗位职责】 1、接受线上、线下客户对酒店的预订需求，并予以妥善解决。 2、接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。 3、熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。 4、落实“预订未到宾客”的名单和每日团队取消情况。 5、调节和控制房间预订、销售。 【岗位要求】 1、具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神； 2、有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力； 3、中专以上学历，普通话标准，谈吐礼貌，声音甜美； 4、熟练掌握基本办公软件操作，打字熟练； 5、具有星级酒店相关工作经验者优先； 6、具有优良的服务意识和敬业精神，能够适应倒班制。

【岗位职责】 1、确保公司的政策和程序，并服从品牌标准。 2、自信地知道食品和饮料菜单内容并能够详细地解释给客人，理解餐饮需求并提供适当的建议。 3、确保餐厅区域每餐段都将按标准设定，这包括摆台,设置自助餐,所有设备准备好服务,确保你已经被你的主管做了餐前会议。 4、确保自助餐台的干净和整洁。 5、确保服务台保持干净和整洁。 6、有效地与厨房沟通。 7、确保完全了解食品出品，已做更好推销。 8、和客人和同事礼貌友好。 9、呈现菜单给客人和点饮料。 10、推荐菜品和饮料。 11、要知道厨房和餐厅之间协调的重要性。 12、当客人到达和离开时，要协助拉椅子。 13、清理桌面垃圾。 14、不断的补充与替换：面包，黄油，水，烟灰缸，和其他配料。 15、客人离开后，马上重新摆台。 16、给不同区域及时补充清洁项目。 17、在适当的地方摆放及更换布草。 18、完成经理，副经理，督导分配的工作。 19、当督导要求时，可胜任其他工作。 20、参加酒店安排的所有培训。 21、彻底了解服务流程。 22、在繁忙时迅速完成工作。 23、灵活性班次。 24、必要的团队合作。 25、确保知道每日特价菜项目，估清项目(缺货的物品)在用餐时间开始前,所有饮料确保可用。 26、知道并了解所有单杯葡萄酒。 27、熟知座位号码、酒店政策对着装要求,单间的情况等 28、餐饮总监和经理可能安排其他工作。

1、严守工作岗位，认真观察消防监控系统及联动设备的运转情况。 2、熟悉消防监控系统及联动设备的分布、功能、工作原理及操作使用方法，能够排除一般故障。 对于不能排除的故障应立即请工程技术人员进行修复。 3、熟悉酒店的环境、布局，熟知火灾报警程序及事故处置程序。 4、一旦出现报警，应立即与当值安保主管、大堂副理、值班工程师联系，迅速查明报警原因并做 好纪录。 5、确认火灾发生后，应立即报警并启动相关灭火设施，按火灾处理程序向有关人员进行汇报。 6、利用监控设备密切注视酒店各区域，发现异常情况或可疑人员立即反映。 7、按时向领班进行工作汇报，及时将工作中发现的事情向领班报告。

【岗位职责】 1. Considerable skill in the use of calculator to perform moderately complex calculations without error . 2. Ability to read, Listen and communicate effectively in English, both verbally and in writing. 3. Ability to access and accurately input information using a moderately complex computer system.   Requirement： 1. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 2. Interpersonal skills to provide overall guest satisfaction. 3. Ability to work under pressure and deal with stressful situations during busy periods. 岗位职责: 1. 能运用计算器材准确无误的进行各种数据运算。 2. 能用英语有效的倾听和进行沟通。 3. 熟练操作酒店电脑系统。    岗位要求:  1. 熟练操作酒店电脑系统; 擅长于处理宾客关系，能有效快速的应对处理各种问题。 2. 以较强的人际交往能力提高客人满意度。 3. 能在强压下胜任工作。   岗位技能： 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识； 3、具备通晓酒店各项对客政策、设施设备及服务种类以及前台工作制度和规范。

岗位职责 1.熟练前台各项专业业务和技能，提供优质的对客服务； 2.熟练掌握店内信息，提供准确的问讯服务； 3.负责宾客入住登记及退房手续的处理； 岗位要求 1.大专以上文化程度，流利的英语口语； 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识和责任感；

 西餐厅服务员、中餐厅服务员、大堂吧服务员 岗位要求： 态度端正，能吃苦耐劳，良好的服务意识

 岗位要求： 1.熟悉办公行政工作,熟悉办公室软件的使用。 2.良好的人际交往能力。 3.良好的英语和普通话的书写和交流能力。

岗位要求 1.大专以上文化程度，流利的英语口语； 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

1.Remove all stains before and after the dry cleaning process.  在干水洗前后都应去除衣物上的污迹。 2.Test fabric dyes to ensure that fabric will not be damaged by dry cleaning solvent. 测试并确定衣物的颜色不会被干水洗液损坏并剥落。 3.Sort items according to colour and degree of soil. 按照衣物的颜色分类洗涤。 4.Ensure the daily upkeep and maintenance of the dry cleaning area before, after and during duty hours. 确保在工作前后和工作中干水洗区域的每日保养及清洁。 5.Sort and arrange dry cleaning items that need to be pressed. 分类及安排好干洗衣物的熨烫。 6.Check and maintain the distillations of dry cleaning solvent daily.  Filter the solvent as often as necessary. 每日检查干洗油是否有必要蒸馏,经常过滤干洗液。 7.Clean and maintain the filter tank base monthly, with the assistance of an engineering technician. 每月与工程部技术人员一同清洁和保养蒸油缸。                  i.       Clean distill and distill tank twice a week. 每月两次清洁油过滤网。                 ii.       Filter and distill the solvent as many times as possible. 有必要时需要滤油。 8.Re-check guest items / uniforms for tears, missing buttons, damaged zipper, stains, etc., before they dry cleaning process begins. 在洗涤前检查客衣,工衣的破损,钮扣遗失,拉链损坏及污迹,并做处理。 9.Maintain reasonable stock of stain-removing products and dry cleaning solvent stock. 保证正常的去迹药水和干洗剂的仓库储存量。 10.Count and check garments and record production figures on the daily production sheet. 清点及检查洗衣,并在每日生产记录单上记录。  

岗位职责 1.协助保持大堂区域清洁和整齐； 2.向客人提供优良及有效率的服务； 3.保持行李储藏室整洁； 4.协助前厅完成其他服务工作。 岗位要求 1.具备吃苦耐劳、爱岗敬业品德，责任心强，善于与客人沟通交流； 2.有酒店工作经验者且具备基本英文口语交流能力者优先。

Job Summary – (Role Summary)  工作概述﹣(职位概述) Responsible for carrying baggage, escorting new arrivals to their rooms, and assisting guests. 负责递送行李，引领新到店客人到他们的房间，协助客人。 Essential Duties and Responsibilities – (Key Activities of the role) 主要职责﹣(职务的主要工作) Carries baggage to and from guest rooms ,assists in loading and unloading baggage to and from vehicles. 为抵离客人提供行李搬运服务，同时协助客人卸载和装载客人行李。 Explains features of room to guests fully. 向客人详细介绍房间特点。 Performs personal services such as delivering messages and package. 完成递送信息和包裹等服务。 Cleans and maintains baggage room , baggage trolleys, and Bell Captain’s station; assists in maintaining cleanliness of lobby and reports need for repairs to Concierge Supervisor. 打扫和维护行李房，行李车，行李员领班台，协助保持大堂的清洁，如需修补向礼宾主管打报告。 Accepts baggage for safekeeping and storage in baggage room according to established procedures; checks baggage or registered guests waiting for room assignments. 根据拟定的程序将行李保管在行李房里，在为客人分房时检查行李或做登记。 Attends to telephone calls, complaints, and requests made at Bell Captain’s station in absence of Bell Captain. 在缺席行李员领班的情况下，接听电话，处理投诉和其他要求。 Performs variety of duties to assist hotel guests and patrons such as: 全方位的协助酒店顾客，例如： •Opening car and hotel doors 提供拉门和拉车门服务 •Hailing taxis 维护酒店出入车辆秩序 •Paging private vehicles by intercom 通过内部通话系统寻呼车辆 •Unloading or loading luggage 车辆卸载和装载 •Giving directions and answering inquiries 提供方向指示，回答客人的询问 Maintains orderly flow of vehicles in hotel driveway. 维护酒店出入车辆秩序 Parks vehicles of guests issues claim tickets, checking overall condition of vehicle and indicating presence or absence of items, articles, and accessories, delivers car to guest upon request. 为客人和业主提供提供停车票，检查所有车辆状况并在客人要求时提供酒店车辆使用停放状况信息。 Assists Bellmen in their duties. 协助其他行李员 Performs duties common to all non-supervisory personnel and other duties as may be assigned. 和一般人员履行一样的义务，没有专门的监督人，其他工作根据安排。 Performs other related duties and special projects as assigned by superiors. 完成其它上级领导布置的工作。 2. REQUIRED QUALIFICATIONS 资格 Required Skills – 技能要求 Male    男性 At least 170 cm in height    身高不低于170 cm Personable, neat, possesses fine manners and deportment    气质良好，头脑灵活，举止文雅 Verbal facility    良好的口头表达能力 Licensed driver    有驾驶执照

Job Summary – (Role Summary)  工作概述﹣(职位概述) Responsible for rooming guests, handling guest room keys, accurate inventory of guestrooms, accomplishing and maintaining required reports and records. 负责为客人分房，处理客人房间钥匙，计算客人房间存量，制作并保存所要求的报告和记录。 Essential Duties and Responsibilities – (Key Activities of the role) 主要职责﹣(职务的主要工作) Registers and rooms guest according to instructions in their reservations. In the absence of reservation, offers guests suitable accommodation. 根据客人的预定要求登记并分房。如果客人并未做预定，为他提供适合的住宿。 Offers/provides assistance to guests, as needed. 如有需要提供给客人协助。 In response to guest queries, gives out information regarding hotel services and facilities, the “extras” offered, factual information regarding events, people, accessible places of interest, historical and cultural points of interests, cultural and entertainment performances. 对客人的询问做出回答，提供有关酒店服务和设施的信息，其他所能提供的信息，包括事件，人物，娱乐场所，名胜古迹，文化娱乐表演等等。 Handles and controls guestroom keys; ensures that a key is available for every room , receives from and issues them to the right guest, initiates requests for replacement of lost keys or for issuance of additional keys as requested by guests, ensures that they are returned by the guest upon check-out,. 处理并控制客人房间钥匙，确保每个房间都有钥匙，收取钥匙并将它交给准确的客人，为钥匙遗失的客人做附加钥匙，确保在客人结账时能归还钥匙。 Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests. 保持准确的房态，如空房，未清理，等等。并保留准确的酒店客人的纪录。 Reconciles Room Status report of Housekeeping with that of the Department, advises Front Desk Supervisor /Guest Service Manager of any discrepancy. 将本部门房态报告与客房部的做比较，如有任何差异，向前台接待主管/宾客关系经理汇报。 Blocks rooms for VIPs and groups, in advance them and advises superior and Housekeeping Department accordingly. 为贵宾客人和团队定房，预先为他们做登记并根据需要与上级及客房部联系。 Accomplishes required reports and maintains records necessary for preparation of statistical data such as: 制作指定的报告并保留需要统计数据的记录，如： •Daily arrivals and departures record 每日到店离店客人记录 •Room Sales recapitulation 卖房资本调整 •Rooms breakdown report 房间报告 •VIP and special attention list, etc. 贵宾和特殊注意列表，等等 Attends to guests’ complaints,ask and requests. Refers major problems to superior. 处理客人投诉，询问和要求。对重要问题汇报上级。 Ensures the proper use of all Front Office supplies, forms, equipment. 适当利用所有前台办公资源，报表，设备。 Maintains cleanliness of work area. 维护工作区域的清洁。 Performs duties common to all non-supervisory personnel and other duties as may be assigned. 执行所有非主管人员共同的职责和其他可能分配的职责 Ensures correctness of information in guest folio, i.e. bills, room rates etc; initials them. 保证客人编码，电子账单，房价等信息的准确性。 Ensures that guest needs, inquiries, complaints are properly handled and accommodated. 确保客人的需求，询问，投诉适当处理和调解。 Checks list of arrivals for the day, takes note of VIPs and other special instructions and requests and implements them. 监察每天的到达客人名单，记录下贵宾客人和其他特别指示或要求并根据要求完成 Co-ordinates closely with Housekeeping in keeping-up with the status of the guest rooms; maintains proper functioning of room status systems. 与客房部密切合作留意客人的房态，适当操作房态系统。 Reconciles room status report of Housekeeping with that of Front Office, advises Guest Service Manager of any discrepancy. 将客房部的房态报告与前厅部的比较，一旦有任何差异通知宾客关系经理。 Advises Housekeeping, Room Service, Telephone and other affected departments through proper form or by telephone of all check-ins and checks-outs, cash basis and advance payment registrations, rate and so on. 以适当方式或通过电话通知客房部，客房服务部，电话和其他有关部门所有客人登记入住和结账的情况，付现金和预付金登记，房价，等等。 Performs other related duties and special projects as assigned by superiors. 完成其它上级领导布置的工作。 2. REQUIRED QUALIFICATIONS 资格 Required Skills – 技能要求 Personable and neat 气质良好，头脑灵敏 Female, at least 160 cm in height 女性身高不低于160cm Male, at least 165 cm in height 男性身高不低于165cm Verbal facility 口头表达能力良好 General knowledge of overall operations and activities of the Hotel 对酒店总体操作的总体知识了解 Qualifications  学历 At least 3ird year college education 至少3年大学专科教育

岗位职责 1检查房态并记录 2、将“请勿打扰”房间汇报给楼层主管 3、清理打扫房间这主要包括、吸尘、擦拭家具、清理垃圾、做床、清理面盆浴缸马桶毛巾镜子和地面、Ø抹尘等 4、为房间补足酒水与日用消耗品 5、清洁并整理客房洗手间里的客用物品 6、为客人悬挂衣服和清理客人随带的小物品 7、更换我们可以触及的电灯泡 7、清理已退的房间 8、将送餐桌或托盘从房间内撤出 9、汇报房间内是否有损坏物品 10、报告房间内需要维修的问题 11、汇报有可疑行为的客人 ·12、汇报房间遗失物品 13、汇报是否有客人私占的酒店公有物品 14、上交给楼层主管拾到物品 15、为客房做清理后的最后检查 16、填写客房服务员每日报表 17、清理楼层走道服务区域和楼梯 18、清理窗户内部 19、检查住客房客人的洗衣并通知洗衣房 20、为客人收洗衣并送至洗衣房 21、帮助洗衣部人员开客房门送洗衣 22、当客人刚入住时为客人准备欢迎茶水 23、提供擦鞋服务 ·24、根据客人类型准备鲜花等级 25、发现并去除地毯上的污渍 26、根据客人要求移动及重新排放家具挪动摆放床垫等 27、人工或用机器为地面打蜡抛光 ·28、清理冲洗楼梯及楼梯口 29、依据客人具体要求放置婴儿床加床板变压器吹风机等 30、参加各种会议 31、参加不同的培训 32、检查并记录酒水消耗量补入新的酒水 33、整理员工车中有污损的布草 34、将员工车中的垃圾清除 35、完成楼层主管交给的额外任务 36、填写房间状态表 37、提供开夜床服务这主要包括、清理客房内的垃圾、更换已用过的杯子、将床单打开、关上窗帘、打开台灯、检查浴室的清洁、放好用过的毛 岗位要求 1、身体健康，而且适应长时间工作 2、能够承受工作压力 3、视力好 4、会说基本英语口语

酒店简介 酒店紧邻蠡园、鼋头渚等无锡著名景点，距无锡市区仅十分钟车程，距无锡火车站仅半小时车程。 实习生福利 1.提供餐饮服务、厨房、前厅部、客房部等相关部门的实习岗位； 2.每天工作8小时，做五休二； 3.实习津贴2400元/月+提成+班次津贴（按照无锡最低工资标准每年进行调整）； 4.免费供应一日四餐且免费提供员工宿舍（免能源费+无线wifi全覆盖 + 中央空调24小时供应且在酒店内步行五分钟可达）； 5.报销实习交通费； 6.享受万豪集团旗下所有酒店员工折扣价； 7.定期入职培训及各种岗位知识技能培训,优先考虑予以转正； 8.季度优秀实习生评比及奖励； 9.生日会、年会、不定期城市探索以及实习生对话会等活动。 岗位要求 1.有志在酒店行业发展的应届毕业生/实习生； 2.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

岗位职责 1、掌握房态，每天定时编发房态报表，并通知客房楼层； 2、做好信息收集和资料积累工作，准确回答宾客询问； 3、负责客房部门钥匙的收发管理工作，负责客遗物品的登记存放； 4、负责部门考勤统计； 5、负责对讲机、值班电话的接听管理； 6、能熟练操作电脑系统，能使用opera系统优先考虑； 7、招聘实习生或应届毕业生。

岗位职责 工作地点：常驻上海，了解上海市场，有一定的上海客户群体 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系 2、高效认知和掌握销售线索 3、代表酒店参加国际及国内的销售活动 4、发挥创造力，为酒店的产品及部门做出应有的贡献 5、计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标 6、在所负责的市场区域内，监视和报告市场及竞争者的情况 7、准备销售报告，确保市场及客户信息的准确性，跟进销售任务 8、积极地传播产品信息，在负责的市场内营造酒店的知名度 岗位要求 1、具备领导才能，了解所负责部门对各职位的责任 2、掌握使用互联网及其它主要电脑系统的知识 3、掌握应用销售及前台的电脑系统了解商务旅游、旅游业国际市 场，会议旅游及餐饮销售 4、能够掌握和理解市场和竞争 5、必须具备良好的中，英文读写能力。良好的电脑技能， 6、良好的人际交往和沟通技巧 7、独立工作和团队工作的能力 8、不低于3年年销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少两年的销售经理经历

岗位职责 1、制定及执行饭店市场销售计划 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 岗位要求 1、大专以上文化程度；5年以上同岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。

岗位职责 1、负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2、进行有关的市场计划分析制定部门工作计划，完成工作报告。 3、使客房达到最高出租率，获取最佳的客房收入。 4、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5、保持良好的客际关系，能独立有效地处理宾客投诉。 6、协助酒店与更高一级领导处理突发事件。 岗位要求 1、大专以上学历，有同岗位工作经验3年以上。 2、熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4、有效贯彻、落实并完成部门制订的每月工作计划。 5、英语对话流利，有较强的协调管理能力，具有一定的销售能力。 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

Job Summary – (Role Summary)  工作概述﹣(职位概述)   Responsible for all the hotel related graphic design, make sure the brand standard is well applied and the hotel image is well conveyed. 负责与酒店相关的所有宣传设计工作，保证品牌标准的执行和酒店形象的恰当呈现。 Essential Duties and Responsibilities – (Key Activities of the role) 主要职责﹣(职务的主要工作) Well master the design software and work efficiently. 熟练运用设计软件保证工作效率。 Maintain a work schedule calendar adhering to the deadlines to be achieved. 安排好工作的时间计划，在截止日期前及时完成各项工作任务。 Well master and apply The Cloud Valley Brand Standard 熟练掌握和应用品牌设计标准。 Provide and submit design for posters, flyers, brochures, newsletter and other promotional collateral used by the hotels as required. 设计制作酒店的各种促销品，如海报、宣传单页、宣传册、月刊等。 Maintain the photo library on daily basis, make sure all the pictures are well sorted and on hand.  每日整理酒店图片库，保证所有照片都合理归类并方便查找。 Collect collaterals from competitor hotels/other benchmark hotel for reference. 收集整理竞争酒店及其他品牌酒店的设计宣传品。 Provide and submit decoration proposal for major promotions held in the hotel e.g. Christmas. 设计提交关于酒店内的装饰方案，如圣诞节等。 Maintain the department cameras, make sure the disk card is free and battery is full when needed. 维护市场销售部相机，保证每次使用时电量充足且内存卡有空余。 Monitor the hotel elevator and banquet screen, make sure all the promotions are updated on time. 监督酒店电梯及宴会屏幕，保证所有推广都按时更新。 Demonstrate essential overall knowledge of the organization 掌握酒店的全面及关键信息。 Understand the responsibilities of other sections and departments and co-operate with them. 理解各部门职能并密切与各部门配合工作。 Take pictures for hotel events and promotions. 为酒店活动或推广拍摄照片。 Initiate requisitions and maintains control to achieve an adequate stock of artist material required for the department. And maintain effective control of all expenses. 根据工作计划与内容有效控制工作材料储备及成本。 Any relative jobs as required by hotel. 酒店安排的其它相关工作。 Performs other related duties and special projects as assigned by superiors. 完成其它上级领导布置的工作。 2. REQUIRED QUALIFICATIONS 资格 Required Skills – 技能要求 Good communications skills 良好的沟通技能 Tasks and Project Management 具有工作和项目的管理能力   Proficient in the use of Adobe Illustrator, Adobe Photoshop, Adobe InDesign, CorelDRAW. 精通使用Adobe Illustrator, Adobe Photoshop, Adobe InDesign, CorelDRAW Qualifications  学历 Diploma in Graphic Design. 具有平面设计的大专学历 Experience  经验 Minimum one year in public graphic design position, hotel experience preferred. 至少一年设计师职位经验，最好有酒店服务经验。

Job Summary – (Role Summary)  工作概述﹣(职位概述) Under the general guidance and supervision of the Human Resources Manager, the Human Resources Officer will assist in planning, managing, controlling, coordinating and participating personnel activities in areas of staff benefits, wages, salary, labor and associate relations, recruitment, as well as recommending, implementing, formulating and executing hotel policies, procedures, rules, regulations and program for staff. 在人力资源部经理的统一领导与管理下，人力资源主管负责协调各部门经理计划，管理与协调员工福利、员工工资、劳资关系、新员工的招聘和员工培训等方面的人事工作；并负责制订，完善并执行酒店的规章制度，工作程序和其它员工活动。 Essential Duties and Responsibilities – (Key Activities of the role) 主要职责﹣(职务的主要工作) Recruitment 新员工招收 •Develops and implements recruitment and screening system. 协助制订与完善员工的招聘与筛选程序。 •Assists in establishing standard policies and procedures for recruitment.  协助制订招聘的标准制度与程序。 •Ensures timely recruitment of staff. 保证新员工的及时招收。 Associate Check In办理员工登记手续 Keeps updated with new associate arrival dates 保持新报道的员工日期最新化。 Prepares to receive new associates. 准备迎接新员工。 Issue ID cards , Dormitory , lockers, etc. to new associates. 发放新员工工作证，安排宿舍，更衣柜等。 Opens and maintains a file for each associate. 建立和维护每个员工的档案。 Maintains up to date personal records for all associates. 更新维护每个员工的人事记录。 Associate Separation员工离职 • Issues separation clearance form to leaving associates. 为离职的员工办理离职手续。 • Collects all hotel-issued items from leaving associate and records receipt of such items. 收齐离职员工所有酒店给予的项目，并记录每一项目的收条。 • Coordinates with Division Heads to arrange for Exit Interviews. 与人力资源部经理一起协调安排离职面谈。 • Maintains updates all leave records of associates to ensure that all leaves are promptly cleared. 更新和维护所有离职员工的记录并保持离职手续迅速进行。 Maintains and enhances staff welfare to ensure high morale. 保持和提高员工工作积极性 • Overseas the provision of quality meals for staff by eating regularly at the staff restaurant. 监督员工餐厅定期用餐的饭菜质量。 • Ensures that locker rooms and other facilities are in proper order, making regular inspections. 保证更衣室和其它便利设置按规定次序进行。 Expatriate Work Permits, Residence Permits and Visas  外籍人员工作许可证 • Contacts concerned personnel of the Wuxi Labor Bureau,and Yixing Public Security Bureau to apply for the work permit, residence permit and visa for expatriates within 30 days of their arrival. 联系无锡市劳动局和宜兴市公安局并在外籍人员到达30天内申请外籍人员工作许可证，居留证和签证。 • Contacts travel agents for ticket purchase for expatriates and other staff as requested. 联系旅行代理商并为外籍人员及有外出旅行需求的员工购票。 Others  其它 • Investigates and reviews all disciplinary actions to ensure that they comply with labor law, hotel rules and regulations.  Consults with division heads on appropriate action and recommends final results. 研究和复查所有的违纪违法行为，保证其根据劳动法，酒店规章和制度进行。请教部门负责人合适的处理办法并按最后讨论结果进行。 • Ensures staff compliance with hotel policies and procedures as well as with government regulations pertaining to employment practice. 确保员工服从酒店的政策和手续以及政府有关雇用的规章制度。 Contacts the Health Quarantine for associate pre-employment medical check-up. 联系健康检疫站进行有关员工首次报到的医疗检查或健康证办理。 Oversees selected staff activities to ensure effective staff management. 监督员工选举活动，确保有效的员工管理。 Administrates TM’s personnel movements; ensures all the forms and database are properly processed, filed and updated. 管理各类人事变动情况；确保所有的表格和数据都得到准确的处理，归档和更新。 Takes initiative to smoothen and simplify hiring process and cooperates with other sections/departments in a better way. 主动使招聘流程更加简洁和顺畅，并更好的配合其他部门的工作。 Updates manning headcount and compiles the monthly manning report. 更新人员编制并完成月度人员编制报表。 Facilitates section managers to train new Team Members to ensure a quick adaptation.          协助部门经理培训新员工以确保其快速适应。 Posts job vacancy on online recruitment channels and follows up the hiring status. 将空缺职位公布在网站上并跟进招聘流程。 Anticipates recruitment needs for all departments and makes trainee forecasting. 预见各部门招聘需求并做好实习生的人员安排。 Manages student trainees and cares them in work and life. 管理实习生，关爱他们的工作及生活情况。 In charge of new hire journey for on boarding Team Members including Trainees. 负责新员工的入职员工体验包括实习生。 Formulates and administers Human Resources policies and procedures. 有系统地陈述和管理人力资源部的政策和程序。 Prepares and maintains the Human Resources Manual for the hotel, seeing that its philosophy, policies and procedures are carried out. 准备和维护人力资源部的酒店手册，并保持其条理性,政策程序的贯彻执行。 Advises the Human Resources Manager on documents and procedures needed for possible transfer of expatriate residence permits. 为人力资源部经理提供外籍人员居留证可能需要的文件和程序。 Keeps track of expatriate permits validity and handles renewal/extension of such permits.        保存外籍人员许可证的确实性和每个许可证明的操作更新及延伸。 Maintains and updates staff records, legal documents, policies and procedures and other personnel matters. 管理和更新员工的档案、法律法规文件、酒店规章制度与工作程序，以及其它人事文件。 Prepares and submits periodic personnel reports such as turnover, personnel inventories, recruitment, staff accident. 定期准备并提交人事报告，汇报如人员的流动，员工人数，招聘新员工和员工事故情况。 Follows up closely the end of probation period date and end of contract date. 密切跟踪员工试用期或合同的到期期限。 Assist in establishing personnel department budget. 协助计算人力资源部所需预算。 Monitors the staff performance review.   监督对员工工作表现的评估。 Analyzes hotel manpower requirement and recommends selection activities to meet the requirement. 对酒店的员工需求数量作宏观分析，并根据需要提出调整建议。 Monitors present and future trends of the local labor situation, legislation and recommends appropriate action. 监督用工现状以及当地与之相关的法令法规的发展趋向，并以此采取相应措施。 Reviews personnel policies, procedures and practice.  Recommends changes, modification or update information to the Human Resources Director. 研究有关人事方面的政策规定以及相关操作程序与惯例,如有改动变更或最新规定，及时向人力资源部经理汇报。 Regularly inspects staff restaurant, locker rooms, restrooms and other staff facilities to ensure that they are well maintained and used. 定期检查员工餐厅、更衣室、休息室和其它员工便利设施并保持其良好的维护和使用。 Monitors and reviews hotel benefits and compensation and recommends to the Human Resources Manager of the changes as appropriate. 监督饭店的员工福利和补助情况。如有变化，向人力资源部经理汇报。 Monitors the follow up of the time record of the staff. 监督员工考勤记录。 Keeps track of associates’ birthdays and give proposals to celebrate them on a monthly basis. 保存员工的生日日期，并根据每月的基础建议员工的庆祝活动。 Actively participates in the organization of all staff activities. 积极参与酒店组织的所有员工活动。 Actively participates in the Associate Opinion Survey and provides suggestions to improve associate situation. 积极参与员工意见考察和提供改善员工情况的建议。 Acts on all associate correspondence within 48 hours. 有关员工的信件在48小时之内给予回复。 Receives visitors and candidates in a professional manner as well as ensure the prompt, efficient and courteous delivery of service to them. 以专业的方式接待访客和求职应征者，以及为其提供迅速，有效礼貌的服务。 Counsels hotel personnel as needed in the area of career planning, job transfer, staff relations and legal requirement related to personnel. 为酒店员工提供必须的人事咨询，包括工作岗位的选择、调动工作、同事关系以及有关人事法律、法规等方面。 Implements an effective staff relations and motivation program in the hotel. 促进员工关系、调动员工积极性。 Develops and implements programs to ensure staff security and safety. 协助制订并完善员工安全保障制度。 Disseminates information regarding staff activities, hotel personnel policies, procedures, and any information related to employer-associate relations. 及时准确向员工做好人事宣传工作，如通知举办活动或公布人事新举措。 Responsible for ensuring a good team spirit and motivation of the team. 培养相互合作精神，调动员工积极性。 Coordinates and executes staff social, athletic and recreational activities. 组织举办员工社交、文体活动。 Interacts with individuals outside the hotel including but not limited to, staff benefit representatives, applicants, government officials and members of the local community. 与负责管理员工福利和其它相关事务的政府官员、地方代表保持好联系。 Responsible for the management of staff dormitory, and assist in the management of staff canteen. 负责员工宿舍的管理，并协助员工餐厅的管理。 Performs other related duties and special projects as assigned by superiors. 完成其它上级领导布置的工作。 2.  REQUIRED QUALIFICATIONS 资格 Required Skills – 技能要求 Communication skills are utilized a significant amount of time when interacting with others. 拥有在与他人交往时大多数时间所使用的沟通技能。 Proficient in the use of Microsoft Office 精通微软办公软件 Problem solving, organizational and training abilities. 具有解决问题，组织和培训能力 Good writing skills 良好的写作技能 Qualifications – 学历 Bachelor’s degree or Diploma in Human Resources or management or Training.   具有人力资源或管理学相关的毕业证书 Experience – 经验 1 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. 1年相关工作经验或相似的管理经验，或与此相当的教育与工作经验结合的背景。

岗位职责 1.全面负责会务的推销、预订工作； 2.制定会务的市场推销计划、简历并完善销售部工作程序和标准，制定宴会销售部规章制度并指挥实施； 3.参加酒店管理人员会议、完成上传下达工作； 4.安排布置并督导下属人员的正常工作； 5.建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段； 6.与餐饮部总监和行政总厨沟通协调，共同议定宴会菜单及价格； 7.与其他部门沟通、协调、密切配合； 8.定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 岗位要求 1.具有酒店宴会销售岗位工作经验，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神； 2.对高档会务的组织及执行有丰富的经验； 3.具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力； 4.工作细致、严谨，并具有战略前瞻性思维。

BASIC FUNCTION 基本职能   Responsible for planning, organizing, conducting, leading and auditing the performance of personnel involved in Bell Service activities. 负责计划，组织，领导，主管，协调，审核行李员的日常工作。   DUTIES AND RESPONSIBLITIES 责任和义务   1. Supervises the activities of Bellman and Doormen engaged in duties such as carrying baggage, rooming guests, paging, running errands and posting information on the event order board. 主管行李员和门童的日常工作包括行李递运，安置客人，呼叫，信息传达并作记录。 2. Answers telephone calls for Bell Service and attends to guest inquiries requests and complaints regarding his section. 回答有关行李员服务的电话并处理客人对其部门的询问要求和投诉。 3. Determines work schedule of all Bell Service personnel; reviews record of attendance and accomplishments of Bell Service personnel in log books; ensures that pending items are completed; takes appropriate action. 为所有行李员制订工作表，在笔记本上核查行李员任务出席和完成情况，确保未完成项目将及时完成，采取适当行动。 4. Supervises maintenance and control of use of Bell Service Baggage room; enforces cleanliness of baggage room and proper procedures in receiving, storing and issuing baggage.  主管行李房的使用和维护，处理行李房的清洁事务并根据适当程序收取、存储和处理行李。 5. Ensures that personnel are always properly groomed – neat and orderly – and proper in manner and deportment. 确保员工仪表得体——干净有序——并能使用适当的礼仪。 6. Initiates requisitions for supplies need by the Bell Service; forwards this to the Front Office Manager for approval. 在前厅部经理批准下，对所需行李服务资源进行采购。 7. Keeps superior informed regarding the performance of his section; suggests possible ways and means of improving service. 通知上级领导有关部门表现的事宜，对提高服务质量的方式方法提出建议。 8. Co-ordinates arrangement of transportation for guests during his shift. 在其班次为客人安排好交通。 9. Conducts preliminary selection interviews of candidates for positions in his section taking into account standards of personnel quality of the Hotel. 对应聘该部门的人员进行初步面试，对方必须符合酒店的标准。 10. conducts orientation for new hires for his section advising them in writing of the standards against which performance of their subordinates will be evaluated. 对部门新员工的入职培训并书面通知他们的表现将被评估。 11. Initiates Commendations and Misconduct Notices. 拟定奖励政策和不正当行为通知。 12. Appraises performance of subordinates and recommends appropriate action basing on results of rating. 评估下属的工作表现，并根据评级结果提出适当的行动建议。 13. Identifies training needs of subordinates of personnel within his section. 如有需要则进行部门内部人员培训。 14. Performs such other duties common to all supervisors and other duties as may be assigned. 履行所有主管共同的职责和其他可能被分配的职责。   JOB SPECIFICATION 职位条件 1. College level 大专学历 2. At least 3 years’ experience 至少3年工作经验 3. Personable and neat 气质良好，头脑灵活 4. Male, at least 173 cm 男性，身高不低于173 cm 5. Verbal facility 良好的口头表达能力 6. Familiar with overall operations and current activities of the hotel 熟悉整个酒店的操作和具体工作。 7. Co-operative, honest 合作，诚实

BASIC FUNCTION 基础职能 Responsible for planning, organizing and co-coordinating the activities relative to the maintenance and cleanliness of guest rooms. 负责计划、组织、协调所有关于客房清洁保养的工作 Responsible for supervising the activities of Room Attendants to ensure clean, orderly, attractive and well-maintained guest rooms, hallways and service areas. 负责监督客房服务员的工作，确保客房、大堂和服务区域的干净、整洁   DUTIES AND RESPONSIBILITIES 工作职责 1. Inspects all VIP blockings, occupied VIP rooms and vacant rooms. 检查所有贵宾房和空房 2. Instructs Room Attendants to clean guest rooms in order of priority. 指导客房服务员清洁客房 3. Makes available floor linen and cleaning equipment/materials needed for guest rooms. 为客房准备所需要的布草和清洁设备 4. Checks floor corridors, service areas, including linen closets, storage room for cleaning equipment and Room Attendants’ comfort room. 检查楼层走廊、服务区域，包括布草房、储存室 5. Checks Room Attendant’s proper grooming, attire, use of respective name tags; inspects maid’s carts for completeness of supplies needed for the day’s work 检查客房服务员的装扮、穿着、佩带各自的名牌；检查每天工作需要的推车 6. Reports to Assistant Executive Housekeeper any irregularities observed on the part of the guests. 向助理行政管家汇报任何在顾客部分的异常情况 7. Builds high morale and motivation and sound employee relationships. 树立高昂的斗志，并和员工相处融洽 8. Rates performance of room attendants. 对客房服务员的表现作出评估 9. Performs other duties that may be assigned. 履行其他可能被安排的相关任务 10. Reviews/discusses room assignments of Room Attendants. 向客房服务员重申客房的安排 11. Reviews linen requirements, checks availability and appropriateness of cleaning equipment and comfort rooms. 重申布草的需求量，检查清洁设备和客房的情况 12. Double-checks floor corridors, service areas, linen closets, storage rooms for cleaning equipment and comfort rooms. 重复检查楼层走廊，服务区域，布草房和储存室 13. Ensures that Room Attendants on duty are in complete clean uniforms. Ensures that Floor Supervisor checks this requirement daily. 确保当天客房服务员的制服干净整齐；确保楼层主管每天检查所需物品 14. Plans/conducts training program of Room Attendants. 计划对客房服务员的培训 15. Reviews commendations/misconduct. 复查所有的奖罚事项 16. Conducts orientation for new hires for his section advising them in writing of the standards against which performance of their subordinates will be evaluated. 为新雇用的员工指引方向，为他们作出相应的评估 17. Conducts preliminary selection interviews of candidates for positions in his section taking into account standards of personnel quality of the hotel. 指导初步挑选出来的员工在其工作岗位上的工作 18. Initiates Commendations and Misconduct Notices. 合理使用奖罚制 19. Appraises performance of subordinates every six months and recommends appropriate action basing on results of rating. 每六个月给手下人员做个评估，并在人员的编制上推荐适当的工作 20. Identifies training needs of subordinates of personnel within his section. 在其部门为员工做好相应的培训 21. Performs other duties and responsibilities that may be assigned. 履行其他可能被安排的任务   JOB SPECIFICAITON 职位要求 1. College graduate 大学专科毕业 2. 3 years’ experience 3年工作经验 3. Aggressive and personable 有进取心的，外貌姣好

BASIC FUNCTION 基本职能 Responsible for planning, organizing, leading, supervising, co-coordinating, auditing and participating in the activities of  Front Desk personnel. 负责计划，组织，领导，主管，协调，审核和参加前台员工的日常工作。 DUTIES AND RESPONSIBILITIES 责任和义务 1.Supervises, co-ordinates and participates in the activities of the Front Desk staff such as: 主管，协调并参与前台员工的日常工作，如： (a)rooming guests为客人分房 (b)controlling and handling guestroom keys, messages, mail控制和处理客人房间的钥匙，信息和信件 (c)giving out information提供信息 (d)keeping and up-to-date minute inventory of rooms for room sale及时更新房间情况以便销售房间 (e)maintaining relevant records for statistical report保留相关记录以备统计报告 (f)maintaining accurate file of guest history/registration cards保留准确的客人历史/登记卡的档案 (g)accuracy of room rack and the alphabetical rack提供准确的客房入住率 2.Ensures that the activities of all Front Desk staff are performed on the basis of established procedures and standards. 确保所有前台员工的日常工作根据拟定的程序和标准进行。 3.Ensures correctness of information in guest folio, i.e. bills, room rates etc; initials them. 保证客人编码，电子账单，房价等信息的准确性。 4.Ensures that guest needs, inquiries, complaints are properly handled and accommodated. 确保客人的需求，询问，投诉适当处理和调解。 5.Checks list of arrivals for the day, takes note of VIPs and other special instructions and requests and implements them. 监察每天的到达客人名单，记录下贵宾客人和其他特别指示或要求并根据要求完成 6.Co-ordinates closely with Housekeeping in keeping-up with the status of the guest rooms; maintains proper functioning of room status systems. 与客房部密切合作留意客人的房态，适当操作房态系统。 7.Reconciles room status report of Housekeeping with that of Front Office, advises Guest Service Manager of any discrepancy. 将客房部的房态报告与前厅部的比较，一旦有任何差异通知宾客关系经理。 8.Advises Housekeeping, Room Service, Telephone and other affected departments through proper form or by telephone of all check-ins and checks-outs, cash basis and advance payment registrations, rate and so on. 以适当方式或通过电话通知客房部，客房服务部，电话和其他有关部门所有客人登记入住和结账的情况，付现金和预付金登记，房价，等等。 JOB SPECIFICATION 职   位   条    件 1.College graduate 大学专科毕业 2.At least 3years’ experience in a hotel of international standard 至少3年以上在国际标准酒店工作经验 3.Must be familiar with Front Office operations 必须熟悉前厅部的操作 4.Personable and charming 气质良好 5. Female, at least 160 cm in height 女性身高不低于160cm Male, at least 173 cm in height 男性身高不低于173cm 6.Verbal and written facility 口头表达和书面表达能力良好 7.Able to relate with different types of personalities 能与不同个性的人交流 8.Should be well versed in local city history, places of interest, shopping areas, theatres, etc. for better guest service 精通当地城市历史，名胜古迹，购物区，剧院，等等，以便提供给客人更好的服务