Oversee the daily operations of the fitness center, ensuring all facilities and equipment function properly.
全面负责健身中心的日常运营管理工作,确保健身中心各项设施设备正常运行;
Develop and implement service standards and operational procedures, monitor service quality, and enhance member satisfaction.
制定并执行健身中心服务标准与操作流程,监督服务质量,提升会员满意度;
Manage fitness class scheduling and coach teams, regularly organize staff training and proficiency assessments.
负责健身课程安排与教练团队管理,定期组织员工培训与技能考核;
Monitor hygiene and safety conditions to ensure compliance with hotel sanitation standards and safety regulations.
监控健身中心卫生与安全状况,确保符合酒店卫生标准及安全规范;
Address member complaints and suggestions, promptly resolving operational issues.
处理会员投诉与建议,及时解决运营过程中的各类问题;
Develop and execute member recruitment and retention plans to achieve departmental revenue targets.
制定并执行会员招募与维护计划,完成部门业绩指标;
Manage fitness center inventory and cost control, conduct regular equipment and supply audits.
负责健身中心物资管理与成本控制,定期盘点设备与耗材。