1. 具有大专学历及三年以上酒店销售相关工作经历 2. 尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 3. 善于寻求新方法改进工作绩效 4. 有较强的沟通能力及语言组织能力，清楚流利地阐述观点 5. 善于解决问题，调节冲突，有效分析所有相关信息，以得出正确结论 6. 具备良好的相关财务知识，关注财务状况，积极采取措施有效节约成本 7. 愿意接受不定班次工作 8. 具有丰富的客户资源  

岗位职责 1、负责协助运营部门员工日常招聘工作。 2、负责办理普通员工的入职、离职手续, 及人事变动的审核工作。 3、合理调配酒店人力资源，并提出有效的建议和意见。 4、负责各部门人员编制的审核工作。 5、协助总部人力资源正常的执行。 岗位要求 1、大专以上学历，有相同岗位工作经验1年以上。 2、熟悉员工的有关法规和条例；掌握教育学、心理学以及酒店管理理论。 3、熟悉员工的规律、特点和岗位培训工作程序。 4、了解酒店员工的服务工作规范和质量标准的要求。 5、能与有关部门进行沟通和协调；有较强的文字综合能力和口头表达能力。

【岗位职责】 1、有同样工作岗位经验者优先。 2、该岗位隶属于门店，需要能独立处理门店所有人事事务，在门店独立工作1年以上优先。 3、协助门店总经理、部门经理的员工日常招聘工作，建立用工渠道及人才储备库。 4、负责办理普通员工的入职、离职手续, 及人事变动的审核工作。 5、合理调配酒店的人力资源，并提出有效的建议和意见。 6、负责各部门人员编制的审核工作。 7、负责员工人事档案的管理, 及对外公文之草拟和处理。 8、监督酒店人事管理相关制度、员工保险 及福利方面的政策。 7、负责各种人事政策的具体实施及检查工作。 【岗位要求】 1、大专以上学历，有相同岗位工作经验3年以上。 2、熟悉员工的有关法规和条例；掌握教育学、心理学以及酒店管理理论。 3、熟悉员工的规律、特点和岗位培训工作程序。 4、了解酒店员工的服务工作规范和质量标准的要求。 5、具有良好的沟通能力和协调能力。 6、 具有较强的文字综合能力和口头表达能力。

FINANCIAL RETURNS： 财务回报： · Complete forecasts, plans and productivity reports for management. 为酒店管理层准备各项预测、计划和生产效率报告 · Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and upsell products and services while minimizing waste to increase revenue 参与制定部门年度预算与财务计划。监管预算，追加销售更多的产品和服务并避免浪费，从而提高营收 · Negotiate food and beverage prices, function space and hotel services within approved departmental booking guidelines. 在部门预定规则允许的范围内，就食品和饮料的价格、活动空间和酒店服务进行谈判 PEOPLE: 员工团队： · Direct day-to-day conference/convention activities, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. 主管日常会议活动，计划并分配工作，为每个员工设定工作绩效和职业发展目标。为员工提供指导、培训，并给予定期反馈，帮助解决各种员工矛盾，提升员工业绩 · Educate and train team members in compliance with brand standards, service behaviours and governmental regulations. Ensure staff has the tools, training and equipment to carry out job duties. 遵照品牌标准、服务行为及政府法规，教育和培训所有团队员工。确保员工获得恰当培训，并配备完成工作所需的各种工具和设备 · Promote teamwork and quality service through daily communication and coordination with other departmental. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: gusts, vendors and other contacts as needed. 通过与其他部门进行日常沟通和协作，促使团队合作，提高服务质量。根据业务量合理安排员工编制。维护与宾客、供应商及其他外部相关单位和个人的良好关系 · Recommend and/or initiate salary, disciplinary or other staffing/human resource-related action in accordance with hotel or company rules and policies. 根据酒店或公司的规定和政策，对员工工资、工作规程或其他与人力资源相关的事务提出建议和初拟方案 GUEST EXPERIENCE: 宾客体验： · Provide guests with information ( example: loyalty programs, area attractions, restaurants, facility information ) to enhance guest experience. 为宾客提供各种信息（如：忠实客户计划、本地景点、餐厅、设施信息等），以提升宾客体验 · Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience. 引导和招待宾客参观宴会和餐饮设施，提升宾客的会议或宴会体验 · In the pre-event planning process, consult with the meeting planner to identify optimal meeting room configurations, decoration options, etc. to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, decor, entertainment, group room blocks, transportation, billing instructions and VIP services. 在会议策划阶段，咨询会议策划人以确定最佳的会议室配置、会议与休息时间安排、菜单设计、餐饮工作协调、会桌安排及会场布置方案等问题，从而提高会议效率和生产力 · Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing. 安排会议活动的所有细节，包括会议室布置、舞台、灯管、视听设备、客流、菜单、装饰、娱乐活动、团体住宿预订、交通、收款条款及贵宾服务等 · Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience. 会见每一位会议策划人，汇报当日活动情况、回顾订单消耗情况、账单、任何合同中未涉及的额外消费，并审核最终账单的估价 · Analyze and action against client satisfaction surveys to improve services. 在活动前和活动后，策划并召开客户与员工会议，发掘提升宾客体验的各种潜在机会 RESPONSIBLE BUSINESS: 企业责任： · Develop awareness and reputation of the hotel and the brand in the local community. 提升酒店和品牌在本地的知名度和信誉 · Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment. 制定安全和保安措施，确保会议顺利进行，将各种干扰或问题发生的几率降到最低。就各种会议用品与服务等为客户提供指导与建议，尽量减少浪费、节约能源、降低对环境的影响。 · Perform other duties as assigned. May also serve as manager on duty. 完成其他分配的任务。可能需要担任值班经理。

· Manage the key Marketing Communication processes at hotel including Marketing Planning, Collateral and Advertising Production, Content Management, Public Relations, Promotion and Events and Social Media according to IHG Marketing Communications standard operating procedures                                                                                                                 根据IHG市场传讯标准操作流程，管理酒店的重要市场传讯活动，包括：市场推广计划、印刷品与广告的设计制作、内容管理、公共关系、酒店推广及活动和社交媒体 · Deliver and execute an annual Marketing Plan for all hotel events, public and media relations, loyalty and channel marketing and other marketing activities                                                   制定并执行酒店的所有活动，公共和媒体关系，忠诚度和渠道营销以及其他市场推广活动的全年计划 · Align marketing communication activities to hotel’s key business segments to ensure clear return-on-investment (ROI) for time and budget invested in the activity                                                 保持市场推广活动与酒店主要业务细分市场的一致性，确保活动中对投资回报率 (ROI) 有明确的时间和预算支持 · Develop media contacts, manage media relations, and organize media activities to promote good publicity and drive hotel awareness. 发展良好的媒体关系，策划新闻发布会以及其它公关活动。代表酒店与媒体沟通，以促进良好的公关形象，提高酒店知名度和抵销负面影响 · Build continued hotel awareness by delivering new hotel stories and press releases of promotion or event to media, trade publications and local community                                                                                                                                通过发送新的酒店报道、推广或活动的新闻稿给媒体、商业刊物和本地社区，建立持续的酒店知名度 · Manage hotel events including budgeting, guest list, agenda/programme, media participation, photography/video and gifts                                                                                                                           管理酒店的市场活动，包括预算，客人名单、议程/计划、媒体参与、摄影/视频及礼品 · Develop hotel and marketing collaterals according to Brand standards for promotions            根据品牌标准，设计并制作酒店和市场推广的宣传印刷品 · Manage IHG Hotel Content Manager system to update text and images that optimizes the content quality and best represents the Brand standards                                                                              管理IHG酒店HCM内容管理系统，更新文字和图像，优化内容质量并最好地呈现品牌标准 · Manage hotel image database from official hotel photos, event photos, staff photos to use in hotel promotion                                                                                                                                      管理酒店图像数据库包括官方酒店照片、活动照片和员工照片等，用于酒店推广 · Manage hotel social media system and processes to support tactical campaigns, engage hotel guests and build hotel client database                                                                                管理酒店社会化媒体平台，支持策略性促销活动，建立酒店客户数据库 · Manage the reputation and awareness of the hotel and Brand in the local city and key feeder markets                                                                                                                                             管理酒店和品牌在当地城市和主要客源市场中的声誉和知名度 · Monitor awareness of competitor activities and use the information to develop Marketing strategies                                                                                                                                          关注竞争对手的知名度及推广活动并在制定策略时充分利用信息 Financial Responsibilities  财务职责 · Prepare and manage the department’s Marketing budget as part of Business Planning:   编制并管理酒店部门市场预算: · Assist DOSM in preparing all Marketing sections of the Sales & Marketing department annual budget      协助市场销售总监准备市场推广年度预算的编制 · Assist DOSM in monitoring Marketing revenue targets and controlling Marketing costs to ensure performance against budget   协助市场销售总监来管理市场推广活动收入和控制市场推广成本，确保预算执行情况 · Assist DOSM in preparing the hotel’s short term and long term strategic plan for all Marketing priorities                           协助市场销售总监编制酒店的短期和长期策略计划 Human Resource Responsibilities -  (for incumbents with direct subordinates)                      人力资源职责 -（适用于有直接下属的人员） Support DOSM and Director of Human Resources to maximize Sales and Marketing staff resources 与市场销售总监和人力资源总监合作，确保员工的部门表现积极有效。 · Assist in recruiting in line with company guidelines                                                                   协助根据公司准则进行招聘 · Prepare detailed induction program for new staff   编制新员工的详细入职计划 · Implement department standards and procedures                                                           执行部门的标准操作流程 · Regularly communicate with staff to maintain good relations                                                  定期与市场传讯员工沟通，保持良好的关系

· Under the guidance of the engineering&security manager, responsible for the daily management of security; 在工程安保经理的指导下，负责保安部的日常管理工作； · In the security when the manager is out, designated engineering&security manager functions and bear corresponding responsibility; 在工程安保经理不在时，代行保安经理职能并承担相应的责任； · To assist the engineering&security manager hotel key, the key parts of the management measures, and ensure that at least once during the work of the above parts of patrol and inspection; 协助工程安保经理制定酒店重点、要害部位的管理办法，并保证在工作期间对上述部位至少一次的巡视和检查； · Have the responsibility, have the right, have a duty to deal with the hotel's internal case, and sort out the case report presented to the engineering&security manager review, archiving, for future reference; 有责任、有权利、有义务独立处理酒店的内部案件，并整理出案件报告呈交工程保安部理审阅、存档、备查； · Responsible for reviewing fire chief, the duty security supervisor on duty of records or work record, to reflect on the duty record abnormal situation timely follow-up processing, and report to the superior; 负责审阅消防主管、当值安全主管的值班记录或工作记录，对体现在值班记录上的异常情况及时跟进处理，并向上级汇报； · Responsible for the security staff job skills training and Jun Ti training, to achieve the requirements of the hotel standard Responsible for communications equipment, security equipment management and maintenance; 负责保安部员工的岗位技能培训和军体训练，要达到酒店要求的标准。负责通讯器材、保安器材的管理、保养； · On-duty touring hotel each area at least once, check the operation of the various divisions, found that all kinds of potential safety hazard in time and operation of unhealthy phenomenon, feedback, and timely treatment and to the engineering&security manager ordered the duty security supervisor immediately corrective to ensure the quality of work; 当值期间至少巡视酒店各区域一次，检查各班次的运作情况，及时发现各类安全隐患和运作中的不良现象，及时处理并向工程安保经理反馈和责令当值安全主管立即纠正来保证工作质量； · Responsible for overtime and complete temporary work of the security operation time and personnel arrangements, a comprehensive understanding of the workings of the various divisions; 负责保安部运作中的加班和完成临时性工作的时间与人员安排，全面了解各班次的运作情况； · Assist engineering&security manager to perfect all kinds of security files, grasps the hotel around the public security situation and the "underground", "career women" of illegal activities such as; 协助工程安保经理完善各类安全档案，掌握酒店周边的社会治安情况和“地下组织”、“职业女性”等不法人员的活动情况； · Cooperate with hr for the employee background investigation work, in line with the care and the principle of seeking truth from facts and objective reporting the results of the survey; 配合人力资源部做好对员工进行背景调查的工作，本着谨慎和实事求是的原则客观的通报调查结果； · Keep good communication with outside the department, dynamic, full understanding of hotel security to the security manager has the responsibility to put forward reasonable Suggestions; 保持与外部门良好的沟通，全面了解酒店的安全动态，有责任向保安部经理提出合理化建议； · Complete other tasks assigned by the superior leadership; 完成上级领导交办的其他工作任务。

1、协助制定各种计划并促进团队协作，为所有团队成员营造积极的工作环境 2、根据酒店或公司政策，进行关于员工考勤、人事相关工作流程、员工福利及相关计划等方面的教育和培训，从而协助提高其他员工工作效率和提升业绩。 3、为新员工提供入职培训，并让其了解酒店或公司的标准、政策、流程及员工福利计划等信息。 4、为人力资源经理或总监提供基础数据支持，协助部门制定工作计划、费用预算、政策福利等决策。 5、督促保存人力资源各项工作记录和员工信息完整。 6、组织或协助组织各项员工活动。 7、完成人力资源部各项报表。 8、每月按时完成员工工资检查，确保员工的工资准确无误。 9、确保能够随时为员工和经理提供与行业规定相关的信息。 10、确保酒店保险、住房公积金、工伤办理、工作顺利开展，员工保险、住房公积金按时缴纳，按时为员工办理相关保险报销及公积金提取等。 11、将即将退休员工信息及时反馈给经理，并协助经理进行相应工作。

· Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度 · Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service 监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照 · Inspects all VIP rooms prior to arrival 在贵宾到达前对贵宾房进行检查 · Greet VIP guests personally 亲自迎接贵宾 · Liaise with other departments and necessary outside contracts to ensure excellent service delivery 与其它部门和必要的外部承包商联系，以确保提供高质量的服务 · Oversee maintenance of efficient repeat guest history system 对高效的常客客史档案系统维护实施监管 · Promote Inter-Hotel sales and in-house facilities 促进店际销售及完善内部设施 · Perform such functions as to include but not be limited to: 行使下列功能，包括但不仅限于： ü Priority Club and regular guest welcome letters 向优悦会会员和常客致欢迎信 ü Solicitation of Priority Club applications 发展优悦会会员 ü Attending to special requests by guests 回应客人提出的特别要求 · Develop and implement guest telephone contact systems 开发和应用客人电话联系系统 · Handle guest complaints and refer them as necessary, follows up on corrective action 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进 · Compile, analyse and control guest relations’ costs 对客户关系部的成本情况进行编写、分析和控制 · Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量 · Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 · Prepare requisitions for amenities on a timely basis 及时准备设备使用申请 · Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction 确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度 · Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary 评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取 直接的纠正措施 · Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations 组织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行 · Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为客户关系部员工准备高效的工作计划，安排节日和假日 · Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 · Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。

Financial Returns: 财务汇报： · Participates in the preparation of the annual POMEC Budget. · 参与制定年度POMEC预算 · Reviews proposed capital expenditure authorization requests forms pertaining to POMEC, and makes appropriate recommendations. · 审核与POMEC相关的资本支出授权申请表提议，并提供适当的推荐。 · In case of pre-opening hotels assist Director of Engineer for all the engineering related jobs as describe in pre-opening engineering check list, but not limited to. · 如果是筹开酒店，协助工程总监履行筹开工程清单中列出的所有工程相关职责，但不仅限于这份清单。 · Reports daily by log book to the Director of Engineer of all irregularities during his shift and steps taken to rectify the problems highlighted. · 通过日志薄向工程总监每日汇报当班期间所有非常规事件以及纠正问题所采取的行动。 · Determines optimal operating efficiencies and take necessary corrective measures when variance from standards are excessive through logs and utility data · 决定最优的操作效率，并在日志和公共设施数据显示与标准差异过大时采取必要的改善措施 · Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. · 参加酒店范围内的各类维修和保养工作，包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业。 · Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system. · 对现有的系统提出改进建议，从而优化该系统的运作效率和经济节约。 · Coordinates and attends/distributes all work orders directly to his staff for action on a daily basis, giving priority to guest complaints. · 每天协调并参加/向员工直接分配实施所有的工作定单，优先处理客人投诉。 · Prepare engineering department required spare parts list. · 准备工程部必要零部件清单。 · Prepares PM annual plan and a monthly Maintenance Status Report. · 准备项目管理年度计划和每月的维修情况报告。 · Ensures that the water treatment and water treatment testing is being carried on · 确保实施水处理和水处理检测 · Ensures implementation of IHG policies and procedures for: · 确保在以下方面实施IHG政策和程序： 1. Maintenance schedules.    维修计划表 2. Energy conservation and control    能源节约与控制 3. Water and sewage quality control    水与污水的质量控制 4. Fire prevention and other life safety programs.    火灾预防和其他生命安全计划 5. Effective plant preventive and routine maintenance.    机房有效的预防性和常规保养 6. Operation and control of Plant and equipment.    机房及设备的运作和控制 7. Energy management systems and procedures.    能源管理系统和程序 8. POMEC logs and utility consumption.    POMEC日志和公共设施消耗 9. Inspection and staff supervision.    视察和员工管理 · Supports and initiate programs for the improvement procedures and the reduction of energy and utility costs. · 支持和发起降低能源及公共设施成本和流程改进的计划 · Analyses and monitors energy costs and expenditures for the department. · 分析和监督本部门的能源成本和支出 · Recommends to the Director of Engineer, new policies and procedures for a more economical operation and maintenance program.     · 向工程总监推荐新的政策和程序，制定更经济的运作和维修保养计划 · Prepares PM work orders and follows up work orders on a daily basis. Advisees the Director of Engineer on any problems or delays. · 每天准备项目管理工作定单并跟进工作定单。将任何问题或延迟告知工程总监。 · Follow up on work request and PM backlogs twice a week and is responsible for completion and correct closing of all work requests. At the end of the week he presents a status report. · 每周两次跟进工作请求和项目管理待办事务，负责所有工作请求的完成和正确结束。在每周结束时提交工作进度报告。 · Provides a weekly report of any plant or equipment witch is Out Of Order and the action taken. · 提供发生故障的机房或设备的周报告以及采取的行动。 · Supervises outside contractor when working on plants or equipment in order to ensure high standards of workmanship. · 监督外部承包商对机房或设备的相关工作，以确保高标准的工艺水平。 People:员工团队： · Overall supervision of all shift personnel during his/her shift. · 当班期间对所有当班员工的监督和管理。 · Works with Superior and Human Resource department to ensure the departmental performance of staff is productive. Duties include: · 与上级和人力资源部一起，确保部门员工的工作绩效和生产力。职责包括： o Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member o 根据部门标准和程序实施工作培训，并记录每个员工的进展情况 o Trains and develops the assigned Employees in order to improve their skills and quality of work. o 培训和发展指定的员工，以提高他们的工作技能和质量。 o Provide input for probation and formal performance appraisal discussions in line with company guidelines o 根据公司的指导准则，为试用期和正式工作表现评估的讨论提供意见 o Ensure new staff attend Corporate Orientation within first month of hire o 确保新员工在聘用后第一个月内参加公司的入职培训 o Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance o 对员工进行辅导、咨询和违法酒店政策和部门程序时的纪律处分，提供有建设性的反馈意见，以改善工作绩效 · Ensures that house rules are followed and obeyed. · 确保遵守和奉行内部的规定。 · Ensures punctual attendance and adherence to duty schedules by all subordinate staff. · 确保所有下属员工准时参加和遵守工作日程表。 · Ensures that personal grooming and hygiene standards are being observed. Does spot checks in the morning. · 确保遵守个人仪容和卫生标准。在早晨进行抽查。 · Ensures all subordinate personnel follow the Engineering Standards and Procedures as issued from time to time. · 确保所有下属员工遵守不定时发布的工程标准和程序。 · Is responsible to issues warnings to his subordinates for infringements of Hotel Rules and Regulations, examples are, but not limited to: · 负责向下属发布违反酒店规则和规定的警告，例如，但不仅限于： 1. Sleeping whilst on duty  当班时睡觉 2. Late arriving at beginning of shift 上班迟到 3. Early departure at the end of the shift 早退 4. Not following up on guest complaints 不跟进客人投诉 5. Not adhering to grooming standards 不遵守仪容标准 Guest Experience:宾客体验： · Coordinates with related department for the PM/PMM/FPMM schedule and work execution · 与相关部门协调PM/PMM/FPMM日程安排和工作执行 · Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior. · 必要时或在上级的指导下与酒店客人和外部承包商沟通和合作。 · Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities. · 必要时与其他部门沟通和合作，为宴会、促销活动和节庆活动提供额外或专门的服务。 · Ensures smooth and continuous functioning of required equipment for the total hotel building and its interior, thus achieving maximum efficiency and guest satisfaction. · 确保酒店整体建筑及其内部必要设备的平稳、持续运作，从而实现最高的效率和宾客满意度。 Responsible Business:企业责任： · Is responsible for work safety on his/her shift. · 负责当班期间的工作安全 · Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within PPE guidelines and ensure your direct reports do the same · 展示对IHG个人防护装备（PPE）政策与程序的认识，确保安全地实施所有的程序并符合PPE指导准则，并确保你的直接下属同样如此。 · Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures · 具备谨慎责任意识，并遵守各种与工作场所的健康与安全相关的IHG政策与程序 · Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly · 熟悉物业安全、急救和消防及应急程序，安全、合理地操作设备 · Initiate action to correct a hazardous situation and notify supervisors of potential dangers · 主动采取行动处理有危险的情形，并将潜在危险通知主管 · Log security incidents and accidents in accordance with hotel requirements · 根据酒店要求记录安全事件和事故 · Prepares a monthly Maintenance Status Report. · 准备每月的维修进度报告 · Carries out regular fire alarm test. · 定期实施火灾报警检测 · Ensures that the work shop and related areas are kept in a clean and tidy condition. · 确保工作场所及相关区域保持干净和整洁。 · Complies with Hotel's Health, Safety & Hygiene Policy. · 遵守酒店的健康、安全和卫生政策。 · Ensures that all Equipment is in good working condition according to the engineering standards. · 确保所有设备处于良好的工作状态，符合工程标准。 · Maintains clean and tidy Plant rooms and equipment throughout the hotel according to the engineering standards. · 保持酒店各处机房和设备的干净和整洁，符合工程标准 · Ensures that availability of Plant and Equipment is 100% at all times. If breakdowns occur, ensure that the necessary repair is carried out without delay. · 确保机房和设备在任何时候均100%可用。如果发生故障，确保毫不延迟地实施必要的维修。 · Act as a member of the hotel’s fire brigade and participates in all Fire drills / training. · 充当酒店消防队成员并参加所有消防演习/培训 Perform other duties as assigned by superior. 履行上级分派的其他职责。

· Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。 · Provides functional assistance and direction to all departments. 向所有部门提供功能性支持和指导。 · Cooperates, coordinates and communicates with other hotel departments as required. 按需要与酒店其它部门进行合作、协调和沟通。 · Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel 对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。 · Responds to guest needs and resolves related problems 就客人的需求做出反应并解决相关问题。 · Supervises and directs Reception and Reservations personnel. 对接待部和预订部工作人员进行监督和指导。 · Supports and assists Front Office personnel and all departments at peak periods. 在高峰期向前厅部工作人员和其它所有部门提供支持和协助。 · Ensures VIPs and priority club guests receive special attention 保证贵宾和优悦会会员受到特别关照。 · Inspects front of house and back of house regularly for cleanliness. 定期检查一线各部门和二线各部门的清洁状况。 · Assists Guest Relations in greeting, rooming, and sending off VIP guests. 协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。 · Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. 监督员工的行为、制服穿着、卫生和外表形象。 · Provides input for Front Office meetings. 为前厅部会议提供信息 。 · Promotes inter-hotel sales and in-house facilities. 促进店际销售及推销酒店内的设施。 · Checks billing instructions and monitors guest credit 检查结帐说明并监督客人信用情况。 · Analyses and approves discounts and rebates. 分析和批准打折相关事宜。 · Analyses the rate variance report to ensure rooms revenue control 分析房价差异报告以保证控制客房收入。 · Takes action with the Property Management Systems (PMS) in emergency situation. 在紧急情况下使用酒店管理系统（PMS）。 · Fully conversant with all hotel emergency procedures. 熟知酒店紧急情况所有处理程序。 · Ensures front line staff complies with FIT marketing techniques and maximize sales. 确保一线员工遵从散客市场技巧并最大化的进行销售。 · Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 · Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。

· Posses a complete knowledge of washing, spotting, starching, dry-cleaning and pressing techniques 全面掌握湿洗、去渍、上浆、干洗和熨烫的技能。 · Ensure that all items laundered and dry cleaned within the hotel’s laundry are finished to the highest standard achievable and returned to the guests or staff in immaculate condition 确保酒店洗衣房的湿洗和干洗服务均达到最高标准，所洗衣物均整洁的返还至客人或员工。 · Organize movement of dirty and clean laundry and of guest valet service 组织洗前和洗后的衣物的运送和上门送衣服务。 · Ensure all damaged linen and uniforms are sent to the uniform room for repairs or discarding 保证所有破损的布草和制服均被送至制服房修补或丢弃。 · Control and record chemical consumption and reorder as required 控制并记录洗衣粉消耗情况并按要求订货。 · Assist in maintaining records of stock and equipment 协助保管库存和设备记录。 · Supervise all employees with the Laundry Department 监督洗衣部的所有员工。 · Ensure an accurate valet delivery 确保上门送衣服务的准确性。 · Ensure daily production records for linen and uniforms are maintained 对每日所洗的布草和制服的数量进行记录。   · Ensures that regular preventive maintenance is carried out and reduce downtime with proper coordination with the maintenance department 与维修部合作，进行定期的预防性维修工作并减少机器的故障停机时间 。 · Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 · Works with Superior Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。

· Monitors Housekeeping personnel to ensure guests receive prompt and courteous service · 监督客房部工作人员，确保客人得到及时和礼貌的服务。 · Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention · 监督客房部工作人员，确保客房，特别是优悦会会员、熟客和其它贵宾的客房得到特别重视。 · Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry · 除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。 · Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms · 进行具体时间安排，由主管据此对所有客房区域，包括入住和未入住的房间进行日常视察。 · Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required · 定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。 · Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary · 对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。 · Follows up on progress of agenda items covered in regular meetings · 对日常会议上讨论的议程事项的进展程度进行跟进。 · Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests · 确保客房部工作人员熟悉酒店的各项内部设施，可以向客人提供各种协助。 · Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department · 坚持就影响客房部工作的各种问题向行政管家进行汇报 。 · Supervises outside contractors to ensure contractual compliance · 对外来承包商进行监督，以确保合同合规。 · Ensures that consumption of guest supplies is under control · 确保客用品的消耗得到控制。 · Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests · 协助监督和控制客房部的相关工作程序，包括失物招领、钥匙管理、安全和紧急情况处理工作程序以及关于工作人员及客人健康和安全的规定。

· Conducts shift briefings to ensure hotel activities and operational requirements are known 进行有效的交接班简报工作，以明确酒店活动和运营要求 · Supervise front office operations during assigned shift including: 在当班期间监督前厅部运营情况，包括： ü Maintenance of guest information 维护客户信息 ü Maintenance of information about local events 维护当地活动的信息  ü Compile occupancy statistics 统计入住情况 ü Supervise the use of the public address system 监督公共广播系统的使用 ü Supervise group bookings 监督团组预订情况 ü Assisting with serious complaints 协助解决严重投诉问题 · Supervise cashiering activities during shift including: 在当班期间监督收银活动，包括： ü Cash handling and banking procedure 现金处理和银行业务程序 ü Dealing with irregular payments 处理非法支付情况 ü Instructing staff in credit policies and facilities 就信用政策和设备对员工进行指导 ü Instructing staff in cash security procedures 就现金安全程序对员工进行指导 ü Carry out debtor control 实施应收帐款控制 ü Prepare reports 准备财务报告 ü Supervise the cashiering system 对收银系统实施监管 · Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 · Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。

· Conducts shift briefings to ensure hotel activities and operational requirements are known 进行有效的交接班简报工作，以明确酒店活动和运营要求 · Supervise front office operations during assigned shift including: 在当班期间监督前厅部运营情况，包括： ü Maintenance of guest information 维护客户信息 ü Maintenance of information about local events 维护当地活动的信息  ü Compile occupancy statistics 统计入住情况 ü Supervise the use of the public address system 监督公共广播系统的使用 ü Supervise group bookings 监督团组预订情况 ü Assisting with serious complaints 协助解决严重投诉问题 · Supervise cashiering activities during shift including: 在当班期间监督收银活动，包括： ü Cash handling and banking procedure 现金处理和银行业务程序 ü Dealing with irregular payments 处理非法支付情况 ü Instructing staff in credit policies and facilities 就信用政策和设备对员工进行指导 ü Instructing staff in cash security procedures 就现金安全程序对员工进行指导 ü Carry out debtor control 实施应收帐款控制 ü Prepare reports 准备财务报告 ü Supervise the cashiering system 对收银系统实施监管 · Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 · Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。

· Responsible for the safety and security of guests, employees and establishment needs 负责酒店宾客、员工及设施的安全保卫工作 · Report to Manager all hotel property deficiencies and safety or security hazards 向经理汇报酒店所有的财产损坏和安全危险问题 · Initiate action to improve a hazardous situation immediately 采取行动以便迅速处理危急情况 · Implement procedures for security and emergency incidents 执行安全和紧急事件处理程序 · In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan 发生火灾时，应熟知并按照酒店应急事件处理要求进行工作 · Be familiar with location of fire alarms and fire fighting equipment 熟悉消防报警及灭火器材的位置 · Maintain the security system 维护酒店安全系统 · Monitor staff clocking on and off duty 监督员工上下班考勤 · Allocate staff locker keys as necessary 必要时分发员工储物柜钥匙 · Conduct random checks of key registers in telephone room, banqueting, engineering, stewarding and housekeeping to ensure the hotel’s key control policy is adhered to and report on discrepancies 抽查话务室、宴会厅、工程部、餐具储物间、客房部的钥匙登记记录，确保酒店的钥匙控制制度得以遵守并报告违背制度要求的情况 · Maintain a 24 hour surveillance of those areas that are frequented by guests and all work areas 24小时监督客人经常光临及所有工作区域的安全状况 · Maintain a vigil on the closed circuit TV system and inform security officer on patrol duties of any unusual happenings 监督闭路监视系统并通知巡逻保安人员异常情况 · Ensure checks are conducted on fire panel, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and report to the Safety Manager any item of equipment which is faulty 定期检查火灾盘，消防水带的出水口和防火间隔等消防灭火器材及其他安全设备，确保其处于良好的工作状态，并向保安部经理汇报失效设备 · Ensure hotel alarm system is in good working order 确保酒店报警系统的正常工作 · Maintain a good working knowledge, the hotel’s fire indicator board, fire wardens telephones and public address system 保持良好的业务知识，酒店火警提示牌、火警警报电话及消防扩音系统 · Maintain a daily log of incidents 保留事故记录日志 · Conduct regular locker checks in line with Human Resources 按照酒店制度要求定期检查员工储物柜 · Check all packages and passes of employees entering and leaving the building 检查出入酒店员工的随身携带物品 · Carry out monthly fire inspections 每月进行消防检查 · Maintain a good knowledge of the liquor act and criminal code 掌握有关酗酒及犯罪管理条理 · Prevent gambling on hotel premises 禁止在酒店内赌博行为 · Prevent Sabotage of hotel premises 禁止毁坏酒店设施的行为 · Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended 确保所有未被使用的电源插座、冰箱、厨柜等的安全 · Ensure no undesirables loiter in or around the hotel premises 确保不受欢迎的人员不在酒店内或酒店周围出现 · Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed 确保裝卸区无障碍，未经批准的车辆不得入内 · Coordinate functions with other security staff or Police and other government Securities and promote good will with them 与其他保安人员或警方或政府其它安保部门协调工作，并与其建立良好关系 · Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken 执行酒店的各项规章制度，并向上级领导和财务及业务支持经理提出改进建议 · Be correct, secure and courteous in handling any disciplinary or criminal case 正确、安全、礼貌地处理各类违规及犯罪案件  · Be alert for any unusual packages, guests or vehicles and advise superior of same 对于异常的行李、客人或车辆保持高度警惕，并向上级领导汇报相关情况 · Be thoroughly familiar of the property layout, design, entry and exit points 熟悉酒店布局、设计及出入口的情况 · Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thorough fares 按照指示对酒店重要客人及重要官员提供护卫，保证大堂及其他繁杂区域的正常秩序 · Ensure that the safety control office is never left unattended 确保安全控制办公室无缺岗情况 · Provide escort duty for money transfers to the General Cashier’s office or bank as required 按照要求对酒店与银行之间的现金转移提供护卫 · Complete the mission assigned by the manager now and then. 完成经理临时交办的其它任务。

Financial Returns: 财务汇报： · Works with superiors in the preparation and management of the department’s budget and is aware of financial targets · 协同上级准备和管理部门预算，了解财务目标 · Attends to all types of repair and maintenance work of the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. · 处理酒店范围内的各类维修和保养工作，包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业。 · Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system. · 对现有的系统提出改进建议，从而优化该系统的运作效率和经济节约。 · Participates in Hotel Energy Conservation Program. · 参加酒店节能计划 · Attends to all work requests and repairs and maintenance works · 处理所有工作请求和检修工作 · Provide special expertise to all repair and maintenance of various engineering equipment, plants and systems. · 为各类工程设备、机房和系统的全部检修和保养提供专业知识 · Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV,  fire lives and safety equipment & system. · 负责各类设备的检修和相关服务，如，洗衣设备、厨房设备、加热设备、通风和空调设备、包括发动机、泵、风扇、水处理装置、污水处理装置和发电机、电灯和供电、CCTV、电话、电视、消防、生命与安全设备和系统。 · Prepare spare parts lists for engineering requirements. · 根据工程要求准备零部件清单 · Prepares detail annual maintenance plan and periodic maintenance requirements for each respective item of those. · 准备详细的年度维护计划和每个项目对应的定期维护要求 · Prepares monthly Maintenance Status Report. · 准备每月的维修进度报告 People:员工团队： · Works with Superior and Human Resources department to ensure the departmental performance of staff is productive. Duties include: · 与上级和人力资源部一起，确保部门员工的工作绩效和生产力。职责包括： o Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member o 根据部门标准和程序实施工作培训，并记录每个员工的进展情况 o Trains and develops the assigned Employees in order to improve their skills and quality of work.. o 培训和发展指定的员工，以提高他们的工作技能和质量。 o Provide input for probation and formal performance appraisal discussions in line with company guidelines o 根据公司的指导准则，为试用期和正式工作表现评估的讨论提供意见 o Ensure new staff attend Corporate Orientation within first month of hire o 确保新员工在聘用后第一个月内参加公司的入职培训 o Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance o 对员工进行辅导、咨询和违法酒店政策和部门程序时的纪律处分，提供有建设性的反馈意见，以改善工作绩效 · Ensures that house rules are followed and obeyed. · 确保遵守和奉行内部的规定。 · Ensures punctual attendance and adherence to duty schedules by all subordinate staff. · 确保所有下属员工准时出席和遵守工作日程表。 · Ensures that personal grooming and hygiene standards are being observed. Does spot checks in the morning. · 确保遵守个人仪容和卫生标准。在早晨进行抽查。 · Ensures all subordinate personnel follow the Engineering Standards and Procedures as issued from time to time. · 确保所有下属员工遵守不定时发布的工程标准和程序。 · Be responsible issuing warnings to his subordinates for infringements of Hotel Rules and Regulations, examples are, but not limited to: · 负责向下属发布违反酒店规则和规定的警告，例如，但不仅限于： 1 Sleeping whilst on duty 当班时睡觉 2 Late arriving at beginning of shift 上班迟到 3 Early departure at the end of the shift 早退 4 Not following up on guest complaints 不跟进客人的投诉 5 Not adhering to grooming standards 不遵守仪容仪表标准 Guest Experience:宾客体验： · Coordinates with the related departments for the PM/PMM/FPMM schedule and work in the various areas. · 与相关部门协调PM/PMM/FPMM日程安排和各个领域的工作 · Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior. · 必要时或在上级的指导下与酒店客人和外部承包商沟通和合作。 · Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities. · 必要时与其他部门沟通和合作，为宴会、促销活动和节庆活动提供额外或专门的服务。 Responsible Business:企业责任： · Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within the PPE guidelines and ensure your direct reports do the same · 展示对IHG个人防护装备（PPE）政策与程序的认识，确保安全地实施所有的程序并符合PPE指导准则，并确保你的直接下属同样如此。 · Be aware of duty of care and adhere to workplace health and safety related various IHG policies and procedures · 具备谨慎责任意识，并遵守各种与工作场所的健康与安全相关的IHG政策与程序 · Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly · 熟悉物业安全、急救和消防及应急程序，安全、合理地操作设备 · Initiate action to correct a hazardous situation and notify supervisors of potential dangers · 主动采取行动纠正有潜在危险的情形，并将潜在危险通知主管 · Log security incidents and accidents in accordance with hotel requirements · 根据酒店要求记录安全事件和事故 · Carries out regular fire alarm test. . · 定期实施火灾报警检测 · Ensures that the workshop and related areas are kept in a clean and tidy condition. · 确保工作场所及相关区域保持干净和整洁。 · Complies with Hotel's Health, Safety & Hygiene Policy.. · 遵守酒店的健康、安全和卫生政策。 Perform other duties as assigned by superior. 履行上级分派的其他职责。

· Distribute assignments to Public Area Attendants on duty. · 负责当班公共区域员工的工作安排。 · Inspect the entire public area in sequence. · 按顺序巡视整个公共区域。 · Ensure proper cleaning and vacuuming is carried out in the restaurant outlets, function rooms, lobbies and restrooms. · 确保在餐厅出口、多功能厅、大堂和洗手间进行合适的清理。 · Report any damage of carpet or furniture, etc. for immediate repairs and follow up on urgent repairs. · 要及时汇报地毯和家具的损坏，以便急修及降低损失。 · Check that all equipment is functional, clean and properly stored. · 及时汇报并跟进急修事宜。 · Check all restrooms frequently to keep up a hygienic standard. · 检查确保机器状态完好、整洁干净，正常工作及妥善存放。 · Check the backstairs to assure that cleanliness is maintained. · 检查所有洗手间始终处于高卫生标准。 · Ensure the cleanliness and hygiene of the corresponding areas and adequate staff are assigned to VIP functions. · 在VIP接待时，按照保证相应区域的清洁卫生，并安排充足的人手。 · Check the backstairs to assure that cleanliness is maintained. · 检查楼梯确保卫生及清洁。 · Train and supervise employees on the proper use of chemicals. · 培训监督员工正确使用化学药剂。 · Ensure that flowers and plants are in good condition, acting according to procedures when there are issues and informing the suppliers to change them when needed. · 负责酒店公共区域的鲜花和植物的状态良好，如需更换，请按照流程 · Ensure that the public area’s storeroom is clean, chemicals and tools are prepared well. · 确保PA仓库干净整洁， 清洁用品和工具充足。 · Check public area’s team members’ grooming, personal hygiene and appearance. · 检查公共区域员工的仪表,个人卫生和形象。 · Assist with the preparation of team members’ duty rosters. · 协助准备员工排班表。 · Assist with team members’ trainings and development, supervising their performance. · 协助进行员工的培训和发展。 · Record the daily attendance of public area’s team members. · 记录所有公共区域员工出勤的情况。 · Maintain good communication with other departments. · 同其他部门协调工作。 · Deliver high quality service to guests. · 提供高品质的对客服务。 · Ensure effective cost control. · 有效控制成本。 · Adhere to hotel cleaning and maintenance programs and keep your work area clean. · 坚持酒店的清洁和养护程序。 · Carry out any other reasonable duties and responsibilities as assigned. · 保持维护所在工作区域的高度整洁。 · Adhere by the hotel’s policies and procedures, conduct and the hotel’s team member handbook, security and emergency policies and procedures. · 遵守酒店的工作政策及程序，遵守行为规范以及员工手册中的条款。 · The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. · 如有必要 ,酒店管理层有权更改或补充该职位描述。

· Assist guests with all inquiries, both hotel and non-hotel related 协助客人各种与酒店相关或无关的问询 · Conduct effective shift briefings to ensure hotel activities and operational requirements are known 进行有效的交接班说明工作，以明确酒店活动和运营要求 · Maintain detailed knowledge of the activities of the day and alert to any potential problems 详细了解当日活动情况并留意各种潜在问题 · Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events 详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息 · Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards 保证供应足够的表格和手册，并确保其质量达到酒店标准 · Consult Log Book for information/request left by outgoing shift 查阅交班人员的工作日志，寻找相关信息和要求 · Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy 按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理 · Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests 按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理 · Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed 遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理 · Receive telephone calls and take messages for guests who are out, in accordance with hotel policy 依照酒店政策，替外出的客人接听电话和留言 · Record incoming registered mail, telegram, parcel, telex in appropriate file 在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录 · Night staff check mail, message of expected guests against the system/computer and expected arrivals 夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收 · Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures 在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日 · Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 · Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。

【岗位职责】 1、负责制定并执行所辖区域的销售策略及年度销售计划，确保完成公司下达的销售指标； 2、开发并维护区域内重点客户资源，包括旅行社、企业客户、PCO等，建立长期稳定的合作关系； 3、定期分析市场动态及竞争对手情况，及时调整销售策略，提升市场份额； 4、组织并参与区域内的销售活动、行业展会及客户拜访，扩大品牌影响力； 5、协调区域内销售团队的工作，提升团队整体业绩； 6、监督销售合同的签订与执行，确保回款进度符合公司要求； 7、定期提交销售数据报告及市场分析，为管理层决策提供支持。 【岗位要求】 1、具备较强的市场开拓能力及客户管理经验，熟悉酒店行业销售模式； 2、优秀的沟通协调能力及谈判技巧，能够独立处理复杂商务问题； 3、能够有效和酒店团队共同协作达成目标； 4、对数据敏感，能够通过数据分析优化销售策略； 5、适应高频出差，能够承受较大的工作压力； 6、有酒店行业销售经验或区域销售管理经验者优先。

1．根据预订情况及主管安排，准备好当日所用调料和佐料，做好开餐一切准备。  2．严格执行操作规程，保证菜品质量，对原料不新鲜和切配不合要求的菜品有权退回。 3．严格区分炒、爆、烹、溜、炸、煎等烹调方法，保证每种烹调方法所出菜品的独特风味。  4．改进技术，研制新菜品。  5．负责工作区域的清洁卫生，对剩余的油、料酒、酱油、醋等调料进行过滤等净化处理，盛器定期清洗。  6．对每天的用料消耗情况，做到心中有数，节约能源，降低成本，杜绝浪费。 7．负责工作区域设备及厨具的维护保养。 8．完成领导交派的其他工作。

岗位职责 1.负责中餐厅，落实各个时期的工作任务。 2.制定中餐厅服务工作规范及工作制度并确保实施。 3.协助餐饮部经理制定各项餐饮推销计划与策略。 4.监督员工按照规范标准对客服务，对员工进行绩效评估，实施奖惩制度。 5.处理宾客的投诉，不断改善服务质量。 6.抓好设备设施的维修保养，严格物资管理制度，做好餐厅安全和防火工作。 7.根据季节差异、客源情况为厨房制定特色菜单提供建议。 岗位要求 1.高中以上文化程度；2年以上同岗位工作经验。 2.精通中餐的业务知识，熟练掌握中餐的技能技巧，具有较强的主动服务意识； 3.具有较强的社会活动能力、组织领导工作能力和实际工作能力；善于调动中餐部各级管理人员的积极性。 4.具有食品原料学、烹调学、食品营养卫生和粤菜管理等方面的专业知识熟悉中餐食品原材料采购、储藏和厨房生产、中餐厅服务全过程，善于安排各个环节的工作，能保证中餐管理的协调发展。 5.具有中餐食品原材料加工、中餐成本核算方面的知识。掌握各种产品配方 ,各种食品原材料出料率标准，控制产品质量和成本消耗。

岗位职责 1.在西厨厨师长的领导下，按菜式规定，烹制各种菜式，保证出品质量。 2.按西厨厨师长厨分工，完成大型宴会、酒会的菜品制作任务。 岗位要求 1.中专以上文化程度，或相关专业毕业。 2.熟悉饮食的工作规范和要求，掌握配菜的各种操作技术的质量要求。 3.1年以上同星级同岗位工作经验 4.能按工作规范和质量标准要求独立进行工作，并有相应的技术等级。 5.一定的文字语言表达能力。 6.工作有责任心，做事认真负责。

岗位职责 1、负责西餐厅工作人员调配、班次安排和员工的考勤、考核，保证在规定的营业时间内，各服务点上都有岗、有人、有服务。 2、 按照西餐服务规程和质量要求，负责西餐厅的管理工作，并与西厨房保持密切联系，协调工作。 3、 掌握市场信息，了解客情和客人需求变化，做好业务资料的收集和积累工作，并及时反馈给西厨房及有关领导。 4、了解西厨房货源情况及供餐菜单，组织和布置西餐厅服务员积极做好各种菜点及酒水的推销。 5、 负责西餐厅费用控制和财产、设备和物料用品管理，做好物料用品的领用、保管及耗用账目。 6、保持西餐厅设备、设施整洁、完好、有效，及时保修和提出更新添置意见。 7、负责处理客人对西餐厅服务工作的意见、建议和投诉，认真改进工作。 8、了解各国风俗习惯、生活忌讳。 9、坚持让客人完全满意的服务宗旨，加强西餐服务现场管理，检查和督导西餐厅员工严格按照服务规程，做好餐前准备，餐间服务和餐后结束工作并抓好员工的岗位业务培训。 10、召开班前会，分配任务，总结经验。 岗位要求 1.大学专科以上或同等学历毕业； 2.必须具备3年以上相关工作经验； 3.具有良好的外表、和开朗的性格； 4.英语水平较好； 5.具有较强的管理能力、及良好的人际关系。

【岗位职责】 1、负责迎接客人，引导客人入座，为客人介绍场所设施和服务项目。 2、根据客人的需求，提供酒水、小吃等餐饮服务。 3、协助客人点歌、调节音响设备，确保娱乐活动的顺利进行。 4、保持包房或座位的整洁，及时更换烟灰缸，清理桌面垃圾。 5、协调与其他服务员或工作人员的工作，确保服务的连贯性和高效性。 6、确保场所内的消防安全，熟悉消防设备的使用方法，并在紧急情况下能够迅速疏散客人。 7、协助客人进行结账，确保账单准确无误。 【岗位要求】 1、服务意识强，能够主动为客人提供优质服务。 2、具备良好的沟通能力，能够与客人进行愉快的交流，解决客人的问题。 3、熟悉娱乐场所的服务流程和规范，能够熟练操作相关设备。 4、了解酒水、小吃等餐饮产品的知识，能够为客人提供专业的推荐和建议。 5、具备良好的身体素质，能够适应快节奏的工作环境。