§ 协助制定和维护详细的部门运作手册，反映部门的政策和程序，工作流程和绩效标准。 确保年度回顾准确反映任何变化。
Assists with the development and maintenance of adetailed Departmental Operations Manual that reflects Policies &Procedures, work processes and standards of performance within theDivision. Ensures annual review toaccurately reflect any changes.
§ 协助制定年度客房业务计划，确保部门目标能充分满足酒店的业务目标和员工的需求。
Assists with the preparation of the annual RoomsBusiness Plan, ensuring Divisional Objectives fully address business objectivesof the Hotel and needs of employees.
§ 协助准备并定期更新客房部预算，与客房部经理密切合作，确保达到目标并有效控制成本。
Assists with the preparation and regular update ofthe Housekeeping Departmental Budget, in close cooperation with theHousekeeping Manager, ensuring targets are met and costs are effectivelycontrolled.
§ 常规地检测确保适当的处理和控制客人的遗留物品。
Constantly monitors and ensures the proper handlingand control of lost and found items.
§ 确保窗户、公共区域和酒店核心区域的清洁工作得到适当的工作分配。
Ensures proper work assignments to the contractcleaners of windows, public and back of house areas.
§ 监督虫害防治，植物租摆和晚间维护合同服务商的工作质量，工作效率和工作专业性。
Ensure proper work of the service contractors ofpest control and plant rental, supervise the service quality, efficiency andprofession.
§ 确保清洁设备供应商根据合同的售后服务条款对清洁设备进行定期的维护。
Ensures after-sale service execute by cleaningequipment supplier periodically according to contract indicates, ensure theequipment have proper maintenance.
营运
Operational
§ 与领班一起准备每周工作安排表，确保其反映行业需求和主要的绩效指示。
§ Works with the team leader to prepare weekly work schedules, making surethat they reflect business needs and other key performance indicators.
§ 为公共区域服务员分配任务和职责。
§ Assigns duties and responsibilities to Housekeeping Attendants.
§ 检查员工的工作完成情况。
§ Conducts checks on works done by Housekeeping Attendants.
§ 报告客人的投诉。
§ Reports adverse guest comments.
§ 报告丢失及损坏的物品状况。
§ Reports lost and damaged items.
§ 汇报并跟进维修和保养工作。
§ Reports and follow-up on repair and maintenance work.
§ 检查公共区域，餐饮部门外围区域，办公室，洗手间，健身房和停车场的卫生情况。
§ Conducts checks on Public Areas, F&B outlets, offices, toilets, Gymand car park.
§ 检查外包工作的进行情况。
§ Conducts checks on works carried out by Contractors.
§ 与承包商负责人协调并检查其工作。
§ Coordinates and inspects with Contractor’s Supervisor on work carriedout by Contractors.
§ 确保大堂、餐厅及洗手间的干净及整洁。
§ Ensures cleanliness and tidiness of lobby, business areas and restrooms.
§ 计划并排定周期性的工作，例如，洗地毯，和彻底清洁工作。
§ Plans and schedules periodic works such as, carpet shampooing, and highdusting.
§ 确保周期性清洁工作如期进行。
§ Ensures scheduled periodic works are carried out.
§ 根据酒店花束摆放需求联系花匠。
§ Liaises closely with Florists regarding floral arrangement in the hotel.
§ 在贵宾到达前完成清扫工作。
§ Performs pre-setup for V.I.P. arrivals.
§ 确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
§ Ensures all company minimum brand standards have been implemented, andthat optional brand standards have been implemented where appropriate.
§ 协助确保凯悦温情的实行。
§ Assists in making sure that all Touches of Hyatt have been implemented.
§ 发扬“群策群力”的精神，确保员工与其他部门在工作中相互支持、灵活变通。
§ Ensures Housekeeping Attendants work in a supportive and flexible mannerwith other departments, in a spirit of “We work through Teams”.
§ 根据顾客意见调查结果，确保所有改进措施贯彻执行。
§ Responds to the results of the Consumer Audit and ensures that therelevant changes are implemented.
