职位说明 Job Description:
1. 对所管辖区域的客房和公共区域负责。
To the jurisdictions responsible for guest rooms and public areas.
2. 负责钥匙的严格控制。
Responsible for the strict control of the key.
3. 对客房和公共区域进行常规检查。
Regular check of the guest rooms and public areas.
4. 迅速向工程部汇报维护活动。
Promptly reporting to the Engineering Department of maintenance activities.
5. 确保依照失物招领程序办事。
Ensure that acted in accordance with the lost and found program.
6. 坚持酒店安全制度、紧急情况按照酒店要求进行操作。
Adhere to the security system, the emergency situations in accordance with the hotel requires the hotel operations.
7. 积极跟进VIP和长住客人迎接,入住及退房等相关服务。
Actively follow up the VIP and long stay guests to meet, such as check in and check - related services.
8. 监督夜床服务。
Supervision and evening turndown service.
9. 带动员工关注所有客人的需求。
Driving employee demand for all guests.
10. 协助准备员工排班表。
Assist in preparing employee schedule form.
11. 根据运作的实际情况调整当班员工的工作。
Duty adjusted according to the operational realities of the employee's work.
12. 工作中分清主次,灵活处理日常工作。
Distinguish between primary and secondary, flexible in dealing with routine work.
13. 与前厅部密切合作确保任何时间内正确的房态。
Close cooperation with the front office to ensure that any time the right room.
14. 确保所分配的区域的高度清洁。
Ensure that the height of a assigned regional clean.
15. 确保员工能够按照制度执行工作。
Ensure that the staff in accordance with the system implementation.
16. 维持楼层工作间的干净和整洁。
Maintain the floors of pantry clean and tidy.
17. 通过汇总客人的意见汇总,准确搜集客史,寻找机会不断发展对客服务。
By summary guest comments summary accurately collect Guest history, look for ongoing development to customer service.
18. 约束员工遵守纪律。
Constraint employee discipline.
19. 检查客房部员工的仪表,个人卫生和形象。
Check the instrument room staff, personal health and image.
20. 坚持酒店的高标准清洁和养护。
Adhere to the hotel's high standards of cleanliness and maintenance.
21. 确保所辖区域的固定资产及营运物品良好运行。
Ensure that the area of fixed assets and operations articles good run.