Position Summary职位概述
This position is responsible for meeting, exceeding and maximizing the revenue potential goal of the hotel. Maximizing occupancy/room rate at all times, implementing an effective rate structure and maintaining a consistently high standard of operation customer service within the group and individual reservations department, has a direct line of authority over all reservations sales agents within the hotel and a liaison role with sales and all other departments.
此职位主要负责酒店达到，超过和最大化酒店的潜在收益目标。实现最大程度的市场占有率，执行最有效的价格机制，在个人和团队预定中始终坚持高标准的客服理念，直接领导所有酒店预定销售人员，并在销售部与其它部门间起到联络作用。
1. Ensure successful commercial strategy in laid out in terms of space (rooms, banquet, restaurants) availability
根据空间（房间、宴会和餐饮）的可用性确保有效的战略。
2. Controls are applied to achieve a maximization of rooms’ sales and revenue for the hotel. Ensure availability is reviewed as per required standards and all restrictions are recorded.
适当调节以保证酒店房间销售和收益的最大化，按照必需的标准执行并记录所有的规定。
3. Supervise the taking of reservations and operate systems in accordance with company
standards.
监督客房预订，并确保操作系统与公司标准相一致。
4. Ensure the department operates with a sales attitude and all personnel are aware of Sales opportunities within the hotel that will assist with the maximization of revenue.
保证部门运营一直保持良好的销售态度，所有人员都掌握酒店范围内的任何销售机会，以确 保收益的最大化。
5. Develop the reservations and group & tour teams to maximize revenue on every all/enquiry.
发展酒店散客及团队预定团队，并且确保每次的电话查询，保证最大收益。
6. Apply an aggressive overbooking policy and educate team to accept through benefits of results achieved. Yield overbooking decisions must be adhered to or escalated to Regional Revenue Manager if too soft or aggressive.
使用具有侵略性的超额预定政策，并且通过所实现的业绩培养团队。受益超额预定决策必须遵守区域收益经理制定的相关政策。
7. Maintain a consistent selling strategy across IDeaS Yield, Fidelio Front Office, Delphi and HILSTAR, ensuring maximum use of availability controls in all systems.
通过IDeaS Yield，Fidelio Front Office, Delphi和HILSTAR系统保证稳定的销售战略，保证对所有系统有效性控制的最大化控制；保证所有正在进行中的控制系统的准确记录。
8. Maintain accurate ongoing records of controls applied to all systems.
保持所有应用控制系统记录的准确性。
9. Pro-active evaluation of availability controls, recommending necessary strategy changes.
积极进行有效性控制的评估，并就战略改革向商务总监提出建议。
10. Chair weekly revenue meeting.
主持每周的收益会议。
11. Ensure all revenue opportunities in Fidelio Front Office & MICROS, Hilstar, HRW & GDS etc are exploited by developing and maintaining knowledge of the systems and the commercial application of them.
确保在Fidelio Front Office, MICROS, Hilstar，HRW&GDS等系统中所有的收益机会得以利用开发和维护及他们相关的商务应用。
12. Remain fully conversant with the uses & applications of all systems relating to revenue management.
对于与收益管理有关的应用软件，要保证有充分的熟悉度。
13. Audit operating standards & procedures in the reservations and group & tour department to ensure they comply with company practices.
对散客及团队预定部的操作标准和程序进行审计，确保其与公司政策相一致，并及时向上级汇报任何相违背的情况。
14. Ensure accurate advance booking count and forecasting is carried out.
确保预定统计的正确性及预测的执行。
15. Prepare 12- month business outlook by market segment and monitor actual versus forecast for plan achievement.
根据市场情况准备12个月的业务预测，并监测未来计划的实现。
16. Ensure effective rate structure and that all the rates are loaded by accurate completion of all rate databases.
保证有效的房价机制，并且确保所有房价数据库的准确性。
17. Carry out all interviews for prospective candidate, ensure departmental orientation is carried out for new members of the team and supervise training, training schedules, records and corrective/re-training.
对可能的候选人进行面试，确保部门入职培训能够向新的成员充分体现，并且监督培训、培训进程、记录以及矫正和再培训。
18. Ensure the well being of all reservations department personnel, compile departmental working schedule and ensure departmental meetings are held daily.
保证所有部门人员的福利，编辑部门的工作进度表，确保每天的部门会议。
19. Implement a full training plan within the Reservations team to develop all personnel to their full potential.
在收益部门执行全面的培训计划，以激发员工的潜力。
20. Ensure Job Skills Training Programme (JSP) is followed for all new team members.
保证每一位新进员工的工作技能培训项目。
21. Training records must be kept updated and planned training completed.
随时更新培训记录以保证培训的完整性。
22. Conduct Annual Appraisals with all team members as means of development.
对员工进行年度评估，以促进其职业发展。
23. Actively develop team members’ skills and performance through coaching and training.
通过培训积极地培养员工的技能。
24. Compile departmental work schedules and manage departmental payroll in line with budgets.
编辑部门的工作进程表，在预算范围内管理部门的薪资册。
25. Schedule annual leave during low demand periods to maximize payroll savings.
在低需求期间，制定年假的日程表以最大程度地节约工资开支。
26. Develop and maintain a high level of communication within the hotel, all major sources of business and all national sales offices and advise the DBD for any feedback.
对于所有商业交易的资源和任何国内销售部门以及酒店内部部门都发展和维持良好的关系，并就任何反馈提醒收益经理。
27. Develop and maintain a high level of communication with competitors.
与竞争对手保持良好的合作关系。
28. Monitor manual or automated yield system and validate that the yield actions are consistent with both property and market conditions and escalate any concerns to the Regional Revenue Manager.
监控任何手动或自动收益系统，证实收益管理行为与酒店与市场情况相一致，并将问题汇报给区域收益经理。
29. Analyze production statistics and yield information to identify potential new business, markets, trends and highlight findings to DBD / Sales.
分析产量统计和收益信息，为收益经理确定潜在商机、市场、趋势并将重要发现汇报收益经理。
30. Check competitor strategy on a regular basis reviewing rates and availability.
经常性地回顾检查竞争者策略的有效性。
31. Keep up to date with global, local and environmental issues impacting your city and hotel.
时刻关注对所在的城市和酒店造成冲击性影响的全球性、地区性和环境性因素。
32. Using knowledge, aid decision making real ternate business both strategically and on a tactical basis.
使用知识和援助政策在战略和战术基础上制定交替型的商务战略。
33. Ensure yield exemptions are investigated & analyzed and new business opportunities identified.
调查和分析减免收益情况，确定新的商机。
34. Prepare and analyze all appropriate reports to present at the weekly revenue meeting.
为每周的收益会议上准备和分析所有的可行性报告。
35. Complete and analyze the month end reports.
完成并分析月末报告。
36. Analyze and supply data to the Commercial Director to assist in the preparation of the annual plan and rate reviews.
为商务总监提供和分析数据以帮助准备年度计划和价格。
37. Ensure the revenue team is aware of all revenue targets and are kept informed of performance results.
保证收益部门员工明了所有的收益目标，并确保通知所有人完成的业绩。
38. Communicate with the Director of Business Development all key developments of the reservations/revenue department and make recommendations for planning and implementation of new and better working practices into revenue management incl group, sales and front office.
向业务发展总监传达预定/收益部所有关键性的发展，并且在包括客房部、餐饮部和C&B收益管理中提出新的工作计划和实施建议。
39. Ensure regular communication meetings are held within the reservations team.
保证收益部的例会的正常举行。
40. Attend the head of department meeting
参加部门经理会议。
41. Adhere to departmental operating expenses as laid out in the plan / forecast.
严格按照计划使用经费。
42. Comply with all company policies relating to rate and space decisions.
遵守公司有关于价格和空间使用决策的相关政策。
43. Comply with all systems and procedures as laid down by the DOSM/ DBD.
遵循由业务拓展总监提出的所有制度和程序。
44. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ，该部门有权更改或补充该职位描述。
44. Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Specific Job Knowledge, Skill and Ability工作技能技巧要求：
1. Determines overall BusinessDevelopment objectives and initiatives bestsuit the hotel.
具备设立最适合酒店的总体营业目标及行动方案的能力。
2. Produces and executes BusinessDevelopment budgets and business plans.
具备制订和执行营业预算及经营计划的能力。
3. Effectively promotes and positions the brand andthe hotel at its desirous level.
具备高效地推广和将品牌定位在理想的水平的能力。
4. Manages and administrates the BusinessDevelopment department.
具备管理营业部的能力。
5. Assists the General Manager and the Excom inachieving the hotel’s business objectives and revenue goals.
具备协助总经理和管理层达到酒店总体经营目标的能力。
6. Knowledge of market trends and behavior includingpolitical, economical and social issues.
掌握政治，经济和社会方面的知识及市场趋势。
7. Sound communication skills.
具有良好的沟通技巧。
8. Ability to lead, to provide guidance and to developteam member.
具有领导，指导和发展员工的能力。
9. Knowledge and skill in crisis management.
具备处理危机的知识和能力。
10. Good skills of organization and presentation.
良好组织及展示技巧。
11. Abilityto manage by example.
具有以身作则的能力。
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