MAJORRESPONSIBILIES 責任概要 Patrol and secure all areas of the hotel. Identifyand correct unsafe work procedures or conditions and/or report them to management. Conduct appropriate safetytraining to all associates to ensure safety and comfortable place for staffsand guests. Comply with safetyassurance work tasks and standards. Defuse disturbancesin accordance with company policies and procedures. Handle all interruptions and safety hazard situations on time. 巡视酒店的公共区域、餐厅、住客楼层、办公室、机器房及所有其它区域，发现各类隐患，及时纠正或向酒店管理层汇报。对保安部员工的有效培训，为客人和员工创造安全的环境。确保员工遵守酒店各项规章制度和避免发生违反酒店制度和流程的隐患发生。及时处理各种紧急情况。 SPECIFIC DUTIES 工作任務: 1.       Hasfull knowledge of functional facilities; 通晓酒店设施的功能：  - fire-spraysystem sand smoke alarm system: 花洒系统及烟雾报警器 -  fireextinguisher equipment and location of all exits 灭火设备及紧急出口地点 -   CCTVsystem监控室 -  Evacuation system紧急疏散系统 -   All facilitiesrelated to Crisis Management  酒店危机管理相关的设施 -   Lift forcelanding and emergency telephone电梯迫降- 紧急电话号码 -   First Aid 急救设施 2.       Cooperatewith DOR for keeping good relationship with government and authorities forroutine checks and licenses update and extension.            与房务总监紧密合作，确保与各政府部门保持良好关系及负责协助完成酒店各项常规检查和各许可证件的办理和延期。 3.          Develop and maintainproductive team works. Follow securitypolicies to ensure a clean, safe environment                                                                                     培训及保持专业的保安队伍，保证安全干净的环境。 4.           Perform otherreasonable job duties as requested by Supervisor/Management.   执行直接主管/酒店管理层布置的合理工作任务和要求。 SAFETY AND POLICIES安全和规定 1.    Create property specific procedures for handlingemergency situations (e.g., evacuations, medicalemergencies, natural disasters). 建立完善的的应急预案(疏散，急救，自然灾害等)       2.    Maintain awareness of undesirable persons on property premises and the arrest ofa criminal list 建立黑名单和通缉令 3.    Report and document work related accidents, or other injuries immediately upon occurrence tomanager team. 对意外事故和伤害事故及时汇报和备案 4.   Follow HazardousMaterial Management Program procedures for handling and disposing of chemicals,fertilizer, pesticides, blood borne pathogens, including using Material SafetyData Sheets (MSDS). 对危险物品处置安放管理和病体处置 5.   Arrangetrainings to all associates using proper equipment/wearing appropriate protectiveclothing and employ correct lifting procedure necessary to avoid injury. 对员工进行相关安全培训，避免公伤的发生。 6.  Complete Marriott appropriate safety trainingand certifications to perform works完成万豪相关的培训和资质证明，保证工作胜利进行.   7.  Conduct investigations and gather evidence relatedto theft/fraud or lost items, noise complaints, assault complaints, foodpoisoning complaints, and other guest complaints and incidents. Conductinterviews with relevant parties in order to obtain statements and information related toincidents. Keep an eye on it.          酒店人员的盗窃、事故、伤害、财产损坏、蓄意破坏及非法侵入进行调查,周全，有效完成任务。事实关注事件的进程。 COMMUNICATION AND MANANGEMENT 沟通与管理 Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.                                                                                      对部门的文档进行规范和修改，保证完整和准确。 Speak to guests and co-workers using clear and professional language.            与客人和员工用清晰和专业的语言沟通。 Talk with and listen to other employees to effectively exchange information.       聆听与员工有效的沟通 Ensure employee compliance with company standards and policies and external regulations (safety, OSHA, department-specific procedures likes food standards).                 保证员工按照酒店制度和标准执行 Ensure that employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.                                              保证保安员工按照酒店要求，核心价值和技能服务进行就培训 Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).                                                   发展员工，进行授权以及职业规划的制定 7.   Monitordocument/guests’ information data access to secured areas.                 对涉及客人资料和信息的地方监控 8.   Conducta key control audit, including monitoring electronic key boxes, issuing andreceiving all master keys, radios, keeping accurate records to ensure thesafekeeping of these items.                                                                                                                 检查钥匙管理制度执行情况,包括万能钥匙和电子钥匙的管理 9.   Complete/reportthe self- audit result through website by every 3 months on time. 2 times firedrill per year. Pass annual lite audit and security audit by Marriott.                                   每3个月完成自检和上传报告,每年二次消防演习，通过万豪每年的相关检查 10. Achieve the personal work goal by propertyand Marriott.                                     完成每年的由酒店和万豪制定的个人工作目标       GUESTRELATIONS 客人关系 1.    Address guests' service needs in a professional, positive, andtimely manner. Actively listen and respond positively to guest questions,concerns, and requests using brand or property specific process (e.g., LEARN,PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. 对客人的服务要求，用专业，有效，实时的方式给予回复和解决。 2.    Assist other employees to ensure proper coverage and prompt guestservice.    帮助并保证员工对客人提供优服务