The Hilton portfolio of hotels iscomprised of twenty-four industry leading and world-class brands, spanning morethan 100 countries. In addition to our flagship brand, Hilton Hotels &Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy,Signia, Curio Collection, DoubleTree, Tapestry Collection, Embassy Suites,Tempo, Motto, Hilton Garden Inn, Hampton, Tru, Spark, Homewood Suites, Home2 Suites,and Hilton Grand Vacations. In Asia Pacific, the company has over 800 tradingand nearly 850 pipeline hotels. A dedicated team of industry experts in thedomains of hospitality, brand management, innovation, food and beverage,wellness, owner relations, and more, lead our Brands organization with thesteadfast goal of strengthening and growing the Hilton portfolio.
What will I be doing?
PositionStatement:
Reporting into our Greater China& Mongolia Brand Management team, this position supports the Home2 SuitesChina Master License Agreement (MLA) business model partnership, whichrepresents one of our largest and fastest growing portfolios in Asia Pacific.
You will collaborate with SeniorBrand leaders, MLA partners, and internal stakeholders to enhance education,adoption, engagement, and compliance of enterprise and brand initiatives andstandards while executing brand strategies and priorities, driving businessvalue across the product lifecycle, and supporting MLA above-property leadersin utilizing Hilton’s resources to optimize revenue, quality, guestsatisfaction, and brand goals.
As Senior Manager, you will bethe brand expert in China, integrating efforts across both organizations and leadingworking group level negotiations. The role requires experience in a dynamicglobal environment, a strong attention to detail, creativity, entrepreneurialthinking, and the ability to effectively represent the brand.
PositionSummary:
The Senior Manager, Home2 Suites ChinaBrand Management is responsible for:
The Senior Manager will support brandmanagement activities for the Home2 Suites by Hilton brand in China, focusingon maintaining brand health, coordinating with operational and functionalteams, facilitating training, managing reports and analysis, overseeingprojects and change initiatives, and implementing enterprise and brandstrategies.
Supporting Strategy
· Ensuring the business has the correctfocus, delivers the right level of profitability, and long-term brand equity. Adapt the brands’ valueproposition, operating model, product – including prototype and programming –to reflect the needs of guests, owners, and operating contexts in the region,while maintaining differentiated swim lanes relative to other Hilton brands andcompetitors.
· SupportsBrand Management leadership in developing short and long-term strategies andpriorities for the brand through an annual planning process, coordinates thedevelopment and approval of the annual program fund budget with agreementacross the various organizations and teams.
· Abilityto think strategically, with the know-how to deliver at the brand, regional,and property level.
Stakeholder Liaison & Support
· Serveas the primary contact for MLA above-property working teams.
· Servesas the main point of escalation through a proven solutions-based mindset andcomfort in navigating difficult discussions, ability to effectively addressissues in collaboration with others as appropriate; ability to proactivelyidentify and prevent potential problems; navigate and influence decision makersin a highly matrixed environment; establish and grow strong partnerships andbuild consensus with diverse, cross-functional collaborators globally.
· Developstrong, positive relationships both internally and externally, gather feedback,addresses concerns, and cultivate enthusiasm for the brand and support forenterprise and brand initiatives.
· Representing,promoting, and building excitement for the brand to a broad range of externaland internal stakeholders to include owners, guests, and colleagues.
Executing for Results
· Monitorsholistic regional brand health and drives performance against KPIs by liaisingacross the enterprise andwith the MLA partner to develop strategies and tactics for trending portfolio opportunities.
· Developsand leads projectplans against short and long-term strategies. Working closely with various workstreams to ensure timely progress.
· Proactively manages and executesday-to-day activities for enterprise and brand initiatives includinglocalization, implementing change management processes such as development ofresources and facilitation of education and other engagement opportunities to ensure high levelsof adoption.
· Completes timely accountgovernance including reporting, dashboards, meeting facilitation, and analysis.
· Supports the brand in region withcompliance to the terms of their agreement and ensures resolution including good financial standing,properly executing an approved QualityAssurance program, adherence to approved Brand Standards, and areasonable waiver process.
Direct Reports: SeniorDirector, MLA Brand Management - China
What are we looking for?
We seek self-starters, who arepassionate about hospitality and building strong, productive partnerships. This role is for those who will excel at managing one of our powerhousebrands in a dynamic and growing region. We believe success in this rolewill demonstrate itself through the following attributes and skills:
· Excellentcommunication skills, both written and verbal, including identifying criticalinformation and sharing those messages with appropriate groups.
· Strong time management skills, ability to prioritize activitiesefficiently, and abilityto work independently in a fast paced and agile environment.
· Ability to listen, gathercritical information, identifyopportunities, and problemsolve.
· Experience with data analysis, interpretation, identifying insights, and developing recommendations.
· Ability to write reports, business cases and developand deliver impactful presentations.
· Influencing skills to lead and collaboratewith internal and external partners to achieve desired outcomes, andcomfortable dealing with ambiguous situations and in setting expectations.
· Absolute discretion and confidentiality regarding sensitive information.
· Strong project management skills and highlyorganized with a consistent record of workingon complex projects with multiple partners and cross-functional teams.
· Abilityto navigate large, matrixed organizations and build/maintain positiveand productive relationships.
· Understanding of local enterprise culture and ways of workingpreferred.
To fulfill this role successfully, you should demonstrate the following minimumqualifications:
· Five (5)+ years of professional experience
· Three (3) + years of hospitality experience, preferably withinthe Chinese market;domestic brand experience a plus
What is it like working for Hilton?
Hilton is the world’s leading global hospitality company,spanning the lodging sector from luxurious full-service hotels and resorts toextended-stay suites and mid-priced hotels. For over a century, Hilton hasoffered business and leisure travelers the finest in accommodations, service,amenities, and value. Hilton is dedicated to continuing its tradition ofproviding exceptional guest experiences across its global brands. Our vision tofill the earth with the light and warmth of hospitality unites us as a team tocreate remarkable hospitality experiences around the world every day. And ouramazing Team Members are at the heart of it all!
We will ensure that qualified individuals with protecteddisabilities are provided reasonable accommodation to participate in the jobapplication or interview process, to perform essential job functions of his orher role, and to receive other benefits and privileges of employment. Pleasecontact us to request an accommodation.
